# VolunteerMatters Software Reviews, Demo & Pricing - 2026 > Review of VolunteerMatters Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile --- [Home](https://www.softwareadvice.com/) / [Volunteer Management Software](https://www.softwareadvice.com/nonprofit/volunteer-management-software-comparison/) / VolunteerMatters Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/reviews/) # VolunteerMatters 2026: Benefits, Features & Pricing Wondering if VolunteerMatters is right for your organization? Our Volunteer Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview VolunteerMatters 4.9 [(39)](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/reviews/) Pricing Starting at $2,190.00 per year ### About VolunteerMatters VolunteerMatters streamlines the entire volunteer lifecycle from ​recruitment and onboarding to scheduling, compliance, and engagement. Designed for ​organizations with complex programs and compliance requirements, it replaces scattered tools and manual processes with a centralized, configurable system.​ VolunteerMatters goes beyond basic scheduling to help organizations recruit, vet, and engage a high-quality, compliant volunteer workforce. With guided onboarding, powerful configurations, and engagement tools that foster long-term loyalty, VolunteerMatters reduces administrative burden, ensures compliance, and strengthens the connection between volunteers and your mission so you can achieve greater impact with confidence. ​ Wondering if VolunteerMatters is right for your organization? Our Volunteer Management Software selection experts can help you in 15 minutes or less. ## VolunteerMatters User Interface ## Popular VolunteerMatters Alternatives Main Product VolunteerMatters 4.9 [(39)](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.69Value for money - 4.97Customer support - 4.51Functionality Pricing Starting at $2190.00 per year Get Price Alternative Product [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) 4.3 [(619)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 4.28Value for money - 4.30Customer support - 4.16Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [SignUpGenius](https://www.softwareadvice.com/nonprofit/signupgenius-profile/) 4.6 [(1987)](https://www.softwareadvice.com/nonprofit/signupgenius-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.72Value for money - 4.58Customer support - 4.47Functionality Pricing Starting at $11.99 per month Get Price Alternative Product [VolunteerLocal](https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/) 4.8 [(204)](https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.75Value for money - 4.96Customer support - 4.60Functionality Pricing Starting at $600.00 per year Get Price Alternative Product [Vome Volunteer](https://www.softwareadvice.com/nonprofit/vome-volunteer-profile/) 4.6 [(35)](https://www.softwareadvice.com/nonprofit/vome-volunteer-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.83Value for money - 4.86Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [ivolunteer.com](https://www.softwareadvice.com/product/458126-iVolunteerOnline/) 4.7 [(40)](https://www.softwareadvice.com/product/458126-iVolunteerOnline/#reviews) Ratings Breakdown - 4.38Ease of use - 4.79Value for money - 4.77Customer support - 4.45Functionality Pricing Starting at $17.00 per month Get Price ## VolunteerMatters Pricing and Plans Starting price: $2,190.00 per year Free Trial Free Version Growing $2,190.00 per year No plan information available Professional $3,790.00 per year No plan information available Enterprise $8,590.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## VolunteerMatters Features - Popular features found in Volunteer Management Attendance Tracking Event Management Member Directory Membership Management Mobile Access Recognition Management Registration Management Self Service Portal Time Tracking Volunteer Recruiting - More features of VolunteerMatters Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Assignment Management Calendar Management Communication Management Contact Management CRM Customizable Branding Customizable Fields Customizable Forms Customizable Reports Document Storage Event Scheduling For Nonprofits Personalization Reminders Reporting & Statistics Scheduling Search/Filter SMS Messaging Summary Reports Surveys & Feedback Third-Party Integrations ## VolunteerMatters Integrations Zapier Integration rated undefined from -1 review ## VolunteerMatters User Reviews Overall Rating 4.9 Ratings Breakdown 5 87% 4 13% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 5.0 Functionality 4.5 Nina L. Verified reviewer Museums and Institutions 2-10 employees Used daily for less than 12 months Reviewed April 2024 Thank you volunteer matters! 5 The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our \[sensitive content hidden\] had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do. We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows Cons: I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like. Reasons for choosing VolunteerMatters Our \[sensitive content hidden\] had previous experience with it, we liked the usability of it, and the features better than any other product we compared it to based on our needs. Vendor Response Thank you for being a great customer and thank you for this wonderful review :) Replied May 2024 Read More PN Patricia N. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Reviewed August 2025 So glad we chose Volunteer Matters! 5 We have been managing volunteers for a long time using Salesforce, but were looking to upgrade our volunteer experience and simplify things for our less-tech savvy administrators. We looked at MANY options, but kept coming back to Volunteer Matters for the overall capabilities, value and ability to integrate with Salesforce through Zapier. Since choosing them, we have been incredibly impressed with their documentation and support - they are responsive, helpful and so pleasant to work with. Our volunteers and staff are still learning their way around but they are loving it! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The software is very user friendly and budget friendly. It has been super easy to implement into our existing program - both from an administrator and volunteer standpoint! We have over 300 volunteers a week and we have just finished rolling out the software with very few issues. Cons: There is some lack of flexibility in the platform, but that is what makes it so easy to use - so far the few things that we have bumped into have been minor and easily worked around. Reasons for choosing VolunteerMatters We chose Volunteer Matters because of the functionality, value and ease of use. Read More BD Barona D. Verified reviewer Food & Beverages 11-50 employees Used daily for less than 2 years Reviewed November 2022 Volunteer Matters Is Crucial To Our Organization 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Since we started using Volunteer Matters, our volunteer program has grown to become a more significant and substantial component of our organization. The ease of use of Volunteer Matters makes our volunteer opportunities approachable and appealing. I use Volunteer Matters every day and am easily able to gather information about the status of our current volunteer shifts as well as our volunteer community. Our organization also regularly uses the communication tools which have proved to be very effective in recruiting volunteers and staffing shifts at the last minute. Lastly, the portal insigns and feedback features have provided much needed information to our organization that allows us to develop our volunteer program based off of input from volunteers. Cons: What I would like to see most from Volunteer Matters is further developed communication tools. I would like the ability to communicate directly with volunteers for a specifc shift regarding shift changes or cancellations. I also would like the ability to see previous communications with volunteers, including the text of the email. Lastly, it would be helpful to be able to adjust the date range for the data displayed in the Portal Insights. This would be helpful when our grant reporting requires information for specific date ranges. Vendor Response Thank you for the very kind review and suggestions :) With regard to emailing volunteers assigned to a specific shift, you can absolutely do this today! You can easily send communications to all assignees to that shift or individual assignees. I will have support reach out directly with more information. Replied December 2022 Read More EY Ernie Y. Verified reviewer Individual & Family Services 201-500 employees Used daily for more than 2 years Reviewed November 2024 Great customer service, constantly adding new features and overall meets the needs of a larger nonprofit. 5 I'd definitely recommend it - their tech support is super responsive and the pricing is reasonable. I researched many platforms and Volunteer Matters seemed best and meets our needs, which are diverse and fairly large. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that the platform is user-friendly and has helped to cut down the amount of staff time to manage volunteer processes, particularly tracking hours and verifying enrollment documentation. We have over 30 different volunteer positions across our agency and VolunteerMatters has really streamlined the experience of not just our staff but our volunteers, allowing us more time to focus on quality programming and services. Prior to switching to VolunteerMatters we used a wide array of platforms across the agency – including Salesforce, Excel sheets, Google products and Volunteer Hub. Our processes were decentralized, inconsistent and time-consuming. Ultimately VolunteerMatters was the best fit for the volume and types of volunteer opportunities we host, but more importantly I can see that VolunteerMatters is committed to the continued development of their platform, constantly adding new features and seeking input from customers to improve the experience of staff and volunteers. I also just learned that there's an integration with Double the Donation, which will enable volunteers to seek funding on our behalf in exchange for their volunteer hours. Very excited about that new feature. Cons: Many of our volunteer programs require an interview before starting and this platform is generally better suited for our one-time events and opportunities that don't require this level of screening. The visual interface is ok, but could be a little nicer as sometimes people overlook the crucial "volunteer" button which triggers the registration process. Reasons for choosing VolunteerMatters Best fit with the complexity of our volunteer needs and volume of volunteer programming. Reasons for switching to VolunteerMatters Volunteer Hub seemed to stop investing in the platform. Vendor Response Thank you for this awesome review! We appreciate you! I'm curious about your comment about volunteer opportunities that require an interview as a starting point. I'd love to learn more about how we can better help for those types of opportunities. I'll have a member of our team reach out. Replied February 2025 Read More SB Samantha B. Verified reviewer Military 51-200 employees Used daily for more than 2 years Reviewed September 2023 We love VolunteerMatters! 5 Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! \[sensitive content hidden\] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!! Cons: The Advanced Contact search I think is sometimes difficult to use. Reasons for choosing VolunteerMatters The Team! Everyone is amazing, and we felt they had the best customer service! Also, the platform is perfect for what we need! Read More SA Sunshine A. Verified reviewer Government Administration 11-50 employees Used daily for less than 6 months Reviewed September 2023 Easy, Breezy, VolunteerMatters 5 Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly. Cons: While the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!). Reasons for choosing VolunteerMatters We reviewed about five volunteer management systems and chose this option for the accessible real-person support, value of the product use aligning with price, and customization options of fields and projects. Reasons for switching to VolunteerMatters Our previous system was not user friendly and was not providing as smooth of an experience as would be expected for the price we paid. Read More CC Curtis C. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for more than 2 years Reviewed November 2022 Great Volunteer Management Tool 5 The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole Cons: There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform Reasons for choosing VolunteerMatters VolunteerMatters gave use the best-fitting solution and customizations that would fit the needs we were looking for. It also had the capacity to handle multiple locations with many volunteers with a structure that was easy to set up, easy to manage and allowed flexibility for the volunteer to match their skills with a volunteer role Vendor Response Thank you Curtis! We love our YMCA customers. We are so grateful to be working with such a great organization. Thank you for such an awesome endorsement for larger volunteer organizations that have distributed requirements across an enterprise of locations and departments. We like the hard stuff. We are weird like that :P Replied November 2022 Read More NC Nikki C. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Reviewed October 2023 Happy to be with VolunteerMatters 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ease of use for volunteers and admins, updates to the software are seamless, customer support is the best I've ever experienced, development is open to new/improved features Cons: Finding subject matter in online support doc's can be cumbersome. Reasons for choosing VolunteerMatters The options and opportunities for collaboration with their developers was greater. Reasons for switching to VolunteerMatters Grew in volunteer numbers to the point we needed a more sophisticated solution. Read More MK Megan K. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for more than 2 years Reviewed October 2020 All in One System 5 We moved our volunteer system from paper to online with VolunteerMatters. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This software is user-friendly and is ever-changing with feedback from the consumer. Cons: There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works. Reasons for choosing VolunteerMatters It had the right functionalities with the right price for our organization. Vendor Response You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :) Replied October 2020 Read More AC Anthony C. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for less than 2 years Reviewed January 2025 I Love VolunteerMatters 5 My experience with volunteer matters has been 10/10. I would highly recommend to anyone who manages volunteers. I can communicate with them easily and track all of their analytics. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Volunteer Matters has provided me with easy to use tools to be able to communicate with 300 of my volunteers. Cons: Hard to say. I would say I wish there was a way that you can upload a profile picture of the volunteer. Vendor Response Thank you for your kind words! I'll be sure to pass it along to our team :) And... You CAN upload profile pictures of your volunteers and they can too. Visit their contact record and there is a camera icon at the top-right of the screen. Click on that to add a photo. If the volunteer is on mobile, they can even use the same spot in My Profile to snap a selfie and upload it. Replied February 2025 Read More Showing 1 - 10 of 39 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/reviews/) ## VolunteerMatters Popular Comparisons [Neon CRM vs VolunteerMatters](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/vs/neoncrm/)[SignUpGenius vs VolunteerMatters](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/vs/signupgenius/)[VolunteerLocal vs VolunteerMatters](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/vs/volunteerlocal/)[Vome Volunteer vs VolunteerMatters](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/vs/vome-volunteer/)[ivolunteer.com vs VolunteerMatters](https://www.softwareadvice.com/compare/5036-closerware-volunteermatters/vs/458126-iVolunteerOnline/)[DonorPerfect vs VolunteerMatters](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/vs/donorperfect/)[SignUp.com vs VolunteerMatters](https://www.softwareadvice.com/nonprofit/closerware-volunteermatters-profile/vs/volunteerspot/) ## Other Top Recommended Volunteer Management Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (619) Recently recommended **121** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (88) Recently recommended **89** times [Get Connected](https://www.softwareadvice.com/nonprofit/community-connect-profile/) **4.4** (95) Recently recommended **46** times [Volunteero](https://www.softwareadvice.com/product/529146-Volunteero/) **5.0** (20) Recently recommended **29** times Stuck Between Options? Our experts can help you compare VolunteerMatters with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice