NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Mission control dashboard
 
  • NeonCRM - Mission control dashboard
    Mission control dashboard
  • NeonCRM - Accounts home/dashboard
    Accounts home/dashboard
  • NeonCRM - Send email campaigns
    Send email campaigns
  • NeonCRM - Make a donation
    Make a donation
  • NeonCRM - Event registration
    Event registration
  • NeonCRM - Fundraising
    Fundraising
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

356 Reviews of NeonCRM

 

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Software Advice Reviews (287)
More Reviews (69)

Showing 1-20 of 287

Glenn from Errol Conrad Thornton Foundation
Specialty: Philanthropic Foundations
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Excellent Customer Service and Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our consultant, gave us personal attention. This type of service is important to our organization. We want to talk to a human when we call for help, and that's what we got from NEON. He was on the ball and answered every question that I had honestly.

Pros

Excellent service staff
Nothing out there gets you more bang for your buck. Seriously, we looked at six CRM programs.
User friendly

Cons

None yet. Personally, I don't foresee any problems. We had a great one on one tutorial/demo with Neon AND we got to use a demo version of the CRM to see if it was really what we needed.

Review Source
 
 

Jeff from Piercing Word
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I have only been through the buying process thus far, and have yet to implement the CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One of the rep has been a total professional and a big help in our evaluation of Neon in our purchasing process. Again, we have yet to implement and have only now conducted a purchase agreement. I hope to have a more robust endorsement three months from now.

Pros

We liked that we are able to drill down in our customization through the custom object. We are hoping to track multiple levels of our client, donor and volunteer management.

Cons

I'm sure I will have some once implementation has begun. As of right now though, Neon has the benefit of the doubt!

Review Source
 
 

Amy from Streamlined Accounting Strategies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Software made by people who want your life to be easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't messed with the membership management side of the software yet, so I can't speak to that and definitely will be exploring that for future clients.

Pros

NeonCRM has great people working there. I have found them to be universally helpful and friendly. Neon integrates with QuickBooks Online - well - and is priced at a point most smaller organizations can probably afford. Plus, they recently launched NeonOne, which doesn't carry a monthly subscription cost. Instead you just pay per donation. The fee is a little steeper than things like PayPal, but to really small organizations, I feel like this is a much needed service (since it's not just a way to get paid, it's a way to organize everyone giving you money).

During my product walk through, the rep I spoke with had an answer for every question I had both about tracking donors and about the accounting integration side. He was obviously passionate about the product and super knowledgeable about both fundraising and accounting, so he understood what people needed out of a CRM. I was really impressed.

Cons

This software is seriously good. I wouldn't hesitate to recommend it to just about anybody who works in the nonprofit world, if you can handle the per month fee.

Review Source
 
 

Eric from Vision
Specialty: Environmental
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Member Management with ease!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Keep it up

Pros

We use this for our fly fishing club and it is a breeze! Many of our admin members are in their late 70s so simplicity is key. This hits the spot.

Cons

Been having some connectivity issues lately so not sure what's up. Other than that, not much here. Great product.

Review Source
 
 

Mary Beth from Asia Institute-Crane House
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Managing everything from client/donor contacts to events is so much easier than it was with our old CRM. The dashboard is user-friendly and the menu items are intuitive, but if we have questions, the online knowledge database has videos that walk us through everything.

Cons

No problems yet. Data import was fairly straightforward. We still haven't tried out all of the options available, but found using Neon for event registration to be easy.

Review Source
 
 

Jennifer from Texas Homeless Network
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

So many features in one system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One system to manage everything we offer
We can set up our membership levels exactly as we need them
Great report features
Page looks like our website
Tutorials are very thorough and easy to follow

Cons

None so far - I have barely started using the system but have not run into any issues. I will provide an update if I do.

Review Source
 
 

SarahAnn from Chest Wall Injury Society
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works smoothly for most features and manages data with relative ease. The process for sending emails to constituents works very well - and the reporting features are terrific.

Cons

Could have better management of volunteer records. I wanted to be able to create individual page for volunteer projects, but unfortunately they are all lumped together, which has presented challenges with gathering all necessary information.

Review Source
 
 

Ellen from Oklahoma Media Network
Specialty: Public Broadcast (TV & Radio)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great for Professional Associations and NonProfits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Give it a try! I think you'll like using Neon.

Pros

My media group uses Neon for registrations and payment functions, memberships, emails about events, and for some accounting/reporting purposes.

Cons

Neon is so robust, I am sure that I may be underutilizing it! But they have great training and support.

Review Source
 
 

Leo from HIKE for Mental Health
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

A lot of power in a package that small non-profits can afford and growth with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support staff are always very helpful.

Pros

The ability to upload our own templates and our own CSS to forms and surveys gives us a lot of control over look and feel.

Cons

The linkage between signing up for an event and registering as a social fundraiser for the event is still pretty clunky.

Review Source
 
 

Andrea from National Council of Catholic Women
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent customer care.

Pros

Most important to us is the ease of use and accuracy of the data it stores. We are very happy with both!!!!

Cons

We are very happy with all aspects including our new website. At this time we do not recognize any cons.

Review Source
 
 

Chelsea from Midtown Educational Foundation
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fantastic Cloud Based Donor Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fantastic sales and training reps, very robust product and the people who designed it and work with you know fundraising and the particular needs that come with the field

Pros

I love it's easy to use interface, how linked everything is, the ability to track prospective gifts and how it seamlessly interfaces with our website. Also, that online donations automatically get batched to the user's account.

Cons

there are a few quirks on limitations with reporting and social fundraising but they are totally things you can work with to get creative.

Review Source
 
 

Audrey from Bridges of Faith International Chidlren's Fund
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I favor this program over several others I have tried in the past.

Pros

I really love how user-friendly the program is. Most of it is very intuitive and when it isn't, it's easy to look up the answer on how to do things., I have not had to call them for support as I can find everything I need in the online support.

Cons

It takes a lot of time to set up, but once it is, it is quick and easy to use. Other than that, I have had no issues.

Review Source
 
 

Debbie from MCAA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great membership software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Having records of correspondence on member profiles makes it easy for any employee to see who has been contacted and why so no duplicate correspondence goes out.

Cons

Renewals are dated with current month even if they should be the previous month. This requires an employee having to change.

Review Source
 
 

Trent from Orrin Hatch Foundation
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Just on boarding now, but so far so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I thought the customer service was very good. They were prompt to address our concerns as they were raised.

Cons

There was some confusion during the contract signing phase, but that got hammered out and we're ready.

Review Source
 
 

Noah from The Lighthouse Project
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Amazing customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The people behind the product will help you in literally any way possible.
Their product output is high quality.

Cons

Honestly maybe price but I think it is worth it. You can't put a dollar amount on centralization of content.

Review Source

  Response: Sean, Z2 Systems, Inc.

Date: April 2018

April 2018

 

Hi Noah,

Wow! Speaking on behalf of Neon, let me say that we can't imagine a higher compliment. Thanks so much! We are so pleased to be able to help further your mission of mental health and suicide prevention.

When it comes to price, we understand that nonprofits of all sizes need to have control over their data to build meaningful relationships with their constituents. That's why we offer a fully customizable range of service packages that can be adapted to the resources of any organization. And if you ever have questions about your account and the features available to you, you can always drop us a line at clientsuccess@neoncrm.com.

-Your Neon Team

 
 

Joel from New Orleans Architecture Foundation
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great for New and Growing Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

INCREDIBLE customer service, unlike many other companies. Features are great for new and growing nonprofits, and the expansive platform allows you to grow into its features.

Cons

User interface is not the most intuitive, though this is common in many CRM platforms. More customization would be appreciated.

Review Source
 
 

Lisa from American Experience Foundation
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Great fit for our small nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to implement, import data, and learn functions of the system; customer service is very responsive and helpful

Review Source
 
 

Ben from International Neighbors
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

NEON has transformed our ability to centralize all of our clients information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Neon is great for small to mid sized non profits, but once companies get too large I can see it becoming slightly more challenging to maintain business processes with. This is my perspective, but being that we have not grown to that size yet, I don't know whether my thoughts are true or not.

Pros

Everything regarding our stakeholders in one place
ability to track our donations, and even receive donations through the platform

Review Source
 
 

Vanessa from Disciples Seminary Foundation
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy, economical, effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The cost for the product. And the add-on features/ability to connect with other platforms like MailChimp.

Cons

It's not as user-friendly as I would like, but I think after a full training, I will be able to say differently.

The data-transfer process is also a difficult one.

Review Source

  Response: Sean, Z2 Systems, Inc.

Date: April 2018

April 2018

 

Hi Vanessa,

Thank you for your thoughtful feedback! We aim to provide an affordable service that is highly customizable to the needs of every organization we work with.

With the number of features available in your package, Neon can indeed be a little overwhelming before you've gone through training. Fortunately, Disciples Seminary Foundation opted for full implementation and training services to help you get set up for success! We will also perform a custom import of your existing data, so you won't have to worry about formatting and transferring data yourself.

Once your system is up and running, our support team is available to help answer any questions you might have. Please don't hesitate to reach out!

-Your Neon Team

 
 

Madeline from Hedwig House,Inc.
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A good program for nonprofits.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Neon is very helpful at making sure all donor data is in one spot. It makes contact information easy to find.

Cons

I don’t think there are many cons. It can sometimes be difficult to keep Neon updated so that the info is accurate.

Review Source
 
 
 
Showing 1-20 of 69

Mary from Logistics

March 2018

March 2018

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for running reports and the ability to assign tasks once you get past the learning stage.

Cons

Learning a new software is always a challenge. If only it could be easier to get setup. It takes a little while to get going.

Review Source: Capterra
 

Anae from Publix
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Very helpful for organizing funds for a non profit. Takes a lot of stress off small non-profits

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Organization, and a better understanding for buisness

Pros

This software basically can be built into the non-profits website so its fairly easy to use. Its truly an amazing software because it can be stressful to run a non-profit

Cons

Challenging to understand at first, but how-to videos are helpful. Too new to know any limitations. Once you get the hang of it its very helpful

Review Source: Capterra
 

Amy from Women In Toys

December 2017

December 2017

Support is amazing but functionality isn't up to par.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Amazing customer service that is quick to respond. They have a web portal you can submit a problem through and they respond or fix it immediately.

Does a great job managing members.

Cons

Data collected from forms is near impossible to work with and you can't share it with your team. It is not collected in an easy to view format, rather a spreadsheet that includes ALL account data for the person responding the the survey. Each time you want to look at the results you have to download a new report and reformat.

There is no way to limit an event to paid members. You must offer a "default" ticket that anyone can purchase.

Website user have to login each time they go to an area of your website that is for members only. Neon sells a custom plugin called Single Sign-On to correct this problem for an additional money. Without it, users get stuck in a cycle of logging in and not redirected to the page they were trying to access. Every time you log in you is taken to a member dashboard instead.

Review Source: Capterra
 


October 2017

October 2017

Too Little for Too Much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc.

Cons

They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks, you have to manually edit all of those sales receipts to include the discount from PayPal. Also, any recurring monthly donors in PayPal will have to give their credit card information again in the new Neon process which could run the risk of losing donors. Overall it has not delivered up to our expectations and for a smaller organization, it would be very costly to have all the features. Customer service comes at a fee
and that is not even available until after you purchase the setup call and until you've been a customer for at least six months. Meanwhile, the online support largely results in waiting for hours and then them referring you to a guide you've likely already read. Massively frustrated with this system and it has taken us forever to get it up and running, which has proven to be a waste of time anyway because it can't do what we'd like it to, or at least not without an additional fee.

Review Source: GetApp
 

Jed from Ames Free Library

October 2017

October 2017

Great features that are affordable for a non-profit's budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We received a one month trial that allowed us to explore the CRM with access to most of the features. The product is intuitive and user friendly and includes lots of options for customization. The flexibility to be able to add services as we grow into them is greatly appreciated as well.

Cons

I don't like the self-import limitations that havebeen imposed that make it difficult to import things manually, and not have to pay for it to be done.

Review Source: Capterra
 

Sara from Angels in Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of functions, not easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: April 2017

April 2017

 

Thank you for your feedback, Sara, and we are sorry to hear about your customer service concerns. We pride ourselves on great service and take any bad rating or experience seriously. All service plans include unlimited and personalized online ticket support for up to two users, so we encourage you to contact our support team whenever you have system usage questions. Our online ticket support satisfaction rating is 93%.

Both the system and our online knowledge base are robust, but our support team is available to help point you in the right direction to specific guides or training videos that are most related to your questions and needs. We also offer additional help and Professional Services for current customers, such as implementation packages and personalized training/consultation. Our teams are here to help you get the most out of your system, and we plan to continue making improvements so Neon is easier to use and learn!
-Your Neon Team

 

India from Bermuda Sloop Foundation

February 2017

February 2017

Neon not so user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: February 2017

February 2017

 

Hi India,

Thank you for your feedback. We value suggestions on improving the interface and increasing user-friendliness.

Just last weekend we enhanced the default look and feel of Neon based on client feedback and user experience (UX) standards. We hope that it makes using Neon easier for you!

We also recently revamped our free instructional videos so they are easier to digest and comprehend. The ¿Account Management¿ video (link below) may be helpful for you and your staff since it covers types of accounts, adding new accounts, personalizing the account view, and more.

https://www.youtube.com/watchlist=PLS45j_Y18LRfnD1MRfikoIzG0uOXGmGmI&v=97G9VpDWBhc

Thank you again. We are listening, and we definitely plan to continue improvements to make Neon easier to use and learn!

-Your Neon Team

 

John from Veterans Yoga Project
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From a consultant and user of neon crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use.

In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Advice to Others

Don't put the burden of the implementation on the provider. Put a plan together for implementation and make sure before you buy that you go over that plan.

Review Source: Capterra
 

Marisa from sphds

January 2017

January 2017

Neon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Review Source: Capterra
 

Lynnee from Women's Fund El Dorado

December 2016

December 2016

Good value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a nonprofit that only collects a 1.5% admin fee, we are very frugal. Neon is a very good value for the money. We use it to track membership, event registrations, interface with MailChimp for newsletters, etc. Once you become familiar with the interface it is easy to use and has many powerful features.

Review Source: Capterra
 

Jau from 1989

November 2016

November 2016

Excellent for NGO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Review Source: Capterra
 

Barbara from Pediatric Oncology Support Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance.

Pros

It seems to have a lot of features

Cons

The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: September 2016

September 2016

 

Thank you for your review, Barbara. We understand the shortage of time in each day, especially working with so many small charities like yours.

We care very deeply about each and every one of our nonprofit partners and take any negative feedback very personally...and seriously.

We here at NeonCRM pride ourselves on providing a powerful, yet intuitive program for all of our nonprofit partners -- big and small (as illustrated w/ many 5-star review ratings for "ease of use" above and below this post).

We understand there may have been some incorrect user-permission settings selected that have been resolved with our Pro Services team yesterday and hope it may alleviate some of the difficulties your team has encountered.

As always, you can feel free to contact your account manager any time directly via phone or email to discuss our other support options or for further assistance. We truly hope that together we can help the Pediatric Oncology Support Team have a great event

 

John from Wyoming Equality

June 2016

June 2016

Great product at great price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Review Source: Capterra
 

Lauren from Midwest Environmental Advocates

April 2016

April 2016

Overall we really love this software and the broad range of services it provides.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization.

Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization

Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Review Source: Capterra
 

Julia from celebrate! RVA

April 2016

April 2016

easy to use, user friendly, responsive to suggestions and awesome customer service!

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NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Review Source: Capterra
 

Kim from Elachee Nature Science Center

April 2016

April 2016

New User Experience

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Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful
Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation.

Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Review Source: Capterra
 

Kelsey from Pacific Heights Academy

April 2016

April 2016

Great CRM for Small NonProfits

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Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Review Source: Capterra
 

Tom from Encore Vocal Arts

April 2016

April 2016

Great cost-effective CRM tool for the small not-for-profit

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The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier.

If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process.

But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Review Source: Capterra
 

Deborah from Turner Syndrome Society

March 2016

March 2016

Neon allows us to manage all our needs in one database such as our events. donors, campaigns, etc

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We started using Neon at the beginning of 2015. It was quite a learning curve for us in a small office and would have found it easier to have the option to call to ask a questions verses having to only watch webinars or pay extra for that phone support. Now that we have learned the system for the daily needs of our organization, we appreciate the updates to enhance the program.

Review Source: Capterra
 

Mandy from National Stuttering Association

March 2016

March 2016

Consistently Great Service

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Easy to use; excellent, personal customer service. NeonCRM has streamlined many of the services that we need/use, and allows us to focus our attention on continuing the work of our support non-profit.

Review Source: Capterra