Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes.

Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.

My experience has been good. My contact has been extremely helpful dealing with all my questions.

We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.

Terrible support,  they responded by deleting my account and data. I responded and they have not replied.

Pro: I likes the Easy of use, good features, good speed.

The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen.

Patients find it difficult to change their appointments once booked.

I like that our patients will have an easier time contacting our office. Hopefully through time will become more efficient in our using of it.

Easy to use for patients entry to get noticed.

Set up was confusing and not able to make changes based on what we require.

What I like least is probably the voice of the software. People think it's a fraud that call.

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

I have more access and control of the settings and the reminder system. Great customer support and their patience when I ask the same questions over again.

There were difficulties setting up and learning curves.

It is very intuitive and user friendly. Give visibility of appointment availability and patient intake.

We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder.

It have been a great partnership and the Pomelo team has been very supportive and responsive.

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options.

Initially Offered the best solutions and reach, Greatly integrated and fitted into our system.

The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer.

This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.

I am truly disappointed in the campaign product as we are still not using it because there does not seem to be anyone that can answer my questions.

This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

We really love Relatient. It does a great job at doing what it does.

Have had some trouble getting a response from customer service to fix an issue.

It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine.

The Opt Out was a little confusing for us at first, trying to decide which to choose for cell phone vs home phone.

Love how it integrates with our system and the information is pulled directly over that is needed to perform the job that we no longer have to pay humans to do.

I love the ease of use and as stated above the Demand Messaging has been a life saver for cancelling clinics and even notifying employees of instructions for clinic closure etc.

Huge reduction in our no-show rates, cut them in half resulting in improving access and revenue.

Setting up new patients is pretty quick and painless. I love the time if saves in contacting parents/patients and being able to respond when we have time.

What I like most are the support employees. They are always very quick to respond and very helpful.

Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise.

Patients, from time to time,  complain that they get to many reminders.

Love how easy it is to use and I can always reach customer service if I need help with anything.

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.

The ease of sending out a message to all of our patients is so helpful.

US Dollar

Pomelo Health is a healthcare management system that helps organizations streamline operations, remove frictions and go further to provide better experiences for patients. The solution integrates seamlessly with leading EMR systems across the country. 


Our patient engagement platform includes appointment reminders, online booking, secure messaging, mobile check-in, queue management, digital patient forms, secure telemedicine, and more.


 


 



LongDescription

Patient Records Management

Messaging

Faculty/Staff Management

Status Tracking

Patient Engagement

Admissions Management

Two-Way Audio & Video

Practice Management

Mobile Alerts

Online Forms

Patient Questionnaires

Group Registration

Email Alerts

Customizable Reports

Rescheduling

Document Storage

Access Controls/Permissions

Data Storage Management

Activity Tracking

SMS Messaging

Lab Results

View, Download, Transmit

Real-Time Monitoring

Scheduled Messaging

Secure Messaging

Task Scheduling

Ad hoc Reporting

Waiting Time Tracking

Real-time Alerts

Group Scheduling

Confirmation/Reminders

Online Registration

Calendar/Reminder System

On Call Scheduling

Virtual Waiting Room

Wait List Management

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Customer Database

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

Configurable Alerts

EHR-Agnostic

Care Plan Management

Calendar Management

Patient Flow Management

Multi-Physician

Scheduling

Data Import/Export

Care Summaries

Multi-Location

One-to-One Messaging

Self Service Portal

Self Check-in/Check-out

Customer Experience Management

Online Scheduling

Booking Management

Email Marketing

Mobile Access

Real Time Data

E-Prescribing

Multi-Channel Communication

Waitlist Status Tracking

Queue Management

Client Portal

Real-Time Notifications

Cancellation Management

Patient Education

Forms Management

Email Reminders

Patient Communications

Group Messaging

Workflow Management

Message Personalization

Real-Time Updates

Email Management

Website Integration

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Automated Scheduling

Virtual Meetings

Physician Scheduling

Chat/Messaging

Availability Management

Customizable Templates

Calendar Sync

Physician Management

Patient Monitoring

Multi-Language

Real Time Reporting

Customizable Branding

Prescription Renewal

Contact Pomelo Health for pricing details.

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Pomelo Health

In Person

Live Online

Webinars

Documentation

Videos

Relatient is a web-based solution designed to help healthcare centers and hospitals schedule appointments and streamline communication with patients via emails, text and voice messages. Key features include online registration, data capture, customizable branding, survey collection and targeted campaigns. 


The HIPAA-compliant application enables staff members to book appointments, send notifications for missed visits and record patients’ acknowledgment/cancellation. Users can create custom reminders based on factors such as location, practitioner and appointment type for patients. The solution comes with a messenger feature, which lets doctors converse with patients as well as view upcoming appointments and unpaid balances. 


Relatient integrates with multiple third-party platforms such as AdvancedMD, AllMeds, AntWorks, Aprima, Athenahealth, Cerner, eClinicalWorks, Epic, Lytec, MacPractice, SOAPware and more. Pricing is available on request and support is provided via phone and documentation. 


 



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