ADVANTAGE 365
About ADVANTAGE 365
ADVANTAGE 365 Pricing
Please contact RMI for more information on pricing.
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Most Helpful Reviews for ADVANTAGE 365
1 - 5 of 31 Reviews
Katherine
Machinery, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Not your target customer but...
The support at RMI is fabulous. We have an onsite computer science engineer with a specialty in Database management and she and [SENSITIVE CONTENT] at RMI have done an amazing job of configuring our package to support the very unique aspects of our business so that we have the data and metrics we need to manage our business.
PROSWe are a manufacturer of custom tooling used by the plastics industry to decorate and assemble their products. The reason we bought this is because we were already using Navision and had done some custom programming that handled the detailed data and work instructions on over 40,000 molds that we have on file for our customers. This was the only software option we found that could be configured to make order entry relatively easy.
CONSThe CRM component is a hot mess. Ridiculously cumbersome and frankly, unusable. We had to purchase Salesforce.com and run that separately which is a shame. We also use ZoomInfo. Too bad this software can't have an embedded CRM feature that functions like Salesforce and integrates with ZoomInfo.
Reason for choosing ADVANTAGE 365
Previous experience with Navision RMI's back office support Need for customized database
Reasons for switching to ADVANTAGE 365
It was not supported anymore.
Vendor Response
Hi Katherine, Thank you so much for the thoughtful review! We're always glad to help! We're also hopeful that in the next release, the CRM portion might be a little smoother.
Replied January 2022
Lucy
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Captures the Details
The fact that there isn't an Instructions Handbook given to the customer after the setup left us having to create our own. This should have been customized with the pages we use and given to us. Also, the training should have given us a big picture explanation first and then been broken down from there. It seems like we went straight into pages that looked like Greek to us when we started. Not everyone who knows how to use a product is skilled at training others to use it, but there are programs to teach people how to train others more effectively. Having well-trained trainers will help your customers tremendously.
PROSConsidering our business model is atypical, the software allows us to do most of what we need to do.
CONSHaving to create a new PO for recurring charges every month without the option of it automatically generating on its own is ludicrous for us.
Reasons for switching to ADVANTAGE 365
It wasn't robust enough for what we needed.
Vendor Response
Hi Lucy, Thank you so much for the feedback! This is the kind of specific, actionable information that will help us improve our system. Thank you!
Replied January 2022
Trevor
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
SERP Review
I have been largely frustrated with the platform and the support.
PROSThe client’s ability to require approval on selected equipment and the client facing portal.
CONSAccess to helpful training, limited customization on contract terms, limited approval flows on purchasing, limited report/data export, charges on secondary items on formulary, not knowing about operational changes prior to update releases or when they will occur.
Reasons for switching to ADVANTAGE 365
Customer portal, equipment reservations and locations are not suited for DME/HME in Brightree.
Carmen
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
[SENSITIVE CONTENT] is the best
The training and help I got and still get from [SENSITIVE CONTENT] is better than any other company I have ever worked with. She is patient, knowledgeable , nice and more. I love [SENSITIVE CONTENT]
CONSIt is expensive to add new users and not easy to integrate with other programs.
Reasons for switching to ADVANTAGE 365
2013
Danny
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Duval Semi Trailers
Advantage 365 does everything we need and more. We enjoy the vast amount of data collected as well as reporting for our customers.
PROSThe software is very user friendly. It flows easily with our users and it is not difficult to train on. If anything, it offers more features than we need. Lot's of data and easy reporting.
CONSWe do not enjoy the upgrades. We find that they do have advantages, but not having the option to upgrade as our decision is aggravating. We would always like the option to use the system we think best fits our company.
Vendor Response
Hi Danny, Thank you so much for your thorough, honest review. If we're being honest, we don't enjoy the upgrades either, but thank you for sticking with us through them! We are always here to answer your questions and address your concerns. Thank you for your review and we're so glad that our reporting and data has been valuable to your business! Sincerely, RMI
Replied September 2019