I was hoping to be able to jump right in with little to no instruction, but there are a few nuances that I was unaware of in terms of HTML code.

Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.

Segmentation (allowing us to properly split our customers up and target them with appropriate emails). Templates: easy to setup, customize and ensure they look professional.

I am a web developer and their API is fantastic to use. It is easy and straightforward.

The custom HTML email editing is a pain, you can't actually edit the HTML in the platform, so you've got to constantly upload, test, and re-upload changes.

Campaign monitor cares about the look and feel, as well as the performance of their platform. The way contacts/subscribers/lists are managed is one of my favorite features.

As such, lists often run into negative numbers after I delete them.

I love that campaign monitor has two ways of creating emails, either uploading custom HTML or using their in-house email builder.

The ease of use is by far the best thing about Campaign Monitor. No background in coding or HTML.

Campaign Monitor allowed us to send our monthly newsletter with ease. This brought in an abundance of new business for the company and helped to grow revenue.

Also, no way to tell the difference between hard bounces, which makes it impossible to automate deactivation of contacts in Salesforce.

It has some nice built in engagement segments (wish they were customizeable), and a decent set of basic integration capabilities. For the price, it does ok.

Excellent customer service -- a human picks up the phone when you call and works with you to creatively solve problems, if you use the Premier tier.

If your business thrives from email traffic then I definitely recommend upgrading to the highest-paid tier account: Premier to gain the best results.

It's easy to use and has some great features like you can import your plain text right from your html in CM.

Best of all is the truly responsive customer service. Sarah was particularly helpful and accommodating when I really needed her help.

The biggest problem that I've been having lately is trying to send a preview email to myself...it never seems to work on a Friday.

Campaign Monitor had everything our company was looking for and more. We like that you can use their template or bring in your own.

You will love Campaign Monitor is you're a developer/designer because you have a lot more advanced customizations and features to play with.

It seems like they are favored in terms of integrations with popular software so that is a plus. Overall I like the feel of the style on the template library and deliberately was perfect each time.

What I like most about Campaign Monitor is it's ease of use. Very easy to put together emails to go out to our data base.

I love being able to personalize and monitor email campaigns. I love being able to track the results of my email marketing efforts.

It's style  editor is quite clunky to use and the visual results one can obtain feel fairly limited.

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here.

The ease of onboarding and ability to configure without technical knowledge. The best part is automated review of template messages.

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good.

It has tons of features. With WhatsApp open rate being 90%, it is a great idea to invest in this software.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team.

If you are looking for something that helps you to run customer support on WhatApps Business, WATI is the best choice for you.

There is no minus for now, but I will update if anything comes up in the future.

Their support is worst in the industry and this people are fraud.

We were charged even after we deleted our number from dashboard and stopped using.

My team works often out of the office, especially these days (covid), so having a mobile app to manage inbox conversations is absolutely amazing.

Over time they get much better. I also love that the customer support is great.

Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we.

WATI is a great app if you run your support via WhatsApp. The best is that you can easily collaborate with your team or send notifications to your customers on WhatsApp.

I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.

You can have multi-agent team collaboration, have canned replies and event send broadcast notifications to your customers on WhatsApp. Setup was quick and the price has been really competitive.

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Onboarding is not instant. It takes about 5 days to get onboarded, but it still the lowest compared to other WhatsApp Team Inbox solutions.

There on boarding is good thats it. Once you pay them your money the are gone.

Happy to allow better experience to our users over WhatsApp.

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue.

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time.

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc.

Server inconsistency, but seens that the Wati's Staff is already solving this problem.

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.

My overall experience with this software is great. Since I started using it, I'm able to support my clients quicker than before.

The automation feature is Amazing. The flows and everything makes it a USP over other competitors.

Before subscribing to Wati I talked to multiple clients and none of them were as transparent as them. Not only Wati has an easy onboarding process but also offers economical pricing.

Great interface, great people arround the project, constantly updated.

I have to admit that I was skeptical at first when the company suggested we try WATI.

AI Team really accommodated all our business requirements. Would really recommend it to everyone.

US Dollar

Campaign Monitor by Marigold is a cloud-based email marketing solution that helps businesses manage new subscriptions, send email newsletters and generate reports. It caters to businesses of all sizes across various industry verticals.

The solution offers several features like customer journeys, targeted segments and more that help organizations to execute email marketing campaigns, as well as a drag-and-drop email builder, through which users can select professionally designed templates and can customize them for their own branded and unique emails.


Campaign Monitor’s tools enable users to customize and expand their email lists so they can target relevant contacts with relevant messages. The solution also provides real-time information related to email performance and campaign activity.


Users can keep track of audience behavior and their engagement with emails, content sharing and effective action items. Campaign Monitor offers integration with various third-party applications like Shopify, SalesForce, Facebook, Magneto and WordPress.


Services are offered on a monthly subscription basis that includes support via email and through an online knowledge base.



LongDescription

Engagement Tracking

A/B Testing

Multi-Channel Marketing

Email Monitoring

Lead Capture

Activity Tracking

Customer Segmentation

Drip Campaigns

Real Time Monitoring

Campaign Tracking

Multi-Campaign

Customizable Fields

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Campaign Planning

Email Templates

Subscriber Management

Email Distribution

Contact Management

Content Management

Lead Management

Conversion Rate Optimization

Email Marketing

List Management

Real-Time Data

Performance Metrics

Click Tracking

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Customizable CTAs

Dynamic Content

Event Triggered Actions

Customization

Activity Dashboard

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Data Visualization

Customizable Templates

WYSIWYG Editor

Conversion Tracking

Response Management

Dashboard

Web Forms

Mobile Optimization

Spam Blocker

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Contact Database

Monitoring

Mailing List Management

Campaign Analytics

Customizable Forms

Drag & Drop

Autoresponders

Third-Party Integrations

Campaign Management

Multivariate Testing

For Small Businesses

Multi-Channel Campaigns

Channel Management

Website Analytics

Recommendations

Multi-Channel Data Collection

Behavioral Targeting

Tag Management

Data Source Connectors

Real-Time Analytics

Messaging

Personalization

Customer Data Management

Mass Texting

Access Controls/Permissions

SMS Messaging

Subscription Management

GDPR Compliance

Categorization/Grouping

Communication Management

Customer Database

Audience Targeting

Content Library

Lead Generation

Customer Experience Management

Preview Functionality

Multi-Channel Communication

Contextual Targeting

Workflow Management

Message Personalization

Email Management

Visual Analytics

SMS Marketing

Automated Scheduling

Basic: $9/month 
Unlimited: $29/month
Premier: $149/month

All with 24/7 support.

A 15% discount is offered for nonprofits.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Campaign Monitor by Marigold

Live Online

Webinars

Documentation

Videos

Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. 

Campaign Monitor by Marigold vs WATI

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