Using this software has helped with the owners' satisfaction and has helped free up more time for me in the office. Online transactions are up. Assessments are being paid on time. It really brought the community in the 21st century.

The small details are all covered. For example, I like that you can alter the staff's access levels. It's not black or white, they tend to the areas in between.

There are glitches which hold up productivity at times. But I'm sure they're working those out and all will be well in future testings.

I like that i can go in and find a tenant through their unit number or their name, this allows me to know who I am dealing with and/or where they live. I also like that i can go in and check the lease agreement of our residents at anytime to get information i need, such as when the lease expires, if they received any incentives. etc. I also like that the tenants have access to create their own maintenance requests which come directly to my e-mail and can then be handled in a timely manner, this part frees up my phone and time throughout the day.

The application process is daunting for some folks. There are questions that do not apply to all but they have to be answered anyway. Such as; "what program are you in? what year are you in?" Have you ever lived in any of these four cities? (people ask why do you need to know this all the time) After entering the start date of current employment, an end date for employment has to be put in. This really gets some folks? If someone has worked less than the required amount of time they can't move past that part of the application. I have more people sit with me to complete their applications because they are unable to do it on their own. I hear this is not user friendly!

Rental and work orders.

System is very friendly, simple and easy to use.

Lately PV doesn't save contents if stop for some time and get back on the same later.

I have used many different Property Management software over the last 6 years. Non have been perfect so with the new company I was willing to give this group a shot as their demo promised a lot that looks good in theory. ERROR. After paying my money on [SENSITIVE CONTENT] it took them a week just to get me access to the system. Once I got access to the system it has taken over a month just to get the basic system up and running. I'm running a company and at no point was I ever told it was going to take months just to get it functioning properly. I have used both Yardi and Buildium and when I signed up in the past with their competitors I was up and running within 1 day of paying for the system and implementation was smooth and simple. Trying to get anything done in Property Vista is like trying to run through a labyrinth. They try to make everything over complicated and try to customize it too much. The main DashBoard is a Joke and does not give you a quick snapshot of everything happening in the system. Entering a new Unit should be as simple as enter owner -> enter building -> enter unit -> enter lease done! But no you have to enter the building then go to another section to enter the unit, then go into the back end to enter the owner then enter the landlord... We live in a fast pase industry where rentals come and go sometimes within a week or 2. Spending 15-20+ hours on training just to getting the system up and running over several weeks/ months while running...

There are NO PROS for me. This has been the worst software implication I have ever experienced.

Everything. It takes forever to implement the system. the system is NOT intuitive. there is no logic to how the system flows. It takes a very long time to enter new units. The customer service is the WORST I have ever experienced.

I use vista daily to update any information on tenants payment, lease agreement, purchase requisitions, maintenance request (follow up and close when done). Checking message center daily and answer open tickets

Vista is easy to navigate and update information on tenants, lease agreements, tickets, purchase requisitions.

More details needed on Purchase requisitions aspect ( inspection area, service areas). We would request the possibility of not receiving 2 email of system notification when every purchase requisitions are processed.

Overall my experience has been fine and no major issues.

Property Vista Program is very user friendly. No issues

Sometimes I have difficult nagivating or working with the mobile app.

It ties everything together. We'd be lost without Property Vista. Use it every day, all day long.

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I'm solving maintenance issues and information base.

It's extremely well organized and helpful.

There is nothing I do not like about this software.

Highly recommend using this website. It is very user friendly/accessible. For my company and collogues this website is a must.

Highly recommend using this website. It is very user friendly/accessible. For my company and collogues this website is a must.

Nothing negative to say about this software.

Easy to use and understand for my job here at the apartment building

I can’t think of anything at the present time

I would like to see an app for our iPhones that is easy to go in and out of without constant sign in and phone twister.

I love that I can do application and payments easily here. When something’s needed of someone it’s easy to communicate what I need to them in one spot.

I would like to be able to do my own blasts to my properties without having to go to someone at the office level.

Overall working with vista helped me a lot on my administration part of the job. It's very easy to use and I'm also using it as a tenant too and makes it extremely easy to do payments and submit my work orders.

Pros: everything I need to do is in this program. Makes my work much easier.

Cons: doesn't have the Blind carbon copy(BCC) for messages makes it harder to send the same message to multiple tenants

excellent.

Good Property management software, saves time. No more dealing with cheques and etransfers. sign your leases electronically and keep track everything you need to manage your property and tenants

If you have a lot of tenants and properties it will take some effort to get started. but it is worth it and the company helps you onboard.

Im using vista for the past 2yrs and everything is easy to use

easy to use easy to choose units and its shows all documents

sometimes is slow until it open i need to do refresh couple of times

Sales representative [SENSITIVE CONTENT] did a decent job highlighting features we were interested in, but failed to do a deep dive on the full scope of the software. They did agree to provide us with access to a test environment before signing up, however the environment they provided was completely broken, they would not, or could not, provide the correct permissions, and there was no test data populated. After signing up we were shown an example of their working test environment, yet we were never provided access to test beforehand, and this was never addressed or fixed.

We found the interface to be outdated, clunky, and not user friendly. There is no proper App to go along with the software (other than a few maintenance functions, which are severely lacking), search functions are awful - ultimately into 6 weeks of onboarding and training by the Property Vista trainer, our team collectively decided that this is not a good fit for us. There is also no customer service... at ALL

The myCOMMUNITY portal has led to an increase in our resident satisfaction. It allows our residents to pay their rent online without having to worry about ordering cheques or having to drop payment off at the site. Our residents can also submit their maintenance requests online which are received by our staff instantly. It allows for a faster turn around and eliminates paper maintenance requests from going missing. It also allows for a more effective way to communicate to our residents