Review

Incredible Product

It has been fantastic. If I ever need help, have questions, or run into problems, I can email my contact and she usually gets back to my within an hour. If there is something I struggle to understand she will hop in a zoom call and walk me through it. It is easy to use, customer services is amazing, and I think it is a great product.

Pros

I love that I am able to create fundraises on this software as well as track my volunteer hours. I send out newsletters, to different people within my system. I love that I can create profiles for our partner families and codes for them to use for their sweat equity.

Cons

I am unable to go in and log back hours myself. I have to create a spreadsheet and email it to chairty proud, and then they will input the data. It is so helpful that they will do that, but I would like the option to do that myself.

Customer service above and beyond!

It has been nothing but great. In fact, it has been superior. I don't like to reach instructions or manuals and having a point of contact that I can email and get a same day, often within a couple of hours response, is invaluable to me. My contact, [SENSITIVE CONTENT HIDDEN] has been patient and attentive and even responded on a weekend when we were in a terrible jam and was able to solved our issues. That is what I call customer service.

Pros

So far, I like the event and online integration and donation pages. They make it super easy for donors on our website and easier still for me on the backend to track those donations. I like the dashboard view and am learning my way around the reports but like what I see so far. I am looking forward to working in the mailings and constant contact area as well. I know there is so much I have not explored but I am anxious to see the true power of the program.

Cons

I am the least fond of the help section. Whenever I type something in I just don't seem to be able to get an answer. That is another reason I am so thrilled with the live support via email. I have never failed to get an answer when I needed one.

New Charityproud User

Although the customer service and training departments are very helpful, the software is challenging to use when trying to analyze data or customize the donor experience. Having previously utilized Blackbaud products, the learning curve on Charityproud is easier, but the options available are not comprehensive.

Pros

The software has a simple and uncomplicated look and feel. It is not overly technical or difficult to use the basic functions.

Cons

Overall, the software cannot be customized to the level that is truly beneficial. The reporting options are limited cannot be altered to produce more detailed analysis. The software also has limitations on its document creation and landing page designs. The options to customize are limited and difficult to use. More customization ability is needed in many facets of the software.

Created with the user in mind, it is intuitive and easy and save you time!

We had transitioned from donorsnap as I was being on bordered as our affiliates' first Development Officer, the Volunteer Coordinator before me set up the transition and I have since taken over. It is easy to you and I can look up information in a second, it's like having my own personal google for our constituent base. I also really appreciate how much it reduces time while tracking volunteer hours by being able to add more than one constituent at a time to a volunteer activities, since I split my time between development and volunteer management.

Pros

I check Charityproud every morning after my emails, it's a part of my daily routine. It gives me insights into what is really going on at our nonprofit, who is actively engaged, how much funds we are receiving, where we are in relation to our goals and more! As the Development Officer and interim Volunteer Coordinator, I love that I can upload data on our volunteers and donors (who often overlap). It is incredibly intuitive and there are video or resources for every aspect of the software. It has made our mailings easy and volunteer tracking efficient. Charityproud offers so many functions, I am still learning news ways to track information after two years!

Cons

The only issues I have ever had with Charityproud are when I do not know how to utilize a function, but the resources are very helpful and I can usually figure it out.