Overall, using Mavenlink has been great - it has made a very positive impact on day-to-day functions as a business. I would recommend it highly to agencies for its flexibility and extensive functionality to manage resources and projects.

The reporting functionality Mavenlink offers is extensive and has enabled us to get much better visibility to our project, program, portfolio and resourcing data. Which in turn has allowed us to set/adjust our KPI/KRIs and better inform business decisions with the data we have available. In using Mavenlink how it's meant to be used, not only have we improved our business practices but our PMO has gained valuable insight into important aspects of the business that were previously siloed. The fact that Mavenlink actually continues to improve its platform based on user feedback is a massive plus, as new functionality becomes available to better utilize the platform.

There are some small (very small in most cases) problems we have with some functionality i.e. the naming/categorization of metrics in the reporting suite could be clearer, when approving/rejecting timesheets, adding a comment to a specific entry would be preferable, rather than the comment being published to all entries.

A great way to monitor and build your project management, tasks. Simply and easy to use application.

It has multiple ways to use for project management, task scheduling and follow-up, many other things unlike available applications.

For me it is doing the job required and I have never faced an issue with the system at all. Maybe it could require some work on the interface on the mobile.

Implementation was not very well executed. We basically had to figure it out on our own. THe "integrations" through thier integration tool are very poorly built and the tool is terrible. It gets the basics right but more advanced features like the Insights reporting add on are poorly executed.

Ease of use, Reporting, Project Financials

M Bridge integration platform is a complete failure. Its terrible. Training during implementation was not good. We've learned more on our own in a few classes. Time entry is weak and poorly designed. Lacks subprojects. User permissions are all or nothing in most cases.

The overall experience from the get go was very positive, as we started the onboarding process and conducted internal training where I was able to get a lot of great feedback from my coworkers about how they find the ease of use and how they like the online product training catalog that is available.

I am able to view tasks for current projects, track upcoming projects, add notes and tag team members easily in a very organized way that allows me to save time and resources on a regular basis. My coworkers who I interface with closely have had a similar positive experience and I cannot recommend it enough.

The ability to customize what is viewable and editable in the main menu ( such as projects, tasks, insights) based on user permissions would make it easier tailor the overall product experience to our teams needs.

Nice tool with powerful reporting that needs significant improvement on usability.

Robust reporting, integration to NetSuite, hierarchical team management, Activity feed

Ease of use needs significant improvement. Needs user configurable workflows and fields. User roles and security have no flexibility. Interface and reporting designed by someone who never has to use the application to run their day.

Good

Customization of task lists, project fields, etc.

Gantt Schedule (hard to display), Reporting (albeit powerful, application for creating reports is not user-friendly in the slightest)

The technical consultant support during the implementation was fantastic. Our POC was great about helping us stay on track with all that needed to be tackled as well providing us in the moment or chasing down answers we needed to keep things moving. Adoption within the organization has been successful - a mix of the training support we got from ML and our own custom support. But the intuitiveness of the tool helped the adoption be smooth. Now we are just starting to reap the benefits of the visibility, insights and better overall management of our work.

We are new to having a PSA and PM tool. So it was great to go from each department having their own spreadsheets to one point of truth and full visibility across the project. But as well - all the in built finance management and integrations we setup has streamlined so many additional administrative elements of managing our work. And the real time visibility to project performance (timelines and finances) is great.

Navigating some of the integrations has been a little longer than I would have hoped for the roll-out. The support to get things implemented was not as timely as we would have hoped.

We really love MavenLink and especially love working with a company who is constantly evolving and taking their clients feedback and evolving.

We needed a unified system that did: task tracking, budget tracking, project schedules, time entry and resource management. MavenLink nails it in those arenas! Finally we have a tool that doesn't require another 15 tools!

There are a lot of features and options for how to do things, and not enough "how to" videos that their competitors have.

We were able to provide better forecasting and manage budgets against timelines. All time entry is much better managed in a central location. We can also easily track which resources are available or not.

- Time Entry - Management of individual projects - Integrations w/ Jira - Forecasting/Planning - Happy to have approvals, but they could be more flexible. - Managing budgets against project timelines.

- Invoicing - Reporting - Happy to have approvals, but they could be more flexible. - Granularity of permissions

Overall, does well for project management. We lacked the ability to easily report on utilization rates and time entries in convenient ways. Mavenlink changed that for the better. Team collaboration with public and private posts can be more streamlined than emails, which can become siloed. Scheduling time and resource planner features are really handy, although I often don't get to what I planned...

Budget tracking is easy and effective, although depending on configuration, it can differ between the finances and budget tabs within a project. Gantt view is super helpful for changing timelines and communicating with client.

The task tracker sometimes is really slow to load when moving tasks around within a given project. There is often a huge number of notifications, but you can configure those to limit them significantly if necessary.

I love that it has given our agency a central place to track all projects/tasks as well as time/budgtes.

You have to constantlty seek out information that pertains to you. Email is outdated in the digital world so this being the primary means of notification is not helpful for us. Things like push notifications and in application notifications are a simple feature that would be massively helpful fo the user. Also, the mobile version of this project is basically unuseable, it seems like as a whole this software is very slow to update and integrate new features that are requested by its users.

Great

Resource managementRelease processTime tracking

Project management features could be improved

My company uses Kantata for time entry, revenue & cost tracking, and invoicing projects. In my role, specifically, I handle onboarding new employees, managing weekly time entry reports, time adjustments, project setup, PO allocations, and invoicing. I previously used Sage 100 to invoice and have found Kantata to be leagues ahead of that software.

The features I like most about Kantata are the appearance of the interface, the built in training that's available, & how quickly modified information is updated for reporting and invoicing.

When first introduced to Kantata, I was unfamiliar with the process flow and quickly became confused by the different levels (Opportunity, engagement, scope, element, etc.). There is a bit of a learning curve, but after spending some time using the tool, the process began to make sense to me.

We implemented Mavenlink specifically to disabuse our organization of several disparate systems we were using for tracking time, task-level project management, and reporting on specific measurements/metrics like utilization, margin and capacity saturation so that we could improve operational efficiencies. We've found that the tool is very flexible, has some great native reporting capabilities that become exceptional when coupled with the Business Insights add-on, it integrates well to SalesForce, it has given us a much better ability to manage projects for clients as well as internal product development projects, and it provides us with much better capabilities toward planning organizational growth and managing to margin at the business unit level down to the project level. While there are still some glitches/issues with the Gantt views, and there are still things we wish it did better, Mavenlink has proven itself to be an exceptionally valuable (and very cost-effective) management tool; the company is consistently providing updates that are meaningful and adding value with subsequent releases that clearly indicate a willingness to listen to the voice of the customer in new feature requests. Overall, I'm personally very impressed with the software, given my team's requirements and unique operational environment.

Flexible, provides the ability to set up multiple templates for different types of projects, supports T&M and Fixed Fee contract types, integrates to SalesForce, provides multiple views toward project status, continually adding new features and capabilities

Gantt charts are still in need of a lot of work and help. Still buggy, no user-defined view preferences can be saved.

In the beginning, Kantata really helped us have a better view of project health, but as we have grown and clearly defined processes, etc. Kantata has not grown with us. It looks and feels dated.

The best thing about Kantata is the ability to see project burn rates at a glance. The time-tracking system is a huge part of that being accurate as well. There are multiple options for our team to track their time so that we can see project burn rates.

There are several things that haven't been improved at all in the 6+ years that we've used this software. For example, basic things like not being able to customize your task statuses (or at least new options being added), being able to mark a task as complete even when none of the checklist items have been checked off, and not getting a notification when a due date is coming up to remind a team member of a deadline before it is missed, etc. The mobile version is pretty much useless which is sad now that the working world is mostly remote.

Mavenlink has been a feature-rich tool that has been adaptable to our unique model.

Mavenlink has a lot of custom features and functionality which was an important factor in that we needed to find a tool that met our many custom processes and workflows.

Mavenlink does not allow customers to see budget in hours or dollars, so clients can't see any sort of project burndown. New features and functionality are slow to be released, but for a platform its size, ML does a decent job of staying on top of squashing bugs.

The application is very stable and you will find a lot of features to work with. In comparison to other tools, the features provided are more advanced and data-driven with high emphasis on metrics. I just love the dashboard, it helps you to keep track of all the official meetings and interactions and with mavenlink, you can build superb reports. It helps in collaborating with tasks from start to end of each project. You can set updates as notifications to your mail id, so you would get to know of the status o different projects. We can set these notifications for clients too, so they would get to know the proceedings and status o each task.If you hate opening multiple tabs like me, you can use this Gantt chart tool which I should say is the best feature!

One of the biggest turn off is that we take a lot of time to get started with the system like to set up and install. The date has been set in US formats which had been an issue to us, hope they do something about it. I found it really difficult to trace back archived projects cause you have to know the exact name of the respective project to get them traced back!

I really enjoy mavenlink but I see so much more potential and I keep asking them to make simple changes that would absolutely rock the software into the next phase of a PSA but I don't ever get a response.

I like the ease of use and the simple layout of mavenlink

I wish there was a way to put non-billable time into projects such as accountants time on invoicing, marketing, and finance. These items are the bleed on a project if you don't factor them into the profitability margin.

Our PS team are increasing their usage, but there is a lot to learn. All the customisations ensure that as your business scales, so will Mavenlink. The downside is that there is a significant learning curve ... but if you persist, it is quite satisfying :)

Loads of functionality. Pretty easy to self learn the basics if you are a collaborator. Fairly speedy and easy to navigate around ... Task and time tracking very straight forward. Loads of out of the box analytics and insights ...

Definitely a learning curve when digging deeper in to functionality and setting up reports. It is soooo customisable that sometimes it can be overwhelming ... Interface not that attractive, equally there is no fluff distractions ...

Overall I am very happy with the product, big upgrade compared to our previous PM software. (PM.com)

It meets all our department's needs, I love the activity feed and the overall view of all our projects. Also great reporting tool!

The gantt chart, I wish the reporting would be more user friendly.

This system does it's main job well, which is to manage projects.

Attempting to interface this system into any other system is extremely difficult. Mavenlink staff don't seem to have a lot of experience with interfacing their system. We eventually had to come up with our own solution that relied only on a simple data download. Their pricing model is such that you end up paying a lot of money for relatively little value add i.e. in the area of time keeping. A more extensive licensing fee is charged for people to approve time. Mavenlink would be well served to change their model to charge less for the functions that are not their core competency and more for project management functionality, which is.

Ease of use, allocating shared resources, identifying resource gaps and planning for new projects, time sheet approvals of direct reports

Nothing to speak of in particular, its been a good tool and great improvement for me over the last few years from other tools I have used previously

- As a normal technical practitioner, it helps to collate my time against , multiple projects and documents entries at a day-by-day level. -Planning for resource and to help manage expectations can be done in marveling as it provides a detailed analytics report with strong filter capabilities.

- Mavenlink works fantastically in the background to give the whole organization a seamless front end view that allows for efficient project management, time tracking, managing client billing to technical teams receiving their tasks & tickets. - The functionality works well for all different roles in the business and provides a top-level view.

- Around the end of the month when the majority of the organization is completing scheduling for the next calendar month, reaction time on the site tends to be lower than usual. It still works well but just the speed can be slowing down especially when you need to schedule time for multiple different projects and tasks.

The tool is quite easy to learn and is very intuitive. It was easy to set up and customer support was great (at least in 2016 - we've been clients for almost 5 years). It integrates with a few other platforms like Salesforce and can be customized using API. In addition, it provides client access and we see constant improvements.

Two biggest concerns: 1. You can't perform mass actions on tasks/milestones/issues. I.e. if you need to update multiple tasks with the same dates or status or assignee - you can't do it. You'll need to edit each task manually. 2. There are issues with email notifications - there were a few outages last year that resulted in delayed notifications which impacted our work.

I dont think I can think of one thing in Mavenlink that another tool did better. It is simply inferior in so many ways, even to free project management tools.

It is extremely slow! Every click results in a loading.gif. In comparison to Asana which is INSTANT no matter what you click. I cant find my projects where I need them, I cant find my tasks where I need them, I cant get to important information without clicking 10 things and sifting through scrollable windows and sliding boxes. They are HIDING content behind and Show More; links. They are using PAGINATION on lists of projects... omg. No. Show everything, list everything, please stop making us bob for apples every time we need to find something. Oh yeah, and the proofing system doesnt even notify you or the task about a conversation happening within it. Changes to your proof? No clue. You cant mention someone in each area, only in the activity feed.