All Groomer.io Reviews
1-25 of 25 Reviews
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Johan
Individual & Family Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
The Right Solution For Mobile Groomers
Groomer.io is the most important software of my business. It is what I use to make sure my employees are booked up each and every day, and it’s what my employees use to work their route and complete each service from start to finish. I’m so happy that we found a solution that checks all the boxes of what we need to run a successful mobile grooming business.And the Groomer.io team is second-to-none. I know we are in good hands with their help.
PROSGroomer.io is one of the easiest apps to use from the client’s side. Your clients don’t have to download an app into their phone in order to use your services. They can do their intake forms and appointment requests straight from your website, and when they get notifications or reminders, they receive a normal SMS text message to their phone, so they can’t miss it. They also get an automated phone call when their groomer is on the way.This is honestly the most high-tech solution developed with a low-tech audience in mind.
CONSThe initial set up and implementation was not the easiest thing process, and this is coming from someone who considers themselves very tech-savvy. There was a lot of walking through with the support team (which is awesome by the way) initially to get everything to function the way I wanted it to function. Once everything works as it should, though, it is a smooth experience.
Reason for choosing Groomer.io
From our research, it looks like Groomer.io really functioned in the way we needed to. MoeGo is more popular and established, however it requires customers to download an app, and at-a-glance, it didn’t seem to have a lot of website integration. An app that integrated intake/appointment scheduling features that I can link to straight from our website was extremely important for our marketing purposes, since we needed to be able to track traffic and conversion data.
Brianne
Consumer Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Happy Groomer.io User
I have had an extremely positive experience with groomer.io.
PROSI love the two-way messaging and automated calls to let the pet parent know their dog is ready to be picked up at the end of the appointment. it is a very convenient feature that many of my clients like as well. I also like that we are able to save the client's card on file to charge in the case of a no-call or no-show, or there is the option to charge a deposit.
CONSI don't like that the payment processing fees for using a card that is saved on file for a client are more than the processing fee if I were to physically swipe the card in person with my client. They offer the option to save a payment card on file yet we are charged a higher percentage and base fee for using that option as a way to pay for a clients grooming services.
Reason for choosing Groomer.io
I like the simplicity of their design and the ease of use was not complicated or overly detailed to the point of not being able to understand the product without an extremely in-depth tutorial of the software. They also have a great price point and I love that it is priced per appointment completed not an overall rate that doesn't vary if you do more or less business every month.
Marissa
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Groomer.io
Mostly good. Very easy to reach out to them if you have issues.
PROSEasy and good to use. Easy on both us and the clients.
CONSUpdate a lot. There are always new things being released that require us to update the app.
Shandy
Veterinary, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Very happy client!
Great experience! I recommend it to every groomer who is looking for a better, easier app to use for scheduling and client profiles.
PROSI think Groomer.IO is one of the easiest apps I’ve used. I have a a lot of trouble learning, especially when things are more complex like other apps I’ve tried. Groomer.io gave me ease of mind with how simple it is to use, with the added bonus that they work with squareup! They send appointment confirmations and reminders to all my clients, so I don’t have to worry about checking in myself, when I have other things I’m worrying about.
CONSI haven’t found anything yet that I don’t really like about groomer.io. I would have to use it for a lot longer to see if there’s something I’m not fond of.
Reason for choosing Groomer.io
Ease of use. It doesn’t have any unnecessary complicated functions. It is straight forward and everything is very easy to find and use/access.
Reasons for switching to Groomer.io
Other apps were too complicated to use and I couldn’t understand how to even do the basics like booking in a client.
Kimberly
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best Software!
I couldn’t work without groomer.io! It helps me with booking, my own work schedule, reviews, and more!
PROSI love that my clients can pre book their own appointments online.
CONSNo complaints. I like everything about this software.
Reason for choosing Groomer.io
Inexpensive and geared more towards cell phone users.
Reasons for switching to Groomer.io
Groomer.io is more customizable for groomers and business owners.
Megan
Consumer Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Groomer.io is worth it!
It was so much easier when I made the switch to Groomer.io. They don’t charge you for the appointment if the client cancels last minute! It has truly been helpful to me starting up my grooming business!
PROSI love how everything is in the app on my phone! I like being able to communicate with my clients and them having the option to book online!
CONSI haven’t found anything that I don’t like about the app!
Reasons for switching to Groomer.io
This program had an app and all the features I needed.
Ruth
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to use and saves us $$$$$$
They are awesome!!! I’ve used three other grooming softwares and they’re awful. Groomer IO is the best!
PROSThis program is so easy to use. It’s customizable so I don’t feel like I need to adjust my business to use it. I really like how they listen to their clients. I’ve made several suggestions on changes that would benefit us, only to see it implemented a few weeks later. I’ve experienced very few issues, and ones that come up are remedied within a few hours. Most of all, this software has allowed us to not need a full time staff member to schedule, onboard new clients, and process payments. We have saved THOUSANDS each year in decreased payroll by using Groomer IO. It’s the best improvement I’ve ever made to our business.
CONSOur business works on appointments and I wish Groomer IO would clients to make an appointment online. Right now, they can only make a schedule request.
Reason for choosing Groomer.io
Customer service, ease of use
Reasons for switching to Groomer.io
Because Gingr was costing me too much in personnel and headaches
Misti
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Groomer.io is the way to go!
Customer service is very good. App is easy toUse. We like it
PROSEasy to use. Saves time. Customers like it too.
CONSStill haven’t mastered mobile grooming.
Reason for choosing Groomer.io
[sensitive content hidden] won me over
Reasons for switching to Groomer.io
Free trial was offered from [sensitive content hidden]
Christina
Veterinary, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
How do you even function with out Groomer.io?
What’s not to love? Super easy, super cheap, and never calls in sick! I honestly feel my business has grown so much with the help of Groomer.io! It would be a nightmare if I had to manage this all myself!
PROSThis system is by far the most amazing thing I’ve added to my shop! It’s just me, so having groomer.io is like having an employee but without the cost, headache, or scrambling when they call in sick! This system is super easy to use for me and my clients! Clients tell me all the time how much they enjoy the ease of booking online and paying their bill before they leave their couch!
CONSThe only thing that would make this system better would to be able to send pictures through the text system. However, I heard it was in the works. So that will be such a great feature added!
Reason for choosing Groomer.io
Cost! Hands down the most cost effective for all the features you get!
Sterlin
Consumer Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Everything you need
Easy to use and understand. Other programs I did trials with were confusing with tons of fields for every client. Groomer.io made everything simple and it is a very affordable program. Others I tried charged a ton for features I didn’t want or need! Groomer:io has everything I need
CONSMobile routing assistance could be better, I wish it showed me the miles between stops on every screen instead of just some. On some screens it only tells you the minutes not the miles. Wish I could fully customize my confirmation messages instead of selecting from premade messages. Also really needs to have a list I can view of canceled appointments.
Reason for choosing Groomer.io
Easy to use and affordable
Meranda
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Overall worth the cost
It does a great job of keeping all client and pet information well organized and easy to understand.
PROSThe customer support is amazing and overall the system is pretty straight forward and easy to teach to my employees.
CONSI wish it was more mobile grooming friendly. I would like to be able to see drive distance without being in smart book mode. I find the smart book mode is not helpful at all for it will not show everyone's openings, just the last groomer. It also will do more than the weeks I requested without any indication of doing so. I also wish the texts were not so expensive, especially when clients send me every sentence separately when writing us.
Reason for choosing Groomer.io
I like that it was an app and was focused specifically towards mobile. It was the easiest to understand and you can put pictures in the files and texts which has been great.
Shelby
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Groomer.io
10/10
PROSCustomer service. I haven’t had an issue that wasn’t resolved quickly and efficiently.
CONSNothing isn’t top knotch. Any concerns are addressed completely
Reason for choosing Groomer.io
Customer service
Reasons for switching to Groomer.io
Help with appointments
Gina
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Love it!
I like most everything about the software!
CONSThe only thing I do not like is not having the ability to black list people and keep people from booking online if they have been banned and that it let's people create multiple profiles for the same dog or same name
Reasons for switching to Groomer.io
They wouldn't listen to their users
Hilary
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Changed my business
Groomer.io is wonderful. Our clients love it and customer service is excellent. They are always willing to help as well as continue to listen to the users and add or make any necessary changes.
PROSThis software has changed my business. I like the appointment reminders most as it greatly reduces no-shows.
CONSI wish we could select which phone number to contact when the pet is finished (I.e. husband or wife)
Reasons for switching to Groomer.io
It was horrible. Not user friendly and no customer service.
Lacy
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Grooming by Lacy loves groomer.io
Phenomenal!
PROSCustomer support, online scheduling, the customer portals, and terms of service
CONSYou have to do select things online and some in the app
Reasons for switching to Groomer.io
I could write a book….. customer service…. #1Online booking was horrible Customer profiles took minimal infoNo space for ahot records just a “vaccination note” box then a drop down list of “vaccinated” “partially vaccinated” “not vaccinated”
Loren
Individual & Family Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Groomer.io is a game changer for the pet grooming industry
Groomer.io has been life changing for my business and I could not imagine operating without it.
PROSThe customizability, ease of use, and most of all, the time I save with this software. I no longer spend hours sending out reminders or it’s time to schedule messages
CONSNot being able to run reports without the help of customer service
Reasons for switching to Groomer.io
The service was not intuitive for me, too costly, and the customer service was poor with 123 pet. Groomer.io is intuitive, affordable, and the customer service is always responsive and top notch
Kelsey
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Mobile grooming convenience
10/10 priced fairly, will always use for my business.
PROSThis software has made my life so much easier! So many amazing features. From scheduling to payment I love it all.
CONSEverything works great! I would say if I have bad service the app won’t load properly but that’s not really the apps fault.
Reasons for switching to Groomer.io
Groomer io is more mobile groomer friendly
Lindsey
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to use
Good
PROSEasy to use , customers can use it easily
CONSLoads slowly some days or not at all. Time blocks
Reason for choosing Groomer.io
No reason
Victoria
Veterinary, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
A Game Changer!
Customer service is amazing.
PROSClients are always commenting how professional and easy it is to make an appointment using the software. So much easier than a pencil and appointment book!
CONSProbably things I haven’t taken the time to explore
Reasons for switching to Groomer.io
I was forgetting to send out messages to remind clients
Myke
Primary/Secondary Education, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Couldn’t imagine not using Groomer.io
The groomer.io team is amazing. Whenever we need assistance they are a phone call away and happy to help.
PROSIt has allowed us to free up so much time to focus on other parts of our business.
CONSNothing! Groomer.io has everything we need.
Reasons for switching to Groomer.io
Groomer io is so much more user friendly
Adriana
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best app for booking appointments
It's been super easy to use. When there is new or updated programs it's been easy to learn also.
PROSThat I can communicate with the clients via text through this software.
CONSOnly thing missing is having clients able to send us pictures through the software.
Semian
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Perfect starting out
so far this is working very well for my needs
PROSi love how there is auto reminders. i like the concept of calendar sync if it ever gets fixed.
CONSi wish there was options to customize auto texts
Reason for choosing Groomer.io
i liked the cost based on usage
Yakira
Consumer Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great for any size grooming business
Easy to use , excellent customer service and budget friendly.
CONSNone come to mind they’re always improving user experience based when given feedback
Reasons for switching to Groomer.io
The other had terrible customer service when a problem came up and cost significantly more.
Emily
Facilities Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Love!
The automated reminders are my favorite part
CONSThat clients are not able to submit their own shot records and that I can’t send pictures in the messenger
Morgain
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to use
This is a super easy app that has made my life so much easier!
CONSI wish it was for grooming, boarding and training