Overall, very pleased. My Husband/[sensitive content hidden] has found companies less expensive, but I tell him I will not change due to the ability to always talk with someone if there's an issue within our EHR.

Easy to use and can request updates or add-ons easily. They have GREAT customer Service and will always make themselves available.

We would really like to use their Telemedicine but had some complaints with our providers stating it had glitches. DENmaar confirmed they are working on it.

Overall experience is great with Denmaar. We would recommend it for all practices. Also [sensitive content hidden] and his IT team are great at communicating to address any of our needs as a practice.

The RCM allows practices to seamlessly manage all patients and providers. The charting and documentation is easy to access and allows the providers and staff to manage patients on the EHR. Some EHR platforms can be endlessly complicated and take hours to train staff to be able to use, however Denmaar has all of the features in a simple design that staff of all levels can navigate easily.

The scheduler needs improvement for practices that have multiple providers.

I feel like it's been a struggle in learning curve. The training when I started with DENmaar was not complete; however, the person I was working with took the time to help.

Most people are enjoyable to work with and respond within a reasonable time. I like the notes options. I like having assessments easily accessible.

The EHR needs a lot of work and updates, especially the virtual option. Also, the schedule doesn't allow you to update full series but only one session date. There are significant errors and difficulty with the telehealth. A lot of my clients have issues with getting logged in or staying connected to the session. I think it would be so much easier to just have a virtual link they click on to connect the session rather than having to log into the portal, having an app for the phone, or website for computer is too much. In their reminder emails, there could be a link they click on that will take them to the session. It should be easy for clinicians and clients to be able to join a session, not worry whether or not a client will be able to connect or not. No, it's not their internet connections or WIFI in their homes either.

Overall it has allowed our business to grow. Bee Well is owned by 3 APRN's with no real business back ground and so it takes a lot of the admin task out of the hands of the providers and allows us to focus on seeing patients which is what we are good at. The ease of use makes it efficient for time management when trying to see patients and keep the overall business overhead down by minimizing the number ancillary staff needed to keep the business running.

this application is easy to use and we are able to start using without needing lengthy trainings to get started. Patient Portal is easy for the patient to navigate. During Covid it provided a HIPPA compliant platform for us to easily see patients via Telehealth. It is a comprehensive program that offers, billing, credentialing, EMR/EHR, e-prescribing all that are very easy to use. The provide many rating scales within the system that can be assigned to the patient and allow for the patient to log into their portal and complete assessments. They also update add new assements/rating scales to the system at the business request.

The only con with DENmaar has been that at times it has been difficult to directly contact staff about specific issues regarding credentialing issues. However, [sensitive content hidden] have always directly addressed any issues when notified.

Pricing was not subscription model, easier for starting a new practice. The scale of pricing never outpaces the revenue either, it's a flat percentage that is manageable.

The customer facing portion of the portal is less consistent, but they're making improvements every few months.

We are essentially business partners for ten years now.

This is an easy to set billing software, and they have provided more than just support. They have helped us through changes in credentialling, which is the most challenging part of the billing practice .

I would like it to link with Practice Fusion.

I've been using DENmaar for over five tears and enthusiastically recommend it to any mental health practice of any size.

The only negative, I am turning into a positive. There are times that I feel an option or a report would be useful. I contact them and the feature is often there, and I just need to learn where it is. If not there, they work quickly to implement a request.

Denmaar has been a great partnership for our practice. We are very happy with the relationship and outcomes we are getting from the software and services

The insurance billing software and service is the best I have ever experienced. We are a large practice with a high volume of claims, and Denmaar is efficient, timely and thorough in their process.

There have been some bugs that needed working out along the way. The Denmaar IT team, has been timely in their fixes.

Easy set up, quick turn around on apyments

The ease of entering data, the quick turn around

Insurance can still be frustrating. There is no getting around that.

easy to use. fast and effective and customer service communication quickly.

denied claims explanation could be more detailed

The profile view for patients is easy to use.

Confusion with the claim status's and tickets. The ability to locate issues with claims.

The billing process efficiency is great!

Early on there were some glitches with the telepsych system.

Great

The appointment timeline feature and the Wiley Note

The Telehealth feature and the scheduling