Nextech is well written and customizable for each provider. Very simple for new staff to pick up when training.

Dislike the software backup methodology. Could be more streamlined so it takes less time and in addition, you'll need a device to backup a so-called workstation backup (I use a NAS) and the server backup backs up to a folder on the server so you'll need to think about space requirements when engineering a solution. In addition to the built in solution to the software I also backup the entire server using a thrid-party imaging solution.

so easy to learn, and implement every day, in all aspect. Been using this for over 20 years, and love the newest upgrades and products. My favorite was the iPad integration. SERVICE is 10 stars, always available to assist. Love that you get your own representative on your account. You know who to ask for, and they deliver.

not any to think of, when we added the EMR/iPad - honesty it was the only downspot - although support was there all the way.

Basic scheduling needs and some reporting.

Scheduling is easy, drop down menus can be personalized. Maintaining providers schedules is simple.

One glitch that is frustrating is name changes. Once a patient is in the system, you can't change their name or the system deletes their file data. Photos, op reports, everything. It's a frustrating process b/c to make any new documentation legally correct, you have to go in by hand an change every where it's written, which on surgical consents can be almost 20 times. Then anything automated that goes out still has their wrong name. For divorced patients this is a frustrating reminder. Most importantly though is the yearly fee. Once you purchase this software, you then have to continue purchasing it every year or it doesn't work properly (no updates) and you have no support from Nextech if something goes wrong. I wasn't here when it was purchased, but our physician emphatically denies every knowing this was going to be the case when he made the initial buy in. We pay thousands a year for this system, but switching seems very daunting and they know that. You're basically trapped when you buy in...if you don't pay, which we haven't for almost a year, then decide to break down and do it, it only back pays. Say you miss a year, you will have to pay for the year of service you DIDN'T get and then another year to get up to date. It's a huge rip off.

Ease of implementation, user friendly, great tech support, and easy to add on modules. We have a busy plastic surgery practice and are very pleased with practice management features. The product support is excellent.

Would like to be able to customize the surgical quote system more

-create your own EMR notes - most of the billing features are easy to use -most features are easy to use - good reports feature

-when there is an update they take away features. We were told no features would be taken away but every update features we use are taken away. One feature we used on a regularly was taken away and we had to pay for it to be put back. That does not make sense. We pay a lot of money every year to have the software.

It was the worst experience ever. I signed a contract at the academy AAO meeting. There were so many fine prints and red flags. First, you pay within 2 months of contract whether you go live or not. They drag their feet. No one contacts you. You call support but no one returns your calls. They do not want to get you live. They will get your money and drag out the process to fit their timeline.

Nothing is good. It is a switch and bait.

Their contracts make you pay 36 months of support without providing any support. Please do not waste your time and money. Find another provider.

Overall I think Nextech is great. I don't expect all tech companies to be perfect, but coming from Cerner at a hospital, Nextech is 100% better.

It's customizable which can help speed up the charting process tremendously.

Customer support has been hit or miss. I either get someone on the phone who either knows what I need or knows who to go to for my needs OR I get someone who has no idea how to help and cannot refer me to anyone either.

Nextech is an extremely strong product with high customizability. The product has all the bells/whistles one might need for an aesthetic practice and has great practice management workflows.

If you are not techy and/or willing to engage with your product, this may not be the best solution for you. Robust = need to put the time in to make it yours.

We are happy with all of the functions that we use. It is an easy software to navigate for first time users. Most suggestions that we have submitted have been implemented.

I suppose the only con would be that it is obviously American based, so there are a couple of things that don't apply in Canada. But, it is all workable.

My experience has been great with Nextech. I like how customizable it is and how helpful the Support Staff are when help is needed.

Customizable, East of Charting, Ease of Room Manager

Integration was in 2011 and it has evolved since then.

Initial costs were managed with a no interest loan for three years and reduction in introductory costs. However, the details were so complicated and confusing for first time users of EHS that the unreasonable annual maintenance fees were obscured as we made our decision between Nextech and other systems. The sales person also did not emphasize these annual fees - he only emphasized the 3 years without interest and the lower introductory cost. We have 22 stations and had to pay licensing fees of $1200 for each station. We are being charged $15,000 annually for maintenance and upgrades whether we need them or not. In addition, should we not pay the annual $15,000 fee and need tech support or maintenance the next year, we are obligated to pay the $15,000 from the previous year in addition to the $15,000 for the current year. Last year, we needed no support and the upgrades did not affect us. Thus far this year, we have not needed maintenance or upgrades and so we are researching other EHS systems that have fees for support, upgrades and maintenance on an a la cart basis as needed. If we are not able to negotiate a reasonable relationship with NEXTECH regarding these fees, we will either convert to a new system and effectively lose more than $65,000 in software expenses or convert back to paper and take the penalty cuts until we retire. Fees for services are being constantly reduced and expenses are constantly rising, therefore, as a solo independent practice, we simply cannot afford to budget $15,000 for something we may not or do not need.

As any other EHS product, it eliminates the paper requirements and increases the legibility and service details documentation.

Entirely too expensive in ALL regards - $1200 licensing fees to even use the product on equipment we also had to purchase to run the software in addition to #15,000 annual maintenance fee and fees per doctor, etc.

Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

I find this system a little more cumbersome to navigate than some and a little easier than others. On the fence with this one. The separation of the different modules by function make this an expensive system. The watered down version is too expensive for the parts that you do get and to me don't make it worth the investment.

The scheduling system is fairly easy to use and navigate. Entering patient information in to the scheduler is fairly easy.

I would like more customization with the information fields that suit our practice and needs. The flow of the information on the screen isn't as fluid as it should be in order to have speed with entering data.

I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

It has been a fairly easy system for all staff members to learn

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.