Very difficult to view timeline of conversations - takes way too many clicks.

We use this to help with forecasting and staying in front of customers.

I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.

Good self-service download demo to implement without any human contact with the company.

Easy to use, and helps me to track my tasks and activities on a daily basis.

Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application.

I how easy it is to customize some aspects. I like the ability to create segments.

The ease of use, ability to quickly and easy customize email campaigns and reports.

We have integrated a data system that allows us to see usage of our products by our customers and health of accounts across a number of factors.

Easy to use dashboards and integration with other software that we use.

Getting data into totango and synchronising data with other softwares is ridiculously difficult, painful and useless. Even with tools like zapier.

Very easy to use, gives a great general idea of overall customer health of your portfolio at a glance.

Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health.

We use it to track for our account managers, and even they are frustrated by this.

Totango is easy to run reports and send to clients. It is fully integrated with our CRM which enables me to get quick insight at a glance before calling a customer.

Good control over my book of business to catch issues.

I've already noticed that there are some funcionalities missing.

I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.

Good CS platform that is easy to set up & leverage.

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.

Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product.

Integration with your existing Google Analytics used with reporting. Very Helpful WhatFix Team Members always willing to lend a hand (Sneha).

More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.

I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.

The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.

Easy to use on-boarding software with a genuinely caring team behind it.

Setting up analytics is a little difficult and an added step to check.

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.

Even playing around with the product is very easy. I have been associated with the organization since last 2 years or so and the organization has been very responsive to our requirements.

Thank you to  Chirabrata Das for always being available to answer my questions. He was a great help to me on setting up this tool for Avnet.

Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system.

It is an easy to use platform that brings about new updates on a regular base.

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.

The support provided to implement flows with our product is amazing and the staff is very courteous.

Easy to use and implement. Great, attentive and helpful customer service... quick response times.

It helps to fill a training gap at a very affordable price.

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support.

It is pretty common to implement a tool and get some amount of negative response or technical issues at launch.

Also, the support we required to make the product compatible with ours was amazing. Our issues were resolved in no time and RFCs were also delivered promptly.

Easy and quick way to integrate on boarding and support content into your application.

US Dollar

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.


Totango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.


Totango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.



LongDescription

Customer Segmentation

Drip Campaigns

Sentiment Analysis

Knowledge Management

Communication Management

Template Management

Win/Loss Analysis

Account Alerts

Lead Management

Multi-Channel Data Collection

Survey/Poll Management

Complaint Monitoring

Revenue Management

Alerts/Notifications

Predictive Analytics

Data Visualization

Account Management

Conversion Tracking

Customer Management

Dashboard

Customer Journey Mapping

Customer Engagement

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Product Data Management

Negative Feedback Management

Onboarding

Campaign Management

Health Score

Package Pricing and Per User Pricing, depending on the Customers need

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Totango

In Person

Live Online

Webinars

Documentation

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

At Whatfix, we’re on a mission to empower users to unlock the true potential of software applications. We make this possible through the vision of userization.

Whatfix has six global offices in the US, India, UK, Germany, and  Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date, and is backed by marquee investors including Softbank Vision Fund 2, Sequoia Capital India, and Cisco Investments. For more information, visit www.whatfix.com



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