All Klarna Reviews
1-25 of 50 Reviews
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Gustavo
Verified reviewer
Marketing and Advertising, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2022
Good Platform
My experience with Klarna has been good most of the time, and I find it a pretty convenient way for customers to pay. Notwithstanding, I found some issues to get refunds.
PROSIt does offer a fractionable payment method without interest It won't affect any credit score towards traditional banking systems.
CONSIt does not have a good customer support at all. There are no phone numbers or chat systems to get human prompt response to issues that might appear.
Reason for choosing Klarna
Klarna does not charge any interest at the purchase moment, then customers might pay exactly the price as suggested without any additional amount.
Reasons for switching to Klarna
I found a better chance to pay without interest and compromising credit score using Klarna system over Traditional Banking Credit Cards.
simon
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Amazing Service
Love it, cant say enough good things about it, team are there to support you whether your a small business or big retailer. We have also worked with them at events which was an amazing opportunity
PROSIntegrates perfect with shopify, customer service there 24/7 to assist if any issues, setup was straight forwards when you have the right documents, there team work close with you on boarding.
CONSDecline rate has increased in past year but this i prob down to FCA regulations
Reason for choosing Klarna
Klarna has a huge advertising budget, they were willing to work with SME and promote them via the app, paypal is now old school whereas klarna is the new pay later option which everyone knows
Suvarna
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Nice Online Shopping Shop
Overall I really enjoy shopping with Klarna and rewards from them
PROS-Klarna is best when you are low on credit and wanted to pay less for the first time . -Klarna gives option to pay in 4 installment -It has good rewards options for first time Users -Easy to track order and hassle free returns -One time cards feature for each shopping apps which is used for payment , so ex: one has to create Amazon one time card for shopping on Amazon . Once you go to Amazon through Klarna then at checkout it will auto populate the one time card. - Pay in Store option if you are in store and like something and don’t have your credit card/debit card then pay with Klarna which is safe and secure -Klarna tied up with many shopping apps and other branded retail stores which gives you choice for shopping
CONSOnly thing which I hate is the payment method doesn’t show any option for Paypal. I hope they will bring it soon as nowadays people use PayPal frequently for payments
Hikmat
Apparel & Fashion, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Its the fantastic BNPL product for any company.
Klarna helped us to sell our expensive products easily.
PROSThis software is bringing us at least 10% revenue.
CONSSometimes their customer service responses are delaying.
Reason for choosing Klarna
Klarna's proposal was very attractive in comparison to other applications.
ZoeMae
Furniture, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Klarna Review
klarna has made paying in installements without interest very simple and keeps all information secure.
PROSklarna is an easy and secure way to pay online in installments when it is more convenient for the buyer. i use this often, along with afterpay as these are similar and not always offered on the same sites.
CONSthere is nothing i do not like about klarna. it is easily navigate-able online and in the app and makes paying on credit without interest very convenient.
Reasons for switching to Klarna
i use both as they are not always both offered on the same sites
David
Verified reviewer
Leisure, Travel & Tourism, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2024
get scammed on Klarna they won't help you to get your money back
Nothing costumers service is never there to help you
CONSI got scammed on Klarna I bought flight tickets on the Klarna app I did not get the tickets I contacted Klarna asking to please help as it was £1000 They asked me to submitted proof of email with the store who sold me the flight I did gave them the emails They also asked me to contact the store by phone and screenshot the call and send to them which I did. Everything they asked me to proof I did However they keep saying “we will sort it after 6 month I find out they sent me to a debt agency and reported me affecting my life and credit score. I call them And ask: How I will paid fornaomething that I did not recive??? Answer from Klarna is not our problem you sorted basically in all honesty if you planning to sing in on Klarna - DONT do it “DO NOT USE KLARNA IF YOU GET SCAMMED IN THEIR APP THEY WILL NOT HELP YOU AND YOU WILL LOSE YOUR MONEY AND YOU CREDIT SCORE AS ALL THEY WILL DO IS REPIRT YOU IN A DEBT AGENCY THEY WILL NOT CARE OF AS CUSTOMER “
Henrik
Food Production, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
Secure payments within a few steps.
A very functional tool that feels safe to use.
PROSFast and easy way of making payments from online sites. If a website uses Klarna, it makes me more safe to make a payment.
CONSAdvertisement in the app is somewhat taking down the experience.
Shana
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Klarna is a nice thing to have!
I've enjoyed the privilege of being able to pay for my items over time using Klarna. It is easy to use and great for helping with larger purchases.
CONSThere is nothing for me to complain about.
Andressa
Automotive, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Installments up to 3X
I really like. I have already purchased from several stores with Klarna.
PROSI really like the fact that it’s paid in installments. There are several companies and stores that already work with Klarna. So I can buy everything from cosmetics to furniture with the possibility of paying in installments.
CONSThe installments could be increased. Instead of 3, there are 5.
JoAnn
Arts and Crafts, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2022
Klarna is great
Klarna helped me get things when I was a little short with my money
PROSI love the idea behind Klarna. A payment plan for everything you need to buy
CONSI dislike nothing about this software. I think it’s a great concept
Sarah
Market Research, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Gain Everything For The Same Price
Klarna is necessary; especially after COVID. The ability to afford things for your home and still take care of your kids is difficult considering all the business foreclosures. Making payments every week or every other week is more than ideal when having to make sure your bills are paid but also have the things you need. Zero interest is a plus, I feel, why not use Klarna? You gain to lose nothing.
CONSI do not like how Klarna checks for approval while simply using the site and after an approval; meaning, if they approve you within that moment, if you do not spend the money right then, later on in the day you can come right back when you have free time and you could be denied spending power or your limit could be decreased. Klarna claims they have no control over the way that is dealt with but it is hard to believe.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Klarna est une solution de paiement en ligne très pratique et flexible
Klarna présente plusieurs avantages pour les consommateurs, notamment la possibilité de faire des achats en ligne sans avoir à payer immédiatement, ce qui permet de gérer plus facilement le budget. Il propose également une expérience d'achat fluide avec des paiements en un clic, des remboursements simplifiés et une protection de l'acheteur. De plus, Klarna offre des options de financement pour les achats importants, tout en permettant de découvrir de nouvelles boutiques en ligne et de bénéficier de promotions exclusives.
CONSMalgré ses avantages, Klarna peut présenter quelques inconvénients. Certains consommateurs peuvent être tentés de dépenser davantage que prévu en utilisant les options de paiement différé, ce qui peut entraîner un endettement accru.
Ricardo
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Klarna is een een fijne betaal methode
Klarna vind ik een fijne betaal methode je kan met veel banken betalen ik vind het jammer dat je niet met paypal kan betalen en ik vind het jammer dat je maar 1 maand de tijd hebt om te betalen ik had liever 2 manden de tijd gehad maar voor de rest vind ik klarna een hele fijne betaal methode
PROSAchteraf betalen is vaak handig De betaling verwerking is snel Je kan met meerde banken betalen
CONSDat je alleen niet met paypal kan betalen De betalings tijd vind ik te kort
Kayleigh
Consumer Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
BEST buy now, pay later app I've EVER used!
We purchase high ticket items for our customers for repairs and upgrades to their RVs. We require parts be paid for before we order or at least a down payment because some items cost so much. This allows our customers to afford upgrades and new things for their RVs through our company because we have the option to order things and buy them now but pay them as we go.
PROSKlarna's decision process is quick and easy. It doesn't take forever to get an answer or a payment plan. They literally explain EVERYTHING throughout the whole purchase process.
CONSI wish they were partnered with more stores for the "shop in store" option where you can create a card at check out to pay for your order in the store in real time. While Klarna is partnered with a number of stores, they are more specialty stores and not so much the big name department stores.
Raymi
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
Onprofessioneel
Nihil geen voordelen van klarna inzake servixe
CONSSlechte communicate, bereikbaarheid, afhandelen geschillen
Reasons for switching to Klarna
Slechte service klarna
Sandra
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2023
Not my favourite payment method
You can reach customers you can’t reach with other payment methods
CONSThey give options to customers that result in disputes, for example they offer that customer can pay after receiving the product when it is not our policy. It is impossible to contact customer service. They algo give no option to answer disputes so any incident results in a loss of money for the company, encouraging fraud
Tybithie
Verified reviewer
Telecommunications, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Break Payments off into Smaller Payments
Klarna has been a true lifesaver for me. At first, I was a little wary about the app, but over time I have grown to love the app a lot. You shop through the Klarna app and they generate a payment card for you to make a purchase. You then can select to pay over 4 payments every two weeks for an amount of your total purchase or if you're able to do the financing then you can pay it over 6 months with a payment per month, of course, the financing has an interest, but the big thing is that making on-time payments does help your credit score as well. You also don't have to wait to pay for every two weeks, so if you want to pay off your purchase you can also do that as well. I highly recommend using Klarna because it is very helpful and convient.
PROSI like the fact that I am able to get products and then pay for them over time. I also like that making timely payments actual help to improve your credit score as well.
CONSI would like the ability to be able to change a pay day sometimes will take the payment automatically, and sometimes it will postpone the payment until you have the funds. So I would like the ability to change the payday for at least one payment so you never have the risk of it automatically taking out.
Francesco
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Il pagamento a rate più semplice ed immediato
Molto positiva la mia esperienza: utilizzo Klarna per alcuni e-commerce che ho creato per miei clienti: il pagamento rateale semplice e intuitiva incrementa le vendite e la soddisfazione dei clienti.
PROSLa semplicità di utilizzo sia per gli amministratori e-commerce che per il cliente finale.
CONSKlarna non permette si superare una certa soglia e per alcuni e-commerce che vendono prodotti costosi è limitante.
Reason for choosing Klarna
Dalla mie esperienze è l'opzione più snella e comodo per la maggior parte degli e-commerce
Essénamee
International Trade and Development, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Logiciel de sécurité
Une géniale application
PROSCela peut me permettre de sécuriser mes donnés
CONSCela bouffe beaucoup de connexion internet
Carly
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2023
Wasted my time
Overall trying to use this service was a complete waste of time over the span of two weeks. I submitted all of the applicable info on their on-line application, waited a week for a response, then received an email requesting proof of business registration and a copy of my ID. I sent the info and waited another week only to get the response that my application was rejected because they don't work with sole proprietors in Canada. I provided this info. via the on-line application and could have spent that 2 weeks setting up an account with an appropriate company.
PROSI didn't get a chance to use their service
CONSThey don't provide upfront information about what qualifies to use their services
Reason for choosing Klarna
This was recommended by a friend
Tiara
Verified reviewer
Media Production, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2023
Great when you're in a bind
The flexibility in the borrow amounts and frequency of installments. The payment plan and interest rates are very reasonable. Every transaction with the one time use card is broken down into four payments and sometimes they'll offer incentives when shopping with certain retailers.
CONSThere is virtually no customer service or support. If an issue arise, expect to wait 3-5 days for someone to get back to you.
Michael
Consumer Services, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Klarna: Easy, Affordable Non Credit Payment Option
Klarna has made purchases possible for me as I rebuild my credit. Klarna is an available option when making a big plan.
PROSKlarna is an easy to use payment option that many online stores offer in addition to credit cards. Through Klarna one may choose an option of four payments spaced out over a two month time period every two weeks to make paying for larger costing items more easy. Through Klarnas Ap one can also choose to create a one time use card and use it in any store and choose between 6 month, 12 month, 18 month and even 24 month payment cycles, paying one payment each month.
CONSKlarna charges a small interest rate which increases the overall purchases amount to an affordable and acceptable rate for using their services.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
Best shop-now-pay-later product in Europe
Very easy checkout process, good overview of purchases, generous credit limits
CONSThere were some log-in bugs, but they have been fixed now
Jordyn
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
A Must Need for Shoppers
Overall, I've had a great experience with Klarna, and it's made paying off larger expenses easier without worrying about interest.
PROSI like that there is no interest; I can slowly pay off large purchases with four payments every other week without worrying about it affecting my credit or adding up. In addition, Klarna allows you to extend your payment if you cannot afford it at the next payment date. The app will enable you to shop through brands that use Klarna, which takes care of the hassle of making sure a brand uses Klarna.
CONSI don't like that this option is not used for a lot of brands and online stores, however, it is becoming popular.
Shanice
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Best App So Far
I love and still use this App it has so many different stores online and in store
PROSI like that you can get one time pay cards and auto check out with Klarna on many other platforms
CONSlimiting the payment type and only two repayment options available