Great customer service and response time. Easy navigation and setup.

That it is really user friendly; never heard of Ravetree until I began working at The Bookkeeper. Wonderful tool to track and prioritize tasks.

All employees can access up to date content in one simple place. Good visual representation of information.

The interface is very rich and intuitive, offers a clear and precise overview of the different results obtained. A free trial version is also available to enhance the user experience.

Ravetree feels like the perfect blend of being universal enough for the masses and customized for the individual peculiarities of a mid-market full-service advertising agency of 35 people (i.e. us).

At the time of this review, there was no public API, which for us is a deal-breaker.

Responsiveness of support team & customization. I love logging time to my timesheet directly from the kanban board.

In addition, Customer rep has consistently delivered the human element of a technology/subscription delivery and made it feel like we were a priority at each at every turn.

What Ravetree has going for it is management of the project along with progress against budget.

The lack of stability and the appalling support.

Ease of use and ability to ramp other team members easily.

User friendliness and ability to pinpoint projects easily and time associated with each. I also like being able to transition ownership based on the stage of the project.

It also has a pretty intuitive user experience. The kanban board is a useful feature and I like being able to see how many billable and non-billable hours I'm logging each day.

My overall experience with Ravetree is that What I could say is that the software is highly recommended, it has so many useful features for businesses.

Sometimes, getting alerts can be difficult. If you miss an email, you may miss an update or a tag in Ravetree.

It's a mystery why that aspect of PM is so neglected by many other apps.

The comment section of RT is where I spend most of my time. I love the ability to comment and tag people directly in a conversation.

I have trouble finding tasks that I have marked complete. If i don't know the specific name it's hard to find them.

The ability to upload file versions within the same upload and select which version you'd like to view. This keeps project files/uploads organized and helps us to easier find and look at versions.

It's not the most complete solution of all, but it's a perfect blend of speed/ease of use/price/flexibility for a small reality like we are.

Because our call volume increased dramatically with new business, we did not want any issue to slip through the cracks.

It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.

SherpaDesk enables all of this on both desktop and mobile versions. The customer support is amazing.

It was easy to setup and continues to be easy to maintain. Our team has caught on quickly and we have migrated  a lot of data into this puppy successfully.

I like the slate of features as well as the pricing. It looks like a great solution to incorporating a help desk as well as time tracking/invoice and will replace two different software solutions.

Solid Product we use as the backbone to our Help Desk.

I really want to like this software and I think I'm going to be very pleased with it once I stick with it.

A simple work order system that helps keep the organization on track.

The tool allows us to track accounts and outreach relatively well.

You can get very good reporting and offers very credible tools to help a manager manage workflow.

It has done a fantastic job at enabling me to handle all my members support inquiries and I would highly recommend it to anyone seeking a support ticket system for their business.

I often get confused when I go looking for something I added and yet don't see it.

I appreciate simplicity and not a lot of bells and whistles.

It is good to know that a request has been made and is shifted (hopefully) to the appropriate party to get the ball rolling to complete a request.

For a smaller IT department, Sherpadesk has worked out great for us. The cost is very competitive and so far the features have worked out fine.

Sherpadesk has become a great asset for the help desk I work on.

Great ticketing platform without the big price tag.

For the past few years I used several apps, but by far SherpaDesk is the best, not only is affordable but has all the features that my business needs.

I hate that the tickets don't recognize urls in the body as clickable links.

If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us.

The interface is clean and simple yet offers everything I need as a technician. It has what I need when I need it and an easy way to interact with it.

Very straight forward pricing model, much more competitive than the big players in the market.

Helpful tool, so far pretty easy to use. I have only been using SherpaDesk for about 2 1/2 weeks but it has been pretty easy to pickup and helpful with keeping track of things.

Maybe not as flexible as some other platforms, but it also is way cheaper and so much simpler to setup and administer.

US Dollar

Ravetree is a cloud-based project management solution with integrated resource planning, customer relationship management and time and expense tracking capabilities. The solution helps users manage project workflows, task assignment and project status updates. 


Ravetree helps businesses to manage project budgets and resource distribution. Users can log their time spent on various tasks, which enables management to calculate the total time spent on a project and compare it with estimated time. Time logs can also be used to calculate billable and non-billable hours, as well as generate reports for performance reporting.


Ravetree enables resource planning through resource allocation tools. Users can monitor employee utilization on a daily basis. The solution also provides built-in customer relationship management (CRM) capabilities, client information storage and project history through a single user interface.


Ravetree is available on a per user per month subscription basis.



LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Multi-board

Employee Management

Leave Tracking

Forecasting

Multi-Channel Marketing

Messaging

Surveys & Feedback

Electronic Payments

Status Tracking

Visual Workflow Management

Billable & Non-Billable Hours

Meeting Management

Billable Items Tracking

Employee Onboarding

Release Planning

Idea Management

Presentation Tools

Due Date Tracking

Time Tracking

Project Templates

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Activity/News Feed

Timer

Online Time Tracking

Templates

Charting

Progress Tracking

Task Board View

Employee Directory

Real Time Monitoring

Workflow Configuration

Task Scheduling

Financial Management

SSL Security

Real Time Editing

Change Management

Marketing Calendar

Order Management

Invoice Management

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Projections

Product Roadmapping

Time Tracking by Client

Knowledge Management

Team Calendars

Communication Management

Brainstorming

Customer Database

Supports Agile

Resource Management

No-Code

Sick Leave Tracking

Calendar Management

Integrations Management

Customizable Fields

Collaboration Tools

Assignment Management

Project Scheduling

Productivity Analysis

Template Management

Scheduling

Data Import/Export

Dependency Tracking

Risk Management

Campaign Planning

Multiple Projects

File Transfer

Resource Allocation & Planning

Testing/QA Management

Media Planning

QuickBooks Integration

Contact Management

Audit Trail

Version Control

Audio Calls

Retrospectives Management

Employee Time Tracking

Content Management

Sprint Planning

Forum / Discussion Board

Configurable Workflow

Monthly: $39/user/month

Quarterly: $34/user/month

Yearly: $29/user/month

Non-profits: $20/user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ravetree

In Person

Live Online

Documentation

Videos

SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service firms.


SherpaDesk offers ticket management, time tracking, invoicing, email parsing, asset management, project management, customer engagement and reporting.


The platform’s time tracking module allows users to track time from anywhere within the solution, meaning time can be logged for active projects, account management work or support issues.


Invoices can be automatically generated and rate plans can be customized to accommodate unique payment arrangements. Third-party integrations are also available, which allow users to connect SherpaDesk with applications like FreshBooks, Office 365, QuickBooks and Google Marketplace.


SherpaDesk enables organizations to track customer service issues, capture billable time and manage a project’s profitability. It can be purchased per user per month.



IT Asset Management

Automated Routing

Call Center Management

Self Service Portal

Help Desk Management

Project Time Tracking

Client Portal

Email Management

Ticket Management

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Time & Expense Tracking

Estimating

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Billing & Invoicing

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

SherpaDesk offers the first tech free for life.  With the first license the tech will have unlimited access to the application.    As more technicians are added then it will be $39/tech per month.  Additional charge of $2/month if remote assistance is turned ON.

Ravetree vs SherpaDesk

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