I am a solo practitioner and Cerbo allows me to do all of the things I need to do. It also allows for a team. I love the online scheduler and that I can process payments. It is very robust and there are features I'm not using yet. I like that they are available to me when my practice reaches that level so I won't have to change EMR's again. Customer support is excellent.

The cost is high for my small practice. Sometimes I wish I could make small changes to forms, etc. However, customer support is great and they make the changes quickly.

EXCEPTIONAL! Very pleasant interaction with support services. EMR with good flow, logic, and efficiency. I have tested numerous EMRs before purchasing this. I have also worked with numerous EMRs in my lifetime as military and civilian physician, and i like this one Cerbo(MD-HQ) for DPC or private clinics, and I like Epic for ER settings.

This Cerbo (MD-HQ) EMR never stops improving, new features every day driven by customers like me. Amazing customer support, without frustrations nor delays that typically found in many companies. I love the fact that: (1) I can open MANY patient charts at the same time and in different windows and all on the screen for me to view at once (this feature cannot be found in some EMR); (2) I can have ALL the parts of patient chart accessible to me at the same time while typing my notes while talking to patients (instead of having to close my notes to pull up the labs/last notes/specialist scanned charts then re-open my note again); (3) if I suddenly loose power or internet connection my notes are saved automatically and can be found (other EMRs I have lost my 2 hours note before); (4) I can sign my note even without a diagnosis or ICD10 (some EMR forces me to do these before it "allows" me to sign my note); (5) beautiful pleasant colors to look at, endless customizations on my end and on EMR's end with simple email request and voila it's done (6) one EMR with everything I needed for prescribing, sending faxing (I opted out of paying for receiving fax to save money), sending patient portal messages or emailing them from EMR if they don't want to use portal, charges, billing. I use Google voice for my phone and texting. (7) I can pull up a "copy" (which i call "phantom") of my current note 1 minute ago, 2 minutes ago, etc. and pull up something I deleted a while back.

(1) My encounter notes cannot be bolded or italicized or underlined, wishing I could like in Word documents where I can do those with CONTROL key + "B" / "I" / "U" so I can focus on certain parts when reviewing my own long and detailed notes. As my own solution: I capitalized things that I wanted myself to pay attention to but that makes the note looks kind of ugly. I heard they are working on it to fix this "wish" and I'm praying it will come to pass soon. (2) the specialists across the nation is not pulled in nor searchable (Elation has this ability at this time). I'd like to have it available like that of pharmacies and medication (and labs after integration). It's time consuming to enter fax # and phone # and addresses for each specialists. There are API at [SENSITIVE CONTENT] so I hope they are working on that; for now I have to use that CMS NPI registry website + Google search for the specialists info and set them up individually myself in the EMR as time goes by.

General structure is simple to use, but as you dive deeper into going paperless and utilizing the patient portal, we ran into issues like not having adequate forms for our needs and patients not knowing how to use or avoiding the patient portal.

Enjoyed that Cerbo was intuitive for scheduling and managing patient information. Customer service representatives were always quick, courteous, and willing to help in any way possible

Wish the system had a way to send automated messages as reminders to patients about appointments. Patient portal was not intuitive for our patients and even our staff trying to customize it. The tagging system became tedious when attempting to attach the right forms to each patient's portal.

I purchased the product and then $2300 later they never implemented the product. This company was contacted twice and said well you signed a contract and blamed it on me when they never trained us never set us up for training despite requests and when I asked for money back from a product they charged me $2300 for over three months they refused. What an unethical company

Absolutely nothing as they were never implemented

The entire experience and customer service

Cerbo has been excellent! I have recommended them to all of my friends

For practices that do not bill insurance, it is an all-inclusive Electronic Health Record and patient billing platform - you do not need integrations with other software to make it work. It has expansive functionality to accomplish basically anything you would need to accomplish. It has the ability to generate shortcuts (similar to a text expander) so if you find you type the same phrase over and over, you can use a 1 word shortcut instead. And the integrated faxing has saved me an average of 15-30 minutes per day of scanning, uploading, then deleting files for patient's charts.

The only issue I have come across is it is currently a bit cumbersome to instruct a patient to take multiple tablets of a medication at the same time (so say you want them to take 2 tabs of something twice a day - in other EHRs I've used you can select the number of tabs from a drop down - with Cerbo you have to type it into the directions as there is no "tab number" drop down). Otherwise it is a fantastic software - the best EHR I have used.

They have always responded to questions or glitches very quickly and usually with solutions far above what I was expecting.

I like that the software is easy to use, customizable to what I need, and the support is great. The single greatest feature of the software is the patient portal, which allows people to register as initial patients, access parts of their records, and correct demographics. I also like the fact that I can add supplements I use frequently so that I don't have to rewrite them each time.

There's very little I don't like. I would like to be able to reorder fax pages, but it's pretty easy to work around.

I'm loving the tasks options for myself and my virtual administrative assistant and I feel like it helps me stay focused and creates a great follow-up schedule with patients so people don't fall through the cracks.

It has everything I need. It has the calendar, a real robust patient portal, e-prescribing, and my virtual administrative assistant can login and do her work too. It creates great invoices for patients. And I especially love the supplement and wellness plan charts I can make for patients.

It isn't as visually asthetically pleasing as Elation but I love its functionality most.

When I started my Functional Medicine Practice I chose Cerbo. The team is always available and tries to make things happen. Colleagues have seen my EHR and ask about it because it is so user friendly and all patient information is very accessible.

Flexibility and ability to customize to my needs. During the Covid-19 pandemic they turned on telemedicine overnight.

There are no templates and I find myself transcribing all of the labs into the note. Sometimes it types backwards and needs to be reset. Sometimes I click something and large portions of the note are erased. Luckily the software saves the note every few seconds so not all is lost but a little bit of time.

While every EMR has its strengths and weaknesses, I find that Cerbo by MD-HQ is by far the most user friendly and the team is the most responsive of any clinic-based EMR that I've used over the years (which includes Practice Partner, e-MDs, and Epic). Thank you MD-HQ!!!

Love the chart parts and ability to customize items. Love the ability to load and build handouts into the chart parts. Love the Dashbord, and the side tiles when in the note (so it's easy to access info wherever you are). Also love how responsive their team is to questions and requests. My patients consistently say it's the best, most user-friendly EMR patient portal that they've ever used (I agree!).

Their medication section is difficult to view (when meds are popped into the note, it's just name and dose, but the sig (which is just as important in my opinion) is not included. Cannot easily build a table/flow-chart that includes labs, meds and comments (for example would like to be able to track thyroid panel, meds, recommended changes and recheck --or-- lipid panel with meds, diet and other changes). Can view a table with the labs, but that's not as clinically relevant as the more robust chart with meds and free-form comments.

Cerbo has a great EMR and is always listening to their customers and making their product better.

This EMR is easy to use and very customizable. The customer service is phenomenal. I have used 9 different EMRs during my career and this is by far the best one.

Not able to bold, underline or place italics in the SOAP note

My overall experience with using Cerbo has been phenomenal, from their customer support to the features they currently have available and others planned. My patient communication, charting efficiency, sharing of educational materials, and dissemination of nutraceuticals has become a flawlessly easy process with Cerbo. I have saved time, energy, money, and patient trust since integrating this software

I love the ease in patient support and their phenomenal customer service

I have loved everything about this software thus far!

I've had Cerbo since I started my practice in 2017. It is highly customizable and I have tailored it to meet my medical practice's needs. My favorite thing is the customer service. Unlike big EMR's where they give you a ticket and get back to you within weeks, Cerbo's specialists often respond within hours and fix problems same day. They also offer creative solutions that I may not have recognized that are better than my proposed way of documenting.

I only wish they had an integration with Spruce, a telephone/texting system, popular with Direct Primary Care Practices.

As my practice goes towards a cash model, this software allows for charging monthly membership fees and keep track of all cash services.

The Software is very functional and malleable to fit your practice needs. I have worked with many companies before but this one has offered the absolute BEST customer service. The staff is very kind, helpful, knowledgeable, and responsive. I can honestly say their customer service is is unmatched!!!

My billing companies' software doesn't incorporate with Cerbo.

Excellent

Easy to set up Best Customer Service EVER Intuitive Patients love the portal

Cost was hard at first but when realized how much time it saved it was worth it.

Excellent. The videos are great, the support staff is outstanding.

I am so happy that I chose Cerbo as my EMR. The system is versatile, comprehensive and user-friendly. The support staff has been outstanding!

I am looking forward to updates that include expanded features (such as having charts linked that are for patients of the same family, etc.)

It's been amazing.

Cerbo is quite LITERALLY the bread and butter of our company. Every time we need information of any kind, we find it in Cerbo. I was nervous about the cost since we were such a new business but I have NEVER regretted signing up for Cerbo, not a single second of regret. Thank you Cerbo team!

There's no app!! Our clients hate that there isn't an app.

It's been amazing. They are super responsive and helpful

Cerbo has been incredible so far. I just started using a month ago for my new solo practice and it functions so efficiently it honestly replaces at least 1.5 FTE. The set up and the person assigned to work with me was superb. They are responsive, the product does SO much, and my patients have been thrilled with the portal and telemed options. I can't say enough great things about it

There are a few places where you have to click AND hit return button which seems like extra steps but that's so small in comparison to all i love about it

Excellent customer service

Lots of customization options. Great for small practices.

Implementation stopped too soon. Lots of inefficiencies when starting up my practices that could've easily been avoided.