All Supremo Remote Desktop Reviews
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Alessandro
Verified reviewer
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Same services at lower cost
We have moved from the old remote control system (the main competitor) to SUpremo and we are able to have the same services we had before but with slightly lower quality but cheaper costs and we have chosen to keep this software so we are satisfied with it.
PROSCompared to the main competitor it is less complex in configuration and does not require you to authenticate via email and subsequent confirmation of the new devices from which you connect so in the end the process is faster (but less secure)
CONSCompared to the main competitor, the quality of the video transmission is lower, there is greater latency, there is less effect of being in front of the remote PC but the lower cost justifies this condition
Reason for choosing Supremo Remote Desktop
For functionalities and prices
Reasons for switching to Supremo Remote Desktop
Costs
Kurt
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
THE alternative
Started 20 years ago with LogMeIn. Went over to Teamviewer. Had to search a new solution to give support to my customers as Teamviewer was way to expensive. Supremo is the only tool that suits me perfectly at a low price. Never had to contact the support as the software never let me down.
PROSEase-of-use Had to wait for Mac support but now it's there ! Contact-list Branding
CONSNo negative remarks. Just needed to have a lot of patience for the MacOS support
Reason for choosing Supremo Remote Desktop
The licence and the pricing were just right for me
Alexander
Internet, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
Supremo does the job
Solved many problems at customers via this support tool.
PROSInstallation is easy.. Create your own look and feel in minutes.
CONSWaiting for months for an update to support Azerty keyboard from another country. (Working with Qwerty keyboard in home country). Even with map functionality special characters doesn't work.
Reason for choosing Supremo Remote Desktop
cost.
Vendor Response
Hello Alexander, thanks for your review. With the Map Keyword (feature available in the Control panel of the remote toolbar) you can use the Azerty keyboard on the remote machine. Anyway, we are available to provide assistance to your device in case this actually doesn't work on your machines. Feel free to contact us at https://www.supremocontrol.com/contacts/ for further assistance. Kind regards!
Replied May 2021
Heberth
Internet, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
A very convincing remote access software
When I got to know this software I did not have many expectations due to the bad experiences I had had with other similar software. That's why I tried the free version at the beginning and I was immediately surprised by the ease of use it has, the friendly interface in which it groups all its tools helps a lot for this, but it also performs its functions effectively (without presenting unexpected errors as happens in other software) and with secure connections.
PROSI started using it for work for free and ended up purchasing the paid subscription, since the price compared to other software is cheaper on an annual plan, plus I can install the software on an unlimited number of devices to which I need to connect remotely. Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
CONSThere's not much to reproach it for really, it's a fantastic software, but maybe if it provided some benefits to its loyal users such as a rewards program it would be better than it already is.
Reasons for switching to Supremo Remote Desktop
Teamviewer sometimes gave me unexpected errors and connection problems, and when I wrote to support they simply did not respond, which discouraged me from continuing to use the product.
Balazs
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Supremo Remote Control
We used Supremo for remote support / helpdesk. We saved lot of time with this software. Most problems can be easily fix remotely instead of on-site service.
PROSEasy of use software, contact list, remote printing, file sharing and multiscreen support
CONSNothing. We have very good experience with the product.
Reason for choosing Supremo Remote Desktop
Better price and the same functions which are neccessary for us
Reasons for switching to Supremo Remote Desktop
We have connection issues on some PCs
Fernando
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
The best remote control desktop application
The best remote control desktop application
PROSEasy install and superb features. It solves my 100% remote support service / server monitoring.
CONSDoesn't work with remote sound and perhaps you could improve the screen resolution.
Reason for choosing Supremo Remote Desktop
Features, easy handling and price.
Reasons for switching to Supremo Remote Desktop
At first time, just price (but not only). Right now, features.
Malcolm
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good for remote working and desk top support
It has helped reduce the support team teklephone times with customers
PROSIf you deal with remote customer support than this product is good for you. It's simple to get customers to download the current tool for their computer.
CONSThe mobile version on a tablet is not easy to scroll down or up
Reason for choosing Supremo Remote Desktop
Recommended by a colleague in a different company
Reasons for switching to Supremo Remote Desktop
The sales and marketing at Teamviewer cannot be trusted.
Martin
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
One of the best remote desktop softwarw
I support about 500 clients and servers.
PROSSimply, I use it on many different clients
CONSSometimes the adressbook is a bit tricky
Reason for choosing Supremo Remote Desktop
Price and the option of easy increase more channels
Marcos
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Better then Teamviewer and Cheaper
Works very well, and do what is proposes...
CONSUpdates are sometimes a problem in clients!
Reason for choosing Supremo Remote Desktop
I liked the tests, and the price was fair enough.
Reasons for switching to Supremo Remote Desktop
Price, and the support
Vendor Response
Dear Marcos, thank you for your advice. In order to analyze the problem you highlighted, we kindly invite you to contact us and indicate more details by writing on the online contact form: https://www.supremocontrol.com/contacts/ Best regards
Replied June 2021
Pedro
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Good remote support software
Ease of use. Good price for the value. Always receiving updates.
CONSRemote deployment need improvements. Maybe next releases.
Reason for choosing Supremo Remote Desktop
PRice
Reasons for switching to Supremo Remote Desktop
Price
Vendor Response
Hello Pedro, about the remote deployment, you could find interesting the Automatic Installation that we have released few weeks ago and that allows to centrally configure Supremo and deploy it remotely and massively. It is a feature available with our new plan Supremo Professional (for more info: https://www.supremocontrol.com/supremo-professional/). If you have any suggestions to share with us, please send them to us via this form: https://www.supremocontrol.com/contacts/. Thanks in advance Kind regards
Replied June 2022
Rui
Computer & Network Security, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2021
Good solution on remote desktop.
Give support to our customers.
PROSIt is a good and afordable solution to replace Teamviewer.
CONSDoes not have 2FA Auth, what is needed to give garanties that no one could access computers without permission if some ATO happens.
Reason for choosing Supremo Remote Desktop
Features vs price, is the better solution.
Reasons for switching to Supremo Remote Desktop
Licensing changes from Teamviewer, that does not allow us to have the perpetual licence.
Ivan
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Solid and concrete at the right price
I met Supremo and I have never stopped using it, for the administration of remote systems it is a complete and safe solution, the product is easy to use in all its functions, the possibility of transferring files and viewing all the connected monitors is very useful , the price is well balanced, I have rarely encountered problems of lack of connectivity and in the face of at least decent internet lines you get more than satisfactory performance
CONSThe most critical aspects are the chat functionality, which often causes the software to crash and the slow update method
Jesus
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Simple and effective
Personalization Speed and integration remote printing
CONSprice per site poor back panel security options
Reasons for switching to Supremo Remote Desktop
price
Vendor Response
Dear Jesus, we kindly ask you to suggest missing features or options by contacting us here: https://www.supremocontrol.com/contacts/ We are constantly working to introduce new features and improvements to Supremo and we welcome suggestions from our customers! Thank you in advance. Best regards
Replied June 2022
Fabian
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Supremo Review
I have used the software for several years, giving remote support to my clients, and I have not had any problems.
PROSEase of use and installation is the main feature
CONSFor the job he did, it's perfect. Easy to use, does not require a difficult installation process.
Reason for choosing Supremo Remote Desktop
Price
Raul
Industrial Automation, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
Supremo my favoutite desktop app
So far all experiences have been positive.
PROSEasy to use, good price and great features
CONSNo complaints at the moment. It fits perfectly to our requirements.
Reason for choosing Supremo Remote Desktop
Easy to use, good price and great features
John
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Easy Remote control with High Security
Big help in my business supporting my customers
PROSEasy installation , user friendly and fast connection.
CONSHave not Found any problems, every function works
Reason for choosing Supremo Remote Desktop
Pricing
Reasons for switching to Supremo Remote Desktop
Pricing
Daniel
Building Materials, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Professionel Software
Help me by question with account departement
PROSAll my platforms are supportet ( only Android to PC )
CONSConnecting from PC to Android devices not possible
Reason for choosing Supremo Remote Desktop
price
Reasons for switching to Supremo Remote Desktop
to expansive
Jesús
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
SUPREMO balance quality - price
Easy to use. Price according to its functions.
CONSA window may appear at the end of the connection thanking you for using the service and giving you the option to fill out a satisfaction survey
Reason for choosing Supremo Remote Desktop
By price / performance
Reasons for switching to Supremo Remote Desktop
basically for price
borja
Environmental Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The keys to buy "SupRemo"
We use SupRemo on a daily basis with end users and also with all servers, both physical and virtual. It allows us to carry out 99% of incidents from our computer without having to move.
PROSSupRemo is an ideal software for network administrators who are dedicated to solving endpoint incidents. It is easy to use and by activating the unattended mode you don't have to need the user.
CONSThe only drawback we found is not having implemented the module to be able to control mobile phones. Other programs can do it.
Reason for choosing Supremo Remote Desktop
For the price and ease of handling.
Lee
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Perfect for remote support.
I've used this now for 4 years and have very few problems. It's perfect for what I need.
PROSThe fact you can install this as a service and enable un-attended remote access to servers etc is superb. It's also very easy to use.
CONSThe address book is a bit "clunky", it works okay it's just not very intuitive.
Reasons for switching to Supremo Remote Desktop
Teamviewer is expensive
Guy
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Fast, Easy, secure remote desktop
Very easy and fast to deploy. Customizable and portal management
CONSsometime service unavailable here in CANADA
Reason for choosing Supremo Remote Desktop
price, deployment
Vendor Response
Hi Guy, in order to investigate the service unavailable problem and provide you with remote assistance, you can contact us at this link: https://www.supremocontrol.com/contacts/ Kind regards
Replied June 2022
Luis
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Supremo Tool
Very helpfull to give support to our clients. We decrease the time of response to our client tickets and reduce the need to go to client installations.
PROSEasy to use and fetures that is vailable.
CONSWe never like the price even if it is low comparing to other solutions
Reason for choosing Supremo Remote Desktop
Features, easy to use and price
Rafael
Verified reviewer
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2022
Supremo is a great utility
Ease of use and installation for end customers
CONSslightly slower operating speed than competitors. cannot sort files on transfer screen
Reasons for switching to Supremo Remote Desktop
the cost of the other software was too high for our needs
Rafael
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2022
Affordable and very functional
Customizable solution for remote support customers. Price
CONSOn occasion (very rarely) there are problems with closed sessions that Supreme considers open and connection is not possible
Luis
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good solution for remote support
It is a fast, light and simple application. Ideal for remote support.
CONSIt would be useful to be able to receive automatic reports of connections and elapsed time.