Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"I like the price and the features that come with it. Especially the integration with Webroot!"
"Great company to work with. They actually care about their customers and their success. The flat per technician pricing is fantastic."
"It is very easy to use, does what you need it to, and helps automate a lot of headache tedious things for most MSPs. "
Cons
"It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first."
"There were a few missing features but nothing we couldn't handle in another manner."
"It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase."
Atera Reviews
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September 2020
Frank from LINCTEC Pty Ltd
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Great RMM product
always friendly and supportive.
Pros
ATERA is easy to use, fast and very reliable platform for remote management and
Cons
There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)
Reasons for Choosing Atera
ATERA is faster, more integrations and cheaper to run
Reasons for Switching to Atera
ATERA is faster, more integrations and cheaper to run

Response from Atera
Replied February 2021
Thank you for the kind words, Frank! Happy to be a long-term vendor and partner of yours!
December 2020
Sean from Paraco Gas Corp
Company Size: 501-1,000 employees
Industry: Utilities
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Saved us 100,000 a year and revitalized our IT Dept
It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.
Pros
The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.
Cons
Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.
Reasons for Choosing Atera
Price, same functionality, ease of use, deployment options.
Reasons for Switching to Atera
Reporting, WSUS Push, Established Connections, RMM, we were evaluating connectwise which quoted out to a steep price "but it was worth it because it would save us 2 - 3 hires" according to the salesperson. Atera did the same thing but we were able to hire someone with the direct savings.

Response from Atera
Replied February 2021
Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach! The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients. In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :) Here's to many more years of successful cooperation!
March 2019
James from Local IT Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
March 2019
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Pros
The price point for this product is excellent, if it worked properly.
Cons
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Response from Atera
Replied February 2021
Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.
October 2020
Jake from Pyrinex, Inc.
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Recommend to any IT admin or service company
Fantastic!
Pros
Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.
Cons
Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer
Reasons for Choosing Atera
Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.
Reasons for Switching to Atera
Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.

Response from Atera
Replied February 2021
Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!
October 2020
Bhasker from Aptude, Inc
Company Size: 201-500 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2020
Cost effective product
Better than our old RMM specially with cost and features that is offered.
Pros
First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support
Cons
Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.
Reasons for Choosing Atera
cost wise and we are not deploying to a enterprise level, we are a small scale only.
Reasons for Switching to Atera
Solarwinds is expensive and complicated to use.

Response from Atera
Replied February 2021
Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.
December 2020
Brad from Prytrania Group
Company Size: 2-10 employees
Industry: Information Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Does almost everything we need.
Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.
Pros
Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.
Cons
The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.
Reasons for Choosing Atera
Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.
Reasons for Switching to Atera
ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.
December 2020
Robert from Lekker Food Distributors Ltd
Company Size: 51-200 employees
Industry: Wholesale
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2020
Makes my life easy!
Extremely positive. Their support is excellent and they are very willing to listen to feedback.
Pros
For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.
Cons
I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.
Reasons for Switching to Atera
iTarian as a product is horribly unfinished. As a "free" product it was tolerable, as a paid for product it is woefully inadequate and almost a joke. Atera, for a wee bit more money , solved all of my problems and then some. I can rely on Atera, always. I could not rely on iTarian.
December 2020
Brian from Legacy Pharmaceutical Packaging
Company Size: 201-500 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Legacy Atera Review
I've had an overall positive experience with Atera
Pros
I like the intuitive nature of it and how it is always evolving.
Cons
I would like atera to integrate with active directory. It would be extremely useful if end users could log into the portal with their same windows credentials.
Reasons for Choosing Atera
I chose Atera for the ease of setup. It was a cloud product and required very little setup. I needed a ticketing and Asset management tool quick.
December 2020
David from PCHelpForce
Company Size: 2-10 employees
Industry: Information Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Best RMM for the Price - No options left out
Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on the problem areas.
Pros
Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.
Cons
Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.
Reasons for Choosing Atera
Pricing! I much rather pay a per technician lisc and add as many computers as I want in the software. Ninja wanted $3/computer. That is insane. I have over 500 pcs that I manage and that would be way too much.
November 2020
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Chose this solution over alot of others
Very good company to deal with! Fast response times as well as great customer support!
Pros
The fact that help desk tickets and monitoring were all in the same package as well as AV
Cons
It does not have Anti Virus reports built in directly with the portal.
Reasons for Choosing Atera
We felt that it had all the benefits that we needed as a company!
Reasons for Switching to Atera
Cost and issues all the time with TeamViewer and Splashtop integration.
January 2021
Andre from BizNet Computer Integration Inc.
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
Great value. The features and functions continue to grow and get better all the time.
Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.
Pros
Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.
Cons
Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.
Reasons for Choosing Atera
At first, the attraction was pricing. Since I only had to pay per tech (only 2 of us) the price per month was very reasonable. We are managing about 250 devices. After the 30 demo I was convinced that I did not have to make any sacrifice. This product has everything we need. I love getting the emails listing the new features and improvements. It keeps getting better!
Reasons for Switching to Atera
Had to host my own server and constantly update it. Even though I purchased the licensing and hosted it myself, I still had to pay a monthly fee or they wouldn't let me download updates to keep it safe. The product worked well, but it turned into a money grab. They got too greedy so I switched.
December 2020
Paolo from Computer Assistance
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Great value for money
Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.
Pros
Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.
Cons
At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.
Reasons for Choosing Atera
More user friendly
Reasons for Switching to Atera
Too expensive.
July 2020
Kevin from OnCall IT Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
The best software for an SMB MSP
Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.
Pros
I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing
Cons
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.
Reasons for Choosing Atera
Ease of use, pricing model.
Reasons for Switching to Atera
Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.
January 2020
Brian from Relion
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2020
Great option for small MSP looking for a simple, affordable solution
We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost. Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.
Pros
Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.
Cons
The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.
Reasons for Choosing Atera
Cost / simplicity
Reasons for Switching to Atera
Cost / complexity
December 2019
Rich from DiamondNet, Inc.
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2019
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Pros
Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Cons
Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
Reasons for Choosing Atera
Affordable and easy to use with just the right features I need for my business.
Reasons for Switching to Atera
ConnectWise has way too many bells and whistles for what I need and they are too expensive charging per end point. Too complicated to use.
September 2019
Joseph from JDS Networking LLC
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2019
Good foundation, but the ticketing and reporting needs to mature
Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.
Pros
The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.
Cons
Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.
Reasons for Choosing Atera
pricing for the features we needed.

Response from Atera
Replied September 2019
Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.
October 2020
Brandon from Clegg Technologies
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Great option for MSP's
I love the product. I am so happy I found it in my searching for an RMM. I was using a home grown solution that was clunky and I didn't really have time to build out. This has what I need, and the cost is far better then other solutions!
Pros
It is very easy to use, does what you need it to, and helps automate a lot of headache tedious things for most MSPs.
Cons
Its a growing product, so really the only thing I have a slight issue with is the email. If I could just have it hook into my email account instead of a forward to the created account it would be easier to deal with.
Reasons for Choosing Atera
Pricing, and its already built in affiliations with Webroot and Splashtop.
Reasons for Switching to Atera
This was easier to manage.

Response from Atera
Replied February 2021
We are so happy to hear that Atera saved you the time and money, Brandon! We will share your email feedback with the product team, and discuss how we can better integrate with email vendors. Here's to many more years of success!
August 2019
Aziz from American Foundation for the Blind
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2019
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Pros
The amount of features for the price is hard to compete with.
Cons
The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
Reasons for Choosing Atera
TeamViewer is a much more expensive alternative.
Reasons for Switching to Atera
Samanage and Logmein Central were a more expensive alternative. Logmein was also raising prices. Atera was able to replace both products.
April 2019
Steven from SFB Technology
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
Atera, the one stop, low cost, go to, for all your IT Managed Services needs
When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time! Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!
Pros
Low cost of entry and low monthly cost No cost for per agent VERY easy setup VERY easy to use
Cons
Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Response from Atera
Replied April 2019
Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!
February 2018
Kaine from Cloud Solutionz
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2018
My experience with Atera has been pretty positive. Atera has become essential in our workplace.
Pros
What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.
Cons
The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.
December 2020
Avi from Sytex Ltd.
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Ater is great
Atera have improve they product a lot, and continue doing that on daily basis.
Pros
Stability, Atera just work great without any issues
Cons
Not sure if missing, but I would like more option for a payments and management for my employee like access to KB and creation
Reasons for Choosing Atera
Because of price
Reasons for Switching to Atera
Easy management of the clients
November 2020
Anonymous
Company Size: 1 employee
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Great Platform for MSPs
Pros
Atera has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch!
Cons
There are some automation options for ticketing and RMM that aren't available yet.
Reasons for Switching to Atera
Cost and features
July 2020
KIRAN from QnA Tech
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Best automation and RDP to connect
Happy to work remotely to jump on any OS machine.
Pros
Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.
Cons
1. More integration and need more Knowledge base documents
Reasons for Choosing Atera
Price
Reasons for Switching to Atera
Easy remote log in
October 2019
Jason from Arcstream Network Services
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Excellent value all around
This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.
Pros
I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.
Cons
I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.
Reasons for Choosing Atera
overpriced for small business affordability
Reasons for Switching to Atera
Connectwise packages are more expensive and offer more then I would use as a small Service Provider.
December 2019
Saad from North horizon Consulting
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Pros
Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Cons
Nothing to Dislike but Lack of Linux agent is killing us.
Reasons for Choosing Atera
Very easy to use, implement and cost-effective for a small MSP
Reasons for Switching to Atera
Price and ease of Use
July 2019
John from Information Technology and Services
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
Great product for the price
I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.
Pros
I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.
Cons
I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.
Reasons for Choosing Atera
Price and simplicity
November 2018
Anonymous
Company Size: 1 employee
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2018
Atera Review aftera few months of Use
Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.
Pros
The obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.
Cons
Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries. Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed. File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.
November 2020
Howard from 256 Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2020
Great product with improvements rolled out monthly
Pros
Deployment through Group Policy is VERY easy as the installer is a very small MSI.
Cons
Management for non-windows based machines is till not great. Mac OS deployment is very clunky and manual. Linux agent does not yet exist, but is apparently coming. Manually adding SNMP objects is still very clunky. The device layout screen is not customizable and looks like a wall of text. Atera has said these changes are coming, and their follow through this year on promised features vs deployed features is pretty good. So I'm optimistic this will be in place soon.
Reasons for Choosing Atera
The per-user price point was good, and makes this a much better value than a Pulseway that charges per device. The free month gives you a good opportunity to evaluate it and shows that this product is a good value.
July 2020
Fonderie from Fonderie Sime
Company Size: 51-200 employees
Industry: Machinery
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Functionality
4.0
July 2020
Strumento ottimo per la consulenza da remoto
E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19. Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà . Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.
Pros
La connettività a più ambienti. L'utilizzo fuori dalla rete aziendale e senza VPN. Creazione ottima per script automatici. Check ottimale per gli strumenti hardware per la nostra azienda.
Cons
Sarebbe stato ancora più utile se Atera permettesse di aggiungere dispositivi Android o Apple.
Reasons for Choosing Atera
Grazie ai numeri feedback ricevuti dai colleghi che lavorano nel nostro campo.
Reasons for Switching to Atera
Non sempre affidabile. Non utilizzabile fuori dalla rete aziendale. Non permette il monitoraggio della macchina (hardware e processi di sistema)
November 2020

Tom from Kobelt Development Inc (KDI)
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Easy to Use
We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.
Pros
We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.
Cons
Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.
Reasons for Switching to Atera
Primarily Cost and it was cumbersome.
December 2019
Aaron from Protek Services LLC
Company Size: 1 employee
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2019
Great Product!
Pros
I like the price and the features that come with it. Especially the integration with Webroot!
Cons
It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase.
Reasons for Switching to Atera
Price initially, but I found an amazing product!
December 2019
Bob from Total BusinessWare
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
They hit the sweet spot...
Excellent experience. Wish I found them years earlier.
Pros
They started with a clean slate, fresh thinking and single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic!
Cons
If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch from mobile to desktop version of the site. They are also releasing a native mobile app soon, perhaps it will include ability to run scripts on mobile in a more streamlined manner.
Reasons for Switching to Atera
The other system we used lost their sense of direction. they grew too big and their marketing department became more important to them then their support department. And don't get me started on the verbing...
December 2019
Jorge from Orion systems
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Atera Anywhere
Pros
I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities for someone that has so many computers to manage.
Cons
I feel like Agent can sometimes show a computer offline when its not. Sometimes the Agent can even show offline and immediately come online. Also a more portable version of the agent would be nice. Once upon a time i could carry my agent installer in a USB and from there i could install the end for any computer and choose what company folder it belong to.
July 2020
Piero from Computer & Network Security
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
July 2020
A different view on licensing for MSPs
Good
Pros
The licensing model and the possibility to submit needed features to the developers team.
Cons
lacks of some feature if compared to market leaders, but new features are implemented almost on a monthly basis
Reasons for Choosing Atera
Licensing model
December 2020
Edwin from EDG Security Systems
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Great Product
Excellent
Pros
Easy of use and implementing. multi-platform support
Cons
When I first started to use the product they did not have an SNMP repository. They now have one, so everything is good.
Reasons for Choosing Atera
Price and included features
July 2020
Ryan from RL Computer Services
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Go Atera!
Organizing and managing different clients and computers has been great.
Pros
It was a breeze to setup. Tons of functionality to automate scripts, RDP to client computers, easy to organize client computers. The layout is super easy to learn. Basically what I love most about Atera is the easy-of-use of it all. It's very detailed, but simple at the same time.
Cons
I have used Atera for approximately 6 months and have found no cons with it so far.
Reasons for Switching to Atera
Looking for an easier, cleaner interface w/ all the functionality I needed.
July 2018

Troy from Exact IT Consulting
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018
Lightweight - Easy to Navigate - Decent integration
Easy management of hundreds of endpoints/customers.
Pros
Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Cons
Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
July 2019
Josh from Two Point Zero Ltd
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
Amazing features and disruptive pricing
Pros
The pricing was the biggest draw card for us. Making it an IT Tool not an added service we onsell to our clients. The API is helpful
Cons
There is no true app, we have written our own to make it easier for our techs to get data into the system
Reasons for Choosing Atera
Great balance of features and price point
Reasons for Switching to Atera
Way to expensive for the lack of features.
December 2020
Kyle from Komplete Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Great for Start ups!
Altera has increased time and productivity with their remote tool suite helping access dozens of remote machines on foreign networks.
Pros
The IT and patch management paired with the remote capabilities makes this an essential tool for any small or startup MSP or consultants.
Cons
The ticketing and knowledge base are my least favorite modules of this software, however, both are serviceable options just not as polished as the remote and management tools.
Reasons for Choosing Atera
Features and pricing
Reasons for Switching to Atera
Features and pricing
April 2018

Neil from The Plymouth IT Manager
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
A great PSA tool at a compelling price
Pros
Atera gives me the tools I need to provide remote monitoring and management of my client's IT. It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive. Initial setup was very easy and I can deploy the agent via an installer or Active Directory. There is an Agent for MacOS which actually works. There's a nice little client database for me to track client configurations and notes. There is a helpdesk system that I do not use at present as I have another combined helpdesk/ordering/billing system that I have used for some time. Atera charge by the agent, not the node, meaning it is incredible value for money and it enables me to be ultra-competitive on pricing too where the situation calls for it.
Cons
I really like the system and it's really hard to knock it. For a PSA tool it's just what I need and it suits me very well.
March 2019
Philip from The Pennsylvania SPCA
Company Size: 201-500 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Atera = More Sleep
My experience has been pretty good so far with Atera. It has definitely improved in the last few months as some major patches were released.
Pros
I love that I can have unlimited endpoints. Ease of use from phone, tablet, and computer. Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests.
Cons
Splashtop is not always the most responsive. Lacking some automation that is provided by other companies such as Labtech and Kaseya. Does not integrate with trend micro.

Response from Atera
Replied April 2019
Thanks so much for your feedback, Philip! We are happy to hear about your positive experience working with us, and are using your feedback to make our system even better. As always please feel free to reach out to us at any time.
December 2020
John from My IT Guy, LLC
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Atera replaced 2 other products for savings for this small MSP
I am a small shop with dozens of clients in a tri-state area. It is so convenient to monitor, control and upgrade all of my clients from one location.
Pros
The agent is easy to deploy and customize. After that it's all in the browser. The IOS app works well in a pinch as a 5" screen is not my preference, but it beats pulling out the laptop for a quick fix.
Cons
I have not found any drawbacks for my intended use.
Reasons for Choosing Atera
Combined features and price
July 2020
Sheri from Aveir
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
3.0
July 2020
Atera RMM is quick, easy, inexpensive and adding new features constantly
As an RMM it's awesome, we are learning more and have utilized the remote agents for clients, that struggle with VPN's and use it for training between clients. We are switching to Webroot to have one less dashboard to log into, it would be nice if some of our other vendors were incorporated as well.
Pros
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Cons
I'd like it to have more PSA features, it has contracts and ticketing but we can't add inventory items, if we do they don't match up with actual items in our accounting system, Quickbooks, so we aren't using the time or invoicing features from Atera.
Reasons for Choosing Atera
Better price to features, so overall value and fit for our operation.
Reasons for Switching to Atera
Connectwise is a great solution for larger groups wanting lots of control. I didn't like that it often took longer to enter tickets, time, create invoices, and get them sent out than it did to fix the problem. It has more key clicks and steps than we need, a Connectwise lite would be nice. Also, Atera doesn't charge by the installed agent but by the technician, which allows us to add agents to machines not under contract to troubleshoot and keep an eye on.
November 2020
Rob from VITEC Solutions, LLC
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2020
Cost effective and rapid development of features
Pros
Great company to work with. They actually care about their customers and their success. The flat per technician pricing is fantastic.
Cons
Product is still growing. However, they are furiously adding features and making it stronger every day.
Reasons for Switching to Atera
Too expensive and complicated licensing, making it very difficult to predict costing when taking on a new customer.
October 2018
Everton from Airways
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
October 2018
Atera Review
I have not had to use their customer support as yet. I found the overall software quite user friendly and easy to use and i was able to get it setup, customized and deployed just by using their knowledge base articles. I also liked that i did not get a sales call the day after i signed up for the 30 day trial. I was able to take my time and play around with the solution and then they contacted me and offered me a walk through using my own setup so that the questions and answered were targeted to me rather than the general features and functionality pitch which i already read through on their website.
Pros
What i liked most about atera was that they included remote control software, a helpdesk ticketing system, patch management and Customer Management , plus more as part of their package with a single low cost fee licensed per technician rather than per device. This pricing model really made me take a good look at them and while there is still room for improvement the solution provided right now works very well for me and allows me to move away from the break/fix model and become more proactive with issues.
Cons
Coming from allows Corporate background i found their software inventory to not be up to what i was expecting. I am told this is being worked on and once delivered i may have to nit pick to find some cons
December 2020
CHARLES from Keating Consulting Service
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Atera is a great product
Overall we have been very pleased with the product
Pros
I like the remote management ,bundling with Splashtop, integration with Anti-Virus and other packages. There is far more features than we use.
Cons
I would like some tweaks to the reporting but nothing is a show-stopper
Reasons for Choosing Atera
It was one of the products reviewed by SMB Nation and having looked at it found a great product/platform. I talked with other MSPs and looked at other platforms also but Atera was a better choice and great value.
March 2018

Shaun from BG Technology
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Easy to setup and always evolving in the right ways
Scaled up very fast with minimum overheads.
Pros
Easy to use, SAAS based, unlimited endpoints, great price, solid product with great support. I have used labtech, kaseya with connectwise and Naverisk and no place I have worked at has ever utilised each of the products to their capacity, especially compared to the price. No sense in having un-used features. We have built our Atera instance "our way" to suit our method of doing business and it's amazing. It covers everything we require and is still evolving, but that's part of the fun.
Cons
OSX support is additional. "Select All" to apply script would be useful. Billing / time recording could be more polished.
July 2020
Brandon from Onshore Outsourcing
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Life Saver
Its easily saved our IT department resources and money over the time
Pros
Splashtop integration feature for troubleshooting this has been a life saver during the Covid Pandemic
Cons
I wish Infrastructure monitoring had the ability to be more detailed
Reasons for Choosing Atera
The upfront pricing and per Tech pricing really set Atera apart at the time
January 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2019
Atera has a lot to offer.
Pros
Atera is the simplest backup, antivirus, Help Desk, and password organizer that I've ever used. It's so easy to use. Its very easy to put a system in Atera, add Webroot, and then back it up. The customers feature makes obtaining contacts, passwords, devices, and tickets as easy as possible.
Cons
Sometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem. We also had to move all our passwords manually, which took some time.
January 2020

Lanny from Fuse
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
January 2020
Great MSP Program
Great solution for overall RMM
Pros
Everything is easily accessible. A few clicks and you're where you need to be. Auditing reports are a life saver!
Cons
Haven't found one issue. This solution work's great for any MSP looking to keep close tabs and easily manage their client.
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