I've worked with and along side of Harmony (as I consider them a partner in my daily practice) since 2009. They dive in and support whenever needed and requested, otherwise it's a seamless easy partnership allowing for optimal use of time/effort/energy for administrators, staff and providers to focus on the clients we are all honored to serve. The [SENSITIVE CONTENT] has a genuine strong business mind yet his heart and purpose in his leadership role (dedicated to helping the clinics and clients they serve) shows his golden irreplaceable heart that has a purpose that allows any business to have the possibility of high clinical quality of care with ethic and honor behind the scenes.

Harmony allows us to bill effectively and efficiently. Their support members are knowledgeable and longterm employees whom not only know the product like the back of their hand, they are dedicated to assist to use it in a customized manner to each practice. The practice management system is easy to use and understand, as well as a tool we use to keep us all organized and on top of it all without the cumbersome time wasting alternatives.

The Patient porthole is not appropriate for mental health, so the constant workarounds re: such has been frustrating but definitely manageable and the Harmony team has encouraged us and works with us with any augmented system/policy/practice we have decided up best for our specifications.

I feel that our clinic has grown with this EHR as they have grown, having worked with a variety of EHRs I find this system to be fairly easy to use with their access to leadership and willing to modify their product stellar and something I have not experienced with other EHR systems

editing templates as compliance standards change has been a critical issue and something that is quickly and well accommodated for with this system. We have always been able to trouble-shoot and connect with Harmony staff to remedy issues quickly. We are impressed with the provider type diversity Harmony offers as it is equipped for a wide variety of provider types for if/when we chose to diversify our practice

The software is lacking some of the features present in the larger EHR networks--in this we feel that Harmony is always available to improve their system and their leadership team is always available, something we would not have with a larger EHR, in addition the cost is manageable whereas a larger system would be more expensive

helps me keep patient information in one place that I can rely on when counterparts are absent from the office.

interface design/function is antiquated. THe buttons and interface resemble a very old computer software platform making this feel less efficient in it's process

What do you value in the long term? Do you value a company that has mutual respect and want to partner with you for your success? Harmony Medical has become to Cedar Creek Integrated Health a partner. They know our client base and understand our business. We call them morning, night, and weekends--A PERSON who knows our names answers. Our company has chosen that what we value is not only the product but the PEOPLE who represent the company. You won't find better customer service anywhere.

Customization-- Whenever we needed a change to a template, a report, a modifier added, a location code added to identify a specific code from another location with the same code--no problem.

I truthfully can't identify one thing that I don't like. Whenever we have had a problem --Harmony has been more then willing to work with us to find a solution.

The software is easy to learn and use. Harmony was able to customize the software to our needs.

Not really a con, but it would be helpful if Harmony was able to interface with other EMR's.

Our customer and technical support has been wonderful. Our tech support person, [SENSITIVE CONTENT], is very knowledgeable and helpful. He can either fix the problem, or directs you to someone else who can.

The ease of scheduling a patient, and following the patient throughout their visit.

Office staff says our 2 programs don't interact with each other. A change made in our EHR, should automatically populate in Harmony, but it doesn't.

The Harmony Medical Practice Management system is efficient for scheduling and billing, and the support staff at Harmony are very helpful whenever questions arise. The SOAPware documentation system is easy to learn and is simplistic for our mental health outpatient practice.

The biggest issues are when the system goes down and is not available, but the Harmony support staff are always available and address these issues right away.

The software is very easy to use and navigate.

The software is constantly asking for a verification code when logging on from different computers. It also takes awhile for some of the features to load.

The support staff is very accommodating and respond when called. Harmony tries to tailor software to suit your needs.

The cost of software rises every year. However, Harmony tries to work with you to keep costs down.

Harmony e/Notes is for the troubled hospital staff member who wants a better way to secure electronic medical records. It's easy, fast, and reliable. Plus it offers a plethora of other great features to streamline the process: -Instant Referral Letters -Electronic Prescription Writing -Digital Interfaces with Labs, Hospitals, and Pharmacies -Anatomical Images within your Notes -Instant Off-Site Access -Error Detection to Improve Patient Care and Safety -Hosting on ASP or Client-based Servers -HIPAA and HL-7 Compliance

The software sometimes freezes or glitches mid-task and still carries some bugs, but I expect future updates to correct this.

Harmony Medical is always available and willing to help with whatever I need! I so appreciate it when I can call and have someone able to help me right then with anything that comes up. Their customer service is top notch.

I love that any information I need to look up is right at my fingertips. It is very user friendly.

I feel that some of the reports don't show exactly the information I need to see, but Harmony is great about helping find the correct report or customizing reports for what is needed.

Time efficiency

Very user friendly and easy to navigate through the appointment book, posting charges and payments, I love the alert program. Has benefited much with repeat customers who have been sent to collection.

Inability to post 2 payments in 1 transaction. Inability to block a provider's schedule a week at a time. Can only block a day at a time.

Very positive, have worked with them for many years, they are a solid team with support and training available

Ease of use, customer service is excellent, response time to concerns is quick - within hours

lack of synchronicity between EHR and PM

Excellent company

Easy customizable software , excellent VERY prompt customer /tech service

The scheduling although easy to use if difficult to see

I recommend this software. As I did my practical mentioned earlier and you will learn faster your way around

The user is very practical and very simple to use it for the first time. It does a lot more than appointments to keep patients 'capitals and enter the payment from the insurance paid for patients' responsibility. I did not take much time to get acquainted with the software and navigate through it

My wish is that the system certain record details such as when you enter payment it may give you the option of writing to all dates of the services of an insurance company, which is a taker rather than to enter one by one, while It is possible