All Membroz Reviews
1-25 of 32 Reviews
Sort by
Dilhan
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Gym membership management
Good customer feedback
PROSFlexible specifications. Custom features
CONSI am happy with all i have no regrets in selecting this.
Reason for choosing Membroz
Customer service is on point fast reply and work on the issues fast as possible
Vendor Response
Thanks you Dilhan
Replied August 2021
Md
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Excellent Appointment and Schedule Management Tool
We needed a way to schedule, update, and follow up on our consultant's appointments, and the Membroz solution well surpassed our expectations. This tool has now become a staple of our daily operations.
PROSAlmost everything about this software is to my preference. I have used a lot of them, and this one is by far the best in terms of setup because it is quick and simple to complete.
CONSNot yet faced any issues with their system
Vendor Response
Thank you Sir, It was pleasure working with your organization.
Replied April 2023
Miranda
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2022
BEWARE! This company is a complete fraud
This company is completely fraudulent, going beyond bad service and technology, they will actually steal money from you with no reply. Our spa company signed up and paid in advance for 6 months licensing. It was the absolute complete fraudulent system ever. The core system has no security or stability. Many times we lost our customer data, just deleted with no explanation, it would send automatic wrong emails of receipts, bookings to clients who have never been to our spa. Yes they tried to help to fix it, but it was like putting new tyres on a car with no engine. It just did not work. We had many client complaints, many tears from front line staff, for 6 months this company and system made our company a nightmare. We lost thousands and thousands of $$ in bookings from angry clients and lost bookings. I also paid $700 for a customised APP that never ever was started. After 6 months, of patience and nice messages, even though our situation was bad, I was never once rude or demanding. But when I asked for my money back for an APP that wasn´t even started to develop, I was blocked, no messages read, no phone calls returned. This is a complete and utter fraudulent business. Be careful of fake reviews. This company is not ethical, if they can just stop contacting a client after payment, then of course, they will need to concentrate on increasing all the fake reviews from their friends and family.
CONSeverything was a fake, it did not work, bugs everyday, unstable and unreliable server that would lose customer data
Vendor Response
This was not expected from client with whom our team have been working since 7 months. Neither we are fraud nor we have taken any money. You have subscribed for 6 months service in Dec'21, system was live till May, there is not way we could have refunded for service already rendered. Our support team has helped them migrate huge database along with multiple training sessions. We never demanded any money for data import service even though it was not part of SLA. Regarding customization request, we already refunded you money even though 70% work was done from our side. Let me put our side of story, Your team never accepted your decision to use other software, they were not ready to change working style, our support team experience were not pleasant with them as they have decided to not use sytem. We have try our best to accommodate many request they made to make certain UI changes and workflow. I wish we have taken decision earlier to tell client that her team is not ready to use system
Replied June 2022
Jigar
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Excellent customer service
Using Membroz was a fantastic experience for me. especially in terms of customer service. I was consistently amazed by how quickly we were assisted. The speed with which they resolve any issue and, most lately, the kindness with which they assist us. In the future, I wouldn't think twice about using your services again.
PROSAn excellent, straightforward, and reasonably priced scheduling tool is Membroz. The administrators and proprietors of fitness studios now have better scheduling options. On-ramping is easy to set up and doesn't require extensive training.
CONSAccording to my experience, there are no cons.
Fazal
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The ideal option for anyone looking to launch and grow their own business
I do advise using it because it is a great system.
PROSIt is simple to modify. It's simple to get in touch with customer care, and they're helpful with anything you need.
CONSExtremely satisfied with the work performed.
Reason for choosing Membroz
For a business owner trying to simplify her operations and reduce the size of her company at the same time, Membroz offered simplicity and affordability.
Vendor Response
Thank you Sir
Replied May 2023
Gulvendra
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Membroz has been a big assistance to me over the past two years
That is one of the most impressive markets I have encountered. When you have a complaint, the help is absolutely excellent.
PROSThere was nothing about the software itself that I didn't like. This was significantly less complicated than a competitor we previously used, and it was incredibly simple for our users to operate the app.
CONSNothing has gone wrong for my business so far.
Vendor Response
thank you sir
Replied May 2023
Kartik
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Very user friendly
Online booking And membership management
CONSBetter user experience for mobile app and web.
Shitalkumar
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Perfect product for time share and Club management
Value for money deal.
PROSThe software offers wide range of options for different requirements for a new time share company. High degree of customisation possible
CONSThis product could have been wonderful if they offer a residual app. But I received update on regular intervals.
Nikunj
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
"Great tool to Manage your Business''
Payment processing, account & finance reports, and a number of other useful functions are all available with Membroz.
CONSNot yet faced any issues with their system
jigisha
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Best Software service
the feature and the access is very easy to use
CONSbetter design can be but overall no issues
Ashwini
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Review for Membroz
Timely support, easy to use software, best option to maintain the database.
CONSThere should be intimation before you upgrade the software and also the information should be shared about the new changes.
Vendor Response
Thank you for sharing you review and concern, We take this forward.
Replied May 2023
Yash
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Membership and Club Management
Membership flow is great and We are using mostly this functionality.
CONSI used most of that functionality of membership management and I don't have problems.
ronak
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Well designed for the timeshare business
overall experience was good
PROSUser friendly experience. Usage summary can be easily tracked.
CONSSometimes the site gets slow this might get improved
Abhishek
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
User friendly management software
It solves the problem of usage allotted to the members and can be easily tracked in profile.
PROSFacility booking management gets easy to manage also can be booked by application side from the members
CONSFeedback should be received by the members while checkin out
Khushi
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Easy to manage facilities
Uesr friendly products esay to manage all the bookings
CONSNot yet found any cons.Can make app more attractive
Sarvpreet
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Review
Excellent
PROSCost effective /customer friendly/As expected
CONSSome fields missing/weekend customer care not available
hitesh
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Excellent service
Excellent software by membroz and all service inbuilt in one software.
Vendor Response
Thanks for your valuable review.
Replied May 2022
Khushi
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Excellent Membership Software for Clubs.
Easily understandable dashboard and reports & supportive team with quick response
CONSIts been seven months while using so not faced any major issues yet.
sunil
Recreational Facilities and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
excelent
good staff support. always on the run for any need
PROSeasy to work and operate. cooperative back hand staf
CONSnothing every thing is ok with membroz software
Reason for choosing Membroz
more efficiency to work with membroz
Reasons for switching to Membroz
more efficiency to work with membroz
Adity
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
User friendly software
Web and app combination works very smoothly
CONSIt's can increase more features in app...
Jitendra
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent software, reasonable price, excellent support
I have tried a few different softwares for my business but it all seemed disconnected. Using Membroz solved this problem. Their training & support team were awesome at understanding my business model & helped my staff in setting up Membroz. I would highly recommend this to everyone in Health & Fitness industry.
PROSA well built software with frequent addition of new useful features. Excellent training & customer support team. Helps my business stay competitive at a reasonable price.
CONSSometimes new features can be a little inconsistent, but the support team has always been quick at providing satisfactory solution.
Vendor Response
Thank you sir
Replied August 2021
Darshan
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Best management software
feature packed product, functionality was good
CONSUI need to improve, u can add training pop-up for better understanding of product
Vendor Response
Thank you, We will continue to improve self-service and training part in application.
Replied August 2021
Jasvinder Singh
Hospitality, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
it is very awesome app and helping staff
it is very easy to use
PROSwe are tanksful staff, and member ship management.
CONSonly that their staff and their services
Reason for choosing Membroz
Long Vision Hospitality Pvt Ltd i have used this and very easy to operate
Vendor Response
Thank you sir, You feedback help us to improve our services.
Replied April 2023
Jitendra
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Easy to use
Easy to use software. Manage inquiries easily
CONSThere isn't any cons according to my experience
Bhargav
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Good Product
It's a good product to manage memberships
CONSnot facing any issues till now with Membroz