All ALIGN Reviews
1-25 of 32 Reviews
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Johnny
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Second to none.
If I could give more than 5 starts, I would! [SENSITIVE CONTENT] is an unbelievable trainer and has been super helpful for our practice. Cristyn is also a guru with helping solve any AR questions. The entire team is super responsive and communicative with timely issues. I don't know where we would be at as a practice without this team. We had been through several other competitors and will never look for another company again! Thank you Billing Dynamix!
PROSCustomer service and functionality of the program
CONSNothing at all. There aren't any holes I can poke.
Reasons for switching to ALIGN
Much better product. Much better customer service.
Michelle
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Billing Dynamix
I have been using Billing Dynamix for a few years now. We used the system back in 2017-2020 and left due to new management within our company. After only a few months that decision was a major regret and we are now back with them! They have come so far in their advances from how we started with them to now. Charting and working throughout the system is easier than ever and we couldn't be more pleased. Trainings for our entire team were done in a timely manner and [SENSITIVE CONTENT] was just the best and most patient associate we have worked with. Highly recommend.
PROSThe scheduling feature is probably my favorite however the billing and EHR tab for taking notes and billing out claims is also really great.
CONSI can not say there are a lot of things I do not like about the software.
Reasons for switching to ALIGN
We had Vericle (used Billing Dynamix) for many years and when our company changed owners they decided to try a different company for our billing & EHR. We are back because they realized what a mistake they made.
tonya
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy to use
Overall experience was satisfied with the layout and the training. I learned a lot and feel confident in doing my job properly. great teaching and guiding.
PROSit was very easy to use! the experience was good. all y questions where answered diligently.
CONScons are never used before. maybe will take time to grasp.
Theresa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Software Review
Training is great. They always help you figure out things even after you've gone live. Unlike others that leave you hanging once you're "setup", all you have to do is send them a task message and they are there.
CONSCustomization is a bit harder than I would like. Certain things that need to be on specific documents aren't able to be added.
Vendor Response
Hello Theresa, Thanks for sharing your experience with ALIGN Practice Management Software by Billing Dynamix on Capterra. Our commitment to the clinics we work with doesn't end with the onboarding process. We are here to help make your clinic, and your team, a success. We work closely with the entire office and are making perpetual improvements to our system based on your feed back and suggestions. Thank you for your review.
Replied March 2022
Shawna
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best EHR ever!!!!
i have taken this platform from clinic to clinic to clinic, simply because of it's effectiveness. The collections team is worth their weight in gold. yes, it is a little more expensive then other EHR's, HOWEVER, you get what you pay for. Their collection rate is worth it every time.
PROSI love how it does absolutely everything I could need to effectively run and operate my business.
CONSNothing. I have used this at every clinic I have directed and I love it. I have zero complaints.
Kesney
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Software Review
Easy to use and extremely intuitive. The training is so in depth that I am always confident in my day to day efforts. If I ever have a question or concern, the team is always ready to help within minutes.
CONSI wouldn't change anything about the software.
Vendor Response
Hello Kesney, Thank you for taking the time to review ALIGN by Billing Dynamix. We take great pride in relationships we have with every member of a clinic, making sure they are well supported and trained long after the initial onboarding process has ended. We're always here to help you and your team. Thanks for sharing your experience.
Replied March 2022
Roxeanna
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
User Friendly
Easy to use
PROSEasy to find patient files and use for scheduling .
CONSI want to be able to create repeat visits easier.
Vendor Response
Hello Roxanna, Thanks for taking the time to review ALIGN by Billing Dynamix. We are thrilled to hear that your experience using our practice management software and working with our teams has been a positive one. We genuinely value and appreciate the feedback you provide.
Replied December 2021
Victoria
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Amazing help with billing
Affinity Billing has been very easy to learn. I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions. I love all the features and the patient portal is awesome.
PROSAffinity Billing has been very easy to learn. I love all of the trainings and the time spent helping me along the way. The team has been very flexible and responsive to all my questions. I love all the features and the patient portal is awesome.
CONSLearning new software is always a change. Because I am new it will take time for me to learn everything it can do.
Rosha
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Experience
I have used Billing Dynamix in multiple jobs I had been and have thoroughly enjoyed all the services provided. The team is very attentive, and I have always received prompt response for my queries. The trainers are amazing, super clear and detailed with their instructions. The follow ups for continued assistance are excellent.
CONSI have had very good experience using the software, there is not much of cons that i can point out at this time.
Jacklyn
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
Great review
Great all around.
PROSeasy to use. can always ask for help when needed.
CONSThere are Some Pop up messages when signing in.
Catherine
Verified reviewer
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
A great experience
I don't often enjoy learning a new software but onboarding was so easy because of the training sessions and usability of the software. Very intuitive for those familiar with computers and other EMRs, enjoy the customizability of note templates.
CONSI have no complaints so far regarding the onboarding process and initial uses of this software.
Ashley
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent software
Align is an excellent software and all of the people I spoke with are very helpful and solve all my problems especially my lack of knowledge with insurance.
PROSThis software is very Easy to use. I like the layout and how it looks plus it integrates well with Review Wave.
CONSnothing. All my questions were answered and resolved.
Reason for choosing ALIGN
Love the software and how it looks.
John
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Dynamix System and Training First Rate
The system is very easy to use and practical for our daily operation. The trainer [SENSITIVE CONTENT] is very thorough and does an excellent job making sure you have everything you need to be effective and efficient with using the system.
CONSNo Cons just wish I has been exposed to this system sooner!
Tammie
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Software Review
The support team is very good! It's always nice to have someone backing you up.
CONSNothing I don't like at this time. I haven't had any problems.
Cynthia
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Helpful training
Great
PROSEase of use, help links if necessary. Great system
CONSThere is nothing I like least about this system
Vendor Response
Thank you for sharing your experience using ALIGN by Billing Dynamix in your clinic, Cynthia. We are very proud of our training team and the personal support we provide to each practice we work with. Thank you for recognizing them.
Replied February 2022
Tabi
Medical Practice, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great!
On a daily basis the system works great and is easy to navigate! 10-10.
PROSThe software is very easy to understand and use. The training is thorough and goes into detail about what exactly every section has to offer the user.
CONSSome of the options are unnecessary but only for my specific needs.
Shinnea
Medical Practice, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Tool with ease of use
I has been a great experience starting with the thorough training I received to ensure understanding of how to effectively manage patients in the tool.
PROSI like the the ease with navigating the system. The patient information is easy to access and manage.
CONSI do not have any cons to mention at the current time.
Veronica
Verified reviewer
Health, Wellness and Fitness, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Training and ease of software management
Ease of using software and the accessibility of EHR staff for thorough training with program.
CONSNone so far! It is a very resourceful program for all our needs in our practice.
Kristy
Medical Practice, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Niva
Very simple and easy to follow instructions and tutorial sessions. Thank you for all your help.
CONSNone in particular with the software, but more so with trying to find time
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing!!!
The system is straightforward and easy to manage. I love the capabilities of making it personal for our clinic.
CONSI haven't found any negatives or things that I dislike.
Shannon
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Easy to use programs
So far so good
PROSPrograms are easy to navigate through, move patients and edit information.
CONSActually nothing. System is great I would recommend it to anyone
kenny
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Good service
A big learning curve
PROSI like how I'm able to take care of multiple task at the same time
CONSMaybe a separate window for front desk page and provider page
Jessica
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Helpful Program
Easy to use and helpful to organize any appointments
CONSJust getting use to the setup and where everything is
Angela
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
New Review
I am pleased with the software, it's very easy to navigate
PROSThe ease in functions, very user friendly
CONSThere is nothing I do not like about the system
Brianta
Medical Practice, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Training Review
the systems are very simple and not complicated.
CONSthere wasn't anything that i disliked about the system.