Crelate

RATING:

4.5

(394)

About Crelate

Crelate is an all-in-one recruiting customer relationship management (CRM) and applicant tracking system (ATS) built for staffing, consulting and recruiting agencies. Crelate’s visual user interface enables recruiters to find, attract and retain talent. By combining opportunity and talent pipelines in a single solution, recruiting and sales teams can work together. Crelate offers ATS capabilities, opportunity management, drag-and-drop workflows, Office 365 integration, text messaging, activity tracking, candidate portals, automatic email tracking, job board posting, resume parsing, built-in recruiting analytics and more. Crelate is a cloud-based application that includes a Chrome Parser extension, Outlook add-in, mobile apps for iOS and Android as well as an i...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Crelate Pricing

Professional, Business, Business Plus, and Enterprise plans are available depending on the level of support and features desired. Pricing is per user, per month and generous discounts are available for annual subscriptions.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

Comprehensive Dashboard
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Crelate Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Crelate

1 - 5 of 383 Reviews

User Profile

Ellen

Verified reviewer

Internet, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Extremely Valueable tool for Recruiting agencies

I love Crelate, use it on an hourly basis.

PROS

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

CONS

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

Reasons for switching to Crelate

Bullhorn felt clunky and based on old software.

Elli

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Useful but Cluttered

I think Crelate is an okay alternative to Avionte, but its cluttered setup makes it difficult to adapt to.

PROS

Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it.

CONS

I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly).

Reasons for switching to Crelate

We were unable to bulk email and track candidate activity

Brian

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2019

Good but many limitations

No benefits over previous CRM. Customer service was an EXTREME challenge. Emails go unanswered. Overall, I would not choose Crelate again. As we grow, we will actively look to leave.

PROS

Software helps organize large amounts of data

CONS

Many items are not intuitive. WAY too many glitches. MANY items not as sold to us. Struggled getting set up. Customer service is really poor. Only works through desktop, doesn't work on iPad or phone, so worthless on the go. Continuous review of contacts is needed to catch errors.

Vendor Response

Hi Brian - I'm Samantha from Crelate. Thanks for the feedback! It helps make us better. I'm happy to inform you that we recently launched a Crelate Connector mobile recruiting app that allows for: 1. Client and candidate engagement (calling, emailing, and texting) 2. Access to your entire recruiting database on the go 3. Scheduling of activities with candidates such as follow-ups, interviews, and phone screens 4. Viewing and modifying candidate applications, contacts, job opportunities, resumes, and notes associated to each account record We work really hard to be the most supportive ATS and I'm sorry if that wasn't your experience. We'd love to redeem ourselves! Please feel free to contact us at support@crelate.com with your questions/challenges and we'll be happy to help you! Thanks!

Replied June 2019

Sol

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2024

Great software, some issues, like api, candidate duplicates, but overall its great

PROS

easy of daily use, easy to train, resume searching

CONS

API, website connection, candidate duplicates, and customer service, there should be a phone line to speak to someone

Vendor Response

Dear Sol, Thank you for sharing your valuable feedback and for your continued support over the years. We're glad to hear that you find Crelate easy to use on a daily basis, straightforward to train new users, and effective for resume searching. We acknowledge the issues you've mentioned regarding the API, website connection, and candidate duplicates, and are actively working to address these to enhance your experience further. Additionally, we're taking your suggestion for a direct phone line for customer service into serious consideration, as we aim to make support as accessible and helpful as possible. We appreciate your choosing Crelate over other options and are committed to continually improving our software to meet the needs of our clients in the staffing and recruiting industry. Your insights are instrumental in our growth and improvement. Warm regards, Crelate Team

Replied March 2024

Raegan

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

19 Years of Recruiting w several ATS's and Crelate is the VERY FIRST one I can say I LOVE!

My experience with Crelate has been the best experience above all others. I tried Exelare and CEIPAL in 2021 when deciding on a new ATS. The customer support was below par and the only way you could get trained was to schedule long 1 hour meetings in the middle of your day (and the support person's English was difficult to understand). Exelare had a very limited help/knowledge base. With Crelate, they have Chat Support with EXCELLENT, KNOWLEDGABLE Support Reps who respond within 1 to 4 hours, and they PROBLEM SOLVE with you. The Crelate team really cares about your success with their ATS. They have an active Feedback website where you can easily provide feedback - and they use this feedback to make changes and implement updates multiple times a year. They also notify you personally if your feedback was implemented. The ATS keeps getting better and better. They listen to what the customer needs/wants. After using dozens of ATS's over the years, I've learned that the #1 feature you should evaluate is the quality of their Customer Support. Crelate is five stars when it comes to fast, quality, problem-solving support.

PROS

Very visual and customizable. #1 is their AMAZING CUSTOMER SUPPORT. You can also hire their Professional Services/Product team for a very small monthly fee for one-on-one video meeting support when you have a complex concept you're trying to implement into Crelate.

CONS

I wish there was a modular, visual "Dashboard" that incorporated some AI technology that would help detect lapsed activities, and it could be customized based on user type (Executive, Recruiter, Salesperson, etc.)

Reason for choosing Crelate

#1: CUSTOMER SUPPORT #2: Crelate is an easy to understand visual interface #3: More support when implementing Crelate; live, knowledgebase, chat, one-on-one, lots of videos, FRIENDLY, English speaking customer support.

Reasons for switching to Crelate

JobScience was a mess. The support was terrible, and when they merged with Bullhorn, the left hand didn't know what the right hand was doing. I had a terrible experience with JobScience, and I used Bullhorn prior to that which was also not a good experience. With both of these ATS's, you felt like a number, not a customer.