I absolutely love this program and I personally use it to maintain my social media presence. It is awesome to set a schedule of posting and you can share with a team if you need to.

The UI is good, Seeing all your social media status and replying to the comments you received on one platform is an amazing feature this is the reason I still use this.

It doesn't have many features that aren't included in a given social media platform's native scheduling app, and in many cases it's actively worse due to a lack of proper licensure.

Regardless, use caution if you choose to utilize Hootsuite. Poorcustomerservice #hootsuite #socialmarketing #marketingandadvertising #marketingcommunications #bad #poor.

I've had a great experience with Hootsuite. I've never had to lean on their support team, but my experience as a user has been very positive.

Plus it's inexpensive, which makes it perfect for small businesses looking to save time and resources.

The best thing that I like about Hootsuite is analytics. The analytics provided by Hootsuite is very detailed and helpful.

I don't like when  you are switching back and forth from planner to content you loose your spot in the planner and have to search for the day you were on.

I appreciate Hootsuite's commitment to supporting nonprofits in offering discounts that make it affordable for us to use with our team.

Great social media management platform. I love how it integrates with all the social media platforms like Twitter, Facebook, Instagram, LinkedIn, Google+ and YouTube.

Amazing tool must go for it even if you use free version you will be amazed by the services they offers you in free trial plan.

My overall experience with Hootsuite has been wonderful. I like managing my different social media networks with ease.

I love the ability to see all of your social media content and accounts in one glance. Saves time and helps you be more productive.

They had great pricing for nonprofit use, it is intuitive, and it has good customer support.

Hootsuite is fantastic for scheduling most social  media. I find the dashboard easy to use and the analytics extremely valuable.

Hootsuite is fantastic, and I love the ease of use along with many functions and customizations.

I like the easy access to various features that proliferate my social media growth. The easy scheduling feature and monitoring is great too.

I called and mentioned that we were having problems cancelling from the back office. They told us to try again in a few hours we did still nothing.

Very happy with Hootsuite and appreciate the automation we can enjoy because of their platform.

The ability to schedule multiple posts for multiple social media platforms was great. Perfect if you manage multiple Social Medias for the same organization.

Easy to use and I was able to integrate with another software so Its almost fully automated. Helped us increase google reviews.

Gave our company a competitive edge. Our customers love getting information about the technician who will be coming into their homes.

I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings.

I love how Pulse M helps us to build our positive reviews on google, FB, and our website. If a customer is unhappy we are notified so we can reach out to remedy the problem.

Having PulseM in your arsenal makes beating The Joker, The Riddler and The Penguin as easy as pie. When we were investigating this type of software/service we were very thorough.

What is even more impressive is that this is during a pandemic. I can only imagine how many more reviews our Batcave would have received if we were not in a pandemic.

I like the picture and description sent to our customers as our techs are on their way. This is very helpful in the Baltimore/DC Metro area especially during COVID times.

We spoke with other customers, ran demos of other software and had tests done with our customers to find which was the easiest for them to use. PulseM was by far the best option out there.

We get more reviews and it helps boost our google rating. We are happy with it overall.

PulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.

Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised.

Overall we have increased our online reputation and we consistently have reviews coming in from our teams. The results are worth every penny spent.

The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.

The fact it integrates with Service Titan so well is a 10 for us and makes it so it is easy for every customer to get touched with a question of, How did we do for You.

Also, navigation on the webapp can be difficult.

Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have.

If a technician does not have a profile created on Pulse M, it still sends out a generic message.

It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service.

The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.

I like it because it's user friendly and the ream was great helping me set it up.

The ease of use and it’s Integration. Very easy to collect the information.

I forget how to change things from one time to another. That I have to write more on this review than I have time for.

Being able to have our customers write reviews is most helpful.

PulseM helped us get honest feedback from all of our customers and build our online reputation to allow natural traffic to flow to our Google My Business and company website.

We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.

If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings.

The features of the review management is worth its weight in gold for service companies like  that use a great base of review to help generate more business as well as retain current customers.

I love that you can message multiple customers at the same time with ease.

Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email.

Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews.

The review feature has allowed me to ensure our customers are satisfied and gives them an opportunity to post them publicly.

Can't think of one thing that we dislike about pulseM.

Best software for generating Google reviews. Love that it integrates with our website.

US Dollar

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place.

Hootsuite is a cloud-based social media management solution for organizations and businesses to collaboratively carry out campaigns across various social networks such as Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube. 

You can manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. 

As the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care. Push your results further and get more from social faster with Hootsuite. 

<li> Save time by crafting and scheduling posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest and Youtube from one dashboard. 

<li> Fine-tune how your teams collaborate by assigning tasks, managing approvals, and monitoring team performance. 

<li> Reach more customers, grow your engagement, and drive conversions by automating your posts to reach your audience at the best times. 

<li> Turn real-time data into strategic insights by monitoring mentions of your brand, key industry topics, and your competitors.  

<li> Streamline how you deliver customer care and support by sending incoming messages across your social profiles to the right people in your organization. 

<li> Get a better understanding of what your customers want with analytics and easily gather those insights into customizable reports.

<li> Reach beyond your dedicated followers and drive new customers to your brand by managing and reviewing your social advertising performance. 

<li> Level up your skills with industry leading certifications, training, and strategic coaching with our experts.

<li> Seamlessly manage and maintain your social presence from anywhere, at any time, with the Hootsuite mobile app. 

<li> Discover new tools—or connect your existing technology—with 200+ best-of-breed technology partners and applications in our ecosystem. 


LongDescription

Commenting/Notes

Tag Management

Real-Time Analytics

Engagement Tracking

A/B Testing

Pre-Approved Content Library

Website Analytics

Multi-Channel Marketing

Surveys & Feedback

User Management

Multi-Channel Management

Text Analysis

Mobile Alerts

Lead Engagement

Influencer Tracking

Email Alerts

Customizable Reports

Access Controls/Permissions

Activity Tracking

Multi-Channel Campaigns

Customer Segmentation

Activity/News Feed

Brand Tracking

Progress Tracking

Real-Time Monitoring

Multi-Account Management

Real Time Editing

Sentiment Analysis

Single Sign On

Calendar/Reminder System

Competitive Analysis

Project Management

Task Planning

Approval Process Control

Categorization/Grouping

Multi-Campaign

Communication Management

Publish Scheduling

Customer Database

Digital Asset Management

Configurable Alerts

Audience Targeting

Calendar Management

Automated Publishing

Customizable Fields

Collaboration Tools

Content Library

Assignment Management

Social Listening

Campaign Scheduling

Social Performance Management

Template Management

ROI Tracking

Data Import/Export

Campaign Planning

Customer Support

Employee Engagement

Contact Management

Customer Experience Management

Content Management

User Profiles

Mobile Access

Social Media Monitoring

Dashboard Creation

Multi-Channel Data Collection

Survey/Poll Management

Impact Measurement

Compliance Management

Real-Time Data

Performance Metrics

Employee Advocacy

Real Time Comparisons

Data Security

Content Discovery

Multi-Channel Social Integration

Multi-Channel Communication

Media Library

Filtering

Benchmarking

Marketing Automation

Web Traffic Reporting

Role-Based Permissions

KPI Monitoring

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Event Triggered Actions

Visual Analytics

Image Editing

Review Monitoring

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Predictive Analytics

Data Visualization

Reputation Management

Automated Scheduling

Mac OS

Web browser (OS agnostic)

Windows 10

Free - 1 user / 2 social accounts
Professional @ $49/month - 1 user / 10 social accounts
Team @ $129/month - 3 users / 20 social accounts
Business - starting @ $739/month - 5 users / 35 social accounts
Enterprise - contact for pricing, unlimited users / 50+ social accounts

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hootsuite

In Person

Live Online

Webinars

Documentation

Videos

pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages.

Administrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients.

pulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form.

Real Time Analytics

SMS Messaging

Review Generation

NPS Survey Structure

Multi-Location

Review Notification

Real Time Data

Chat/Messaging

Customizable Templates

Keyword Tracking

Dashboard

Ratings/Reviews

Customizable Branding

Reporting/Analytics

Social Sharing

Review Request

Widgets

Monitoring

Trend Analysis

Feedback Management

Negative Feedback Management

Third-Party Integrations

1 technician: $99/mo - Up to 3 technicians: $249/mo - Up to 7 technicians: $399/mo - Up to 15 technicians - $799/mo - Up to $30 technicians: $899/mo - 30+ technicians: Quote 

*Plus a one-time setup fee

Hootsuite vs pulseM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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