qminder is very easy to use and train on.

they tend to have very limited features, would like to see more.

Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.

QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department. The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch. The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Being able to get notifications when new patients are added to the que.

Even though I only have one department line selected, I still get notifications for long wait times from other departments.

I personally like Qminder and am glad it is being used in our agency.

This product was implemented in our new facility in February. We see about 400-500 clients in our office on a weekly basis. The best thing about this product is it allows us to keep track of clients, reason for visit, also the feature of text to client is very helpful.

Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate. They don't understand the reason for initials and to make sure they are watching their phones for notifcations. Maybe adding more features like additional languages.

This software is beautifully designed and super-easy to use. It has a ton of features and allows customization for the user needs of your organization. The company is very responsive to user problems and issues that arise on a daily basis, and their development team is amazing when it comes to updating the platform's look and functionality.

I've previously worked as a software trainer and beta-tester and feel like I have very high standards for any software I use and I can honestly say that this platform is exceptional and has allowed our company to better serve the thousands of students we work with each year!

We are able to navigate the line in adoptions with ease, differentiating patrons from walk ins compared to appointments. It also allows an easy way to separate patrons based off of the animal they are interested in - dogs, cats, or rodents.

The desks, lines, clerks, customizable fields, and reporting that is involved is very user friendly from both the management and customer sides

Glitches occur on the TV display, as well as the iPads themselves. There is great customer service that has been very helpful in these cases

Overall, i enjoy using qminder as it makes the process for checking in visitors much easier and organized. If I ever have an issue the customer service is very quick to respond.

I like how easy it is to use and navigate the features available.

Sometimes when their are changes it is hard to figure out how to use them. However, the tutorials are helpful.

Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you.

Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming

Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients

Absolutely love it!

The ease of use and ability to let our departments know when they have a patient

Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.

This is the second time I use it for different businesses as administrator and every time I find something extra to do.

Is a tool really really easy to use and you can make multiple service lines according to the business needs.

The option to link the app to google sheets is not as easy as it seems, I think it'd be better if you add the option to download the reports either google sheets or excel.

En mi experiencia, facilita en gran medida el registro de visitas y permite llevar un numero real de las visitas diarias, semanales y mensuales.

Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno

Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado.

Muy muy satisfactoria, logré mejorar la estadística con el producto, y tener control sobre el numero de visitantes

Es una herramienta que simplifica mi labor diaria, puedo gestionar los visitantes de la oficina, lucír con un aspecto mucho mas profesional y lograr tener estadísticas sobre el actuar con mis clientes... es una herramienta fantastica

Hasta el momento ninguno, debido a que la experiencia con la plataforma es muy fluida.

he tenido una buena experiencia.

me gusta del software la interfaz que tiene actualmente, porque es facil para el desarrollo de mis tareas diarias.

que en algunas ocaciones no actualiza la pagina y no es posible ver la informacion enviada. solamente actualizando el navegador en F5

Todo esta perfecto con el software

Cumple con todas las caracteristicas para lo que fue diseñado

Tiene caídas en la red esporadicas, pero se solucionan en unos minutos

The customizability and data usage. Also they are very responsive to feedback.

Universal updates. We did express concerns about some features that were later readjusted to help us better.

The ease of use in making sure our patients are taken care of in a timely manner.

I honestly have no issues with it at all.

Is easy to used and i have visual for all movement.

Visual Client for attendance, we need Qminder in Waiting room for visual assistence

Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight.

Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

How easy it is to use. Being able to see waitlist.

Sometimes it malfunctions and will continuously repeat a persons name. Even though they have been attended to.

helpful for time management and forgeting anyone

no audio prompts would be helpful so i don't forget if i go into another window

Their customer service is great, the customer success manager offered a call to review all the features of Qminder with me to maximize the amount that we were paying.

They no longer support android devices so if you don't have apple devices you will need to do the switch.

I’ve been using Qminder for a few year and did a lot of integrations with our systems to reuse the data of visitors when arrive the salesperson

Easy setup, nice user interface, api for integrate external systems

Good to me so far, i think is a really good product and growing

Great!

Ease of use and user interface for the ipad

"Call Again" feature does not "Call Again" as noted

I am aware of other programs used by Brazil's health systems and made a positive comparison of this one.

Ease of use and the identification factor of health facilities.

I didn't find any negative points in using the software.

I like the tracking feature is what is liked most

The notifications features could be more