The customer support is amazing, they log onto your computer and get things fixed really quick, I really appreciate their customer support. The system is not very complex, so it's quick to learn for anyone!

I really like the inventory management and the ordering system, there are a few things I would change specifically for our store but I think most people would say the same.

I don't love how much access staff can get, seems like it is an all or nothing access and I would prefer more options.

At first Acceo was great after COVID we dont know if Acceo is the right fit due to most products selling online and the integration is quite complicated compared to other POS systems.

That everything can be tracked from PO# all the way through to a sale.

There are features that are not available which other companies provide with there POS system.Every thing has to be developed and priced out.

Nice people on the customer service team. Unfortunately, I have to talk to them way too often.

Integrates with our scales for weighing items.

Why press one button when you can press 5? Also, Accounts Receivable statements are an absolute nightmare and make us look unprofessional.

Great tool to be used in a small business operated by mom or dad, without the need of special customized report or screens. Very simple and limited.

In 2023 this application should be more user friendly to access product and to generate reports, screens and menus need upgrades. Report writer is still in the 90's development.

The only benefit we have received from this software is an introduction into the realm of POS software, and a medium to cause us to decide to invest in a better quality system.

Smart Vendor is a fairly simple, contained system. All modules are under one window--Sales Register, Stock File, and System Setup, along with many more options. Basic sales entry is clear and simple for the most part, and training employees has gone fairly smoothly, within minimal time.

Lacks features such as reading certain styles of barcodes from variable weight scale stickers. Only reads the standard format, which makes problems with plu numbers longer than 4 digits. Has many options and modules that are not self-explanatory, and appear to be not generally useful. Does not natively support gift cards. It does have a gift certificate management, but that is fairly useless because you cannot redeem less than the total amount of the certificate. Thus we go back to pen and calculate the difference, and write it on the certificate. Smart Vendor also does not support import and export of data. The stock-file interface that you must use to enter and edit stock items is not efficiently designed. We chose this software over another similar system because Smart Vendor promised to implement penny rounding functionality sooner than the competitor. (In Canada, pennies have become obsolete). But it turned out that the competition had developed that feature quite a bit sooner than Smart Vendor--who had passed their promised date.

Product Support is a must even if you only use it once in a while. They are all very knowledgeable and helpful and response time is very fast.

It is easy to use and set up products and when you get stuck the product support team is the best I have ever experienced.

If I had more understanding of the system when we started out I would have set products up differently. i.e. making changes to products for grouping and matrix means you first have to delete the current listing and then rebuild, in doing this you loose all previous sales data. Not sure if this could have been mitigated in training or if it was just us as we were new to opening a store and cataloguing products.

Very good customer service anytime I’ve called

Anytime I have a issue the computer techs are so helpful and patience

I hate that I’m not trained enough to do the things I want

Overall my experience has been good. Customer Service has mostly been good . Lately it seems to have more problems that take longer to be resolved, or no one gets back to me if they do get resolved. I'm still having issues with some of the integrations with Shopify. There are some limitations.

What my staff and I like most is the customer information. It's very handy to look up sizes and brands that customers have previously purchased.

There are some reporting missing. for example I would like to look up how many pants we sold by size. Also, for customers we have a loyalty program but there is no good report to say who has spent the most in the last year with a good margin. I do it, but it's all rather awkward. I'm not paying extra to do the Smart Vendor "Point" or loyalty program.

The customisation options with the tech team at Smart Vendor. They give you options to change a few things on the software as needed.

The inventory stock check is quite limiting. There are frequent glitches even when doing year end inventory in small batches.

New staff find it relatively simple to understand.

The system is fairly straight forward to use but when you do need help you are never talked down to. Also response time is great.

I have used this POS system for over ten years and to date I have not found any concerns that could not be dealt with.'

Very good. The customer support is fantastic, they are responsive, polite, and easy to communicate with

The initial training sessions were invaluable in providing comprehensive detailed support for getting started. The ease of use is greatly appreciated

The inability of the search function to find related items. For example, if you are looking for strawberries, it will display "strawberries," but not "giant strawberries" or "organic strawberries" as it only searches in alphabetic order

I have used this program for over 15 years, and throughout the years they have been continuously improving upon the overall running of the program. I love when they add extra features and change things up every now and then. Without this system I don't think we would have survived COVID! The online integration was the best and saved us!

I love the ease that the program provides. It is easy to use and user friendly. We have staff that range in age from 18-80, so the system needed to be able to accommodate that, and it does and more!

There are some more features i would love to have, but understandable that not everyone would need them.

Overall, we have had a positive experience using the POS system and a good working relationship with the Smart Vendor team and we are happy thus far. The tech support team however is what makes using the POS System easier and less stressful. When there are issues, and we do get them, they are instrumental in keeping the system working and eliminating our frustrations when we encounter issues.

I am happy with the functions we use and the possibility to add more features we feel are necessary for the day to day functions of our business. The Tech support team has always been outstanding in assisting us at any given time which leaves us very comfortable in our day to day operations

The customized reporting is not user friendly and therefore we don't use the function. User friendly would enable us to do so. The Smart Vendor, Octopus is at times not user friendly when operating our online site. Not being able to use smart vendor alone to publish to our site creates more work and becomes very time consuming.

Support from Smart Vendor is fantastic. Setting up was a big job; the training was professional and user friendly and the ongoing support is always excellent.

I took possession of fairly well stocked yarn store that was run by a calculator, pen and notebook! I could not have expanded without SV. My inventory has more than doubled in the last 10 years and I have added an online store. Smart Vendor tracks all my inventory so that the online store doesn't oversell what is actually in stock. As well, checking out in store is easy and effortless with coded labels and a barcode scanner.

I do find the reports area somewhat daunting. Thankfully, support has saved a few reports that I can edit and use again and again.

Overall Experience is good. But smart vendor can be improved, and it can be more user friendly.

Sales register is easy to operate. Report Generator is beneficial.

1. Store Transfer can be improved and there should be option to delete store transfer after issuing because sometimes we cancelled store transfers. 2. In stock details there should be two Cloums to enter product price because sometimes we receive item on discount so that it will be easy to keep a track if its discounted item we can sell on good discount. 3. Printers that provided with the smart vendor should be high quality and supported colored and big size labels.

I only use it for web publishing

The navigation and interface is easy to follow. Also the customer service is amazing

Not being able to publish on multiple websites , and the communication between shopify and SV limits some of the features we can add

Overall, we have been happy with SV and will continue to use for the foreseeable future.

Smart Vendor is excellent at inventory management and POS ease of use. When we put in a ticket with their support staff, we are always happy with the interaction and service provided.

We find the matrix setup tedious, in that, you cannot change ANYTHING once it's been created. Also when choosing items to upload to our website, there isn't a check all boxes option, so that can take some time as well.

This software is easy to use and the support team is fantastic.If you have any issues they will contact you as soon as possible and have you up and running in a short time.

There are some learning curves. Reports are not easy to generate if you don't know the proper lingo.

When I call in with problems/issues, the receptionist is ever so friendly. The tech is also a great person making a not-so-fun time with the computer much more bearable. Making everything look easy to do.

It is a little hard to figure out some of the great features of the system. Not as user-friendly.

the product is ok. if you have a problem it takes for ever to get someone to help you. its a ok product need lots of fixing up.sorry that's my opinion.

easy payment, and not on the cloud. you own the product.

to many steps to closed the cash, to see inventory,

Smart Vendor is a great, user-friendly system! It's easy to use and easy to train people to use.

We love how user friendly the retail POS is - it's easy to train new employees on it.

Creating reports can sometimes feel a bit cumbersome.

great product just needs some more integration with shopify

ease of use , customer support , long term use

modules are extra and should be looked thru

It helps to speed up the customer flow and it gives a visual of the purchase to the customer.

Customer support has been a challenge. We’ve been waiting 2 months for an update and still have not received one after many calls.

We have found the support team very helpful.

I like the ease of use and the support to share the screen.

I don’t like that we are encouraged to ask customers the form of payment. I would like to hit one button for credit to cover credit card and debit. The merchant services device records it anyway.