Traditional Hospitality businesses actually know very little about their customers buying habits and have no ability to, with Marcello the insights are incredibly powerful, and the loyalty that is created thru rewards is a game changer

It's hard to pinpoint any one feature that's better than the other the longer it's in place the more powerful it becomes for our business, we can't imagine not using Marsello in our Hospo business now

I would like to see some additional tools with regard to list management top of mind is a filter for Duplicate accounts (name wise) also it would be good to be able to sort new signups and be able to show more than 50 rows at a time 100 would be betterThere is a grey area around implementing and accessing the online widget

Overall, this is my most use app since ive started this journey back in 2018. Ive managed to use this app for all my marketing. I will continue to use the email marketing campaigne, loyalty points, and enjoying seeing the growth in my report. Apprieciate the work you folks put in to help businesses like mine.

When i first started with this app, it took a hot minute to figure out where things are. Only because they offer so many options, from loyalty rewards, email marketing, points, and etc. I use all these features to help improve all my marketing stratagies. Definitly my most used app and feature ive came across since.

Im still trying to figure out all the options this company has to offer. But i did come across a few bumps in the road on this topic. I would like to narrow down a group of emails/locations to certain clients, which i cant do. I also would like to custumize my email with sizing choice in Headline logo, or GIFs.

Very very poor

This use to be an excellent product, but now it fails constantly, annoys customers and does nothing to enhance our business.Beware the lack of support

Support is pathetic, the product does no longer work

Great. Excellent customer support as well. With one on one support when I need it.

The loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.

Probably the reporting. Could be more customizable, but still pretty good.

Customers particularly enjoy getting a birthday present.

It is an easy to use and relatively cheap way of encouraging customers to return.

Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

Other than noting above it's been a good experience

Getting a price reduction after accumulating points

The need to give email address each purchase

easy to use, and help customers with , ordering new goody cards as well

the tablets when they would not charge correctly, or the wifi crashed

very useful & smart. it does its job by itself, does not need too much care.

customers' feedback function let me know if they are happy with our service.

none so far. i was trying to change the rewards but could not access, web page says loading forever.

Goody card takes care of all my loyalty card customers and is recognizable to people

Easy to use for the customer, lots of functionality for the retailer

I don't have time to use all of the great functions and ideas that it comes with

Getting customers back in the door

The ability to have customers coming back and using it

The overall cost of the software didn't justify the amount we made from Goody

Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

That it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.

It is helping us to communicate regularly with our customers

It is very easy for the customer and our sales team to us it

You get the most out of it your team puts 100% into it

It's easy to use and helps to retain the customer database.

Would be more efficient if connect to till.

Friendly, Local & responsive to queries.

Customer interface & back office software.

Not applicable. All worked better than my expectations.

Goody has been great in the feedback forms of finding out what clients truly feel about your business and what you can improve on.

The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!

I haven’t found anything so far that I least like about this software.

Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.

New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

Still having issues with our receipts printing. However they say that they are underway in fixing this :)

Great notifications through email which tie in when your card is swiped. Really easy.

That it is a national customer rewards scheme rather than just local.

There is nothing that I don't like about Goody.

Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.

I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.

Possibly the minimum discount to be featured on the app, but other than that no complaints.

Repeat customers, voucher system is excellent.

Good overall system, integrated with VEND super easily

Am happy i dont really have many complaints

The SMS marketing we really get a lot of customer traffic with this tool.

Marsello is not compatible with Woo Commerce or WordPress. Our website is a WordPress site and we cannot implement any codes online as the systems are not integrated. It limits the potential for us and is frustrating.

Great!

Easy to use most place now have and i like the offers

Nothing its all easy to use and i love the offers

Often forget to use when in McDonald's but otherwise no complaints and experience overall is great

Great App, great cross of business support, great rewards.

Be great if it reminded me that I'm in X business and this business uses the Goodie Card

Ease of use, Good in store display. One card can be used at all businesses with loyalty program powered by Goody. If one forgets the card can accumulate loyalty points through email checkin - how cool.

Not much flexibility in configuration. After registering a payment it does not initialise the display. Decimal amounts not permitted.

No issues with goody

Very easy to use, clients and staff find it simple and efficient.

Nothing everything fine. Software works well and we have no issues

pretty quick, easy to use. easy to sign people up.

Once you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.