ZenCase vs Viewpoint Vista

RATING:

4.5

(31)

ZenCase has 31 reviews and a rating of 4.55 / 5 stars vs Viewpoint Vista which has 247 reviews and a rating of 3.87 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (31)
3.9 (247)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 6, 2024
May 10, 2024
Pros/Cons
  • Pros

  • Zencase is a convenient and modern way of inputting time. By far, the best feature is the ability to input time without needing to be connected to a remote server.
  • My favorite feature is the task management with filters and options to save searches, and the ability to make quick notes in the body of each task for ease of reference.
  • Cons

  • New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents.
  • The only downside is that there is no way to track scheduled events in a matter. I would like to open a case and see what is pending, what has passed and what needs to be done all in one place.
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  • Pros

  • There are a ton of options for customization and it's super easy to use once you know how each form works. The grids are amazing and the reporting options are great for customization.
  • The functions are pretty easy to figure out and understand. The Clearview resource that comes with Viewpoint is an amazing source of information regarding functionality and capabilities.
  • Cons

  • VERY difficult to learn and get used to the dynamics.
  • Conversion support was poor. Software setup and daily use is not intuitive.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos