All Inbox Health Reviews
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Isaac
Verified reviewer
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Product
It has been great! [SENSITIVE CONTENT] and the whole team have done a great job!
PROSWhen a patient makes a payment via Inbox Health it automatically applies the payment to the patient's account in our billing system (AdvancedMD) without having to review the account.
CONSThere haven't been any issues that I can think of with the software. Inbox Health is always looking for ways to improve the software.
Debra
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great return on investment
Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized.
PROSEase of use and patient responsiveness across different practices and specialties
CONSI wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat!
Reason for choosing Inbox Health
Ease of use, easy to read patient statements, electronic communication alternative to paper
Reasons for switching to Inbox Health
Billing colleague recommendation
Bonnie
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2022
Too Many Glitches
We’ve had a poor experience with In Box Health.
PROSI like the concept of the ease of billing. However, there are too many glitches in the software.
CONSIt’s not dependable. There are too many errors in the program.
Reason for choosing Inbox Health
They said they had experience working with Office Ally.
Dottie
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Value Added Service
My staff can handle more accounts now that Inbox Health does a large portion of our patient collections automatically. Our providers revenue has increased and we are collecting in a shorter period of time then we ever did before.
PROSThe implementation was seamless. Customer support is superior to any other software company I work with. My providers, their patients, and my staff love the ease of use of Inbox Health. We are more profitable and cost-effective with our time because of Inbox Health.
CONSThe word used to describe an adjustment in the system doesn't make sense. Synching issues at times can be confusing.
Reason for choosing Inbox Health
Inbox Health worked with us to make their system synch with Medisoft. They went through the Beta testing phase and made it work.
Reasons for switching to Inbox Health
Poor customer support. Many glitches in the software. Email statements were not being sent due to internal issues at Bilfllash with no estimated fix date in the future. $20,000 was paid to another medical provider and it took Bilfllash 6 months of us harassing them for them to rectify the issue. Dishonest communication about promised fixes or implementation of tracking that never occurred.
Donna
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Inbox review
I’m very pleased with what it has done for my clients and their patients. They have seen increased revenue
PROSThe interaction between patients and the Inbox team has freed my life up so much to run my business
CONSIt’s not very intuitive in operation. It too a while for them to create training. I think it would be better to have reminders sent out from the application when there are errors in addresses and such that stop billing. We don’t go into the application daily just when necessary at this point because we are short staffed but it would be nice to get a report or something that lets us know about billing cycle errors
Reason for choosing Inbox Health
I didn’t look at anything else
Vincent
Medical Practice, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great product and team
Customer service has been great. Smooth transitions and adaptability to provide a service to our clients to increase revenue and automate processes.
PROSCustomizable billing cycles and e-notification driven.
CONSInternal user experience could be more friendly and easier to use.
Reason for choosing Inbox Health
Customization, willingness to listen to and problem solve concerns, billing cycle workflow and integration capabilities.
Reasons for switching to Inbox Health
More control and transparency of the patient revenue process and to provide a better experience for patients.
Noelle
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2022
Wonderful product - for the most part
Overall it has been a positive engagement.
PROSI love the ease you can take a patient payment and see the billing history and status.
CONSIntegration with Healthpac was the biggest issue. We still have patient's that are not being billed in a timely manner with a patient balance due amount. The issue of Inbox Health not initiating billing cycles was my biggest concern and frustration that continues.
Reason for choosing Inbox Health
Integration with Healthpac software
Krystee
Financial Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent functionality
Great customer service
PROSEase of use, patient friendly, very customizable
CONSCost of electronic statements is higher compared to other services
Alexandra
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great product
Very good.
PROSIt cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days a t a time.
CONSIt is a little glitchy sometimes but I think the development really cares and is constantly trying to improve.
Reason for choosing Inbox Health
Integrated features and product reliability.
Peter
Hospital & Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Some of my most profitable minths
Implementation was easy. Training was informative and trainers were great. Clients and patients are now used to new invoicing ways and like it as well.
PROSSpeeds the patient collection process and lowers costs for me which are both huge advantages.
CONSHaven’t found things I would view as “cons”. I use basic features
Katie
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
integration
integration, software, looking for statements automatic
CONSThere is nothing at this time I enjoy the support
Rachel
Medical Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Inbox Health Has Freed Up Time Needing for Billing Follow Up & Sped Up Our Patient Collections
Since implementing Inbox Health, we are now saving hours a month because we no longer have to manually print, mail and track patient statements. Delinquent patient balances are much easier to catch now. Also, we are able to engage with patients and answer questions about their statements so much easier now! Plus, our providers are saving money on postage!
CONSWe cannot see the exact copy of the statement the patient is receiving. This would be helpful when explaining multiple invoices/ dates of services with patients seen often!
Erin
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great Product
Fantastic!
PROSThe ease in implementation and integration with current billing software
CONSInability to make adjustments to invoices within the program
Scott
Health, Wellness and Fitness, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
All Access Ortho
Sends staements right away and payments posted right away, no lag time
CONSPricing as a percentage of what is brought in.
Reasons for switching to Inbox Health
Ease of use