Have helped reduce our admin hours

Customer support Dashboard Ease of use Reporting

Seem to have regular faults and errors across all areas of the software

Overall experience with Gymmaster is great and i would recommend it to other users that need a software program for their fitness facilities. Its a great program for member base collection.

It's easy and simple to operate and navigate through the system. Keeps all data collection and helps track member activity. Shows business progress and what periods are peeking and not.

The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online.

overal good as system is well laid out and easy to learn

Ease of use and the quick to answer help line offered when unsure of anything

system errors such as doors locking when not supposed to or changes made to the system that have effected members

Thanks team for all your support and helping our family run studio grow xx

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

I honestly had no problems over the last 3 year with the software.

Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Gym master has a very user friendly point of sale system.

Nothing at all.I have yet to still book for more training to bring me up to date.

The customer service/help team is very nice, responsive, and helpful.

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

We love everything about gymaster, it is cost effective, user friendly and the support is great.

Not much I can complain about. We like everything about this product.

very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum

I like the support and how helpful the staff are

no cons to mention, gym master does exactly what its suppose to do.

I love GymMaster and so do my clients. I couldnt ask for a better product.

The website and app are easy to navigate and set up classes.

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

GymMaster allows us to operate our facility without staff fairly easily with minimal technical experience. Setup was a learning curve we were able to work through with our IT business partner but once we had everything setup we were very impressed at how everything was able to be integrated fairly seamlessly. The app, while still quite glitchy, allows us to monitor what's going on at our 24 hour facility remotely at all times. Our members love being able to use their apps to monitor their memberships and buy products on their own after hours. Tailgating works perfectly and allows us to easily monitor when non-members have entered without prior arrangement or with permission as a dropin with a friend. Being able to unlock the door remotely via the app is also great for when we have visitors or a member has forgotten or having issues with their fob.

It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.

Some background features seem to exist that we don't know are on or able to be changed. Some things happen automatically by default that I do wish were default set to off that we don't know are on until some unforseen action happens. As we learn to use it more and more we are able to work through these things but sometimes with updates it seems there are more 'default' options appearing waiting for us to find.

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.

Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.

The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.

the software is so good, the support team are really friendly and always willing to help.

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

non, i love everything about it, i really cant think of anything

Ease of use. Value for the money. It made my job easy

The thing I like the least was that you had to have Internet to update profiles

OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

You need better support. When you delay companies days of incoming revenue, you no longer are an asset but a huge liability that we are paying to have! Must do better! I am terribly terribly disappointed, and upset that I allowed our developer to present this as an option.

New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours! 2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads! 3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer! 4. So much more! I am furious

It was great. Good Communication and support.

We liked the seamlessness of membership sign up and swipe access assignment.

It was challenging werent able to fully integrate with debit success.

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

Easy to use No down time Updates remotely Fantastic back up from service staff/tech staff

Nothing springs to mind, we probably don't use it to its full potential

By far the best customer service I’ve ever worked with! I will swear by this 100%, and the software is great and easy to use!

Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

My only complaint would be that the with everything you get it doesn’t come with the door strike.

They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering

Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.

The GymMaster System is very easy to use The software is very intuitive to use. The client file information is stored in a very readable format

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly

Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience

We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.