All Appointment Reminder Reviews
1-25 of 39 Reviews
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Matt
Verified reviewer
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Customer showing up for the client meeting has gotten so much better!
Great!
PROSIt is super easy to use and connect to my google calendar. They just added ZOOM integration so now it is even easier to send out reminders for me.
CONSSetup can be a little intricate but the support team was real helpful.
Reason for choosing Appointment Reminder
The price was better and support team was willing to work with me more than the other companies to customize my experience.
Duvi David
Verified reviewer
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A great company to work with!
It's a pleasure with [SENSITIVE CONTENT HIDDEN] and his team!
PROSThis was the only company that was able to meet my needs! I needed a software that can integrate with a HIPAA compliant Office 365, that can send appointment reminders to patients with a choice of SMS reminder or automated phone calls. AppointmentReminder.com does an amazing job! The customer service for when a kink does arise in the system is astounding! [SENSITIVE CONTENT HIDDEN] is always there for you to handle any issues you have and make the system work for you instead of you working for the system!
CONSI try not to just give a blanket 5 stars across the board because I want to assess things honestly. Unfortunately I could not find even one item where I can give less than a full 5 stars!
Reason for choosing Appointment Reminder
Functionality and price
kathleen
Verified reviewer
Cosmetics, 1 employee
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2018
not user friendly - staff was condescending
didn't sync with my calendars.
PROSnothing. didn't work. had high hopes but nothing
CONSnot user friendly. support staff was condescending. disappointed.
Vendor Response
Sorry your experience wasn't ideal. The Auto Reminder software does require some technical knowledge to setup with your phone service and sync with other calendar software. We have plenty of online resources for setting up the software, but we agree it could be difficult for people who are not familiar with software installation and configuration. For customers who need help, we do offer full system setup and training service and it is guaranteed to work.
Replied August 2018
Meredith
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Love this system!
Our no-show, no-call rates have dropped because our clients are getting reminded of their appointments through phone, email and text.
PROSIt's really easy to use and create multiple appointments. As a tax office, our January-April look a little hectic on the calendar and using Appointment Reminder is super easy to make sure all of our clients are getting contact prior to their appointment.
CONSIt can be a little difficult to schedule two appointments with the same start time, but it can be done!
David
Verified reviewer
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Excellent software to replace your admin person or let them do more profitable things.
A+ and thank you for creatinbg
PROSAn email 2 weeks before an appointment and a text a week before the appointment and a voice call 3 dyas prior to their appointment.....ALL AUTOMATED.
CONSIt is more on the user end. Your CRM needs to be set up correctly otherwise stuff does not go to the right place.
Reason for choosing Appointment Reminder
Fully automated is way better......
Mary
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Excellent Tool for Scheduling Appointments and Tailoring Reminders
We have had a great experience with Appointment Reminder, which is why we have stuck with it for so long. We are using it to schedule appointments for clinical trials. We love that we are able to schedule both SMS and e-mail reminders for our trial participants. We can also tailor the messages to fit with our needs. We also like the fact that we get notified straight away if someone cancels. It is a vital tool for our team.
PROSGreat functionality and adaptability. The customer service is also excellent.
CONSWe are very happy with all aspects of the software and have no complaints.
cheryl
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Have been using since it's launch
Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.
PROSIt is very easy to use and update appointments for clients. They all love it and I love knowing they received their reminder - No excuses to miss!
CONSThe client list, when editing, always jumps back to the beginning of the list.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Really Great App!
Appointment Reminder has really made my scheduling of appointment easier, and helps me to remember them by sending me email notifications.
PROSCan reduce no-shows and last minute cancellations Automatic reminders Makes it very easy to schedule and organize appointments. Calendar management Multiple persons can use it Calendar sync with Google Wide variety of email templates Customizable templates Email notification
CONSThere is no integration with outlook for Mac. No other disadvantages. The software is great other than that.
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Keep Track of Appointments
It does what it's supposed to, and does it well!
PROSAppointment Reminder is a software named for its task. It is a simple yet efficient tool for reminders. I have used this for a while and it has helped me to schedule daily appointments and tasks. It has an easy setup and launching. Many similar tools go over the top with many features that are never used, whole Appointment Reminder is straight to the point.
CONSA little bit expensive but its features justify its price.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
cohesively connects all of my platforms
I finally found a solution that adequately connects all of my plans in one place.
CONSIt was confusing at first but i figured it out!
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Great 2-way appointment setting software
Overall, I'm happy. I think there are some steps that could be taken to improve appointment reminder, but right now, I think it's the best solution out there.
PROSThe best thing about appointment reminder is a visual calendar that shows confirmed, unconfirmed, canceled, and showed appointments.
CONSThere is no easy way to export reports from the data I enter into appointment reminder. No way to export customer lists with names and phone numbers or statistics on who is showing up vs who is not showing up. Also, there is no way to effectively time block out my calendar for times I'm not available.
Vendor Response
Hi and thanks for the review! We are currently working on new features like what you described and will soon have available! We will email our customers when they are ready!
Replied July 2019
Audrey
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Appointment Reminder helps us minimize missed appointments
Everything has been great. The software is easy to use and very effective for our purposes.
PROSOnce we started using the software we immediately noticed that we had far fewer no-shows. We are also able to use it to remind clients about important appointments they cannot miss with USCIS.
CONSThe character limit on text messages could be a bit higher.
Reason for choosing Appointment Reminder
I chose this software over others because of the control I have over the messages sent and because of the price.
Matthew
Automotive, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great! Our appointment shows have gone up a ton!
Wonderful, with increase show rates!
PROSThis has a ton of flexibility for our business needs. We can connect to google calendar and also our Office365 calendars. [SENSITIVE CONTENT HIDDEN] is great to work with and super quick to make it work for our needs.
CONSI would like to see the online appoinmtnet scheduler work better. They are working on it though. :)
Aaron
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great software
We have used this software in our clinic for a few year now and it has fulfilled all of our scheduling needs and has been very easy to use.
CONSNothing. It does exactly what we need it to.
Aungela
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
This company works as promised...
I do not have any current issues. Overall, things have gone quite well.
PROSIt's very easy to learn and navigate through.
CONSIt allows multiple profiles to save for the same patient.
Whitney
Hospital & Health Care, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Very Useful
Appointment Reminder has been very helpful to our business. It's definitely cut down a lot of man hours we used to use contacting each patient individually. Also very helpful that we can go back and check the status of each reminder once it's sent and even reason responses if someone can't be reached and why.
PROSI like that the system allows 3 different options for contacting the patient and that the scripts can be customized.
CONSThis is less of a con and more of a suggestion: if it were possible for the office to be notified *how* a patient responded to a reminder. For example, we could know that the patient responded via text to cancel or cancelled via phone call and then confirmed via text. We have a few issues with patients responding differently via different methods for the same appointment. It would just help us overall be able to pinpoint where the signals are getting crossed.
Christopher
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Excellent product
I’ve never had a problem with the program. Billing issues have been handled quickly and easily with no problem.
PROSThe software is easy to use. It is self explanatory. It does what it says it will do. My clients are contacted when I requested they are and they are able to respond.
CONSThe way the clients are stored in the system.
Judy
Civic & Social Organization, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Customer rep is patient and helpful every time I contact him. He gets things sorted straight away.
We have noticed our clients are more likely to keep their appointments since implementing this software. Our clients have many issues in their lives and often forgot to attend our service prior to the software being introduced. This allows us to help them much more effectively.
PROSIt is so easy to set up and to use. The ongoing support from customer rep is amazing and nothing is a problem. I can't think of anything I don't like about this software. Everything is easy and the support amazing.
Jean
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2020
Product review
This product works well for what I need.
PROSI like the ease of setting up the account and having it pull directly from my google calendar.
CONSThere is nothing that I don't like at this moment. It does what I need it to do.
Bryn
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great reminder for google calendar
Brilliant. I let it sit for ages, and then when I finally took a close look at it everything was so easy and the help chap held my hand the entire way.
PROSEasier to implement extremely reliable, and very customizable FANTASTIC tech support
CONSThat I didn't get into it and actually use it sooner!!!!!
Reason for choosing Appointment Reminder
Ease of integration with google calendar very attractive.
Celine
Legal Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Appointment Reminder for Law Firm
less cancellations, less "no-shows" or "forgotten appointments" which have all resulted in lower cancellation fees as we book various appointments for our clients outside of our office.
PROSeasy to use able to have more than one user able to customize to our use
CONSlimit on calendars limit on one appointment in each slot (lots of times we have double bookings)
Melinda
Medical Devices, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2018
Appointment Reminder Feedback
Reduced no shows, free up staff time so we don't have to call for reminders
PROSEasy to use; cuts down on no show and cancellations
CONSCould add some more features, e.g. search by patient to find their appointment and wait list for patient that would like to be called if we have a cancellation
Jasmina
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Appointment Reminder
The ease of access to remind customers of appointments is efficient. They are aware when appointment is booked and when tech is on the way.
CONSThere is nothing that I like least about the software.
Tonya
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
A good thing
I love this software, it's so easy to use and it's just great. Especially since I can't remember anything.
CONSThere was nothing that I dislike about this software.
Vendor Response
Hi Tonya! Glad you are enjoying the software. Let us know if you ever have any questions! :) Diane
Replied March 2019
lamya
Medical Practice, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Helpful to prevent cancellations
It has brought down my cancellation rate significantly and shows me that the client received the reminder. It is easy to use and a very nice platform.
CONSI wish it would integrate with other calendar systems so I don't have to manually enter appointments every week.