Overall, my experience with Nextgen is great! Tech support is outstanding, the application is easy to use.

Nextgen is easy to use. The EHR is customizable for your specialty. The success community that Nextgen offers is wonderful! Nextgen listens to their clients.

Portal needs some improvement for patient experience.

This software goes from engaging a patient to diagnosis, treatment, script, and billing. It is efficient and flexible, allowing customization for each user. And the staff of NextGen is outstanding in training and running the product and in their enthusiasm and passion for it and for improving healthcare delivery.

This software not only provides for all aspects of EHR and admin in medical practices, it actually saves providers' time, allowing it to be better spent on patient care than on admin.

I would like to see more open API's to allow software development with complimentary proprietary products. The good news is that NextGen appears willing to explore such opportunities.

i came from a platform that was visually much better and it was much easier to run reports and get what i needed. It took me 6 months to teach myself to get what i need from reports. I feel there are too many clicks and steps to get to one thing. Payments applied should be easy to access for patients calling in. I feel its difficult to self diagnose any issues because of all the steps and multiple places you have things to resolve one item.

I like many features but i feel they are made much more complicated than necessary with too many clicks. I like the reporting but feel its " almost " there. The dashboard for financial analytics is great but i would like to be able to get charges and payments in detail on PM side to reconcile against dashboard easily. I think it has great qualities that just need some tweaking to be really fantastic. less clicks, to get the job done, not having to do the same thing in several places to make one thing happen would be great. It is a good platform but i would no classify as great yet...

all the clicks and multiple steps to get to one thing. Visually its outdated. incorporating AI would be great. easier ways to show where payments are applied for quick view for calls.

That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.

Some of the templates are really long and cumbersome to get through. Too many fields to fill out and too many clicks for the Providers.

Easy to maneuver and use for the end users. High quality in functioanlity, Tons of intergration platforms to enhance. Customizability is high and very useful.

Aesthetic is not the greatest. Being an old out of date 32 bit application, it needs updated to reflect something similar to EPIC. It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.

Overall, I'm not impressed with NextGen. We are constantly dealing with "known issues" that are not resolved. We have issues with the portal experience and often hear about them too late. It's honestly embarrassing to have to constantly tell patients we are having issues with the portal.

I like that we are able to customize it to our specific needs.

The patient portal experience needs work. We also have some doctors who struggle to chart in a timely manner with NextGen.

Could be better. could be worse. I wish it came better equipped out of the box.

NextGen can be modified to do exactly what you want but you will have to pay or have a programmer on staff that knows how to do it.

If you do not have a programmer on staff, it can be very costly to customize it. Ambien Assist is very expensive.

Strong user application with easy to learn navigation

Easy of application use and EMR template customization

If practice or location renamed, audit reports no longer track due to previous name gone.

I love the continued improvements and innovation.

Need for support when using a third party vendor

It is an easy system to use and records who does what and when.

For Self-Pay issues, there is no way for errors to be caught

I like how it is easy to schedule, cancel, or deletes patient's appointment.

The least I like in NextGen is the scanning of documents.