Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed. Support is top notch and they get back to you quickly if they do not know the answer. Updates are automatic and occur frequently, bringing many new features each time.

The product is easy to implement and train new users on. Security and change logs allow for easy troubleshooting. Built in clearinghouse information makes it easy to see the status of all claims that are in process.

More robust clinic summary dashboards would be helpful. I know that OpenPM is working on this and I believe we will see them in 2021.

Customer service is a cut above the rest with OpenPM.

I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS.

I would like a screen, that shows the entire history of the encounter including all payments and adjustments.

OpenPM is the single largest ongoing problem in my office. I am unable to bill effectively. I do not trust the software or it's representatives. Have many lost claims as a result. OpenPM is an expensive mistake.

Nothing! I can't think of a single good thing to say.

As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true.

Overall, OpenPM is user friendly and great to use. There are many reports that can be ran, but often will require assistance to get the option added in.

There are a lot of areas in which you can provide a large amount of information for every patient visit

It is sometimes difficult to run the reports that are necessary.

My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that!

What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points.

The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency.

I have always had great experiences with Open PM. I am not saying we have not had problems, however all concerns I have ever had, have been heard and explained. Sometimes just knowing the why helps me understand the bigger picture. I feel like Open PM is a part of my work family.

Open PM is my favorite software, I hope I never have to make another change. Open PM is very user friendly, I have always been very happy with customer service. I love showing our new clients the software and how user friendly the software is. I have to say that the Worklist is one of my favorite features.

I do not have anything that I do not like. If I could change anything it would be that notes made in the worklist would also make it on the patients encounter dashboard. I would also like the feature to add to the worklist by patient or encounter. This would keep duplicates out of the the worklist.

The interactive aging and denial management system is very efficient and eliminates the need to run multiple reports.

I have worked on many practice management products and Open Practice seems to be the most inclusive for our medical billing company. From demographics to insurance verification to AR follow-up, Open Practice has been able to provide our company with a tool that is all-encompassing.

Built-in storage for records is not a standard feature.

Overall, it is an excellent PM software product that is full of the latest Billing/Coding features, which makes running a large multi-specialty group highly efficient.

Open Practice Solutions (OPS) was instrumental while choosing a new PM system coming from a floppy disk DOS system to an Internet based system, OPS completed a detailed A/R conversion balancing out to the penny while no other Vendor was willing to consider this option, this conversion made the transition from one system to the next seamless with no loss in revenue. The Reporting features of OPS is very intuitive and easy to use, you are able to retrieve any and all data you need within the system there is no additional cost or no additional servers needed. The customization and interface capabilities have also been a huge area of expertise within OPS, they have gone above and beyond what I would have expected just to ensure our interfaces work properly, which in most cases required them to re-develop their interface specifications. In our 8 years using OPS, they have always listened to our suggestions and problems, they are very progressive in developing new features. OPS Client support is Excellent, I love how they follow up within just a few hours of a service ticket to make sure everything is functioning; they have a great working relationship with the developers which makes their turn around time for tickets much more efficient. I am very pleased with the customer service team they understand their software and the client’s needs.

There is nothing I would say I like least of the system, with the new features that come out to our practice every quarter just makes it that much easier to use the system.

If I need assistance with rejections or claim setup issues outside our expertise the Tier 1 support is unbeatable, if an issue is escalated to Tier 2 or beyond you work direct with an expert in the area that will give you the options for resolution. We submit client development requests which are many times implemented and are offered a seat on advisory committees to provide future development direction.

OpenPM is very flexible and customizable by specialty, by clinic, by user with intuitive administrator controlled functionality. We offer the software and EDI at no additional costs to our client because of what we gain in efficiency.

We interface with many EHR and other software companies but unfortunately not all are willing to work with non-partner EHR companies like OpenPM. If the EHR can interface the limitation will never be on the OpenPM side.

Overall, my experience has been great. The implementer was great, support has been top notch, and I can accomplish everything I need to get the job done.

I like the visibility in the system. With our previous system, we had a hard time running reports and figuring out who did what. With OpenPM, they have an audit trail that tells you who did it. That is very beneficial in training and making sure staff have the correct permissions.

In our previous system, we had a program write some custom code to automate various things. Some of those automations were lost when we transitioned to OpenPM. One that stands out is our patients with collection balances. We still see the balance out there, but they don't currently have a method to automatically flag a patient's account when they are moved to collections, so we can make sure they aren't able to schedule until a payment is received.

We initially were a cash based health care provider, so introducing insurance and billing has been a long and complicated process. Open PM has made this transition so much easier! Open PM connects to our scheduling system and our EMR. This holds all the patient information, including insurance, IDs, and other documents. All of our insurance billing generates from open PM and has made our registration department so much better. They are are able to focus on troubleshooting and audits, instead of individual bills and encounters every day!

This is my first interaction with a practice management system. Open PM is very easy to use, setup and understand! There are so many features that we haven't even used yet! Our EMR interacts easily with this program too!

So far, we have not had any issues (except user errors on our end!) Even when we have questions or find mistakes, Open PM has been accessible to help us correct and work more efficiently.

My overall experience with OpenPM is the product is pretty good and their support is amazing.

I like the amount of customization across the entire platform.

I don't like the way claim denial worklists are set up.

Overall it really improves our workflow.

Everything is pretty much on one screen and easy to read vs. having to scroll down our click a bunch of different places to get to a certain screen.

The batching feature for different things like adjustments and/or denials is a bit confusing.

I have been so very impressed with the staff that they have hired. I recently have had the wonderful experience to work with [SENSITIVE CONTENT HIDDEN] and she was so very knowledgeable and had insights into the OPM product that made the experience a memorable one. I am so glad they hired up when hiring [SENSITIVE CONTENT HIDDEN], Thanks OPM

There are many things but one thing that stands out is the integration of the EDI in the Billing software. I do not have to have two seperate companies one for the EDI and then one for the billing. OPM has a sister company that is an EDI company and they have integrated the two programs into one.

I was not able to find one thing that I liked least of the product from begining to end.