Logi Symphony vs Whatfix

RATING:

4.5

(258)

Logi Symphony has 258 reviews and a rating of 4.48 / 5 stars vs Whatfix which has 77 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (258)
4.6 (77)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 4, 2023
December 7, 2023
Pros/Cons
  • Pros

  • Izenda is one of the best tools when it comes to customizing reports for business users. The design layout is easy to understand and very user friendly.
  • Their pricing is a major benefit. You just need to pay one time for their product.
  • Cons

  • You just spend your weeks, waiting in a queue for an answer to be partially answered via email. I am very frustrated with this software at the moment.
  • I find that very time consuming and frustrating.
Read all user reviews
  • Pros

  • Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product.
  • Integration with your existing Google Analytics used with reporting. Very Helpful WhatFix Team Members always willing to lend a hand (Sneha).
  • Cons

  • Setting up analytics is a little difficult and an added step to check.
  • The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos