NeonCRM Software


 

NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and outreach, fundraising, donor management, membership management and more.

Online fundraising capabilities help users keep up with changes in donating trends by enabling them to accept donations from multiple channels. Built-in online fundraising tools allow for email blasts, automated tax receipts via email, event registration tracking and automated membership renewal management.

Customized online donation pages mimic the look and feel of existing user websites, offering the ability to create branded donation campaign forms. Customizable event pages can also be configured to match existing websites, and users can send automated event notifications for registered attendees.

Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations.

 

NeonCRM - Mission control dashboard
 
  • NeonCRM - Mission control dashboard
    Mission control dashboard
  • NeonCRM - Accounts home/dashboard
    Accounts home/dashboard
  • NeonCRM - Send email campaigns
    Send email campaigns
  • NeonCRM - Make a donation
    Make a donation
  • NeonCRM - Event registration
    Event registration
  • NeonCRM - Fundraising
    Fundraising
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

377 Reviews of NeonCRM

 

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Software Advice Reviews (307)
More Reviews (70)

Showing 1-20 of 307

Andrea from Charis University
Specialty: Higher Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Easy to use -- would like to see some features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is very easy to use. It also has a lot of good features and has been very helpful in helping us track our constituency. I love the automated emails and ability to customize forms and link them to our website.

Cons

There are some features I would like to see. On Membership, it would be helpful if this functioned more like a donation where people could sign up to pay a monthly membership due, rather than having to renew the membership every month.

I would like to have the ability to manually input bank account information for EFT donations into the database. We have donors who prefer to send us a paper form with their bank account information on it and have us input it.

Review Source
 
 

Madhu from Ventura Education Partnership
Specialty: K-12 Education
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Fast, friendly and efficient service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gabriella providing amazing service answering questions, sharing resources and being patient. I am so excited for our organization to benefit from the support and strength NEON will provide!

Pros

Easy to use, lots of functionality for a great price. I love that we will have enhanced opportunities for communications through streamlined newsletters and web experiences.

Cons

We are a small organization so implementing something new will be challenging for us. I have some expertise in this area and hope the tech support available with our package will be adequate to get us going.

Review Source
 
 

Edie from Chicago NORML
Specialty: Political Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Hands Down! The Best Customer Service Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Neon Rocks

Pros

This product ticks all of our boxes. Events management, member & donation management and communications all in one platform. I love the integrations with Quickbooks and Mailchimp too!

Cons

Because this is such a powerful CRM database, there are a lot of layers & options. That isn't a bad thing. It's just the nature of the beast. The learning curve is pretty steep. However, the knowledge base is vast. I'm just usually in too much of a time crunch to use it. The helpdesk staff is phenomenal!

Review Source
 
 

Brooke from Blue Line Arts
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Can't wait to start using!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Pretty much everything - does all we need it to do in a user-friendly format. Free trial and demo was great at showing us what the software is capable of. It is going to change things for the better in our organization.

Cons

I'm not sure why there is a 5 day turnaround on getting login credentials after signing agreement.

Review Source
 
 

Shelby from Montana FFA Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

A easy and organized way to keep our foundation structured.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to navigate! I am able to find exactly what I need in just a search. It has been very nice to have

Cons

Sometimes it is hard to find unless you have it already saved. Other than that I have no other complaints.

Review Source
 
 

William from Subud USA
Specialty: National Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Neon is easy to use and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its accessibility.It is easy to update member information and enter new member data. It is reliable.

Cons

I can't think of anything I don't like about it. Perhaps I could do without the mail merge option at the end.

Review Source
 
 

Nia from Mission Launch Fundraising
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Best CRM for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Lots of data fields
Reporting is easy
Customer support is wonderfully helpful, if the answer isn’t available in the large knowledgebase.

Cons

Event integration is a little tricky
There aren’t donation recording options when FMV needs to be taken into account.

Review Source
 
 

Keira from Preemie Parent Alliance
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great program for our network.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love that I can run just about any report under the sun. Being able to see my membership data at a glance on the dashboard is also very helpful. Customer service has always been very knowledgable and quick to respond.

Cons

There is a huge learning curve with the program. You have to invest lots of time getting to understand the program and how to make it work for you. I wish there was a way for my members upload documents during their join or renew experience as we like to capture logos, headshots and we require they submit their IRS determination letter so I still have to use a 3rd party vendor for that. Also, I was hoping to do away with a 3rd party email marketing vendor, but the email function within Neon is not user friendly and the templates are outdated.

Review Source
 
 

Barb from Keep Pennsylvania Beautiful
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Perfect Data Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though it has a lot more functions than we need, the functions are there if we would need them in the future

Pros

It has everything imaginable needed for a data base. Service is very quick, most times dealt with and fixed within the hour. Techs are patient and personable.

Cons

It has way too much for our needs. Can't learn it all. Sometimes it feels overwhelming. But we are a small business so that could be why we feel that way.

Review Source
 
 

Madison from the ILRC
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

If you put in the work, it will work for you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This would benefit from a built-in testing/preview system that's a bit more sophisticated, but otherwise... It's a fantastic program that has helped our donor and client management SO much.

Pros

It has endless possibilities and customizations. The customer service and tech team are readily available to help with issues or advanced HTML/coding and they really made the process so much easier for our agency.

Cons

It is occasionally difficult to remember all the different places you have to go to make sure something is completely customized and functional.

Review Source
 
 

Whitney from YWCA Cambridge
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We love NEON

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all, its a great software that is easy to use!

Pros

Neon is very intuitive and makes it easy for someone new to the software to learn. We love the donation page because it's easy to see when new ones come in. Email campaigns are awesome and easy to create.

Cons

I wish there was a little more customization. I would love more email templates. Secondly, I feel like it's hard to run customized reports.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good product but not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very useful for different usages and it almost can be integrated with any related system which has meaningful integration.

Cons

Both phone support and support center are there, however they don't seem to complete each other. Both needs improvement especially online support center.

Review Source
 
 

Tamie from Rio Grande Valley Birding Festival
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

This will be our first go-round with Neon, and we look forward to its ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales rep was very helpful, responsive and timely. We appreciated his attention to our many questions.

Pros

The feature that allows group registrations was the deciding factor for us. That feature sets Neon apart from other options we investigated.

Cons

Have not ventured that far into the product yet - just building our site now. Once we build our site, we will have some experience under our belt.

Review Source
 
 

Sue from Rio Grande Valley Birding Festival
Specialty: Environmental
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Used Neon as a customer and wanted that experience for our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Team was very easy to work with and was quite patient in answering all our questions.

Pros

I found the registration process when registering for another festival to be quick and easy.

The group registration answered our highest need.

Cons

Wish the group process could be streamlined. The ability to check a box and have the entire itinerary copied to all group members would be great.

Review Source
 
 

Nanmarie from Ad Fontes Academy
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Professional. Supportive. Beneficial.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appreciate the sales dept was very professional. Followed up with me. Answered all my questions. Most of all, he was honest about what Neon could or couldn’t do.

Pros

I am very excited about the potential Neon provides our organization not only to grow but also to be better at what we currently are doing.

Cons

I am not sure since we just signed up with Neon. Would really like to see Constant Contact integration soon.

Review Source

  Response: Sean, Z2 Systems, Inc.

Date: May 2018

May 2018

 

Hi Nanmarie,

We're excited to be a part of Ad Fontes Academy's growth as well! We can't wait to see what you'll be able to do with Neon.

We're also excited--since you mention it--to announce that our Constant Contact integration is now live and available to all Neon users.

Please visit https://www.neoncrm.com/product-update-constant-contact-integration/ to see everything you'll be able to do with one of our most robust integrations to date!

-Your Neon Team

 
 

Joshua from Saint Paul Urban Tennis
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Powerful and adaptable yet easy to use. Everything seems to flow together nicely. I like that everything is at your fingertips on the dashboard. The set up team was incredibly responsive and helped us with all the questions that we had.

Cons

Pay for what you get. The system is more expensive than the system we had previously but we are willing to trade that for the ease of use, data security, and team support.

Review Source
 
 

Christina from Community Concerts at Second
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

NeonCRM seems great so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My organization just started using NeonCRM, so I reserve a more thorough review until I have spent more time using the system.

Pros

This products seems to be very functional in multiple areas, as opposed to specializing too much in one area or another. It also has many useful integrations.

Cons

I wish that Neon offered phone support; but so far, I've been able to find anything I need in the online tutorials, so maybe it is not necessary.

Review Source
 
 

Rhonda from Extreme Love Ministries
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Neon Survey

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love the reporting system, the ease of tracking donors and the money they give and how fast you can track donations.

Cons

Having to merge accounts all the time. That is time consuming. I would like the program to capture same accounts by when their email and/or name matches without logging in.

Review Source
 
 

Mandy from The Covering House
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Multi-platform CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product and easy to learn. If you need a lot of very specific reporting, however, this may not be the one for you.

Pros

Seamlessly integrates event registration, social fundraising, online donations, volunteer scheduling, grant tracking and donor development all in one CRM.

Cons

Specific reports can be difficult to obtain. Trial and error to get the exact information you want. You also cannot create tickets for events-- registrants only receive email confirmations.

Review Source

  Response: Sean, Z2 Systems, Inc.

Date: May 2018

May 2018

 

Hi Mandy,

Thanks so much for your thoughtful feedback. We're happy to know you've been taking advantage of so many of the tools Neon offers!

To address your concerns specifically, we completely understand that getting the right report results can be a trial-and-error process, which is why we try to offer a wide range of resources that deal with reporting. There's a wonderful article in our support center titled, appropriately, "Getting the Right Report Results" at https://support.neoncrm.com/hc/en-us/articles/218529077-Getting-the-Right-Report-Results.

I would also encourage you to submit a support ticket or schedule some time with your Professional Services Consultant for an in-depth, one-on-one discussion of your reporting needs. Should you need access to a report that isn't available within Neon already, we can always pull a custom report for you at your request!

Finally, while Neon does provide email confirmation for all event registrants and attendees, you can also utilize our integration partnership services for more robust ticketing and check-in functionality. We integrate with both Eventbrite and MyRollCall--if you'd like more information on how these services integrate with Neon, please send us an email at clientsuccess@neoncrm.com. Thanks again!

-Your Neon Team

 
 

Christine from ACCESS MONTEREY PENINSULA
Specialty: Public Broadcast (TV & Radio)
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy Decision to Make

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of Use. It's easy to navigate throughout the software and get where you want to quickly. I also like the robust functionality.

Cons

Pricing is a bit high compared to other services. I priced several other software companies with similar functionality.

Review Source
 
 
 
Showing 1-20 of 70


June 2018

June 2018

Close to everything I want, but not quite there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is convenient having an all in one nonprofit CRM rather than using multiple services (like Excel, DonorPerfect, MailChimp, etc.)

Pros

NeonCRM bundles together database management, email communications, event registration, and membership payments. It is more convenient than using separate services for each feature. The Neon team updates frequently and introduces new features and integrations. They have an extensive user submitted FAQ database.

Cons

Neon's marketing schtick is that their product is designed by nonprofit professionals. Using NeonCRM, I quickly realized I want a product designed by software engineers. There are small annoyances like not being able to use the 'enter' key to submit search queries and larger issues like not being able to use custom membership forms for individual or household memberships (only business memberships). Their customer service is limited to two email addresses per license.

Review Source: Capterra
 

Mary from Logistics

March 2018

March 2018

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for running reports and the ability to assign tasks once you get past the learning stage.

Cons

Learning a new software is always a challenge. If only it could be easier to get setup. It takes a little while to get going.

Review Source: Capterra
 

Anae from Publix
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Very helpful for organizing funds for a non profit. Takes a lot of stress off small non-profits

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Organization, and a better understanding for buisness

Pros

This software basically can be built into the non-profits website so its fairly easy to use. Its truly an amazing software because it can be stressful to run a non-profit

Cons

Challenging to understand at first, but how-to videos are helpful. Too new to know any limitations. Once you get the hang of it its very helpful

Review Source: Capterra
 

Amy from Women In Toys

December 2017

December 2017

Support is amazing but functionality isn't up to par.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Amazing customer service that is quick to respond. They have a web portal you can submit a problem through and they respond or fix it immediately.

Does a great job managing members.

Cons

Data collected from forms is near impossible to work with and you can't share it with your team. It is not collected in an easy to view format, rather a spreadsheet that includes ALL account data for the person responding the the survey. Each time you want to look at the results you have to download a new report and reformat.

There is no way to limit an event to paid members. You must offer a "default" ticket that anyone can purchase.

Website user have to login each time they go to an area of your website that is for members only. Neon sells a custom plugin called Single Sign-On to correct this problem for an additional money. Without it, users get stuck in a cycle of logging in and not redirected to the page they were trying to access. Every time you log in you is taken to a member dashboard instead.

Review Source: Capterra
 


October 2017

October 2017

Too Little for Too Much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc.

Cons

They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks, you have to manually edit all of those sales receipts to include the discount from PayPal. Also, any recurring monthly donors in PayPal will have to give their credit card information again in the new Neon process which could run the risk of losing donors. Overall it has not delivered up to our expectations and for a smaller organization, it would be very costly to have all the features. Customer service comes at a fee
and that is not even available until after you purchase the setup call and until you've been a customer for at least six months. Meanwhile, the online support largely results in waiting for hours and then them referring you to a guide you've likely already read. Massively frustrated with this system and it has taken us forever to get it up and running, which has proven to be a waste of time anyway because it can't do what we'd like it to, or at least not without an additional fee.

Review Source: GetApp
 

Jed from Ames Free Library

October 2017

October 2017

Great features that are affordable for a non-profit's budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We received a one month trial that allowed us to explore the CRM with access to most of the features. The product is intuitive and user friendly and includes lots of options for customization. The flexibility to be able to add services as we grow into them is greatly appreciated as well.

Cons

I don't like the self-import limitations that havebeen imposed that make it difficult to import things manually, and not have to pay for it to be done.

Review Source: Capterra
 

Sara from Angels in Disguise
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of functions, not easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: April 2017

April 2017

 

Thank you for your feedback, Sara, and we are sorry to hear about your customer service concerns. We pride ourselves on great service and take any bad rating or experience seriously. All service plans include unlimited and personalized online ticket support for up to two users, so we encourage you to contact our support team whenever you have system usage questions. Our online ticket support satisfaction rating is 93%.

Both the system and our online knowledge base are robust, but our support team is available to help point you in the right direction to specific guides or training videos that are most related to your questions and needs. We also offer additional help and Professional Services for current customers, such as implementation packages and personalized training/consultation. Our teams are here to help you get the most out of your system, and we plan to continue making improvements so Neon is easier to use and learn!
-Your Neon Team

 

India from Bermuda Sloop Foundation

February 2017

February 2017

Neon not so user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: February 2017

February 2017

 

Hi India,

Thank you for your feedback. We value suggestions on improving the interface and increasing user-friendliness.

Just last weekend we enhanced the default look and feel of Neon based on client feedback and user experience (UX) standards. We hope that it makes using Neon easier for you!

We also recently revamped our free instructional videos so they are easier to digest and comprehend. The ¿Account Management¿ video (link below) may be helpful for you and your staff since it covers types of accounts, adding new accounts, personalizing the account view, and more.

https://www.youtube.com/watchlist=PLS45j_Y18LRfnD1MRfikoIzG0uOXGmGmI&v=97G9VpDWBhc

Thank you again. We are listening, and we definitely plan to continue improvements to make Neon easier to use and learn!

-Your Neon Team

 

John from Veterans Yoga Project
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From a consultant and user of neon crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use.

In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Advice to Others

Don't put the burden of the implementation on the provider. Put a plan together for implementation and make sure before you buy that you go over that plan.

Review Source: Capterra
 

Marisa from sphds

January 2017

January 2017

Neon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Review Source: Capterra
 

Lynnee from Women's Fund El Dorado

December 2016

December 2016

Good value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a nonprofit that only collects a 1.5% admin fee, we are very frugal. Neon is a very good value for the money. We use it to track membership, event registrations, interface with MailChimp for newsletters, etc. Once you become familiar with the interface it is easy to use and has many powerful features.

Review Source: Capterra
 

Jau from 1989

November 2016

November 2016

Excellent for NGO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Review Source: Capterra
 

Barbara from Pediatric Oncology Support Team
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance.

Pros

It seems to have a lot of features

Cons

The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare.

Review Source: Capterra

  Response: Z2 Systems, Z2 Systems, Inc.

Date: September 2016

September 2016

 

Thank you for your review, Barbara. We understand the shortage of time in each day, especially working with so many small charities like yours.

We care very deeply about each and every one of our nonprofit partners and take any negative feedback very personally...and seriously.

We here at NeonCRM pride ourselves on providing a powerful, yet intuitive program for all of our nonprofit partners -- big and small (as illustrated w/ many 5-star review ratings for "ease of use" above and below this post).

We understand there may have been some incorrect user-permission settings selected that have been resolved with our Pro Services team yesterday and hope it may alleviate some of the difficulties your team has encountered.

As always, you can feel free to contact your account manager any time directly via phone or email to discuss our other support options or for further assistance. We truly hope that together we can help the Pediatric Oncology Support Team have a great event

 

John from Wyoming Equality

June 2016

June 2016

Great product at great price

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Review Source: Capterra
 

Lauren from Midwest Environmental Advocates

April 2016

April 2016

Overall we really love this software and the broad range of services it provides.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization.

Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization

Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Review Source: Capterra
 

Julia from celebrate! RVA

April 2016

April 2016

easy to use, user friendly, responsive to suggestions and awesome customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Review Source: Capterra
 

Kim from Elachee Nature Science Center

April 2016

April 2016

New User Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful
Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation.

Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Review Source: Capterra
 

Kelsey from Pacific Heights Academy

April 2016

April 2016

Great CRM for Small NonProfits

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Review Source: Capterra
 

Tom from Encore Vocal Arts

April 2016

April 2016

Great cost-effective CRM tool for the small not-for-profit

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier.

If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process.

But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Review Source: Capterra
 

Deborah from Turner Syndrome Society

March 2016

March 2016

Neon allows us to manage all our needs in one database such as our events. donors, campaigns, etc

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We started using Neon at the beginning of 2015. It was quite a learning curve for us in a small office and would have found it easier to have the option to call to ask a questions verses having to only watch webinars or pay extra for that phone support. Now that we have learned the system for the daily needs of our organization, we appreciate the updates to enhance the program.

Review Source: Capterra