All Abacus Pharmacy Plus Reviews
1-23 of 23 Reviews
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Giselle
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
great and friendly customer service
always very helpful and supportive of our business needs. If there is any issues, concerns, or changes we need to make they are always willing to help and make necessary changes to program based on our personal business needs.
PROSeasy to use and the ability to suggest things that are useful to your own business and most of the time they make those adjustments to the program to help your business be more efficient and productive.
CONSinability to request refills by fax with out having to print papers on regular basis. a list that shows you all the patients and medications that were filled last month but not this month whether or not there are refills left or not.
Tony
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Abacus is a very helpful company,
Privately Held / Family Owned. They are one of the few companies left in this industry that is not owned by a large corporation or wholesaler and, they have a support staff with impeccable follow up
CONSMost features are free, but depending on your niche there are a few are separate modules to be purchased.
Jeffrey
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2017
If you need to go out of business, this is the system for you!
If there is any other option, do it!
PROSThis software is reasonably priced, but you get what you pay for! I couldn't afford the big pricey system when I opened Greenway Pharmacy during 2012. The affordability of Abacus helped me open, but I wonder if it was really worth all of the hassle and frustration. Thanks for all of the gray hair, Abacus!
CONSYou are their best friend while you are considering buying their system, but then you find out-Terrible! I repeat- TERRIBLE! customer service- Don't bother calling the after hours service number... they will tell you they can't log on from home. They wanted ME to pay for THEM to set up for controlled substance escript receiving!? Last but certainly not least, if you have a problem, their fix is to have you download another version (takes over an hour) and hope whatever you need works in the different version. Heaven forbid if it happens to turn 5:00pm in the middle of a fix. They go home! One time they just hung up without even mentioning they were done for the day... LOSERS!
Sylva
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed September 2012
ABACUS RX REVIEW
I HIGHLY RECOMMEND THIS SOFTWARE.
PROSVERY SIMPLE AND EASY TO USE AND LEARN. CUSTOMER SERVICE IS PRETTY GOOD. I AM SATISFIED WITH THE SOFTWARE SO FAR.
CONSI HAD A HORRIBLE EXPERIENCE WITH THIS SOFTWARE ABOUT TWO MONTHS AGO. ALMOST EVERY RX I BILLED TO CVS/CAREMARK OR AMERIGROUP(FL). GOT REJECTED. WHENEVER I CALLED THE INSURANCE THEY WOULD TELL ME THAT THEY HAD A PAID CLAIM, BUT I WILL BE SEEING A REJECTED CLAIM AT MY OWN END. AFTER SEVERAL TRIALS THE CLAIM WOULD GO THROUGH. BUT THE MORE BITTER ASPECT OF THIS WAS THAT FOR EVERY REJECTED,PAID OR REVERSED CLAIM CVS/CAREMARK WAS CHARGING ME $0.12, AND THE SWITCH COMPAY(RELAY) WAS CHARGING ME. I WAS MILKED DRY! ABACUS CUSTOMER SERVICE WAS MUCH WILLING TO LOOK INTO THE CASE BUT THEY DID NOT SAVE ME A DIME AS THEY SAID THAT THE HITCH IN TRANSMISSION WAS FROM CVS/CAREMARK AND CVS CLAIMED IT WAS FROM MY SWITCH COMPANY. BUT I PAID FOR IT ALL. THIS HAS BEEN RESOLVED AT THE MOMENT.
Sam
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Excellent Pharmacy Software
I would recommend this software to anyone. They have a very good customer service team, a very good product and the price is right!
PROSI have trixed numerous pharmacy software such as QS/1, RX30 and others. The Abacus software Visual Pharmacy Plus is by far the best software we have every worked with. It's easy to use, has all the features that you need and more.
CONSTheir mail order package is not as robost as I would want.
Vendor Response
THANKS FOR YOUR NICE COMMENTS.
Replied March 2012
MODY
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2013
ABACUS GREAT PROGRAM!!!
THE ABACUS SOFTWARE IS GREAT ASSET TO MY COMPANY. IT IS VERY USER FREINDLY AND AFFORDABLE FOR ANY PHARMACY TRYING TO START OUT. THE ABACUS TEAM IS ALWAYS AVALIABLE FOR ANY TROUBLE SHOOTING AND VERY HELPFUL (JUAN MANDIEDO) IS ABSOLUTLEY ONE OF THE MOST KNOWLEDGABLE EMPLOYEES. GREAT PRODUCT AND SERVICE WITH 2 DIFFERENT TYPES OF PROGRAMS TO UTILIZE IN YOUR PHARMACY. HIGHLY RECCOMENDED.
BERNARDA
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2014
ABACUS REVIEW
ABACUS, HAS BEEN AN EXCELLENT SOFTWARE,AESY TO USE, WE HAVE BEEN WITH THEM FOR MORE THAN 4 YEATS, THE PERSON THAT ALWAYS HELP US HER NAME IS MARIA ZENTENO, SHE HAS A GREAT ACTITUD, ALWAYS THERE TO HELPS US FIXING ALL THE PROBLEMS THAT WE HAVE, EVERYTIME THAT WE NEED TO FIX AN ISSUE; THEIR COSTUMER SERVICE HAVE BEEN REALLY HELPFULL ESPECIALLY MARIA ZENTENO.
Gladys
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2013
Thumbs up
The program is very user friendly easy to manage. Has the ability to let you work with multiply windows at the same time . Keeping you at paste with patients. It also contains a training video that helps you and new personal learn the system quickly .
James
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
Reviewed March 2015
Easy to Use
I've used many pharmacy softwares during my professional career..I found Abacus Pharmacy Plus Software best among them. I've suggested to use this software to many of my friends also.
John
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2015
AbacusRX software team is helpful
Juan has been extremely helpful and knowledgable about the product, and the transition has been smooth coming over from previous company. IT was great. Thank you
Kerry
Used free trial
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2016
Cancellation of Account is a Nightmare
We were always pleased with the software. However, we needed to upgrade to a different software to accommodate the growth of our pharmacy. When I tried to cancel the monthly maintenance charges, no one would return my calls and acknowledge my request. This has been going on for over 6 months. They continue to take out the auto withdrawal from my account each month. I have sent numerous emails and a letter and they still ignore my phone calls and requests for cancellation.
Jorge
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2013
Best software
My pharmacy is been with Abacus for the las 8 years. Their customer service is outstanding and the product is excellent. We are very happy with their service.
Zugeilys
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2012
Very satisfied with Abacus software
I'm very satisfied the product and service
PROSCovers all my needs and customer support does a great job.
CONSno problems with the software
Juan
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed August 2012
I would recommend
Works well with my pharmacy's workflow
PROSMany Modules available
CONSSo many features it takes a while to learn but worth the features
Jessica
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2012
Very good pharmacy software
It has helped us out alot.
PROSAccess to many features customer support is always there to help
CONSNo issues with program
Jorge
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2012
Handles all my needs
This is a very good product that handles many pharmacy functions
PROSCustomer support is helpful.
CONSI've never had a problem
Giselle
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Very good and reliable.
Love the quick and knowledgable customer service that is available!!
Danny
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed August 2012
great product
Very user friendly
PROShas more features than previous program i had
CONSselect workflow adaptations
Mike
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Easy to work with
Very helpful with adults and work flow.
Lazaro
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2012
Great Product
Very satisfied with software
PROSExcellent customer service
CONSI've had no issues
yamilet
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2012
Great Software
It's a great product.
PROSGreat customer support.
CONSno issues with software
Laura
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2012
Excellent software
customer service is excellent
PROSvery easy easy to use
CONSi've had no issues
Iris
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2012
Great Product!
Fits all my needs.
PROSGreat Customer Support.
CONSI have no problems.