# Neon CRM Software Reviews, Demo & Pricing - 2026

> Review of Neon CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/nonprofit/neoncrm-profile

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Neon CRM

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Overview

[Reviews](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/neoncrm-profile/alternatives/)

# Neon CRM 2026: Benefits, Features & Pricing

Wondering if Neon CRM is right for your organization?

Our Online Membership Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Neon CRM

4.3

[(619)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/)

Pricing

Starting at $99.00 per month

### About Neon CRM

Neon CRM is the nonprofit relationship management platform that helps small and midsize nonprofits make and maintain the personal connections that drive growth. Nonprofits that use Neon CRM see an average of 33% donation growth in the first year.

By unifying donor, member, volunteer, and event tools, Neon CRM gives nonprofits a true 360° view of every supporter. With all tools and information in one modern, intuitive platform, teams can move beyond disconnected spreadsheets and generic outreach, to deliver personalized engagement that deepens connections, builds trust, and increases donor loyalty.

Neon CRM enables nonprofits to build smarter fundraising strategies with insights that reveal giving patterns and engagement signals. Every supporter profile includes a Generosity Indicator, providing an analytic score that highlights constituents most likely to increase their commitment based on past giving history, and overall engagement across the Neon One ecosystem. This helps teams focus efforts on the right prospects at the right time.

With built-in tools like customizable donation pages, email marketing, peer-to-peer fundraising, events, memberships, and volunteer management, d...

ata stays connected and workflows are simplified. The platform’s user-friendly interface ensures that managing these tasks is easy and straightforward. Real-time dashboards and intuitive reports make tracking performance metrics like donor retention and campaign results simple. Staff can produce board-ready reports in minutes and make data-driven decisions with confidence. Powerful automation workflows ensure timely, personalized communications and save staff hours of manual work. From welcome journeys to impact updates and renewal reminders, Neon CRM helps nonprofits nurture supporters without increasing workload. Neon CRM's pricing is structured to support sustainable growth for nonprofits, with a sliding scale based on an organization's revenue, not the number of contacts they have. This makes it an affordable choice for nonprofits that want powerful capabilities without escalating costs as they grow their community. Free live chat, email, and phone support from a U.S.-based hub delivers fast response times, weekend coverage, and 24/7 intelligent troubleshooting to make sure every customer has the support they need to drive their mission forward.

Wondering if Neon CRM is right for your organization?

Our Online Membership Software selection experts can help you in 15 minutes or less.

## Neon CRM User Interface

## Popular Neon CRM Alternatives

Main Product

Neon CRM

4.3

[(619)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/)

Ratings Breakdown

-   4.06Ease of use
-   4.28Value for money
-   4.30Customer support
-   4.16Functionality

Pricing

Starting at $99.00 per month

Get Price

Alternative Product

[DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/)

4.5

[(1434)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/)

Ratings Breakdown

-   4.34Ease of use
-   4.52Value for money
-   4.76Customer support
-   4.34Functionality

Pricing

Starting at $119.00 per month

Get Price

Alternative Product

[Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/)

4.7

[(1287)](https://www.softwareadvice.com/nonprofit/bloomerang-profile/reviews/)

Ratings Breakdown

-   4.56Ease of use
-   4.58Value for money
-   4.76Customer support
-   4.34Functionality

Pricing

Starting at $125.00 per month

Get Price

Alternative Product

[Givebutter](https://www.softwareadvice.com/nonprofit/givebutter-profile/)

4.8

[(872)](https://www.softwareadvice.com/nonprofit/givebutter-profile/reviews/)

Ratings Breakdown

-   4.73Ease of use
-   4.82Value for money
-   4.74Customer support
-   4.49Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/)

4.6

[(937)](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/)

Ratings Breakdown

-   4.41Ease of use
-   4.44Value for money
-   4.60Customer support
-   4.38Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/)

4.7

[(88)](https://www.softwareadvice.com/nonprofit/charityproud-profile/reviews/)

Ratings Breakdown

-   4.43Ease of use
-   4.82Value for money
-   4.95Customer support
-   4.45Functionality

Pricing

Starting at $100.00 per month

Get Price

## Neon CRM Pros and Cons

We analyzed 619 verified reviews for Neon CRM to find out what actual users really think.

Select to learn more

Responsive And Knowledgeable Assistance

Users appreciate Neon's customer support for being friendly, helpful, and accessible through various channels. The support team is known for providing clear guidance, troubleshooting issues, and offering resources that help users get the most out of the software.

Comprehensive Training Resources Available

Neon CRM offers a wide range of training materials, including videos, guides, and an online academy, to help users learn the system. While there is a learning curve, the available resources and responsive support make it easier for teams to get up to speed and expand their skills.

Centralized Donor Relationship Tools

Neon CRM brings donor management, donation tracking, and communication tools together in one platform. You can easily monitor donor history, automate thank yous, create custom donation forms, and generate reports, making it simpler to engage supporters and streamline fundraising efforts.

Email Tools Lack Flexibility

Neon's email campaign features are seen as outdated and hard to use. Users struggle with template design, limited customization, mobile responsiveness, and managing email lists, often preferring third-party email platforms for better results.

Complex And Unintuitive Reporting Tools

Reporting in Neon CRM is often described as confusing and cumbersome. Users find it difficult to customize reports, navigate the many options, and extract the specific data they need, leading to frustration and a steeper learning curve.

Limited And Slow Phone Assistance

Many users report difficulty reaching support by phone, with long response times and a reliance on email or ticketing systems. Even with paid phone support, getting timely help or speaking directly to a representative can be challenging.

## Neon CRM Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Neon CRM

$99.00

flat rate, per month

Plan includes:

-   360-Degree Constituent Management
-   Unlimited Users
-   Donation Pages and Forms
-   Fundraising
-   Activity Tracking
-   Reporting & Analyics
-   Unlimited Automated Workflows
-   Free Live Chat, Email, & Phone Support
-   Moves and Task Management
-   Prospecting

Read More

Memberships

Pricing available upon request

Plan includes:

-   Member Portal
-   Levels & Tiers
-   Lapsed Member Tools
-   Member Benefits
-   Member Self-service
-   Automated Renewals
-   Member-Only Directories
-   Reports & Dashboards

Events

Pricing available upon request

Plan includes:

-   Registrations
-   Check-In
-   In-Person Payments
-   Flexible Ticketing
-   Classes
-   Automated Reminders
-   Event Pages
-   Seating Charts
-   Waitlists

Volunteers

Pricing available upon request

Plan includes:

-   Roles
-   Shifts
-   Timesheets
-   Automated Reminders
-   Volunteer portal
-   Volunteer dashboards
-   Application forms
-   Two-way notes
-   Self-service tools

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Neon CRM Features

-   Features of Neon CRM
    
    Access Controls/Permissions
    
    Accounting
    
    Accounting Integration
    
    ACH Payment Processing
    
    Activity Dashboard
    
    Activity Tracking
    
    Ad hoc Reporting
    
    AI Copilot
    
    Alerts/Notifications
    
    Alumni Management
    
    API
    
    Application Management
    
    Attendance Management
    
    Attendance Tracking
    
    Calendar Management
    
    Campaign Analytics
    
    Campaign Management
    
    Campaign Planning
    
    Campaign Segmentation
    
    Committee Management
    
    Communication Management
    
    Contact Database
    
    Contact Management
    
    Contribution Tracking
    
    Credit Card Processing
    
    CRM
    
    Customer Database
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Discount Management
    
    Document Storage
    
    Donation Tracking
    
    Donor Discovery
    
    Donor Management
    
    Dues Management
    
    Electronic Payments
    
    Email Management
    
    Email Marketing
    
    Email Reminders
    
    Email Templates
    
    Email Tracking
    
    Enrollments/Onboarding
    
    Event Calendar
    
    Event Management
    
    Event Scheduling
    
    Event Ticketing
    
    Forms Management
    
    For Nonprofits
    
    Fundraising Management
    
    Generative AI
    
    Gift Matching Management
    
    Goal Setting/Tracking
    
    Grant Management
    
    Historical Trend Analysis
    
    Interaction Tracking
    
    Job Board
    
    Member Accounts
    
    Member Communication
    
    Member Database
    
    Member Directory
    
    Member Portal
    
    Membership Management
    
    Membership Renewals
    
    Member Types
    
    Mobile Access
    
    Multi-Channel Communication
    
    Newsletter Management
    
    Online Forms
    
    Online Giving
    
    Payment Processing
    
    Personalization
    
    Pledge Management
    
    Real-Time Analytics
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Receipt Management
    
    Recurring Giving
    
    Recurring/Subscription Billing
    
    Registration Management
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Scheduling
    
    Search/Filter
    
    Self Service Portal
    
    SMS Messaging
    
    Social Media Integration
    
    Summary Reports
    
    Surveys & Feedback
    
    Task Management
    
    Task Scheduling
    
    Third-Party Integrations
    
    Volunteer Management
    
    Web Forms
    
    Website Integration
    
    Website Management
    
    Workflow Management
    

## Neon CRM Integrations

QuickBooks Online

Integration rated 4.0 from 15 reviews

Constant Contact

Integration rated 4.0 from 14 reviews

Mailchimp

Integration rated 3.6 from 13 reviews

Eventbrite

Integration rated undefined from -1 review

Zapier

Integration rated undefined from -1 review

ClickBid

Integration rated undefined from -1 review

See all 15 integrations

## Neon CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

5

54%

4

35%

3

6%

2

3%

1

1%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.3

Functionality

4.2

Paul L.

Verified reviewer

E-Learning

Self-Employed

Used weekly for less than 6 months

Reviewed May 2026

Neon One CRM is powerful, intuitive and reasonably priced for small nonprofits

5

Really happy with it so far for the above three reasons, and excited to continue implementing (we're still in our first 6 months with Neon One).

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Three things. First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. Most CRM companies charge increasing rates as we add more contacts or send more emails, yet we're still a small nonprofit with a tiny budget, so Neon One's price model works best for us. Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. Third, as we're learning, as we implement Neon One CRM, their email support is very responsive, and helpful.

Cons:

My only quibble is I wish Neon One's price structure/tiers weren't regressive. That is, as a small nonprofit with a tiny budget, we pay more for Neon One -- as a percentage of our budget -- than nonprofits with larger budgets. The price is reasonable, but nonetheless regressive.

Reasons for choosing Neon CRM

Price model, particularly unlimited contacts and email sends.

Reasons for switching to Neon CRM

Better price model -- Aplos charged more and more as we added more contacts.

Read More

JG

JEN G.

Verified reviewer

Music

2-10 employees

Used daily for less than 6 months

Reviewed April 2026

Easy reporting & great customer support

4

So far it has been good. Customer support has been extremely helpful when we needed it, and the functionality of the CRM is really good. Reporting is a breeze - with many built-in reports and the ability to simply create new.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place. I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$)

Cons:

The data conversion was a challenge - we included the standard conversion, but it only allowed us to bring over 6 files - the way our former CRM exported things was MUCH more than 6 files, so we had to choose. I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households).

Reasons for choosing Neon CRM

Neon has better functionality than LGL to meet our needs, and is priced much better thank CueBox.

Reasons for switching to Neon CRM

We had been in an introductory pricing package that was about to expire. If we kept the features we had, we would have been priced out - we would have had to strip down the system to keep it affordable.

Vendor Response

We’re so happy that our affordable pricing and easy reporting help you steward your donors and manage your events all in one spot. We truly appreciate your feedback about the conversion process and relationship imports, as these details help us find ways to better support organizations with unique legacy data like yours. We love being your partner as you make those personal connections that drive growth for your community!

Replied April 2026

Read More

VR

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Gets the job done

4

Previously 3

I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Ratings Breakdown

3

Ease of use

3

Value for money

2

Customer support

Previously 3

3

Functionality

Pros:

NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues.

Cons:

NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce.

Read More

EH

Elizabeth H.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for less than 2 years

Reviewed March 2026

Neon is in top 5 of CRM's

5

Excellent! The support we receive is quick efficient. The product is great and always updating with new tools.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

I like the ease of the product. From the first day we started to now there has not been a time when it has been frustrating.

Cons:

No mass batching in Neon. We do utilize the mass upload via sheet, but it would be nice to have something built into Neon like Blackbaud Raisers Edge NXT. One other minor thing is not having an important field option for a query to get a correct data pull.

Reasons for choosing Neon CRM

Neon had most of the features that we were looking for. Cost also played a factor.

Reasons for switching to Neon CRM

Cost and we wanted something more in align to our local organization's goals.

Vendor Response

We are delighted that you’ve found Neon One easy to navigate since day one and that our support team has been such a reliable resource for you. It’s wonderful to know we’re helping your local organization meet its goals while staying within your budget. We appreciate your specific feedback regarding built-in mass batching and query field options, as these insights are exactly what we use to guide our continuous product updates.

Replied March 2026

Read More

CF

Cassie F.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Reviewed April 2026

Great Company, Ever-Evolving Products

4

Our organization has experienced rapid growth in the last two years. Our previous systems (read: random spreadsheets with different owners) could not keep up with the new demand so we started exploring CRM options. After reviewing about a dozen CRMs, Neon came out on top. No CRM is perfect but Neon is constantly working to improve their platform. Their team is always quick and courteous to respond when I have a question or encounter an issue. We're happy with our choice!

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles.

Cons:

I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe.

Reasons for choosing Neon CRM

Neon was affordable, well-established, recommended by colleagues, and ultimately the best tool we found to manage organizations as members.

Vendor Response

It's wonderful to hear that Neon One is helping your team replace spreadsheets with a system that actually keeps you organized during this season of rapid growth. We love that you found our interface easy to navigate, and I will be sure to share your suggestion about adding more context to reporting fields with our Product team. Regarding your feedback on one-time invoices, our team is always looking for ways to improve our platform’s core business functions, and we appreciate you helping us pinpoint exactly where we can make your day easier. Thanks for being a part of the Neon One community!

Replied April 2026

Read More

AB

Andrea B.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for less than 2 years

Reviewed April 2026

Neon is perfect for the basics of a small to mid-size org

4

Customer service has really imporovced lately, which is a huge help. Neon is reliable and easy to use.

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

It is easy to use and provides great bang for the buck. The customer service is great. Neon One Academy is so useful that you can teach yourself about anything you need to accomplish within the platform.

Cons:

Ocassionally the reports or other functionality is limited, but I also understand that it works well for our size and budget.

Reasons for switching to Neon CRM

Needed more functionality that we could not get with Method.

Vendor Response

Hi there! It’s so wonderful to hear that the Neon One Academy helps you master the platform and that our customer service team is hitting their stride. We appreciate your honest feedback about reporting, as we’re always looking for ways to refine our tools to better serve organizations of your size. We’re honored to be the reliable partner that helps your team stay organized and drive growth!

Replied April 2026

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BM

Brooke M.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 6 months

Reviewed April 2026

Great CRM for any size organization.

5

I have had a great experience with neon from day one. They have been helpful to answer any questions and even provide learning sessions for one on one help.

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

The multiple communication tools in one program for various reasons from individual emails and text, to collecting donations.

Cons:

Some of the great features, like the email templates, are hard to use, and the templates are lacking creativity.

Reasons for choosing Neon CRM

We chose neon for the features and overall price.

Vendor Response

Hi there! It is wonderful to hear that our integrated tools for emails, texts, and donation collection have helped you build personal connections since day one. We are so glad our support team and learning sessions provide the one-on-one help you need to feel confident in the platform. We hear you on the email templates, and we are working to make them more intuitive and creative so your mission really stands out!

Replied April 2026

Read More

RK

Rob K.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for less than 6 months

Reviewed April 2026

Neon One Review

4

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

It was easy to integrate with my excel spreadsheets. Uploading client data was easy. I was able to transition over to a new CRM effortlessly.

Cons:

It doesn't work with my email (Google). I have to manually enter email conversations out side the platform.

Reasons for choosing Neon CRM

The price point was lower and the functionality was similar.

Vendor Response

Hi there! We are so happy to hear that your transition from Excel was effortless and that you are already seeing the value in our platform. It is wonderful that you found the data upload process simple, as we want to help you get back to your mission as quickly as possible. We truly appreciate your honest feedback and are honored to be your partner in driving growth!

Replied April 2026

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JM

Jordan M.

Verified reviewer

Environmental Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2026

A do-it-all CRM

4

Definitely a positive experience with the company - I think they are doing a great thing making a CRM affordable for small nonprofits and they are very responsive. A moderate experience with the tool itself - it does A LOT which is amazing but it has its issues.

Ratings Breakdown

3

Ease of use

5

Value for money

5

Customer support

3

Functionality

Pros:

Neon CRM has everything all in one place! You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles. They also have a very helpful and responsive team and they listen to feedback which is great.

Cons:

The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available. These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms. Neon is kind of a jack-of-all-trades so it makes sense it's not going to have the same depth as focused tools. BUT it is very affordable tool that does a lot if you are a small nonprofit.

Vendor Response

It's so wonderful to hear that having everything in one place helps you ditch the import/export slog and keep your constituent profiles up to date! We appreciate your feedback about matching gifts and menu navigation, as we’re always looking for ways to streamline the personal connections that drive your growth. Your insights are a gift that helps us better support the nonprofits we are so proud to serve!

Replied April 2026

Read More

CJ

Charlotte J.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Reviewed April 2026

Good, Improving Platform!

4

Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows.

Ratings Breakdown

4

Ease of use

5

Customer support

3

Functionality

Pros:

Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise.

Cons:

There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system.

Vendor Response

We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community!

Replied April 2026

Read More

Showing 1 - 10 of 619 Reviews

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## Neon CRM Popular Comparisons

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