Charityproud

RATING:

4.7

(65)

About Charityproud

Charityproud is a cloud-based nonprofit management solution suitable for small to midsize nonprofit organizations. Key features include constituent management, donation and pledge tracking, campaign and event management, email integration and analytics. Charityproud enables users to track mailings, touchpoints, volunteer work and events where a constituent has participated. Users can also charge credit cards directly from constituent records and track matching gifts and soft credits. The donation management feature supports batch donation entry and is able to automatically bill donors monthly, quarterly, yearly or on a custom schedule. Charityproud includes event management functionality that enables users to manage event budget and goals and coordinate event ...

Charityproud Pricing

Pricing is based on number of constituent records.

Starting price: 

$90.00 

Free trial: 

Available

Free version: 

Not Available

Dashboard

Charityproud Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Charityproud

1 - 5 of 65 Reviews

Emily

Non-Profit Organization Management, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Review

Paul

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Choosing Charity Proud is a win for any small organization

PROS

The platform is very easy to maintain and offers the services and tracking that we need.

CONS

The platform has become a vehicle by which clients can book appointments. It does not have this feature at this time, and requires many extra steps in order to create appointments for clients. An appointment booking function that integrates with an existing online calendar, such as Outlook, would be a game changer for us.

Reasons for switching to Charityproud

We still use Salesforce as it is the operating system for a housing CMS system. It is not ideal to be used for donations at all.

Vendor Response

Thank you for your thoughtful response, Paul. We value your feedback and the important work you do for our local community!

Replied January 2024

Malea

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Customer service above and beyond!

It has been nothing but great. In fact, it has been superior. I don't like to reach instructions or manuals and having a point of contact that I can email and get a same day, often within a couple of hours response, is invaluable to me. My contact, [SENSITIVE CONTENT HIDDEN] has been patient and attentive and even responded on a weekend when we were in a terrible jam and was able to solved our issues. That is what I call customer service.

PROS

So far, I like the event and online integration and donation pages. They make it super easy for donors on our website and easier still for me on the backend to track those donations. I like the dashboard view and am learning my way around the reports but like what I see so far. I am looking forward to working in the mailings and constant contact area as well. I know there is so much I have not explored but I am anxious to see the true power of the program.

CONS

I am the least fond of the help section. Whenever I type something in I just don't seem to be able to get an answer. That is another reason I am so thrilled with the live support via email. I have never failed to get an answer when I needed one.

Reason for choosing Charityproud

Pricing. It was affordable. Integration with our current systems and with Quickbooks. Features. It had all the features we were looking for and then some. I like that it is a smaller company with more personalized service, which proved to better than I could have ever hoped for.

Reasons for switching to Charityproud

I needed something that was easier to use. Low-tech to operate but high-tech with features.

Vendor Response

Thank you so much, Malea!

Replied May 2021

Jennifer

Fund-Raising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2021

New Charityproud User

Although the customer service and training departments are very helpful, the software is challenging to use when trying to analyze data or customize the donor experience. Having previously utilized Blackbaud products, the learning curve on Charityproud is easier, but the options available are not comprehensive.

PROS

The software has a simple and uncomplicated look and feel. It is not overly technical or difficult to use the basic functions.

CONS

Overall, the software cannot be customized to the level that is truly beneficial. The reporting options are limited cannot be altered to produce more detailed analysis. The software also has limitations on its document creation and landing page designs. The options to customize are limited and difficult to use. More customization ability is needed in many facets of the software.

Reason for choosing Charityproud

Charityproud was chosen for its customer service and willingness to adapt for Habitat for Humanity needs.

Vendor Response

Thank you so much for sharing, Jennifer! We appreciate your feedback and have more customizations in our product pipeline. We'll keep you posted on when those roll out!

Replied March 2021

Bethany

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Run, don't walk to switch to Charityproud!

PROS

Charityproud is one of the most powerful tools you can have in your fundraising toolbox. The best thing about CP is the wide range of reporting options to help you make smart and strategic decisions about fundraising efforts. If your organization hosts events, it's super easy to set up and manage the event through CP. If you are into analyzing data, the snapshots of stats and ease of seeing donor and gift status will save time in decision making. The volunteer portal helps manage volunteers, schedules, orientations, etc. However, the absolutely BEST part of Charityproud is its "above and beyond" customer service team. I work with [sensitive content hidden] and she has saved my day and sanity more times that I can count. I can't thank [sensitive content hidden] enough for expertise, she knows every page and function of Charityproud so well that she can offer fast solutions to problems or challenges. [sensitive content hidden] is one of the most caring, kindest, talented and knowledgeable customer service reps I've ever worked with. She is patient and she takes time to understand exactly what I'm asking for or needing help with. Everyone needs a [sensitive content hidden] on their team!

CONS

It took a little time to understand the steps of navigating each section but with time and use, the process becomes second nature.

Reason for choosing Charityproud

The pricing fell exactly where the organization needed it to be. The value can't be found anywhere else!

Vendor Response

Thank you for the kind words, Bethany! We're proud to support your amazing organization!

Replied November 2023