All Tuition Express Reviews
1-25 of 171 Reviews
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Jeni
Education Management, 51 - 200 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2023
Easy, Easy, Easy.
Nicole
Verified reviewer
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
WorldKids Survey
Great experience and support in all ways. Thanks!
PROSEasy to use and very effective. Great customer care.
CONSNothing I can think about. Once you get to know how to use it it is pretty straight forward.
Lori
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
We use Tuition Express to process our weekly income and love it!
Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!
CONSThe turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.
Vendor Response
Lori - We're glad to hear that Tuition Express saves you so much time and that working with our customer service has been such a positive experience for you. As to notifications on declined payments, it depends on the type of payment and the bank. With credit cards, you are notified immediately for Point of Sale transactions and same day for failed batch payments; however, for ACH transactions some banks report more quickly than others. You are notified about declines as soon as we receive a confirmation from the parent¿s bank. Also, sometimes the notifications are sent to the owner of the center, rather than the person who is responsible for making sure everything is reconciled--that¿s something we can easily remedy.
Replied August 2018
LaDonna
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2022
Customer Service is horrible.
Tuition Express was okay for what is worth. The customer service is horrible. When asked the agent his last name, I was told I don’t need it. Then I asked for a supervisor, and was told no, and hung up on me. The agent name was [SENSITIVE CONTENT]. I will never do business with Tuition Express again, and I advise others to find different software company’s.
PROSThe software is simple, but took months to be trained on. I’ve been paying for this software since March 2022, just able to use Nov 2022
CONSThe training time to receive a call to train on how to use software.
Jennifer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2018
Great Software, very difficult to get customer support
Over all, I will continue to use Tuition Express.
PROSTuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.
CONSI don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.
Vendor Response
Jennifer - We're glad to hear how easy Tuition Express is for your staff and parents to use. We're sorry you've found it challenging to reach support. Hold times do vary and it can often be easier to get through early in the morning or later in the afternoon. Tuition Express Support is available from 6:00 a.m. to 4:30 p.m. Pacific. If your question is Procare-related you also have the option of calling our main Tech Support number or submitting a question online. Hope that helps. See: http://procaresupport.com/contact-procare-support/
Replied October 2018
Chaney
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Valuable tool for payment processing
It isn't the cheapest but it makes up for the cost in the time you save by not having to manually input payments to the ProCare accounts. You can only book out charges two weeks in advance which is good and bad. I have no plans on ever switching as we are huge fans of ProCare and Tuition Express is a valuable feature that supports that program.
PROSThis software keeps us organized with payments and integrates with ProCare software so payments get posted directly into the parent accounts. If you have the ProCare software then Tuition Express is a must. It is a huge time saver.
CONSIt isn't easy to refund families if an overcharge occurs. We find it easer to just write them a check or post a credit to their account. This hasn't been too problematic but is a feature I would like addressed some day.
Reason for choosing Tuition Express
It is a huge time saver and helps us have reliable payment income.
Reasons for switching to Tuition Express
The integration feature and ease of use.
Jessie
Primary/Secondary Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Fast, Professional, Easy-to-Understand
Wonderful experience with my customer service representative- or should I say expert. My questions were addressed with ease and I was even given tips and advice to make my navigation with the software even easier than it was before.
PROSI love that Tuition Express is overall self-explanatory and easy to get used to. It’s a plus that their customer service is excellent and makes me feel confident that any issues or questions our center comes upon will be solved almost immediately.
CONSIf I had to choose anything to not love about the software is the small hiccups our center comes across when we need to update the system. Sometimes the “Update” button pops up even after we have updated already. It’s a simple click to get it to go away and thankfully it does not interrupt the program or any tasks we have to complete.
Vendor Response
Jessie - We're glad you've had such a wonderful experience both in using Tuition Express and with the team that supports it and offers advice. The issue with the "Update" button coming up on screen was a very short-term event and has been resolved. Thanks for letting us know.
Replied November 2018
Kristen
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Grear ROI
Overall, my experience with Tuition Express has been positive. The customer service has been excellent as well as the product and results.
PROSTuition Express is easy to use and provides a great ROI! It helped our early care and education centers ensure that tuition was billed on time, the correct tuition amount was billed, that tuition was collected on time, and that proper late fees and discounts were assessed. This made budgeting and auditing so much easier. Parents appreciated the convenience of being able to make tuition payments with a credit card and being able to pay remotely.
CONSWhat I like least about Tuition Express is the credit card processing/service fees that we are charged because Tuition Express is proprietary; it is expensive! We are a non-profit, 501 (c) (3) and our board of directors and auditors closely watch how much money is spent on processing tuition payments. As a non-profit, our funds are limited and are service directed.
Veronica
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to Use
We are still learning about Tuition Express with Credit Card Options and am sure are not using it to the fullest extent. So far it has been pretty easy to use and parents are overall satisfied. There do seem to be some kinks here and there, like one credit card kept getting billed months later even after the child had been changed to withdrawn and had no activities in the billing box. If those can get worked out, it would be wonderful!
PROSTuition Express is easy to use. It has been time saving in collecting payments.
CONSWe did not realize that our center would be charged 3-3.5% in Merchant Fees when average is about 2%. If Tuition Express had a way of estimating that better during the sales process, we would have better accounted for the cost increase.
Vendor Response
Veronica - We're glad you've found Tuition Express easy to use and a time-saver. As to rates, they vary based on the type of transaction (batch processing versus point-of-sale) and the types of cards people use. We'll have one of our consultants get in touch with you to consider the best strategies for your situation. And, regarding withdrawn children, as long as the family still owes you money batch payments will continue to be made; however, you may disable processing for that account if appropriate. You may also opt to allow the parent to pay on their own through MyProcare (the parent portal).
Replied November 2018
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
Works great for payments
Set it up and forget it! Easy to set up and takes care of itself.
CONSNone that I can find as of now. I use during the summer for daycare. Set up one time and done for the year.
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use & User Friendly
Tuition Express is very user friendly. My son's daycare uses tuition express as the platform to pay tuition weekly. As a user I have had to enter my banking information for auto debit as well as obtain payment records for Flex Spending reimbursement. Each of these tasks took no time at all to complete.
CONSI do not have anything negative to say about this software. For what I was using it for it performed just as I needed it to.
Vendor Response
Thank you for review! We appreciate your kind feedback!
Replied December 2020
Amy
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Overall great product
Generally a great tool. Wonderful for keeping track of students and staff.
PROSIt's relatively user friendly. The fingerprint log-in is great.
CONSIt has so many functions that it can get confusing or difficult to find things because they aren't in the user manual.
Vendor Response
Amy - We're glad you're so happy with the fingerprint check-in option for parents and staff. As to the many functions available in Procare, we do strive to make it fully featured while also keeping it easy to use. It's true the printed manual does not cover every possible topic (it's meant to help you get started), but you'll find every feature meticulously covered (often with a short video clip) at ProcareSupport.com. Just click the question mark on any Procare screen to go to the appropriate online article.
Replied October 2018
Paula
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Tuition Express
Our tuition fees are paid on time. We do not have to track clients down for payment. Most of them use the ACH option or pay from their phones.
PROSThere is nothing that I don't like about Tuition Express. It has made my job so much easier. It has made the weekly collection of tuition seamless. We use ProCare Cloud as well and our parents even have the option to pay from their phones.
CONSHonestly, I love everything about it. There is nothing that I would change.
Reason for choosing Tuition Express
Tuition Express gives the most for your money.
Jessica
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Assistant Review
I really like having all of the information on the children and parents at the click of a button.
PROSIt allows easy payment options for parents.
CONSSome of the functions are hard to understand.
Vendor Response
Jessica - We're glad to hear you like the easy payment options for parents. We will have our Customer Service Team reach out to you to see if there are any functions we can help you better understand. One thing you may find helpful is this article on how to make a change to a batch of payments. See: http://procaresupport.com/change-or-cancel-a-batch-of-payments/
Replied October 2018
Stephanie
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Compass
Easy to use! It really makes it easier on our directors.
CONSIt's very expensive! People are constantly contacting me about getting our credit card rates down. I just haven't had time to research all of that yet, but plan on it.
Vendor Response
Stephanie - We're happy to hear Procare makes things easier for your directors! As to card fees, there are strategies to help keep them as low as possible. We'll have a member of our Tuition Express team get in touch with you to review the most appropriate options for your schools.
Replied October 2018
Kathy
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Tuition Express survey
It has shortened my workday, reduced the amount of accts. receivable every week, eased payments for our parents. Love that the parents know the exact amount of their weekly fees at payment screen. Has almost eliminated those pesky "left over" fees (extra meals, field trips, etc.) that parent's can forget.
PROSIt is very user friendly. For parents and staff that are not computer comfortable, it is very non-threatening.
CONSNo cons that I can think of. You have done a great job.
Stephanie
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Tuition Express
AMAZING! We would have remind the same families to pay their tuition weekly and now it is all collected automatically.
PROSTuition Express has made the office more efficient. There is less time spent collecting outstanding tuition balances. The parents have access to their account information around the clock!
CONSNothing! I can not think of anything negative about the program. Its easy to set up and easy to use!
Maegen
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Maegen- Director
I had an amazing experience with my phone call and the support he provided.
PROSI like that it keeps our kids and Employees records together. It's easy to use and very easy to run our tuition each month.
CONSWhen I don't understand the bank end of it. ex.- If a tuition payment we try to submit gets returned and we try again, the parents say the money is there so dont understand why it won't go through. I did not understand in this case why we could not get it to go through so I called customer service and asked for support.
Amanda
Education Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
We have use Tuition Express monthly for processing payments for many years.
Ease in processing timely payments which provides financial stability.
PROSAs a Director of a multi-site Preschool and Childcare facility, Tuition Express allows a since of ease and security when processing multiple payments. I am able to process bulk payments at once or process one at a time set at preferred dates. I really appreciate the fact that parents can elect to participate in Tuition Express on a monthly basis, changing payment methods at any time without being penalized. This also helps to ensure timely tuition payments so that we can continuously meet our monthly expenses without the worry of not receiving enough revenue to sustain. Although we do not use the Credit Card processing regularly, we have used it on occasion in emergency situations. This also provides yet another flexible payment option that gives parents peace of mind.
CONSThe monthly cost, however with every service, there is a fee. So it is understandable and we are happy to pay the fees for the convenience this service provides.
Julie
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Incredible Data & Excellent Customer Service
Customer support is always willing, ready, and able. Always a joy to talk to them when I have a frustrating situation.
PROSThe ease in which it processes tuition and tracks every detail.
CONSIt is intimidating for a first time user but you can't do better as it covers every detail to help you manage your business. Customer support is amazing!
Jeni
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Easy, Easy, Easy.
We have not had a problem with this software and love using it.
PROSThis is so easy to use when you need to process payments
CONSI wish they would let you do payments more than two weeks in advance.
Reasons for switching to Tuition Express
We wanted something more automated.
Taryn
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Procare Tuition Review
We use this software to bill the parents that have their children enrolled in our facility. It makes it so easy to organize all of our information and accounts.
CONSThere hasn’t been any issues that we have found so far.
Linda
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Tuition Express for Child Care
Any time I have had any issues, I only have to call one time, get the assistance I needed and the problem is resolved
PROSuser friendly, great support, easy to read instructions
CONSfor the software add ons we use, there hasn't been anything NOT to like
John
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Procare overview
-Very easy to use. -Plenty of reporting tools. -Can handle every aspect of your business. Great CRM
CONSOnly thing I do not like is would love an app on iOS and Android to be able to monitor remotely.
Jennifer
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Tuition Express
Love it and makes processing payments easy
PROSThe ease of the program processing, with the click of a key.
CONSThe delay time it pulls from bank accounts sometimes it will not post for two to three days
Reason for choosing Tuition Express
Love the ease of the program and it came with the program I was using for my daycare.