All ADVANTAGE 365 Reviews
1-25 of 31 Reviews
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Katherine
Machinery, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Not your target customer but...
The support at RMI is fabulous. We have an onsite computer science engineer with a specialty in Database management and she and [SENSITIVE CONTENT] at RMI have done an amazing job of configuring our package to support the very unique aspects of our business so that we have the data and metrics we need to manage our business.
PROSWe are a manufacturer of custom tooling used by the plastics industry to decorate and assemble their products. The reason we bought this is because we were already using Navision and had done some custom programming that handled the detailed data and work instructions on over 40,000 molds that we have on file for our customers. This was the only software option we found that could be configured to make order entry relatively easy.
CONSThe CRM component is a hot mess. Ridiculously cumbersome and frankly, unusable. We had to purchase Salesforce.com and run that separately which is a shame. We also use ZoomInfo. Too bad this software can't have an embedded CRM feature that functions like Salesforce and integrates with ZoomInfo.
Reason for choosing ADVANTAGE 365
Previous experience with Navision RMI's back office support Need for customized database
Reasons for switching to ADVANTAGE 365
It was not supported anymore.
Vendor Response
Hi Katherine, Thank you so much for the thoughtful review! We're always glad to help! We're also hopeful that in the next release, the CRM portion might be a little smoother.
Replied January 2022
Lucy
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Captures the Details
The fact that there isn't an Instructions Handbook given to the customer after the setup left us having to create our own. This should have been customized with the pages we use and given to us. Also, the training should have given us a big picture explanation first and then been broken down from there. It seems like we went straight into pages that looked like Greek to us when we started. Not everyone who knows how to use a product is skilled at training others to use it, but there are programs to teach people how to train others more effectively. Having well-trained trainers will help your customers tremendously.
PROSConsidering our business model is atypical, the software allows us to do most of what we need to do.
CONSHaving to create a new PO for recurring charges every month without the option of it automatically generating on its own is ludicrous for us.
Reasons for switching to ADVANTAGE 365
It wasn't robust enough for what we needed.
Vendor Response
Hi Lucy, Thank you so much for the feedback! This is the kind of specific, actionable information that will help us improve our system. Thank you!
Replied January 2022
Trevor
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
SERP Review
I have been largely frustrated with the platform and the support.
PROSThe client’s ability to require approval on selected equipment and the client facing portal.
CONSAccess to helpful training, limited customization on contract terms, limited approval flows on purchasing, limited report/data export, charges on secondary items on formulary, not knowing about operational changes prior to update releases or when they will occur.
Reasons for switching to ADVANTAGE 365
Customer portal, equipment reservations and locations are not suited for DME/HME in Brightree.
Carmen
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
[SENSITIVE CONTENT] is the best
The training and help I got and still get from [SENSITIVE CONTENT] is better than any other company I have ever worked with. She is patient, knowledgeable , nice and more. I love [SENSITIVE CONTENT]
CONSIt is expensive to add new users and not easy to integrate with other programs.
Reasons for switching to ADVANTAGE 365
2013
Danny
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Duval Semi Trailers
Advantage 365 does everything we need and more. We enjoy the vast amount of data collected as well as reporting for our customers.
PROSThe software is very user friendly. It flows easily with our users and it is not difficult to train on. If anything, it offers more features than we need. Lot's of data and easy reporting.
CONSWe do not enjoy the upgrades. We find that they do have advantages, but not having the option to upgrade as our decision is aggravating. We would always like the option to use the system we think best fits our company.
Vendor Response
Hi Danny, Thank you so much for your thorough, honest review. If we're being honest, we don't enjoy the upgrades either, but thank you for sticking with us through them! We are always here to answer your questions and address your concerns. Thank you for your review and we're so glad that our reporting and data has been valuable to your business! Sincerely, RMI
Replied September 2019
Stephanie
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Accounting Features
allows us to work remotely in the same program
PROSThe ability to run credit cards during billing
CONSThe difficulty with making changes in accounting, wish it worked more like quickbooks sometimes.. if a mistake it made you can't easily go back and fix it, such as a date change or quick adjustment
Vendor Response
Hi Stephanie, Thank you so much for leaving us a review! We completely understand why it's frustrating to have to reverse entries in order to fix them, unlike QuickBooks. But, in the event of an audit, that kind of requirement leaves an audit trail that would make it a lot easier for your company. Hopefully, that helps a little, but in the meantime, please feel free to call into Support if you ever need more assistance!
Replied January 2022
lawrence
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
Outstanding
The features of the program allow us to grow without having to expand our employee base. The critical benefit to our company however is the customer service and their ability to seemingly "read my mind" when it comes information I need and / or the format that is understandable.
CONSI honestly cant think of anything that i have not liked
Reasons for switching to ADVANTAGE 365
needed a more robust system to grow with our fleet
Vendor Response
Lawrence, thank you so much for your kind words and for your business! It is truly our pleasure to be your software partner!
Replied January 2022
Gina
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Small Leasing Company
Our previous software was very limited. With Advantage 365 the wealth of information and ability to extract, track and report information is significant to our company.
PROSThe software allows us to access all info in one data base such as tracking orders, fixed assets, maintenance to the assets, specific information desired by any number of filters and so much more.
CONSI am not certain there is anything that I don't like about this software.
Vendor Response
Hi Gina, Thank you so much for your kind words! We look forward to your next visit to our office! Sincerely, RMI
Replied September 2019
Teri
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Loanstar Leasing
Great
PROSSystem is very user friendly and the help line is great to work with.
CONSMaintenance system, hard to move around and to many steps involved.
Vendor Response
Hi Teri, Thank you so much for the review! If there are specific struggles you're having with the maintenance area, Support will be glad to help you through it or set up a one-on-one training. Support and training are always available for no extra charge, so use us as frequently as you need!
Replied January 2022
Brian
Machinery, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Multifaceted software
From sales, manufacturing and inventory control, this is useful.
PROSThe ability to use in manufacturing, sales and inventory management
CONSTrying to assemble reports can be complicated but support is very helpful in this.
Vendor Response
Hi Brian, Thank you so much for the feedback! We are proud of our Support and are glad that they are able to help you with your reports. In the meantime, we'll keep improving the user experience as well! -RMI
Replied January 2022
Andrea
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Amazing Support
This program is great for inventory control and billing.
PROSThis software is flexible to your needs, and plenty of options for customization.
CONSThe abilty to batch credit cards only when we batch the invoices. I'd love to be able to do it on an "as needed " basis.
Vendor Response
Thanks for the great review, Andrea! And we appreciate the helpful feedback about credit card billing! Thanks for being a rockstar user!
Replied January 2022
Adam
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Good all around product
Great support from RMI. Software can be customized when needed. Easy interface to other application from web services
PROSdoes everything (like a Swiss Army knife...)
CONSuser interface is dated and requires a lot of user training
Reason for choosing ADVANTAGE 365
Integration with Jet reporting makes getting data out easy. RMI is a great company to work with.
Jeana
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Review of Advantage 365
Much easier to use that the last version of this software. Like the fact that we can use an install version and a web cloud based version
CONSThe inventory and asset control process is tedious, and can be more user friendly.
divya
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed January 2022
Advantage 365 Review
[SENSITIVE CONTENT] are very help ful
PROScustomer service team is very accessible
CONSvery complicated and lot to go over to accomplish one task
Vendor Response
Hi Divya, Thank you for the review. We are proud of our Support and are glad you have also found them helpful!
Replied January 2022
Dan
Packaging and Containers, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Veteran RMI user
Easy to learn & easy to use, using RMI is a no brainer
CONSNo issues right now, hopefully it stays that way!
Reasons for switching to ADVANTAGE 365
Experienced users here pitched RMI to the higher ups
Vendor Response
We really appreciate the great review, Dan! We hope you keep loving it too!
Replied January 2022
Misty
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Learning
It is Easy to learn and easy to teach new employees.
CONSThere Nothing really on the software part that I don’t like
Vendor Response
Wow! Thank you so much for the great review, Misty! Glad you're having such a good experience with our system!
Replied January 2022
Kasey
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
RMI Great
This software is easy to use on a daily basis. The customer support is excellent whenever you have a question.
CONSNo complaints, if there is a problem customer support always walks you through.
Chuck
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2022
It works for our needs
Functionality and practical usage of the software fits our needs
CONSthe linking of attachments from the software to local does not work and support seems not to be able to fix it.
Devonta
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Ninja is great
It very easy to use and its easy to manage all our clients in this software.
CONSdont have any cons about it, there is nothing to not like about it.
Brooke
Environmental Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Mostly Good
mostly good
PROSCan keep track of all sorts of things, makes keeping note of what is where very easy
CONSDifficult to learn and undo mistakes when new
angel
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
great product
fast and easy to used it tells you the error clear and what to fix
CONSthat you cant copy and paste everything
Roger
Oil & Energy, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Work for all my job functions
I find the system very easy to use.
PROSI like the ease of use everything is seamless.
CONSI would like to see access to online training accessible from within the software.
Vendor Response
Hi Roger, Thank you so much for the great review! We're so happy you find it easy to use!
Replied January 2022
jacob
Machinery, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
rmi
i can stay organized and scroll thru the list of jobs on service tab
PROSthe smooth operation and organization of the software
CONSi dont deal with most of the functions only the service side and it is nice to use
Mary
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Amazing software system for rental needs
Exceptional! I've been in the medical field for 20+ years and this software company exceeds all expectations! Highly recommend!
PROSAmazing customer support! They are so patient!
CONSCannot think of ANY! Nothing!!!!!!!!!!!!
Vendor Response
Hi Mary, That type of response is exactly what we strive for! We are so proud of our Support team's constant hard work and so pleased that you've been happy working with us. Thank you for the review! Sincerely, RMI
Replied September 2019
nicole
Transportation/Trucking/Railroad, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed January 2022
Review
great customer service when help is needed in a timely manner
PROSfunctionality when the right trainer trains on the system
CONSthe cost of the system in pricey. there have been competitors reach out and offer better pricing for same thing
Reasons for switching to ADVANTAGE 365
organization grew