All WiseTime Reviews
1-25 of 36 Reviews
Sort by
Mazyar M.
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Perfect Fit
Wise time is easy to use, integrates perfectly with my practice-management system, and helps me to automate time-keeping so I can concentrate on the work.
PROSIntegrates with my practice-management software (Clio); let's me quickly organize and send time to be billed
CONSToo granular at times (so it takes too long to use); needs to improve its task recognition (AI)
Reason for choosing WiseTime
Wisetime was easier to use and more intuitive. Also, a better value.
Reasons for switching to WiseTime
Manufacturer of the last product shut down
Vendor Response
Thanks for taking the time to review WiseTime. We're glad to hear that you are finding our Clio Connector useful. We also appreciate your feedback regarding granularity and task recognition and are very happy to let you know that we are currently working on improvements in these areas which we can't wait to unveil later this year.
Replied February 2020
Jason
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
WiseTime's Three E's: Easy, Essential, and Earns You Money
The three E's come to mind when using WiseTime. It's Easy: Training employees to use WiseTime is quick and painless. It's Essential: I can work all day and not think of billing one time. This frees me up to do more billable work throughout the day. An essential tool in my productivity. It Earns you money: Before WiseTime, our firm was losing thousands of dollars in small daily tasks like sending a quick email or checking the status of a shipment. With WiseTime, we are able to track every single keystroke and mouse click throughout the day for an accurate count of what happened that day. There is no forgetting about a small task that can be billed out. I will never work without WiseTime running again. It is as simple as that.
PROSIn addition to its automatic time tracking, Wisetime is so easy to deploy and use. Getting new members set up to use WiseTime is a 1 minute process without all of the clunky steps most software makes you do. Training new employees to track their time is a quick 5 minute process that lends itself to earning more money for your business.
CONSThere is only one thing I do not like about WiseTime. When tracking time, there are too many clicks that are needed to track. While I understand the thought process that goes behind why it is set up the way it is (tracking one item throughout the day all at once), there are those that track by the hour at the end of the day. This causes more clicking and confusion.
Reason for choosing WiseTime
The integration with Clio Law Firm Software. It works seamlessly with Clio and that is absolutely essential.
Vendor Response
Thanks for taking the time to review us Jason. We're really happy to hear that you have seen the benefits of WiseTime and that it has helped you easily identify all of your billable hours throughout the day.
Replied February 2022
Jess
Online Media, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
Amazing for tracking multiple projects seamlessly
After I started using WiseTime, it takes me 5-10 minutes to fill out my timesheets (was at least 30-45 minutes per day before!)
PROSThe best feature of WiseTime is that I can focus on what I'm working on, and forget about stopping timers or updating job codes and all the distracting things that come with time-tracking multiple projects. I like the tagging system, very easy to set up and update as needed.
CONSOccasionally, there will be a window title that WiseTime doesn't pick up on. I just tag those entries myself at the end of the day. No other negatives that I can think of.
Reasons for switching to WiseTime
WiseTime had customizability and the ease of use is just amazing compared with manual start/stop timers.
Vendor Response
Thanks for taking the time to review us Jess. We're glad to hear that WiseTime is saving you more than half an hour each day - that's wonderful! Regarding any window titles that aren't picked up, please do send them through when they occur and we can continue to improve the app for you. You can send them using the Feedback button in the bottom left of the console or by emailing support@wisetime.com
Replied March 2020
Tyler
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Natural, easy, accurate time.
Legal timekeeping and billing that doesn't require constant mangaging of a start/stop button and no billing clients for in between or inactive periods.
PROSI like that I can leave this application runnig on on my computers without noticing any loss of memory and processing capacity! That's while running several resource hogging apps and cloud servers simultaniously. When I am ready to open the WiseTime Console, It's easy to identify and group activities to client matters and I get the individual totals for each matter. Now I feel 100% confident in our true, honest billing. Backed with thorough activity logs, like window titles and the program being used.
CONSI would like to be able to see the monthly or weekly total time kept for each "TAG", "Group" or for me that means which "Matter".
Reasons for switching to WiseTime
Because toggle wasn't flowing and syncing between computers and scattered time logs were becoming quite unorganized and sketchy.
Vendor Response
Thanks for your review Tyler. We love that WiseTime is letting you focus on your work without interruption and bill honestly without having to worry about meticulous record keeping. Sounds like it's doing what we designed it to! Check out the articles in the help guide to see how you can view your activity for any given date, filtered by tag (or matter): https://help.wisetime.com/hc/en-us/sections/360005023453-Reports-Dashboards
Replied February 2020
Elizzabeth
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
Invaluable to my Busy Practice
Wonderful product and I have been very happy.
PROSIt is very helpful that I can access it online from anywhere so that I can log my time. The integration with Clio is wonderful.
CONSThe logging of time away from my computer could be better. Would love to have the ability to see it all the time away for the day and lot it all at one time.
Reasons for switching to WiseTime
The interface for this product was better and easier to translate activities into billable time.
Vendor Response
Thank you for taking the time to leave your review Elizzabeth. We are glad that you have found our Clio connection useful and have noted your comments on logging away time for future improvements.
Replied February 2022
Isabelle
Legal Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Surprising when you discover what you do daily.
I would like to exploit it more efficiently but must admit that it has alrealy changed my daily work.
PROSI could trace my daily actions through a report and realized that, alghouth I work very hard, my actions were scattered. it help me to plan my work efficiency and it works because I can keep an eye on my daily work.
CONSI must briefly rewrite my tasks for billing in order that the client understands what I did.
Reasons for switching to WiseTime
Its use is more effective. I do not need to think about entering time and trace back my tasks. Everything is available clearly and right away.
Vendor Response
Thanks for your review Isabelle. We're always happy to hear that our tool helps people work more efficiently. Regarding the re-writing of your tasks for billing, we have a function that allows you to group the activities together and add a narrative description for your client reports. Check out this short video: https://help.wisetime.com/hc/en-us/articles/360032966394-Grouping-Time-Entries-Adding-Narratives
Replied February 2020
Carl
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
WiseTime is a Great Tool
It has really increased our time tracking with a small but busy law firm.
PROSIt really gives me ease of mind that if I have to jump between tasks, those task time records will be preserved.
CONSYou need to let WiseTime train you on how it works. The bit about how it tracks time when you step away from your computer is a bit wonky at times.
Reason for choosing WiseTime
Macintosh support.
Reasons for switching to WiseTime
WiseTime is much more efficient in tracking time.
Vendor Response
Hi Carl, thanks very much for taking the time to review WiseTime. We're glad that it's helping you move between tasks with ease. If you ever do want a little extra help using the tool, our team is always available for online training or Q&A. Simply email contact@wisetime.com to schedule a time or ask a question.
Replied April 2020
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Consultants needing to track time & activity on client projects
Track client billable & non-billable time. Increased our billable hours by 17% by tracking lost time and also increased our productivity by not losing hours spent filling out manual time sheets each week.
PROSMy team and I were trying to find an automated time tracker for how long we spend on specific client projects & jobs. Some projects are individual and others we work together as a team but remotely. The Team version let us report on the total team's time spent & activities on these projects. We also have an audit trail for any client request. We tried the start and stops time trackers, but they all had obvious user faults if you forget to start/stop and/or the time it took to allocate time to each little project. We have many projects and needed something to allow us to still multitask and track the billable hours we spend on clients, along with the non-billables to optimize our in-office & remote team efforts. With the software installed on our computers we just go about our normal day and the WiseTime software tracks our time and activity on everything we do in the background, love that! Then at any point, we can review our time on the online Console (dashboard) and do any client/job allocations. It has an a handy auto-tagging feature that auto tags/labels our time spent on client projects & jobs by scanning each activity for a predefined keyword list. A nice feature for my own personal privacy is the privacy exclusion which lets me add software or websites to exclude from the tracking, ie if I'm taking a break and checking personal e-mail, Skyping, Amazon shopping, etc. It just automatically doesn't track them if I include them in the list. Gave me peace of mind.
CONSNo mobile app. Would be nice to have, but I'm still able to allocate onsite meetings manually on my iPhone's browser. Doesn't track attendance, but that wasn't what we were focused on.
Inez
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent addition to time logging software
I can cross reference WiseTime when creating my invoices to ensure that Customers are getting good value for money.
PROSIt logs what I'm doing automatically so I don't need to think about manually logging my time.
CONSIt only stores the data for one month. It is difficult to easily consolidate the information tracked The application occasionally conflicts with other software, i.e. does not allow the installation of IBM Rapport Security Software whilst active.
Reason for choosing WiseTime
I use WiseTime in conjunction with Todo.vu and the two work effectively together. Todo.vu allows me to consolidate the information in WiseTime and produce long term reports.
Vendor Response
Thank you for taking the time to leave your review Inez. We are happy to hear that WiseTime has relived you of the need to think about timekeeping. Please also note that the Pro and Enterprise plans allow you to store data for up to 2 years so you might find these useful. Don't hesitate to get in touch at contact@wisetime.com if you have any questions about plans or features.
Replied February 2020
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2020
Great functionality, ease of use, comprehensive analysis of work time usage
Easy tracking of work time, ensures accurate billing to my clients.
PROSSuper easy to use and seamless experience in tracking my work time.
CONSWould like it more if I was able to select multiple items and accord them with a single category. Currently I have to tag the items one by one.
Vendor Response
Thanks for taking the time to review WiseTime. We're happy to hear that it's working well for you. There are a few ways to quickly tag multiple items at once. I'd encourage you to watch the short instructional videos here: https://help.wisetime.com/hc/en-us/articles/360032980754-Tagging-Entries and https://help.wisetime.com/hc/en-us/articles/360032966394-Grouping-Time-Entries-Adding-Narratives
Replied March 2020
Donna
Writing and Editing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best Time Tracking Application on the Market
WiseTime's passive time tracking feature is what helped me make the decision. I don't have to start or stop a timer. I log in my computer for the day and don't worry about anything. WiseTime does the heavy lifting.
PROSI've done the research, WiseTime provides the best passive time tracking on the market.
CONSThe only issue I've had with WiseTime is a few glitches with the desktop app.
Vendor Response
Thanks for taking the time to review WiseTime Donna. We are glad that you have found greater ease using WiseTime so that you don't have to worry about timers or manual logging. With regard to any glitches, our team works very hard to assist all customers with any issues so please don't hesitate to get in touch with support if you ever experience anything in future. We appreciate the opportunity to continue to improve and refine our app. See the help centre for how to easily send through diagnostics: https://help.wisetime.com/hc/en-us/articles/360034213833-Sending-diagnostics
Replied February 2022
Renee
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
WiseTime
I was previously at a firm where I did not need to bill my time so this is new to me but I am very thankful that we use WiseTime because all I have to do at the end of the day is to group my time together and post it. It's simple and fast.
PROSI enjoy the fact that I do not have to worry about timing myself when allocating a certain amount of time on a project because I know WiseTime will do it for me. I also love the fact that the software is integrated with Clio, our management program, to bill our clients so no extra steps involved.
CONSAlthough you can pause WiseTime and have it start recording your time when you select maybe having a daily time schedule so when you're done with your day and use the computer without having to remember to stop recording non-work items.
Vendor Response
Thank you for your review Renee. We are very happy to hear that WiseTime is helping to ease the mental load of timekeeping and removing the need to worry about what you are doing every minute. We also appreciate your suggestion regarding the daily pause schedule - it has been added to our pool of improvements for us to discuss.
Replied February 2022
Andrea
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2020
when ever and where ever
We work with WiseTime for quite a while, it is smooth, so smooth that you hardly consider writing a review; however now in Corona times where every body works remotely and finds it self confronted with various new challenges.... it is such a relief that WiseTime tracks all project work - again without any extra effort and allows me posting/summarising the time dockets so easily.
PROSWithout any extra effort the software tells you how much time you have spend on a certain project. Some simple clicks and the information is part of your billing system - fantastic
CONSTruly no complains - I also like the constant developments improving WiseTime
Vendor Response
Thank you for taking the time to leave your review Andrea. We are pleased to know that WiseTime continues to support your team as you work remotely during this time.
Replied April 2020
helen
Entertainment, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best thing I've come across to clear my head
LOVE this software so mujch.
PROSI love this software because I can now get on with my day and I have a bunch of different clients, this takes the stress out of chopping and changing which happens ALOT. I may be in the middle of something and a client calls and I chop over to them and it tracks it all without me having to worry or billing wrong.
CONSI bill some clients in 10 hour blocks. I would love an option where I can choose for it to alert me when a certain number of hours are up for a particular client. Maybe add a date and say example: From 10 March let me know when 10 hours is up. It to send an alert...so then I know to invoice again wiuthout having to continually check and then sometimes I'm over the hours by the time I check.
Reasons for switching to WiseTime
Because this tracks is automatically.
Vendor Response
Thanks for taking the time to leave your thoughtful review Helen. We are so glad the WiseTime is helping you to switch between tasks without losing billable time or worrying about manually recording it. We are also glad to hear of your suggestion regarding hourly time blocks. This has been submitted to our product development team for discussion for future improvements.
Replied February 2022
Richard
Civil Engineering, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Wisetime consumer review
I've enjoyed the simplicity and effectiveness of the software. I like how it automatically runs when i turned on the computer. Makes filling out my timesheets way easier and stress free.
PROSThe automated time and activity tracking.
CONSActivity tracking when using a different software could be more specific. Sometimes when I review my past activities its difficult to distinguish which tasks it was for.
Vendor Response
Thanks for your review Richard, it's great to hear that WiseTime is saving you time and stress. We've also taken your feedback on board as we continue to improve the way WiseTime helps you to review your activities quickly.
Replied February 2020
Daniel
Law Practice, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Simply brilliant
Just great. I'm recording more time over more cases, and less time on single cases. I know accurately what time I have spent on each case. I record the time spent when I receive and email and read through it - this typically wouldn't be captured if I didn't then immediately start work on the job. Maybe I am biased because I am lazy and want to do perform useful work instead of record all time manually.
PROSWisetime reminds me of every job I did during the day on my PC, and away from my PC.
CONSWisetime does not automatically group time slots of the same case together.
Reasons for switching to WiseTime
WiseTime is part of the IPH group, I was a trial user. My company also being part of IPH
Vendor Response
Hey Daniel, thank you for taking the time to review us. Your feedback is much appreciated as we continue to improve WiseTime.
Replied March 2020
Marisa
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Time Tracking Made Easy!
WiseTime has provided an excellent experience.
PROSOver the past year I have struggled to capture where all my time went during the day. Being in a very busy environment I can say that WiseTime has truly been a lifesaver. WiseTime captures every single thing that I do during my work day! I use to remember a time when I couldn't even recall what I had done a few hours prior, not anymore thanks to WiseTime. I cannot wait to see how WiseTime progresses over the years!
CONSThere were not any cons that I have experienced during my time using WiseTime.
Vendor Response
Thank you for taking the time to leave your review Marisa. We're so pleased to know that WiseTime has helped you easily capture all your activity in your busy role :)
Replied March 2020
Riccardo
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Good Software
Very Happy
PROSIt is very easy and intuitive to use. Automatic recognition of Tags is useful as well as easy grouping and ungrouping
CONSReports should have more functionalities. Time periods in which Wisetime is off, should have more options. Ranges in which Wise time is on (e.g. 8am to 8pm) would be useful.
Vendor Response
Hi Riccardo, thank you for taking the time to review WiseTime. We are in the process making improvements to our reporting functionality, so your feedback is very important to us and duly noted. If you have any further feedback or requests, don't hesitate to let us know at contact@wisetime.com
Replied February 2020
Carolina
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Monitoring of commercial tasks and analyzing competing companies.
We could use WiseTime easily generate and send reports through the console online. We have set up reports to be scheduled for specific dates or timestamps, and are generated as PDF or Excel files.
PROSBest of WiseTime is that collects data without an Internet connection, so users need not be connected.
CONSThe function of WiseTime Console is based on the cloud, and you can not access this module when you are not connected to the Internet. This is definitely a negative for the operation of the software aspect.
Cathleen
Insurance, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Easily Manage Time Tracking
I have been using for almost 2 years in my consulting practices and it has really simplified my time tracking
PROSIt is easy to deploy and set up. Basic reporting meets my needs for the most part
CONSI would like to be able to better automate and customize reports. Also - the ability to add more tags
Vendor Response
Thank you for your review Cathleen. We are happy to hear that WiseTime has helped you to simplify your time tracking.
Replied February 2022
Gustavo
Civil Engineering, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Bill clients correctly
I get to group projects and bill those hours to the correct client. I also like the feature for idle time because I step away for a meeting and am able to bill the meeting.
CONSThe titles for the time stamp is the title of the document I am using. It may only be my case but I use the same name for various projects so I sometimes get confused on what project I was working on. An automatic screen shot feature would easily solve this problem.
Vendor Response
Thanks for taking the time to share your feedback with us Gustavo. It's greatly appreciated as we continue to improve the application.
Replied February 2020
Konstantin
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great tool for independent contractor!
Extremely handy while working different projects for few customers. Another use case is to recall what you work on few weeks ago.
PROS- automatic time tracking - smart tags assignments - timesheets generation
CONS- can't really say anything, it covers all my current needs
Vendor Response
Thanks for your review Konstantin. We're so glad to hear that WiseTime is helping you automate and organise your timesheets.
Replied February 2022
Tobias
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
easy to use, privacy first
- easy to use, through automatic tracking - privacy first: only you can see what you did, your supervisor first can see it after you posted it
CONS- some updates are not as stable then others, but these don't last long and maybe I'm subscribed on the beta-upgrades
Vendor Response
Thanks for taking the time to offer your feedback Tobias. We're glad that our emphasis on personal privacy is working well for you. You can check if you are on the Beta Channel in Preferences and update it to Stable if you prefer: https://help.wisetime.com/hc/en-us/articles/360033496553-Your-App-Updates-Preferences
Replied February 2020
Paul
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Top Quality
Top service
PROSThe app is really fast. The support service is ok.
CONSEmail frequantie. Product presentations.
Vendor Response
Thanks for taking the time to review us Paul. We're glad that WiseTime is working for you :)
Replied March 2020
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Very easy to use to track time
I didn't know what I was missing.
PROSThis has been an asset to remember all of the things I do in a day so I can bill for them.
CONSThere is nothing I don't like about this program.
Vendor Response
Thanks for your review of WiseTime, we really appreciate the feedback. We're so glad to hear that WiseTime is letting you focus on your work without interruption and bill honestly without having to worry about meticulous record keeping. Sounds like it's doing what we designed it to!
Replied April 2021