All PetExec Reviews
1-25 of 526 Reviews
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Cynthia
Consumer Services, 1 employee
Used more than 2 years
OVERALL RATING:
2
Reviewed September 2021
Great when it works 100% of the time, costly when it doesn't
Charlotte
Verified reviewer
Veterinary, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Experience with PetExec
It helps me keep track of all my daycare and boarding dogs, plus my retail area. I like that I don’t need to buy another module for grooming or training, once I add those to the services we offer. I really like being able to access it on my phone or laptop when I’m away from the business computer. It also keeps track of things like daycare passes and saves vet info so I only need to enter it once.
CONSI found it difficult to navigate when I was first learning. There are still features I don’t know how to use. I wanted to do the training they offer, but I wasn’t able to spend the money they ask for it.
Greg
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
PetExec Changed the Way We Do Business!
Overall, very positive! Let's hope pele start travelling again!
PROSOnline reservations have streamlined our sales and allowed us to feature our additional services.
CONSThere learning curve has been a little difficult. We'd like to see an option for coupons.
Reason for choosing PetExec
Paula Mostetler
Reasons for switching to PetExec
Clientrax specializes in veterinary clinics. We're a kennel. We needed more options.
Vendor Response
Hi Greg! Our hope is that the economy can fully open up over time! Thank you for being one of our amazing packmates. We appreciate you! Come on into our live tech support chat and our wonderful team can help you to troubleshoot and provide options to you for using coupons in the system for your pet parents. We are here to help!
Replied May 2020
SB
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2018
Good software but cumbersome navigation
The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday use. Customer support for this software is phenomenal! They have a chat option once you log-in and you can ask the agent any question about how to find something and you'll have an answer within minutes if not seconds. That is probably by far the best feature of this software--I don't need to use it often but when I do its really nice to have it available. Also, they have documentation available on how to find things or do things in PetExec.
CONSA downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about their account. You cannot just look at a customer page and have all of the information available you have to find where that information would be then click on a link that will take you to another screen that will have a button that can take you to another screen that actually has the information you need. The software in general is not very intuitive but it does have mostly everything you need.
Rosanne
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best Software for Pet Daycare, Boarding, Grooming...business
Extremely satisfied with the product, customer service and entire company.
PROSOur entire customer business is in this software. No need for other customer products. Easy to use and immediate help from the company when needed.
CONSTo start, you must add your customers into the product, but once you're done with that part, it is more than worth the time spent.
Reason for choosing PetExec
PetExec seemed more professional at the time we were looking. Liked the feel of PetExec better during the demonstration.
Vendor Response
Hi Rosanne, thank you for your review of PetExec! We pride ourselves on providing an honest and tailored presentation to make sure that you are getting a good fit for your operations management needs. It is our pleasure to get to know you and your business!
Replied May 2020
Nikki
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
So easy to use!
PetExec is super user friendly. When training in my employees it takes less then an hour to show them the system. With so many options to customize I feel like it was made for our business. The customer service is unmatched! If I have an issue they are right there to walk me through it.
CONSWe have yet to find a flaw. Again, with PetExec the customer service is unmatched if I have an issue they fix it or find a solution.
Reason for choosing PetExec
Reviews! We also did many trials and found the ease of use was amazing with PetExec.
Vendor Response
Thanks Nikki! We are thrilled to call you one of our valued packmates! We love that you LOVE our customer support and the efficiencies of the system. We will keep working hard for you!
Replied April 2021
Brittany
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2019
Great way to keep track of your clients, reports and information all in one place.
Love the ability to keep all the information stored in one place. Love the online access as I can generate reports and check client info from my computer, phone or even a tablet. Once the clients are in the system re-booking them is a breeze.
PROSThe on boarding team was amazing walking you through the free trial and even did a personalized demo. The Paws on Board team designed and set up all the functions I needed as we got the business up and going. They made sure everything was working and that staff knew how to add clients to the portal and generate reports.
CONSOnce the initial set-up was complete and we were using the product it seems impossible to get a response back from customer service. There are some things that need changed with the way the business needs are changing and I can't get a response back from the team that help me set up the software in the first place.
Reason for choosing PetExec
Ultimately the help with on boarding and a lower monthly rate. Had the features I was looking for and the ability to "hide" features I wasn't going to be using to unclutter the dashboard
Katie
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
We love it!
PetExec has great customer service. There were easy to deal with during set up, and very good about training us to use the software.
PROSIt is easy to use and we find it intuitive. We love the fact that we can be paperless, as well as the credit card integration!
CONSSome of the "required" client info just too much.
Reasons for switching to PetExec
Revelation Pets had no POS credit card options at the time.
Vendor Response
Hi Katie! Thank you! We are happy that you are enjoying the paperless functions in the system and the credit card integration feature. We are so glad you are part of our pack!
Replied May 2020
Antonello
Verified reviewer
Farming, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2023
salute to petexec
Very important for any dog owner to have, epically if your looking for dog groomers
CONSi love this app and i recommend to dog and cat owners to check it out
Vendor Response
Hi Antonello! Thank you for your review on the PetExec Mobile app. I am glad it makes your life easier!
Replied May 2023
Jessica
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Fabulous product!
I love how easy it is to train my staff to use it! Pet Exec streamlines everything for us so that we can focus on what matters most... our dogs!
CONSI wish there were a few features that could be manipulated, but tech support is able to offer solutions in most situations.
Julia
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
TIME MANAGEMENT SAVED
Great experience using this application and will continue to use
PROSThis has helped time management within our office, we now are much more organized and helps our company grow
CONSThe site can have a few glitches at time and we need to restart it
Vendor Response
Hi Julia, Thanks for being a valued packmate of ours! Please pop into live chat to let us know about any of your glitching issues so that we can help you troubleshoot them with you. We are thrilled that our system is helping to organize and grow your business. Have a fantastic Thanksgiving!
Replied November 2023
Emily
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Awesome Software
Overall a great product. They [SENSITIVE CONTENT HIDDEN] are in tune with todays' changing times and they provide updates to the software on an as needed basis. Very receptive to the needs of their clients.
PROSEasily tailored to fit your business. Easy to train new employees. clients can upload their own vaccines.
CONSWebcam section should be able to handle basic IP Camera, instead of having to purchase 1 brand. Client security on APP. We care about data breaches and would prefer a stronger requirement for passwords on the moblie app or two factor.
Vendor Response
Hi Emily, thanks so much for your review of our system! We constantly strive to introduce new features, and upgrades to current features to help add value for our amazing packmates. We have partnered, and integrated with iDogCam as we have been able to extensively test their product in our system which takes a lot of time and due diligence. You do have the option to utilize other webcams in your system, however, due to the testing it takes, we cannot guarantee support for outside vendors of webcams. In regards to the client security on the app, we do have Two Factor Authentication, an additional security level that your pet parents can enable. Here is some documentation for you to take a look at. http://docs2.petexec.net/content/37_docs_and_pdfs/Two_Factor_Authentication.pdf Please come into tech support (live chat) if you have any questions regarding this information. We are in tech support live chat M-F 9 am -7 pm EST and also by phone and email.
Replied May 2020
Anna
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
So Happy with Pet Exec software
As noted above, I believe the fee has been more than covered with ease of use equaling loads of time savings. I belong to other dog day care owners groups and every time someone new asks what software do you use I am happy to say "Pet Exec" they understand my business needs and work very hard behind the scenes to continually enhance my experience.
PROSI've been a client since we opened 8 years ago. The initial support was very good. and I haven't looked back. The best thing about them is a couple of things: I find the facebook group very helpful when I have a question. They are continually upgrading and refining the modules-With updates built into the very reasonable subscription fee. Training new hires on it is a breeze. Now admittedly, I am not a big facility and I am sure I don't use literally half of what is in there, but I know it is a powerful system that saves me loads of time and money. I think it is the time savings that I appreciate the most (with auto confirmations and email blasts being so easy to do). Oh and I just discovered the two way texting feature! This has allowed us to communicate so much faster and adding in an image is easy. My Clients love this! Reporting functions are good and allow me to quickly handle monthly reconciliations and deposits. The color coding feature is really great and I can be confident that my employees can readily see alerts and mange when I am not in the office.
CONSI cannot really think of anything much. If I do have an enhancement request there is a straightforward way to communicate it to them.
Renee
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2016
Petexec Review
Overall the program is decent. It's not a perfect fit for my business personally, but I didn't expect it to be since everyone does things differently. For us, daycare and boarding are all linked together so I can't really use the daycare functions of the program, I have to pretend that all reservations are boarding in order to make it work. One thing I would add to make our lives easier is a short-cut button or tab on the dashboard that sends you directly to the "boarding by kennel" section. I use the boarding by kennel function all day to double check what rooms/kennels I have available for our dogs/cats before making any reservation, and it's a pain to have to search for the link in the drop down menu every time. The only really bad thing I have to say is that so far every experience I've had with customer service hasn't been very good. I normally use the live chat feature which is convenient, however the answers they give me to solve the problems I'm having never make any sense. It seems like they simply type out some generic response without really investigating the issue I'm having. For example, I recently was trying to locate the "maintain owner advisories" option because it was missing from my drop down menu. After telling me that it was located in two other incorrect places, the tech support person then tells me it's located in the "maintain how heard" section... My common sense told me that it wasn't going to be there before I even tried looking for it, which of course it wasn't. It took a few more tries before they sent me in the right direction. Other than that I've generally had a positive experience using the program on a daily basis. There's only a few small things I would change.
PROSBeing able to easily see what pets are checking in and out and what pets are currently boarding at the facility is the most important part of helping our business run smoothly.
CONSHow daycare reservations are totally separate from the boarding ones. I wish it was blended all into one.. and customer service.
Angela
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2016
Other feature ideas
We run a large scale daycare and boarding facility and it would be much easier if there was a feature like feeding and medical charts so we can easily keep track of who is/isn't eating and dogs that have play injuries, sensitivities, or anything else. When you are trying to keep track of all of it it is harder to go from boarding dog to boarding dog on the dashboard instead of having a printable spreadsheet type deal. For instance, there is a software for zoos that has a function like that so they can pull up track records for those related things for each animal and you can check off who has/hasn't eaten as well as notes on who needs tended to, but it includes the notes on each animal that is having issues in a solid list instead of a medication list. They track on whether they ate or not is the most important, but for right now we have a notebook and whiteboard to track those things (like who has diarrhea, who threw up when and who hasn't eaten) when it would be much more efficient to have it as a function that the front desk staff and everyone would see. It would definitely streamline how my canine kitchen is ran and how much time it takes us in a day. A feature to click from profile to profile (swipe right like tinder haha) so I can easily update details for each dog instead of opening a million tabs and keeping track of where I left off constantly would make life easier for me as well. Thank you!
PROSThe ease in sharing information on each dog, the accessibility, the option for report cards, all the neat features to keep my dogs organized and having saved profiles for each dog to retain detailed information on them.
CONSLack of mass organization and accessibility to view all details on each dog at once. I would like to be able to scroll through and read about each dog in house to make it easier to keep track of feeding, issues, playgroups and behavioral notes.
Barbara
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great software and great company
I've been using PetExec since we opened 8 years ago and have loved it ever since
PROSThe interface is easy to use, there is a ton of documentation and their tech help is PHENOMENAL!!!
CONSBiggest issue is the use of emails in user names. They seem to be connected across the platform. So if a client used a daycare used petexec, i cannot use their email as their username, because the other company ALSO used it as the username. this is def my number 1 complaint Some reports could be better, drilling down more, more ways to sort data...
Reason for choosing PetExec
Better user interface and tech support
Vendor Response
Hi Barbara! Thank you very much for this amazing review! We love our tech support team and know that they strive to make your experience a great one. We are so happy to call you a valued packmate!
Replied April 2021
Adam
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
When I was looking for software, PetExec was the only cloud based one I found, best decision ever!
I was able to give an honest review of the software product that we use on a daily basis to run our business!
PROSWe have been in business 7 years and I really wanted a cloud based system so we could log in from home. I had no idea how useful it idea would be... We all use our phones, tablets, etc... Most of our services are scheduled so the team can look at it the night before on their phone to see what the day is going to look like, or even schedule a service in the middle of the night from a client that might have had an emergency and texted a Manager... It's absolutely the best software for what we do and the updates always contain stuff the Pack has requested! Excellent Customer Service, the best possible!!! I say that because we pride ourself on "high touch" service and PetExec has exceeded our expectations!
CONSWell I had to think about this question for a while, we love everything about Petexec.... I guess if their was a Con it would be that even though its very customized to our site...it wasn't customized around every single need of our clients. :)
Tina
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
In Pet Exec We Trust
Pet Exec has been the best thing that has happened to me and my business. They provide the best customer support. Anytime that I need assistance they are there to help. You get to have all of your information on one online software program. There is no need to purchase several programs. It's all there. Before I had Pet Exec I had a different online program and I had nothing but problems. The program would go down at least 3 times a day. There were days that the site would be down for the entire day. That would happen quiet frequently. That is when I decided that I couldn't run my business with them. I then decided to search for a much more dependable program. I then found Pet Exec. There has not been a day since I have been with Pet Exec that I have had any problems getting on. Not only that but I can get on to my site from anywhere. Pet Exec is very easy to use. When they do their upgrades Pet Exec gives us plenty notice to update and train us. Pet Exec is very reasonably priced for the product that we get. If and when i call them they have been very nice. Honestly I have no complaints!!
PROSI think that it is pretty easy and if there is something that I absolutely can not figure out Pet Exec is there to help
CONSI wish there was an easier way to add a breed so if you are in the middle of registering a dog that you don't have to go out and lose everything that you just submitted. Or have more breeds with photo's typed in the system initially.
Kristyn
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great Value, Best Customer Service
PetExec is the best software I have found for this industry. It has a great price and can easily be manipulated for most day-to-day tasks.
PROSCustomer Service is first rate Functionality across all tiers of business Easy to use for day-to-day business Nice visual design
CONSAt times, can be cumbersome. May have to click through multiple screens for a task
Reason for choosing PetExec
Price, Ease of use, customer service
Reasons for switching to PetExec
Like PetExec better, more intuitive
Vendor Response
Hi Kristyn! We are so happy that you are part of our pack/family! Thank you for this great review. =)
Replied April 2021
Pat
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
The Best in Pet Care
Being able to go back and look for past purchases by customer and see what mistakes we may have made. We have an entire history from the first client we ever serviced up to the last one today.
PROSPetExec covers all of our services, is very easy to train new staff and most of all has the best customer service of all products that I've ever used.
CONSThe only service that is not completely covered by this software is our dog training department. Would like to see this with appointments set up like grooming and packages set up like boarding.
Reason for choosing PetExec
The best software, cloud based, small business specializing in my area of business, and the best customer service team ever.
Vendor Response
Hi Pat! We love working with you and getting to know you personally after all these years. We are going through some major updates which will give us more flexibility with adding features to enhance modules like dog training. Please always submit these great ideas through our feature request section. Thank you for the kind words and for being such an amazing Packmate!
Replied June 2021
Laurie
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Love it
This is my second facility. My first facility didn't utilize Petexec to it's fullest. Now, at this location, i'm saving labor because it solves all my problems. It keeps track of who comes & goes, who owes, who pays, time clock makes my life SOOOOOO much easier. payroll is now a snap. used to take me at least an hour a week to sort out. I love how it ties together with First Data merchant services (optional). I'm tickled pink, screaming from the rooftops how much i love this product!
PROSI love how it combines the scheduling, the accounts receivable, the time clock, and the credit card processing all together. It covers everything I need & so much more. I love how it keeps track of dog's vaccinations, automatically emails clients they are about to expire. I can't love this software enough!
CONSIt is tough to figure out at first. They charge to teach you, which rubs me the wrong way. I still get confused now and again, but their customer service (free) is amazing.
Sharon
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
use in daycare and boarding facility
it's easy to check in dogs and run reports
CONShitting the shopping cart checks the dog out and you can't go back
Reason for choosing PetExec
price and ease of use
Vendor Response
Hi Sharon! Thanks so much for you review. You have a preference enabled which bypasses the pre-confirmation checkout screen where you could check your orders (and go back) without going directly to the checkout screen. Please come on into tech support and one of our amazing team can help troubleshoot this for you!
Replied May 2020
Marc
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Pet Exec = 2 thumbs up from The Pawington
I have been using Pet Exec for over 2 years. I believe it continues to change to be more user-friendly and offer features that help us utilize Pet Exec and operate more efficiently. Whenever we do have a problem, which is rare, it is very easy to get help and often times customer service will respond within minutes. There have been numerous times where customer service as helped us solve a situation where there seems to be open availability when you look at Boarding By Kennel, but when you try to book it the system says there is no availability. They are able to look at all boardings and figure out that a boarding might have multiple rooms selected which causes the air. We would have never been able to figure this out, so thanks again for everything.
PROSUser-Friendly and great customer service
CONSCheck out time has to be listed at 11 am for every boarding in order for the system to charge correctly. It would be fantastic if each individual boarding could show the real check out time. The new feature that refers to Clients pick up time has been somewhat helpful.
Jerry
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
2 Years of Use
We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient! Of course there are minor alterations we would prefer for our specific company ways, but overall PetExec lets you customize the way you want it to run. The hardest setup was to price grooming by breed. It took FOREVER but having PetExec allowed us to create our own entire way of pricing:)
PROSI like how many options there are in Company Preferences to alter the way our Boarding, Daycare, Grooming, and Training services are organized. Also, I love how customers can create their own account online and alter it themselves when needed.
CONSI don't like how you can't sign only one dog out from the same owner. On check out, it checks out every dog from that owner know matter what, making it complicated to alter in the dogs that are not leaving. Also, the grooming calendar could be a bit simpler, meaning show what day of the week it is on the one day option.
Pamela
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Better Than I Expected
Keeping track of dogs and their needs etc.
PROSIt has a lot of features to customize according to your own facility
CONSIt doesn't integrate with Quick Books as well as it could
Reason for choosing PetExec
I didn't choose it. It was the software that was already in the business when I bought the business. At first I didn't like it. But after using it and adjusting it to my facility, I really like it. Support is amazing. They have never not been able to help me. And the Documentation section is very helpful and easy to read.
Vendor Response
Hi Pamela! Thanks for reviewing PetExec! We are so happy that you like our many features and our amazing customer support. We are here for you! While we don't directly integrate into QuickBooks, we do have wonderful export functionality to export accounting information to QB online.
Replied April 2021