Charityproud Software

Charityproud Software

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17

Recommendations

FrontRunners 2022

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About Charityproud

Charityproud is a cloud-based nonprofit management solution suitable for small to midsize nonprofit organizations. Key features include constituent management, donation and pledge tracking, campaign and event management, email integration and analytics. Charityproud enables users to track mailings, touchpoints, volunteer work and events where a constituent has participated. Users can also charge credit cards directly from constituent records and track matching gifts and soft credits. The donation management feature supports batch donation entry and is able to automatically bill donors monthly, quarterly, yearly or on a custom schedule. Charityproud includes event management functionality that enables users to manage event budget and goals and coordinate event ...

Charityproud Pricing

Pricing is based on number of constituent records.

Starting price: 

$90.00 

Free trial: 

Available

Free version: 

Not Available

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Charityproud User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 56 reviews

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Review

Desiree

Company size: 11-50 employees

Industry: Civic & Social Organization

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Incredible Product

It has been fantastic. If I ever need help, have questions, or run into problems, I can email my contact and she usually gets back to my within an hour. If there is something I struggle to understand she will hop in a zoom call and walk me through it. It is easy to use, customer services is amazing, and I think it is a great product.

Pros

I love that I am able to create fundraises on this software as well as track my volunteer hours. I send out newsletters, to different people within my system. I love that I can create profiles for our partner families and codes for them to use for their sweat equity.

Cons

I am unable to go in and log back hours myself. I have to create a spreadsheet and email it to chairty proud, and then they will input the data. It is so helpful that they will do that, but I would like the option to do that myself.

Reasons for choosing Charityproud

I could send newsletter through Charityproud, so I didn't need Mailchimp.

Reasons for switching to Charityproud

Galaxy Digital didn't offer all the options Charityproud does. I didn't find it easy to use. I also struggled to talk to anyone. I couldn't call them and I never really knew who I was emailing. With Charityproud, I talk to one person, Jessica. She is so helpful and kind.

Response from Alboddo Technology

Thank you so much for sharing, Desiree! It's been a pleasure working with you!

Replied February 2021

Malea

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Customer service above and beyond!

It has been nothing but great. In fact, it has been superior. I don't like to reach instructions or manuals and having a point of contact that I can email and get a same day, often within a couple of hours response, is invaluable to me. My contact, [SENSITIVE CONTENT HIDDEN] has been patient and attentive and even responded on a weekend when we were in a terrible jam and was able to solved our issues. That is what I call customer service.

Pros

So far, I like the event and online integration and donation pages. They make it super easy for donors on our website and easier still for me on the backend to track those donations. I like the dashboard view and am learning my way around the reports but like what I see so far. I am looking forward to working in the mailings and constant contact area as well. I know there is so much I have not explored but I am anxious to see the true power of the program.

Cons

I am the least fond of the help section. Whenever I type something in I just don't seem to be able to get an answer. That is another reason I am so thrilled with the live support via email. I have never failed to get an answer when I needed one.

Reasons for choosing Charityproud

Pricing. It was affordable. Integration with our current systems and with Quickbooks. Features. It had all the features we were looking for and then some. I like that it is a smaller company with more personalized service, which proved to better than I could have ever hoped for.

Reasons for switching to Charityproud

I needed something that was easier to use. Low-tech to operate but high-tech with features.

Response from Alboddo Technology

Thank you so much, Malea!

Replied May 2021

Jennifer

Company size: 11-50 employees

Industry: Fund-Raising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

March 2021

New Charityproud User

Although the customer service and training departments are very helpful, the software is challenging to use when trying to analyze data or customize the donor experience. Having previously utilized Blackbaud products, the learning curve on Charityproud is easier, but the options available are not comprehensive.

Pros

The software has a simple and uncomplicated look and feel. It is not overly technical or difficult to use the basic functions.

Cons

Overall, the software cannot be customized to the level that is truly beneficial. The reporting options are limited cannot be altered to produce more detailed analysis. The software also has limitations on its document creation and landing page designs. The options to customize are limited and difficult to use. More customization ability is needed in many facets of the software.

Reasons for choosing Charityproud

Charityproud was chosen for its customer service and willingness to adapt for Habitat for Humanity needs.

Response from Alboddo Technology

Thank you so much for sharing, Jennifer! We appreciate your feedback and have more customizations in our product pipeline. We'll keep you posted on when those roll out!

Replied March 2021

Kelsey

Company size: 2-10 employees

Industry: Human Resources

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Created with the user in mind, it is intuitive and easy and save you time!

We had transitioned from donorsnap as I was being on bordered as our affiliates' first Development Officer, the Volunteer Coordinator before me set up the transition and I have since taken over. It is easy to you and I can look up information in a second, it's like having my own personal google for our constituent base. I also really appreciate how much it reduces time while tracking volunteer hours by being able to add more than one constituent at a time to a volunteer activities, since I split my time between development and volunteer management.

Pros

I check Charityproud every morning after my emails, it's a part of my daily routine. It gives me insights into what is really going on at our nonprofit, who is actively engaged, how much funds we are receiving, where we are in relation to our goals and more! As the Development Officer and interim Volunteer Coordinator, I love that I can upload data on our volunteers and donors (who often overlap). It is incredibly intuitive and there are video or resources for every aspect of the software. It has made our mailings easy and volunteer tracking efficient. Charityproud offers so many functions, I am still learning news ways to track information after two years!

Cons

The only issues I have ever had with Charityproud are when I do not know how to utilize a function, but the resources are very helpful and I can usually figure it out.

Reasons for switching to Charityproud

Unfortunately, I was hired after the decision to switch was made but my predecessor complained about how difficult it was to find historical information on Donorsnap, and the few times I did log into their software, I ound the userface difficult to understand and read.

Response from Alboddo Technology

Thank you so much for sharing, Kelsey! I'm happy to hear that it's part of your daily routine--that's a great discipline!

Replied March 2021

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