VolunteerMatters
About VolunteerMatters
VolunteerMatters Pricing
VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program. We determine the size based on the number of sites, admin users, and volunteers. There are three feature tiers each with increasing sophistication. Growing - Starts at $1,890/yr Best For - Volunteer programs with dozens of volunteers looking to grow Professional - Starts at $3,590/yr Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff Enterprise - Custom Quote Best For - Large organizations with distributed management & advanced integrations
Starting price:
$1,890.00 per year
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Nonprofit Software
Most Helpful Reviews for VolunteerMatters
1 - 5 of 30 Reviews
Curtis
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great Volunteer Management Tool
The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at
PROSScheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole
CONSThere are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform
Reason for choosing VolunteerMatters
VolunteerMatters gave use the best-fitting solution and customizations that would fit the needs we were looking for. It also had the capacity to handle multiple locations with many volunteers with a structure that was easy to set up, easy to manage and allowed flexibility for the volunteer to match their skills with a volunteer role
Vendor Response
Thank you Curtis! We love our YMCA customers. We are so grateful to be working with such a great organization. Thank you for such an awesome endorsement for larger volunteer organizations that have distributed requirements across an enterprise of locations and departments. We like the hard stuff. We are weird like that :P
Replied November 2022
Samantha
Military, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
We love VolunteerMatters!
Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base.
PROSVolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! [sensitive content hidden] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!!
CONSThe Advanced Contact search I think is sometimes difficult to use.
Reason for choosing VolunteerMatters
The Team! Everyone is amazing, and we felt they had the best customer service! Also, the platform is perfect for what we need!
Nikki
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Happy to be with VolunteerMatters
Ease of use for volunteers and admins, updates to the software are seamless, customer support is the best I've ever experienced, development is open to new/improved features
CONSFinding subject matter in online support doc's can be cumbersome.
Reason for choosing VolunteerMatters
The options and opportunities for collaboration with their developers was greater.
Reasons for switching to VolunteerMatters
Grew in volunteer numbers to the point we needed a more sophisticated solution.
Sunshine
Government Administration, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Easy, Breezy, VolunteerMatters
Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution.
PROSThe team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly.
CONSWhile the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!).
Reason for choosing VolunteerMatters
We reviewed about five volunteer management systems and chose this option for the accessible real-person support, value of the product use aligning with price, and customization options of fields and projects.
Reasons for switching to VolunteerMatters
Our previous system was not user friendly and was not providing as smooth of an experience as would be expected for the price we paid.
Megan
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
All in One System
We moved our volunteer system from paper to online with VolunteerMatters.
PROSThis software is user-friendly and is ever-changing with feedback from the consumer.
CONSThere has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.
Reason for choosing VolunteerMatters
It had the right functionalities with the right price for our organization.
Vendor Response
You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)
Replied October 2020
