VolunteerMatters

RATING:

4.8

(30)

About VolunteerMatters

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload. A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level. Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have. Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs. VolunteerMatters provides an API and Za...

VolunteerMatters Pricing

VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program. We determine the size based on the number of sites, admin users, and volunteers. There are three feature tiers each with increasing sophistication. Growing - Starts at $1,890/yr Best For - Volunteer programs with dozens of volunteers looking to grow Professional - Starts at $3,590/yr Best For - Volunteer programs with 100’s or 1,000's of volunteers run by a professional staff Enterprise - Custom Quote Best For - Large organizations with distributed management & advanced integrations

Starting price: 

$1,890.00 per year

Free trial: 

Not Available

Free version: 

Not Available

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VolunteerMatters Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for VolunteerMatters

1 - 5 of 30 Reviews

Curtis

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Great Volunteer Management Tool

The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at

PROS

Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole

CONS

There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform

Reason for choosing VolunteerMatters

VolunteerMatters gave use the best-fitting solution and customizations that would fit the needs we were looking for. It also had the capacity to handle multiple locations with many volunteers with a structure that was easy to set up, easy to manage and allowed flexibility for the volunteer to match their skills with a volunteer role

Vendor Response

Thank you Curtis! We love our YMCA customers. We are so grateful to be working with such a great organization. Thank you for such an awesome endorsement for larger volunteer organizations that have distributed requirements across an enterprise of locations and departments. We like the hard stuff. We are weird like that :P

Replied November 2022

Samantha

Military, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

We love VolunteerMatters!

Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base.

PROS

VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! [sensitive content hidden] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!!

CONS

The Advanced Contact search I think is sometimes difficult to use.

Reason for choosing VolunteerMatters

The Team! Everyone is amazing, and we felt they had the best customer service! Also, the platform is perfect for what we need!

Nikki

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Happy to be with VolunteerMatters

PROS

Ease of use for volunteers and admins, updates to the software are seamless, customer support is the best I've ever experienced, development is open to new/improved features

CONS

Finding subject matter in online support doc's can be cumbersome.

Reason for choosing VolunteerMatters

The options and opportunities for collaboration with their developers was greater.

Reasons for switching to VolunteerMatters

Grew in volunteer numbers to the point we needed a more sophisticated solution.

Sunshine

Government Administration, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Easy, Breezy, VolunteerMatters

Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution.

PROS

The team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly.

CONS

While the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!).

Reason for choosing VolunteerMatters

We reviewed about five volunteer management systems and chose this option for the accessible real-person support, value of the product use aligning with price, and customization options of fields and projects.

Reasons for switching to VolunteerMatters

Our previous system was not user friendly and was not providing as smooth of an experience as would be expected for the price we paid.

Megan

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

All in One System

We moved our volunteer system from paper to online with VolunteerMatters.

PROS

This software is user-friendly and is ever-changing with feedback from the consumer.

CONS

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Reason for choosing VolunteerMatters

It had the right functionalities with the right price for our organization.

Vendor Response

You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)

Replied October 2020