We are very happy with our experience so far

We love that they said automatic reactivation texts asking how patients have been to try and get them back into the office

We aren't finding any cons as of right now

Functions to our basic needs for communicating with patients

Able to communicate with our patients via text; capability of reminders for our patients at different intervals; capability to send requests for reviews

Not able to control specificity of frequency of review request once one has already been made by the patient

Our patients and staff have found Zingit text reminders to be extremely helpful...when they work. The product itself is a great investment for any business dealing with appointment reminders. However, there are some necessary updates that need to happen on the Zingit side in terms of getting the correct information and making sure the product does what it's supposed to all the time.

Our patients love the text reminders for their appointments! Our staff likes the ability to text/notify patients from a non-personal number.

The overall layout of the mobile workstation could be easier to use and navigate. We have also had some problems with text messages not being sent out and/or sent to the wrong person with incorrect times.

Very positive, great reviews, very good feedback as well, has driven business in and kept things going here very nicely.

Two way text ability, patients love that. Checking in with patients after they haven't been in for a little while is also a great feature, lots of people come in or at the very least thank us and let us know they are thinking of it. Online forms to email the patients are really easy to use and look very professional. Asking patients to review us and sending us the feedback is a wonderful feature that has really helped increase our reviews as well.

Pricing is higher but you do get a lot of really great features that would cost alot elsewhere too. Removing patients from lists and not opting out completely has been confusing and have gotten a few different answers on how to do, sometimes it works other times they still receive texts. Some of our long time patients get annoyed with being asked to review over and over again when they have already, some who are on maintenance care schedules just back the check in date get annoyed since they are coming in soon anyways, this causes some of them to completely opt out of all texts as a whole.

Our overall experience as a clinic has been amazing. Their program is easy to learn and use and they have great training videos available. Any time we've needed to reach the customer service team directly, one of their team members has been on the phone with us in minutes and super helpful. We'd recommend Zingit to any practice looking to streamline their patient communication and limit no shows!

We use Zingit CONSTANTLY at our practice and our patients love it! Our patients get a reminder text for each of their appointments which allows for us to make sure we and they are staying on top of their care and reaching their health goals. It is so great to be able to easily reach patients in the way that is most convenient to them.

Our office currently uses the original Zingit interface. We are excited to eventually switch over to using the Z-Suite inbox because it shows reminder, birthday and recall texts that are automatic and are not shown on the oldest interface conversation history but rather only on the admin dashboard. We have not been able to switch over to the Z-Suite inbox yet because the "Trash" feature is the most important feature to our team as it allows us to stay up to date on texts and discard those conversations that have been resolved.

ZingIt has helped with patients making their appointments on time, and has been a game changer for aAvance.

The ease of use, along with customer service.

The only issue we have had thus far is being able to put a patient on the schedule twice for 2 different treatments and streamline to only one reminder.

Great!

Appointment reminders and able to connect back via the system

A little expensive for me but it’s a great product

Overall, this SMS software delivers an awesome overall experience, seamlessly connecting communication threads and offering a user-friendly interface. Its integration capabilities, especially with Chirotouch, enhance efficiency and contribute to a cohesive workflow. Overall, it's a solid choice for anyone looking to elevate their messaging game.

appreciate the SMS software's exceptional communication capabilities, which streamline interactions and enhance overall connectivity. Its user-friendly interface significantly contributes to a seamless experience, making navigation and message management intuitive for users of varying technical expertise. Moreover, the seamless integration with Chirotouch not only fosters operational efficiency but also ensures a cohesive and synchronized workflow between the SMS software and the Chirotouch platform.

Sometime the GUI is not as transparent as possible. GUI is a bit confusing, sometimes to find a particular task.

Helped us get more Google reviews, great reminder system that we can rely on.

For patients to make appointments doesn't match up for our scheduler and we've had patients and prospective patients get mad. If you could turn off the calendar part and just have the request an appointment part that would be a lot more helpful to us and patients not get mad at us.

Great customer service and implementation. Works great with ChiroTouch.

Great product. Has helped us a lot with reviews and patient reminders.

A bit pricy. Wish it was slightly cheaper for what you get.

Patients have really liked the text reminders. It has helped with my retention and appointment show rate and now it is helping with reviews.

I like the ease of use with the text workstation. I recently was upgraded to pro and some of the review and reputation management features are great. I have had the upgrade for two days and have 3 new reviews.

The only negative is that sometimes I hear from patients that they sent a text back, but I did not receive it on my end.

We are very pleased with all that we have needed to use Zingit for.

The ease of transition and implementation of the program for our staff and for our patients.

There are some interruptions that are due to the cell phone companies where patients do not get the text reminders at all or after their appoinment time. But when Zingit is alerted to these issues, they are fixed within a minimal amount of time.

Helps to keep the missed appointments down to a minimum

automatically communicates with patients

Nothing really. It works great. My staff thinks it's great tool.

Our service was outstanding from the get-go. CSR was extremely supportive and ensured that our needs were met. The general support line is FAST in their response and THOROUGH in their explanation of just about everything. We are very pleased!!!

Ease of use. Ridiculously AWESOME customer support (unlike their competitors). Reliable. It's so easy to speak with our patients now and we feel so much more connected. We are so glad we made the switch!

I wish the Front Desk Workstation was a little more savvy. I wish we could see previous conversations more easily so we could refer back when necessary. It would be nice to pull up a patient and see the most recent conversation quickly. The only other con I have is for families. We would love to use the birthday function, but we can't because it only goes out to one family member. I wish it could pull patient specifics so it could send ALL of our patients birthday reminders.

We are able to get in touch with prospective patients immediately after they request an appointment by texting them and letting them know to expect a phone call from us in the next few minutes. Our contact rate has gone up dramatically since using Zingit texting. We're also able to easily schedule existing patients or chat with them about their care without having to find a time that they are available to speak by phone. Occasionally an email address bounces because we didn't hear correctly on the phone. A quick text asking for the email address and we have it in writing - no room for error there!

2 things we love about this software - having the ability to 2-way text with patients and automated appointment reminders. We can get in touch with people much easier than playing phone tag and automated reminders save time for my team!

Can't send pictures or emojis. When people text back with a thumbs up, it comes through as a blank text.

My overall experience great whenever I need help or a refresher on a feature that hasn't used or it's been a minute the team at Zing-it has been fantastic throughout the time we've been with them, couldn't say a bad thing

The ease of use and as they have evolved we've been able to use their features to bolster our reputation management and patient recalls.

Like any other SMS system, you might be looking at, if a patient doesn't want to talk to you they easily type in stop and cease all communication and I think that's a bummer but it's the legal way to offer SMS

Overall experience has been positive.

We like zingit's text reminders and it's ease of integration into our software.

It is a little pricey for what we use it for.

I do not have to make reminder calls

Patient reminders are sent out daily. it lets patients respond

Cost is on the higher end . I wish it was more affordable for us

Zingit helps us reach out an touch our patients with gently reminders, birthday greetings, or just to rescedule an appointment without picking up the phone. Things work differently in the Era we live in and people don't answer the phone as easy as they do text.

Fast and easy communication in the 21st century.

Sometimes other people get the number we use Zingit from and they get all kinds of offers on their cell phone. It isn't from us but we don't have a dedicated line.

The software is very well automated and sends out the messages as you schedule them.

At this time it only come in english. We have many spanish patients and Zingit will not check our software to decide which to send the selected language message. Seems like an easy fix since they are already linked to the software and the software ask to select a language. Also I wish there was an app so we could respond to text when the office is closed and we are not online.

The customer service is awesome! If I ever have a problem, which has only been twice in 2 1/2 years, they were prompt at resolving the issue, and they very friendly as well.

You can send free form text, and the option to send text in the future.

When you type in the patient's last name into the search field you can't hit enter, you have to click on the "search" button. Which is really not that big of a deal, just a bit annoying, because most software programs I use in this field has that option.

Easy to use. In today's world texting is the easiest form of communications. Our customers use Zingit to communicate cancellations, arriving late, change in schedule etc. So often a text message feels less intrusive than a phone call. Our customers comment all the time that they love the reminder text system.

I know this is user error, but I can't figure out how to send a text blast to everyone in our system. Maybe our program isn't set up for this.

We have patient appointment reminders set-up and we have less missed appointments due to Zingit! Customer service has been amazing to help when we've needed help! Great company!!

The automation of Zingit is great! Once we set it up it has been maintenance free!

I really don't have a least if I had to pick one it would probably be the cost of it. :-(

Consistant product with a friendly and efficient support staff.

In today's world noone wants to answer their phone, but everyone has 3 seconds to check their screen for their appointment reminder. They come to expect their reminder and our show rate has really improved.

I wish that patients could text to my landline.

I have it set up to take just seconds a day for this task.

I dont like how often lately it seems to be glitching. If you look at our account you will see that we have had a few glitches. However,representative is Rockstar at getting things fixed quickly. And there is a new Tech named representative that really helped me out this last time.