Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Easy to use, even the free version is great and the overall price is not that much, It has all the functionalities needed.

Outstanding support in case of rare issues. Features like integration with existing storage vendors, Restore as a VM in the Cloud (EC2, Azure VM), Image-based backup.

I like how easy and friendly the tool is to use. The support staff is awesome as well.

Excellent alternative for enterprise file backup.

The software is great, the prices are below other products and the Customer SUpport is very good.

It's easy to use and the interface makes using it a breeze.

The possibility of backing up to multiple cloud storage providers and in so increasing the reliability of the backup as you are not dependent on one storage provider. Great price for what you get.

There are lot of functionalities that are missing to which Cloudberry team should look into.

Interface looks dated and can be a bit clunky and hard to understand at times. Abundance of marketing emails as soon as you sign up for a trial.

The user interface is great and is very easy to navigate around. It makes it very easy to select which files and folders need to be backed up.

Flexibility, ease of use, security, many good choices for backup source and target, really easy to install and start using all the functionality.

Since we moved into the AWS GovCloud seven years ago, we have relied on CloudBerry for daily backups of our MS SQL Server database and our Perforce codebase. CloudBerry has been FANTASTIC.

The software is easy to use - smooth navigation and understandable instructions; the scalability is good and it has affordable pricing.

This has been a bad experience when I tried to recover for the first time in a real situation and I was not able to do it.

It helps me, while working with multiple cloud platforms and different storages. It is good and reliable.

I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.

Support Linux, that's great. Works great with SQL DB.

Ability to backup locally and push those backups to cloud, especially low-cost cloud storage like AWS Glacier.

I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.

Every little event triggers an error, and there's no way to turn them off. Expect a bunch of junk tickets.

Their online console also integrates nicely with their RMM tool which I also use. The ability to be able to restore a computer image remotely from cloud storage is a life changer for me.

I back up a personal Linux (UNRAID) server to BackBlaze B2. Using CloudBerry helps me save money on backup costs and add more control over my backups.

Very important: Customer support is quick and helpful.

Restore to 'a point in time' - useful in case I delete a Dropbox folder and don't realise that I've done so for some time + runs on Mac OS.

In the end, the error was because I was using the application inside of a Docker container which was not properly configured for the permissions!).

Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure.

The 1TB storage limit for storage I pay for (i.e. S3) is wrong. I've heard changes are coming and you can ask for more storage.

CloudBerry has been an essential component of our successful operations in AWS GovCloud.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

MSP360 Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, Hyper-V, VMware, Microsoft 365, and Google Workspace.

Freshservice vs MSP360 Managed Backup

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