All Chili Piper Reviews
1-25 of 120 Reviews
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Noime
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
The best tool for creating sales meeting invite and handoff
Chilipiper is very useful in scheduling sales a meeting and sending client handoffs to another department. Their chrome extension is quite handy for a quick customer invite. All I need to do is asks for the customer's email and paste it on the extension and the system automatically send a quick invite so I don't have to look further at the customer's account.
PROSIt is integrated with salesforce, google chrome as extension, and slack which is very convenient for keeping track of my client meeting. It also sent me and the client an email reminder so they won't forget our meeting schedule which is crucial as the customers are always busy.
CONSJust the occasional bugs here and there where sometimes, the zoom meeting link is missing on my invite for no reason at all but they are quick to fix and provide a resolution
Reasons for switching to Chili Piper
The other department still uses calendly but I moved to the department that requires sales and leads and the best tool if your department needs to utilize warm leads, the better choice is chili piper.
Brooke
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Chili Piper is incredible - both the software and their team
I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!
CONSExcited for their Hubspot integration coming out soon!
Reason for choosing Chili Piper
Calendly is fantastic, but doesn't have the full range of features that Chili Piper does (that being said, Calendly is a slightly different type of product to Chili Piper and may not be a direct competitor). Calendly provides fantastic calendar booking functionality, but it doesn't enable meeting booking off forms or emails.
Ted
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Do Not Purchase if you use LeanData
It would be one thing if Chilipiper customer service was interested in working with us to fix the issues but they are not inclined to do so. When they have engaged, they have been patronizing and impatient.
PROSWe us the automated calendar functionality - when it works and prospects are able to schedule time directly on our reps calendar, it works well and helps schedule meetings.
CONSThe software conflicts with LeanData. Chilipiper will tell you there is no problem and they deal with this all the time but the catch is that Chilipiper A) takes forever to populate fields that are crucial for routing the leads properly and B) sometimes just straight up doesn't populate those fields. We were promised during the sales process that there would be no problems with LeanData and now that there are, Chilipiper Customer Service is completely ignoring us. We have been forced to disable Chilipiper.
Lavanderia
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Why Chili Piper Is My Favorite
I like that Chili Piper easily syncs with calendar and makes booking easy The software supports online booking and scheduling It comes with lead management features
CONSNo issues with Chili Piper. It has all features we need.
Ed
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
I couldn't live without Chili Piper and it's features
AMAZING, it has exceeded all expectations
PROSability to qualify prospects through the self-booking appointment process and auto direct the set appointment to the correct sales rep and auto track show rates with their deep native integration with SFDC
CONSThere are a lot of features and functionality to learn and implement which is a great thing and I'm not technically savvy with the implementation, I love architecting the stack and so it takes thought and understanding what it can do for you as a platform based on your vision of your flow and this can take some time and well worth it in the end
Reason for choosing Chili Piper
Features and functionality and how robust the platform is with it's deep integration with SFDC
Reasons for switching to Chili Piper
Calendly too basic and not enough features to execute my vision
Dani
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best Scheduling platform put there
it's amazing, not only the features and functionality but also the CSM and support are super quick, helpful and know everything about it + they are really proactive which we appreciate a lot
PROSIt has ton of options, the routing, grouping and queues have so many option so it can support almost every business scenario, we only moving new departments to it
CONSits complicated to learn everything and it takes time to master it but once you do - it's really worth the money!
Reason for choosing Chili Piper
because it solve better businerss cases for us
Reasons for switching to Chili Piper
we needed more robust solution
Amit
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great meeting scheduling software!
The overall experience has been top-notch; and I am a satisfied customer!
PROSEasy meeting scheduling, geo & timezone specification capabilities, and reasonable pricing!
CONSLoad time can be improved for heavy filter jobs.
Reason for choosing Chili Piper
Pricing, capabilities & customer support availability!
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
If you have the time Chili Piper is a great tool.
Working with Chili Piper has been a great experience. Our processes are very unique and their team has been great at helping us configure their app to do what we need. We still have some issues that we are trying to resolve, but to be fair we haven't had the time to work with their support on a solution. Overall Chili Piper is a great product with a growing list of features. If you have time to work with their awesome support team you can get a really great scheduling process in place. We love our and know it will only get better once we can dedicate the time to properly setup all of the extra features.
PROSChili Piper has been a great solution for booking meetings directly from our website. Their Round Robin feature is great, especially the Assign to Owner feature for existing Accounts/Prospects. The one-click scheduling links have been a huge improvement over our previous solutions as well. Previously a prospect would have to click on a link, fill in all of their information, then pick a time to meet. Chili Piper's one-click scheduling removes the form fill from the process; which has reduced duplicates and increased scheduling conversions. The chrome extension is awesome too. We are able to insert meeting availability directly from gmail and even schedule a meeting right from a lead or contact page in Salesforce.
CONSScheduling a meeting between a prospect and multiple reps is a challenge. Currently when a prospect books a meeting Chili Piper only confirms the availability of one rep. This has caused some AEs to be double booked. Admins do not have the ability to view individual user's meeting types, reminder templates, etc. Meeting reminders are sent from reminder@chilipiper.com, not from the AE assigned to the meeting.
Karuhiu
Verified reviewer
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Real-time B2B/B2C Appointments Booking Itinerary
Availability and affordability is par 24/7/12/365. Ease of booking and events scheduling. Multi-purposed WYSIWYG software since suits B2B e-commerce services, cloud communication and online meeting facilitation, BIM chatting rooms,files sharing and content creation.
CONSSince implementation, Chili Piper software has our best since it meets numerous business needs.
Matthew
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
Does 1 thing & does it well
It solves our problem of AE's not getting equal meetings. It allows us to quickly get times on the calendar as they're requested by prospects with the feature in Gmail. Overall, would recommend. Strong, simple product that's easy to understand.
PROSI like how Chilipiper is able to track the amount of meetings set for any number of AE's, and ensure that our round-robin style is equitable. Having the Chilipiper icon next to any inbound email to launch the calendar is an awesome feature.
CONSSince it focuses on a single issue, there isn't much to not like about Chilipiper. One con is that we need certain customizations and values assigned to meetings, and we either can't do that or haven't been able to figure out how.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
The sales machine !
Chili Piper is the sales data rockstar :))) It gives you insights into your sales data that you can use to identify trends and opportunities, and to make better decisions about your sales strategy. It helps you to convert more leads into customers.
PROSChili Piper simplifies your sales processby automating all the tasks taht take up too much time, like lead generation, nurturing, and follow-up. This frees up our sales team to focus on closing deals. It's got all the tools our marketers need to capture, qualify, and nurture leads.
CONSChili Piper is relatively expensive and can be a complex tool to set up. If you don't have a lot of experience with sales automation tools, it can be difficult to get started.
Valter
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2020
Great integrations
It's so easy for potential customers to pick a time on my calendar or reschedule a meeting. Going back and forth to find time to chat is an utter waste of time.
PROSI love Chili Piper's integrations with Zoom, Salesforce, and Google calendar. It reduces data entry, human error when scheduling meetings, and enhances the experience for potential customers.
CONSThere are times when an SDR routes a meeting to me and my Zoom information isn't added to my Google calendar. Our sales ops have looked into this several times and "fixed" the problem but every now and then it breaks.
Jane
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
A lot of functionality with super user friendly interface
1. Streamlined automated and fair sales distribution process 2. Tons of time collectively saved on booking meetings. My personal favorite feature is inserting available times in the email. 3. Customer-centric approach to demo booking with time selection.
PROS1. For end-users, like sales or cs teams, you go through the set up once (templates, buffers, reminders) and enjoy saving time every time you book a meeting. 2. Well thought through round-robin flow for SaaS sales teams. 3. Integrations that fit into most tech stacks. 4. Support and customer experience teams are amazing, very friendly, and knowledgeable.
CONSWe occasionally have lead reassignment problems, which relate mainly to our tech stack setup.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2020
Chili Piper
its been iffy. Its a good product and the integrations are awesome but it goes down about every week and then we have to resort back to doing things manually.
PROSI love that it integrates with salesforce. It makes setting demos very simple. And when it works it works great.
CONSIt crashes all the time and it drives me nuts that i can't set a meeting at off interval times. It has to be in 30 or 15 minute increments.
Kelsey
Verified reviewer
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Very flexible and great customer service
I like that it integrates seamlessly with salesforce and gmail. It allows our SDR to easily schedule things for our account execs. Also love how easily we can insert time suggestions in emails. The customer service and nimbleness of their company is top notch - they've worked really hard to make sure product works for us.
CONSSometimes the javascript can make our landing pages a little slow, it doesn't work with popup forms (that we've been able to figure out), and I can't use the router for opp and account objects in SF.
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2018
A lot of room for improvement
We use Chili Piper as an online scheduling tool and also to round-robin incoming leads. It works some of the time but there have been a lot of bugs, incorrect routing and other issues. Support has been somewhat responsive when there have been issues. Could be a good tool if they can iron out the kinks and make it much easier to use.
PROSCustomer Support is fairly decent. Feature set is ok.
CONSLots and lots of bugs. Not very easy to configure or maintain. UI needs a lot of improvement as well.
Vendor Response
Thanks for sharing your feedback. Obviously, I'm sorry to hear you've experienced some bugs using the tool. I'd appreciate the opportunity to talk with you 1 on 1 if you're up for it - gaines@chilipiper.com. Would love to take a look at your setup with you to see if we can resolve these issues ASAP. Thanks again, I hope to chat with you soon - Gaines Murfee, Product Manager
Replied December 2018
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Chili Piper has been great for our business
We use Chili Piper daily. Our SDRs use it to schedule times with a potential customer and our sales Reps. It's been great and its very easy to use.
PROSEase of use. It allows us to have customers quickly find time in calendars and book meetings.
CONSI wish Chili Piper can have deeper roots into Salesforce, meaning build custom formulas and look at more than one object.
Brett
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Lead Routing: Automated
Couldn't reccomend it enough. There's a reason Chili Piper is taking over the market.
PROSThis is the only tool on the market that consistently meets our lead routing needs. It's incredibly easy to turn reps on or off, adjust volume, and automate your lead distribution. Their customer support has been unbelievable, always finding time to help us out at any time of day.
CONSThe reporting can use improving, but their Salesforce integration makes it easy to build reports in Salesforce.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Best in biz for calendaring right now
Solid team, support and functionality!
PROSAdvanced features allow for extensive flexibility The management team is excellent
CONSCalendaring is becoming a staple in the engagement platforms (Outreach and Salesloft for example) so it will be interesting to see where CP goes next on the product.
Ben
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Easy way to get better leads
So far so good. It has assisted in accomplishing our goals on the sales side
PROSIt makes it easy for our customers to connect with us on their own time. It also makes it easier for our team to qualify quickly and stay organized.
CONSThere are certainly some technical issues from time to time with it being a smaller organization. But that’s expected and they are quick in responding to any issues
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Growth business with Chili Piper
Overall experience with Chili Piper is smooth, secure , business growth which is on par. Will suggest to other users also.
PROSI most liked about this software is appointment follow up, with customized calendar notification.
CONSEverything feel good , yes tutorial guide should be there to use it's full feature which is lot of help.
Anonymous
51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Chili Piper makes round robin meeting assignment the easiest
Round robin assignment of meetings to our account executives
PROSChili Piper is great because you can give your team various levels of access to the tool and then let them start booking meetings for senior salespeople, allowing for automated/AI meeting assignment across a team.
CONSIt could be easier to decide when to fire the meeting scheduler OR to embed meeting scheduling options into emails with specific times.
Erin
Marketing and Advertising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Product
This tool is so easy to use for both individual users and admins. Chili Piper has simple features and is very user-friendly.
CONSThere is nothing I would change with the tool, the interface is very simple and easy to use.
Jesse
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Love Chili Piper!
• The ability to have SFDC routing on scheduled demos • Having the ability to schedule a demo after a form submission
CONSStill early in terms of product and wish there was an ability to duplicate already existing item.
Jennifer
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Not just a meeting booker
The great thing about Chili Piper is an ability to route hand raisers (form submits) based on existing ownership in SFDC. This is especially great for our ABM strategies, since it's important the right person, who knows the company deeply, is routed a call request.
CONSI would like it to integrate with some desktop email clients for 1:1 meeting booking, but it's good in gmail.