All Trafft Reviews
1-25 of 27 Reviews
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Raymond
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Zero Regrets. It's paid for itself already. My favorite purchase of 2022 so far!
My overall experience has been fantastic. I really have zero complaints. I needed a flexible booking service that was modern, simple, elegant with custom fields, sms/email notification reminders and follow ups and a system to handle payments without hassle while being easy for a visitor to navigate. Trafft aced everything. My only grump right now, is looking at the feature requests, I seen many that've been stagnant for over a year, particular features, that could be easily integrated/implemented but have not been....for a long time. It makes me question if any of my own suggestions will ever come to fruition. I know it takes time, but some of the features, are make or break, they're......absolutely necessary for some businesses. They've come a long way and you can see that via their roadmap, they're trying and that, is really what counts. I just want to see them try with some priority to some rather basic feature requests. Then...tackle the more complex, less time sensitive ones.
PROSThe simplicity of setting Trafft up is my favorite part. You don't need to fumble with anything, it's all very easy to set up and manage. It's modern, very slick interface, love the dashboard and virtually every feature is self explained. They've done a fantastic job annotating things to make them easy to understand.
CONSFirst, the inability to refund. This, is a major issue. It's been mentioned and requested for over a year and they've not yet figured out a way to handle refunding. This absolutely needs to be addressed. Second, there's a few features, that really need to be added. 1. Disable On-Site payment PER service. 2. Option to only pull / charge funds AFTER the appointment has been approved. 3. Show Payment Form (On-site, Debit/Credit) within Appointment Details - How did the customer pay? 4. Fees for cancellations and terms/conditions for cancellation/refunds. 5. The ability to show visitors when you're Available / Not Available - easily fixed with a Landing Page Redirect or a toggle for NOT Accepting Appointments. 6. The mobile scrolling, needs a little bit of code love. It sometimes, hangs in an iframe when the user is scrolling. Other than these few things, Trafft is perfect.
Reason for choosing Trafft
Trafft stood out. There were a lot of features provided with their basic offering that others weren't offering. I do wish that they'd allow for us to have 15 features/integrations on the Tier 1 plan though, instead of making us buy two codes. But....it's absolutely still work it with one. The features that my specific plan comes with, really suited my needs and the purchase didn't break the bank. I enjoy supporting active developments and seeing products come to their maximum potential. Trafft, was already doing well but from the looks of it, they're bound to be the best booking system hands down. No doubt.
Reasons for switching to Trafft
Bookafy, even though I was an early adopter, they sort of told their user base to kick rocks after switching up their pricing/service plans. I thought that I was getting custom fields with my purchase of their AppSumo deal and upon noticing some time later and requesting why that wasn't available , I was told to upgrade. It was a bait and switch. Upon purchasing Bookafy, they said "all future features and updates" during the time they were running their promotion, well....that didn't hold true. A year or so later, they stiffed early adopters with a subscription plan and left out a few core, fundamental features that pretty much, everyone needs for a functional booking system (custom fields). Everything was dandy...up until then. Thus, making the purchase void of any use. Hence, I was very pleased to find Trafft. They, included custom fields. Thankfully. Now lets hope they don't do what Bookafy did with the bait and switch. (I know someone @ Trafft is going to read this. Don't. Do. It.) Be good to us Sumo-lings. Don't betray us like some of the other vendors have. Take care of us and we'll happily continue to fund your venture. :)
Vendor Response
Thank you, Raymond, for this detailed review. Wish you many many bookings.
Replied November 2022
Tanya
Verified reviewer
Professional Training & Coaching, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
I love the customization
I've used a lot of apps, especially scheduling tools. They are the lifeblood of my business. I tried out Trafft thinking "this can't be for me - I'm a service/consulting pro". I thought it was more for brick & mortar businesses like salons. Boy, was I wrong. I love that Trafft has so much included - and that you can customize literally everything, including the email & SMS notification wording (which is a big deal for me since I like communications to be in my brand voice). It's easy to set up. I was up & running with my own domain & SMTP email and had about 5 different services ready to book in just a few hours. Yes, I recommend this as a scheduling tool. Great app and it will replace two others I had before!
CONSNothing critical I can think of. I would like more of a one-click option to create a booking link for each calendar.
Reason for choosing Trafft
I got a great deal, and I also love that Trafft allowed for greater flexibility with the branding and appearance of my booking pages.
Reasons for switching to Trafft
The other program did not allow any customization of the email notices. The emails were incredibly bloated with too much info that got lost for my clients.
Vendor Response
Thank you so much for your detailed review. Wish you many many bookings.
Replied September 2022
Kathleen
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Traffic- powerful and affordable
Great experience. Powerful and easy to use
PROSI liked the cloud based component. It gives you employee packages up to unlimited employees
CONSWhen Initially loading it can be slow at times
Reason for choosing Trafft
Cheaper and liked some features better than competitors
Yavuz
Information Technology and Services, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
This app great
It's a very good application, don't let the hands of the software developers be touched by a stone.
CONSI don't like the design in this app and their pricing is high for middle eastern countries.
Vendor Response
Thank you for your review :)
Replied December 2021
Steve
Photography, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Scheduling software in a class of its own
One aspect that truly sets Trafft apart is their top-tier customer service. Their team is proactive, attentive, and always willing to go the extra mile. Any questions or issues I've had were addressed promptly and professionally. It's clear that they prioritize customer satisfaction above all else. Trafft effortlessly takes the hassle out of scheduling, making it an ideal choice for those seeking a time-saving, efficient solution. I wholeheartedly recommend Trafft for anyone in need of a robust and easy-to-use Scheduling Software.
PROSTrafft provides an exceptional experience with their Scheduling Software, offering an intuitive, user-friendly interface that expertly combines simplicity with powerful features.
CONSI haven't found anything I don't like with trafft
Reasons for switching to Trafft
I just wanted a change and I really liked the look of the booking experience with Trafft, once I got into the product back end I was very impressed and found everything so intuitive
Abhi
Verified reviewer
Computer & Network Security, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Traftt opened up a whole new world of coaching for us.
Trafft has been a great addition to my consulting business. Using Trafft, I was able to easily set up a booking website, where clients could come, and book 1:1 coaching sessions with me. Since it already has calendar integration and payment gateway built-in, it saves a lot of back and forth on getting confirmed bookings. Love the product!
PROS- Easy scheduling - Single view team-calendar - Ability to add multiple employees - Setup multiple locations - Create new services mapped to each location - Integration with Stripe - Setting availability/leaves on the calendar - Booking Website
CONS- Ability to customise a few elements, like, footer on the booking website - Booking website needs a host page
Reason for choosing Trafft
- Unique features, like, a single view calendar and locations - Ability to create dedicated, nice-looking pages for each service - Map different services to different locations/employees
Vendor Response
Hi Abhi, Thank you so much for your kind words and for the review. Wish you many bookings.
Replied July 2022
Rich
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Robust online appointment booking system
Support is very responsive and helpful. Appointment booking system is robust and feature-rich. It's very flexible in building customised appointments and extras.
PROSAllows us to collect payments online so the clinic staff doesn't need to bother about payments when they come for appointments. It's very helpful for high volume services such as swab tests.
CONSNo open API or webhook yet, so only possible to integrate with Zapier (costly). Would be good to have webhook so we can use Integromat/Make (more budget friendly) instead.
Reason for choosing Trafft
Trafft is specific for managing online appointment bookings that translate to in-person/in-clinic appointments. Also, the cost was a big consideration.
Vendor Response
Hi there, thank you so much for the review. :) More features as well the APIs is planned to be added in the future, so stay tuned.
Replied May 2022
Marek
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Really good software with a lot of potential
Ease of use. Stellar customer support. Integrates with your calendar. Automatic reminders. It's got everything you might need in a booking software
CONSThere were some glitches with calendar sync and email notifications, but these were solved within a few days by the support team. The Zapier integration is rather limited still, because it doesn't let you send information from custom fields/questions if you have a short questionnaire after the booking calendar
Reasons for switching to Trafft
Amelia didn't have automatic reminders built in, and it wasn't looking like they were planning to develop them
Vendor Response
Hi Marek, Glad to hear that you like our product and that you are satisfied with our support. Wish you many bookings.
Replied March 2022
Burak
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Expectation exceeded
Overall, Trafft makes a really very very good impression. If you want to manage appointments in your company, you can't and shouldn't avoid Trafft.
PROSThe simple and intuitive user interface and the management of multiple users is what puts Trafft ahead of the competition. It's really easy to use and very customizable. And then on top of that, the price, simply unbeatable! Also there is the important Google Calendar connection and synchronization with Trafft.
CONSIt lacks a mobile app for iOS but the website is super adapted to mobile devices. It would be a nice to have
Reason for choosing Trafft
We really liked the UX and UI and how intuitive everything is.
Reasons for switching to Trafft
The pricing and customization options of Calendly
Vendor Response
HI Burak, Thank you for your kind words. A mobile app is planned for the future, so stay tuned! We wish you many bookings, all the best.
Replied March 2022
Linda
Management Consulting, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Professional booking system at minimal cost
I bought a lifetime offer, so I'll never have to pay again for a recurring subscription app.
PROSFeatures and integration with Zoom, Google Meet, Zapier and booking calendars
CONSThe jump in price to get the features I needed was double the starting place.
Reason for choosing Trafft
Lifetime deal and had the features I needed to buy and forget about it in the future.
Reasons for switching to Trafft
I got tired of paying the annual/monthly charges - too expensive.
Erik
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Very capable and affordable appointment booking software
Setting up appointments with people, especially in different time zones.
PROSTrafft is easy to use and configure. It's all pretty intuitive and it works well for team calendaring too.
CONSIt is relatively new so it took some time for features to be rolled out, but it's got pretty much everything you need. We are still happily using it.
Reasons for switching to Trafft
Calendly was boring. It worked but it didn't continue to innovate. Also, the way it managed meeting types was a bit awkward
Vendor Response
Thank you so much for your review :)
Replied May 2022
Greg
Sports, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The Perfect Booking system
It's perfect having tried lots of other booking platforms it's the best for my needs and the support is fantastic
PROSIt's quick to setup HIGHLY customisable and the development is quick and ongoing
CONSiCal integration would be great rather than just Google
Vendor Response
Thank you so much for your review. And also for the future requests, we will do our best to add it for the future updates. Wish you many bookings.
Replied March 2023
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great Online Booking Software
Wow! Trafft is a great online scheduling software that will help you and your clients book appointments with ease! I love how I can book appointments and clients can even book their own appointment. I love how I can send the links to my clients and they can book their own appointment. I also love how I can see my upcoming appointments and even create custom reports. Trafft is great for anyone who has clients or customers who want to book appointments online. Trafft is a great online scheduling software that I will be recommending to my clients!
PROSIt integrates with your website and allows you to start taking bookings online, manage appointments and invoices, and get a clear view of where your business is going. Paypal and Stripe integration is super useful, you can accept payments on booking page.
CONSIn appointment stage, it's kind of forces users to create an account. The other alternative products provide to schedule an appointment easily more than Trafft.
Vendor Response
Hi there, Thank you so much for the detailed review, it means a lot to us :)
Replied November 2021
Amanda
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Finally Left Acuity Thanks to Trafft!
Amazing!
PROSI love the interface, the look of my appointment page, and the ease of use for myself and clients who are booking!
CONSNothing! I have finally successfully replaced acuity after years and years of not finding a scheduling system that could beat it. It also integrates with my CRM SuiteDash so it makes adding appointments as new clients automated.
Reasons for switching to Trafft
I have been in a love-hate relationship with acuity for years. I love it, but the cost is not worth the features.
Vendor Response
Thank you so much for the review. Wish you many bookings!
Replied June 2022
Ms
Verified reviewer
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great booking system, awesome support
I love trafft! It's an amazing appointment booking system that makes my life so much easier. I can easily book appointments with my clients, and I know that trafft will handle the rest. The system is very user-friendly, and I love the fact that it integrates with my calendar. Overall, I highly recommend trafft!
CONSCan be a bit hard to navigate but overall it isn't a big deal
Reasons for switching to Trafft
Wanted a different experience
Vendor Response
Thank you so much for these words, we are glad to hear that you enjoy using Trafft. Wish you many bookings. All the best.
Replied June 2022
Cédric
Verified reviewer
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2021
A new tool for businesses and professionals
The simplicity! No more endless back and forth emails to schedule meetings and events. With Trafft, you can do it all in one place, on your own terms. Book appointments, manage staff schedules, take payments with customers all within the platform and it's very flexible. We love it.
CONSSome features are not yet implemented, such as German translation. The phone number should be defined as mandatory in the booking form. But I'm sure it will come soon.
Vendor Response
Thank you so much for this detailed review. Glad to see that you are enjoying using our product. Best regards.
Replied November 2021
Rachel
Education Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Trafft is great for Dog Trainers!
I was a little slow to get started, but since the recurring bookings feature was added, I really dug in to things. I can't wait to start guiding clients to my booking site to schedule their programs! Also, the Trafft team was very responsible and helpful when I had trouble.
PROSTrafft is the first online booking software (I could afford) that does recurring bookings and multiple locations exactly the way I want. My clients can choose a start date/time, and the rest of their appointments are set up at the same time for the length of their package!
CONSNothing really! I'm a little impatient for some of the new features, but that's my problem, not theirs!
Reason for choosing Trafft
Trafft was the most affordable for the features I needed by far, which was so helpful for a small business like mine.
Vendor Response
Hi, thank you so much for the review. Glad to hear that you are enjoying using Trafft. We wish you many bookings.
Replied May 2022
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Expectations exceed
Trafft is super for bringing order to his appointments. Especially the intuitive user interface and the individual settings are great. Furthermore, I personally like the design and the fast service.
CONSUnfortunately, there is no mobile app, but the website is of course optimized for smartphones. An app would still be great because of notifications for appointments.
Vendor Response
Thank you for your kind words, we are delightful to see that you enjoy using our product :) Wish you many bookings, all the best!
Replied March 2022
Peter
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
One of My Best and Most Reliable Tools
Very impressed and happy with the quality and progress of Trafft and the support team has always been excellent.
PROSTrafft is one of my favourite and useful tools because: 1. Easy to install and use. 2. Reliable and professional quality. 3. Full of great features - better than any others I have used. 4. Great layout, versatile and works seamless with clients 5. It is always updated and improved. 6. Support help and communication is fast, friendly and excellent. 7. Not just a flash in the pan. It has been a around for a long time. (I also used it's Wordpress equivalent for many years).
CONSI haven't found any yet. Perhaps some extra versatility in the layout would be nice - but not essential.
Nena
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Great Program for Schduling
Very responsive to my support questions on customization of colors and times and are looking into the glitches I notified them of.
PROSI love this program, super clean, easy to use, great support, great features, and a nice booking page.
CONSI do not like that I cant set the availability by service. I also notice some glitches overall. They are;t anything that have affect usability yet.
Reason for choosing Trafft
Pricing and ability to book and pay.
Vendor Response
Hi Nena, Thank you so much for your review :) All the best.
Replied December 2021
Oscar
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Funcionamiento del software
muy buena
PROSFacilita la gestión de reservas para las empresas
CONSalgo complejo de configurar si no estas familiarizado con este software
Jayaprakash
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent scheduling software
Great experience in using the product and interacting with the team.
PROSSeamlessly integrates with calender, zoom and other solutions with extensiable features through APIs and webbooks. Excellent support from the team which has been very agile.
CONSNone at this point. Most of the features are relevant and useful and they continue to update these.
Reason for choosing Trafft
Great features at affordable prices! would highly recommend.
Vendor Response
Hi there, Thank you so much for your kind words :) More features are on its way. Best regards.
Replied December 2021
Ahmad
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
The best booking solution
In few days i was able to automate our instructors booking process, 30 instructors and hundreds of students are now organized and managed through once central easy place. Integration with zoom and google calendar makes life way way easier. We used to waste hours each day to organize this but now we even forget about it.
PROSThe software is rock solid, even if there are few bugs here and there, the team is very responsive and fix them very fast. Customer support is amazing and they really do reply to each and every question.
CONSNo balance info for the customer so he can't pay in advance or top-up his account.
Reasons for switching to Trafft
TidyCal is great but for 1 person only with very minimal features
Vendor Response
Hi Ahmad, thank you so much for your review, glad to hear that Trafft helps you out with your e-learning booking :) We wish you many bookings. All the best!
Replied April 2022
khalil
Design, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
It's a complete and promising booking system
The integration of the whatssap and the sms option is a games changer.
CONSYou have the custom domain activated but you employee need to.login from trafft and not from your own white label.dashboard.
Reason for choosing Trafft
The option that provides are way more and usefully.
Samuel
Photography, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Trafft Review
I love the setup and layout of trafft. Customer service could be better but overall I would recommend.
PROSDesign and ease of use. It works exactly how I imagine a booking scheduled should work
CONSThe payment setup. I don’t like that sensitive information for stripe and PayPal processing is required. Oauth needs to be integrated. This will improve trafft services tremendously.
Reason for choosing Trafft
Flexibility.
Reasons for switching to Trafft
Complicated and Limited features
Vendor Response
Hi there, Thank you so much for the review :) Glad to hear that you like our design. More features are on their way.
Replied November 2021