All GymFlow Reviews
1-14 of 14 Reviews
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Alex
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Made the change, never looking back.
We s should have made the switch earlier. We were concerned about the process of migrating access and billing to a new system, however it turned out to be pretty seamless. GymFlow is modern, reliable and well suited to running 24hour gyms.
PROSGymFlow is super intuitive and easy to use, and their team provide a high level of support. The integrations with Stripe and Kisi also mean that our payments and door access systems will remain on the leading edge. Super reliable. We have experienced no down time since implementing.
CONSWe are excited for the release of the multi site platform, which we know is set to be released soon.
Zoe
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Gymflow is more than SaaS, they’re a partner.
Incredible, I really feel like they are part of my team instead of just a service. Always quick to answer questions and problem solve right alongside me. They truly go above and beyond for their clients.
PROSGetting setup on Gymflow was a breeze. Not only do the team take several days to build your insurance, but they also transitioned previous clients into the system and as many onboarding calls as we wanted to get up and running, have questions answered, and just make sure we were doing things correctly and not wasting our own time. The software is still being developed constantly and it already has a multitude of features that it was lacking just 4 months ago. I knew that I was choosing a software that could grow just as my business did and would take my feedback directly into consideration. Most importantly, it has the integrations I need.
CONSThere are other products that have more features because they’ve existed longer - but I have no doubt Gymflow will catch up to them. I compromised on having a few features knowing that they were either already in gymflow’s roadmap or that they could be considered for the future, because the customer service is just so much better than any other member management systems out there.
Reason for choosing GymFlow
Better price, customer service, and more opportunity to provide product feedback that would be implemented.
Reasons for switching to GymFlow
Poor customer service, felt complicated to use and a lot of the features it claimed to have were either lacking in transparency of their capabilities or not up to the standard I hoped.
Vendor Response
Thank's so much Zoe! From all of us at Gymflow we appreciate it means a lot. You always give clear feedback and let us know what's important to you, it's a delight working with you.
Replied December 2021
Tianna
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Happy Customer
Overall I am very happy with Gym Flow, they helped out massively with the on boarding and moving our members from one CRM system to GymFlow. There customer service is great if you ever need to ask a question or have any problem the get back to you in a short space of this. The system is clear and understandable also.
PROSI like how easy Gym flow database is easy to understand with all the essential information needed. The app is great.
CONSPotentially they can add a few more feature like adding images onto the app. The good thing is that if you put these request in they will work on adding these feature as they are also adding new features every week.
Reasons for switching to GymFlow
Arbox system didn't allow gate access to their system and they had poor customer service
Vendor Response
Thanks Tianna, glad its been a positive switch for you and cant wait to keep delivering and working with you to improve your business!
Replied June 2024
Andrew
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2024
Gym Flow Review
It's been good. Dynamic and changing which we can get with. We're hoping to see further changes
PROSThe ease of getting clientele onto the app. I also like the fact that they can book a session themselves also.
CONSYou cannot check in the whole day or not. I would like to be able to select all individual's to check in for the day and not have to get everybody separately
Reasons for switching to GymFlow
Needed a solution that fits better with health and wellness
Nirav
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Gymflow provides seamless functionality combined with awesome support
My overall experience has been positive and with no friction points.
PROSThe customer support is fantastic and really like the roadmap feature. The app looks great and is seamless to use once explained to clients. Easy to take payments and manage members. Calendar is also organised well.
CONSNot as customisable at this stage however the function we would use the most is relatively new so im sure it will improve.
Reasons for switching to GymFlow
They didnt offer what we needed as we needed something quite specific.
Vendor Response
Hey Nirav, Thanks so much for the positive review, we're glad you've found things suitable with us for your niche! It's been great working with you and cant wait to keep improving now that you have launched!
Replied May 2024
Jordan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
A CRM that provides a smooth and reliable user experience
The biggest compliment you can give GymFlow is that everything has been made simple with the user feeling at complete ease navigating through the platform. Everything is clear, concise and reliable which compared to other CRM's I've experienced, is a breath of fresh air!
CONSThere are some elements that are in development and due for release imminently. Once they're released and GymFlow is an all encompassing lead management AND membership management software it will become the market leader.
Reasons for switching to GymFlow
GloFox didn't understand our needs and the customer service was really poor
Vendor Response
Thanks for the amazing review Jordan. Its been a pleasure learning about your business and we are looking forward to blowing you away with our new features! Thanks for your support
Replied June 2021
Dan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Excellent Product
Excellent! [SENSITIVE CONTENT HIDDEN] has been hands on from the beginning & has gone above and beyond what was expected. I have worked in the fitness industry for over 15 years & used countless systems but so far, I have had the best overall experience with GymFlow. 100% recommended.
PROSSimplicity! It's so easy to use which makes life so much easier. Staff can be trained to use the software within an hour.
CONSThere are features that are missing (but this is due to the early stage of release). Everything that I think is needed is already in the pipeline.
Reasons for switching to GymFlow
Over complicated, prone to bugs & poor service.
Vendor Response
Thanks for the great feedback Dan, looking forward to working with you more to make Gym Sutton a massive success!
Replied December 2020
Jose
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
We love gymflow
excellent. i don’t need to look for nothing else when i’m on this app helps me accomplish what i need when i need easy to use and integrate i see a big future for this Team.
PROSall the features are very helpful when you run a gym i can’t go without needing anything else because all the tools work and are easy to use
CONSmaybe we can work on a website design templates that would work for all the integrations the app provides.
Vendor Response
Thanks Jose! Great idea on some website templates that have our integration pre-built, this could save you some time for sure!
Replied May 2024
John
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Best Gym Managment software
Fantastic product and great value for money.
PROSSuper easy to use and does everything you need it to.
CONSCould track members visits better when they arrive and exit the gym.
Vendor Response
Hey John, Thank you so much for your review, means a-lot to our team! Working hard on those entry/exit tracking features to make life easier, watch this space!
Replied May 2024
Luka
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Gameready Performance
The financial graphs and roadmaps accessibility
CONSI think the members admin could have more features to fill in, example: Age groups,
Vendor Response
Hey Luka, Thanks so much for the positive review and for your continued support!
Replied May 2024
Fonda
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Simple, Elegant Experience
I trouble shot this product months before the opening of the gym. With each step [SENSITIVE CONTENT] was there to support my concerns and issues. This week is our soft open : I honestly don't know how I would have been able to handle it without his help and assistance. He jumped right in and found solutions for me and my clients. I like easy - it is confidence building.
PROSI appreciate the interface of the dashboard, once I got the rationale of what things are called, etc, the platform is becoming easier and easier.
CONSThe only feedback is that the font is too small to easily glance and see where you are/what you are doing.
Reason for choosing GymFlow
Customer Service. Knowledge base of how trainers + gym owners think, because this app was built BY people who understand the business. It is not bloated and there is no massive learning curve, but did I say customer service??? Wow, I am really enjoying the relationship between my company and GymFlow!
Vendor Response
Hi Fonda, Thank you so much for the kind words, we really appreciate the support and are so glad the level of support is something you're happy with. You have done a great job of your opening and we all know it's going to be a huge success! We love working with you too!
Replied January 2022
Jillian
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great gym management software
GymFlow's customer service has been outstanding. They have a very personal approach and have taken a great deal of time to understand our brand and our operations, so they can better understand our needs. I've really felt this to have been a collaborative approach and feel incredibly supported by their service.
PROSI've been in the leisure industry for over 7 years, and a consistent struggle I've had across multiple operators is out-dated, clunky and difficult to use gym management software. GymFlow is the complete opposite! It is super simple to use, the reporting is really easy to generate and understand, and it's freed up a lot of time to spend elsewhere in the business.
CONSWe've only been using the software for a short period of time, so I'm yet to determine much I don't like about the software. So far any actions in the software that haven't worked as expected have been worked on almost immediately, and we've received further training, or feedback taken on board and implemented.
Vendor Response
Thanks for the lovely review, glad you are enjoying the platform and looking forward to continuing to work closely with you on your new business!
Replied November 2020
Robyn
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Gymflow review
very positive. [SENSITIVE CONTENT] has been so helpful and open to suggestions. He has helped trouble shoot even my door access.
PROSI have enjoyed the ease of use and customer support.
CONSall employees (including instructors) have access to administration items. (declined payments, total revenue, reports)
Reason for choosing GymFlow
pricing was comparable, less CC fees, [SENSITIVE CONTENT] was very helpful
Vendor Response
Hi Robyn, Thanks so much for reviewing us, glad you have had a positive experience, we have really enjoyed working you. Great feedback and we look forward to adding the additional permissions for you later this year.
Replied January 2022
Kate
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use!
Easy to use, very intuitive software! Love the reporting feature
CONSNothing I don't like about it - great integrated platform