Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team.

An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons.

Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile.

Volunteer Matters suggests using Zapier, which charges and additional fee for Salesforce.

I love having the ability to add graphics to different projects and signing up for a shift is straightforward.

The Advanced Contact search I think is sometimes difficult to use.

This goes beyond shifts and positions and will allow us to reach more people with our mission message.

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple.

Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Volunteer Matters is a great software for volunteers.

Our organization is very happy and satisfied with our switch to VolunteerMatters.

Allows users to use a tutorial concept that is very beneficial for all users. In addition, it is very practical for all vendors.

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters.

The level of customer service at Volunteer Matters is a huge game changer for me.

They have been so patient and are so kind to repeat things they have already told us. Support requests response is so fast.

They're helpful, friendly, and very easy to work with. The platform is everything we need and more to manage our Volunteer base.

Focus on ease of use and easy navigation of the site.

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

The customer service and ease of use for volunteers are top notch.

This product was so easy to use so easy to train others to use. I would definitely recommend to anyone that deals with volunteers.

Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.

There is no option to bulk delete shifts if there has been a schedule change in our programming.

The seamless integration into our website, branding, and user-friendly experience is by far the best feature of VolunteerMatters.

It was a little hard to transition information over from our old system, but even that was at no fault of the program.

This software is very intuitive, easy to train to, and looks nice. The customer service is some of the best I've ever experienced.

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.

I hate calling support because it's so frustrating. Unless you have someone in your office who understands databases, then don't waste your time and money.

The customer service and ability to customize reports for the church works great though.

The real best database size is nice. Also the pricing for specific tears was something we found beneficial as we were not a mega church.

Overall, we have been pleased with member tracking, volunteer assignments, and groups created. Customer Service is most often quick to respond.

It's a big commitment up front financially and for all staff to learn the system. Long-term, though, it's a great investment if you need a broad system to manage many congregants.

As this software helps to manage and communicate with church members, it would be very nice to have the texting feature as a part of the basic F1 package.

When working with larger quantities of groups or peoples, you were able to apply a mass action which saved a lot of time.

There's not enough space for me to list my complaints about F1. It is by far the hardest program I've ever had to work with, and after three plus years, I still don't know how to get a decent report.

Data is easy to enter and profile information is easy to view at a glance. There is a bit of a learning curve with reporting, but that is to be expected with any software that is new to you.

It was easy to use, straightforward and an excellent data base for keeping records of all attendees.

We don't have to worry about mainting the software on our server. We can access it from anywhere we have internet.

I experienced a problem with F1 on April 4, 2014. I was able to sign in to F1 but unable to move around.

The interface is simple but it looks ok and the information displayed after you log in is helpful since it provides a snapshot of what's going on in your congregation.

Even though there are a vast number of Core reports that can be customizable, it is oftentimes difficult to get the exact information that is needed on a report.

From sales to customer service, the experience with F1 and ministry brands is bad. You are constantly having to pursue them and their staff is rude.

The downside for us was the lack of flexibility that some of the features had, and the lack of new features being released in a timely manner.

I find it clunky and poor at best. It does accomplish the basics.

It is fairly customizable in regards to fields available. And, has a great report library.

I'm not sure that I have anything relevant to say about a dislike.

Since almost any electronic service for churches is a competing product, that means F1 doesn't really integrate well with anyone.

Overall - this has been a great church management software.

We even purchased wrong equipment because we were misinformed about what we needed.

My only negative is that there are so many reports, well over 1,000, that I have trouble sometimes finding just the report that will give me the information the I need.

Customer service is great - you can speak to a real human being and problems are solved quickly.

We absolutely hated working with the support team and the software itself.

Functionality is really good. Access to the data via API is great and getting better with every new API realm.

We aren't solving any problems with F1. In fact, it's creating problems for those of us who have to work with the program.

Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early.

The integration is horrible, getting to anything takes 1000 steps and then you most likely will have to do it again. Nothing is easy or intuitive at all.

Fellowship One is extremely difficult to manage. It is a  nightmare to set up due to all of the steps.

US Dollar

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload. 

A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level.  Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have. 

Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms. 

LongDescription

Surveys & Feedback

User Management

Personalization

Recognition Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Task Scheduling

Attendance Management

Attendance Tracking

Communication Management

Registration Management

Calendar Management

Customizable Fields

Assignment Management

Scheduling

Self Service Portal

Contact Management

Mobile Access

Real Time Data

Recruitment Management

Membership Management

Event Scheduling

Social Media Integration

Email Reminders

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Automated Scheduling

Event Management

Volunteer Recruiting

Event Calendar

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Summary Reports

Third-Party Integrations

Live Chat

Search/Filter

Time Tracking

For Nonprofits

Member Directory

Web browser (OS agnostic)

VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program.  We determine the size based on the number of sites, admin users, and volunteers.

There are three feature tiers each with increasing sophistication.

Growing - Starts at $1,890/yr
Best For - Volunteer programs with dozens of volunteers looking to grow 

Professional - Starts at $3,590/yr
Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff 

Enterprise - Custom Quote
Best For - Large organizations with distributed management & advanced integrations 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

VolunteerMatters

In Person

Live Online

Webinars

Documentation

Videos

Church management software by FellowshipOne is designed to assist churches and other related organizations with structuring and managing all aspects of daily operations. Smart and integrated cloud-based software will help organizations get organized and simplify administrative tasks, events, outreach, communications, manage donations, track finances, and membership growth. Benefits include:

GREATER MANAGEMENT
-Automate tasks and improve member data.
-Cloud-based software for access from anywhere.
-Gain deep insights with valuable reporting tools.
-Coordinate complex events with ease.
-Schedule use of resources and facilities.
-Manage multiple campuses from one system.
-MinistryOne, a full-featured mobile app is included at no extra cost.

GREATER COMMUNICATION
-Increase effectiveness of church communications.
-Create an environment of exceptional member care.
-Various contact methods include: text, email.
-Drive congregation engagement.

GREATER FLEXIBILITY
-All contributions, gifts, and donations in one system.
-Provide flexible options for generosity.
-Manage in real-time.
-Reduce administrative burden.
-Donations go straight to the church.
-Accept ACH, Debit, or Credit Cards.
-Reporting features built for the church.

GREATER FINANCIAL SECURITY
-Designed specifically for church accounting needs.
-Align ministry goals with data and financial insight.
-Steward resources to maximize ministry growth.
-Effortlessly generate valuable reports.
-Secure your sensitive accounting data.

GREATER VISIBILITY
-Mobile phone and tablet compatible designs.
-Quick and simple to manage and update.
-Build a virtual extension of your church's message.
-Grow your church's reach.
-Set a great first impression with members.

Let us help you get your ministry to the next level. Act now, contact us today!

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