Wouldn't change anything! It has simplified and streamlined all our processes into an easy to use system.

A one-stop shop with white-glove service has met every need that we have had.

Would prefer the success care training happen earlier in the process.

I am addressing the issue of digitizing and automating human resources procedures. When I first joined the firm, there was some resistance to adopting "the cloud." With my increasing use of UKG, I am facilitating faster data access and a more fluid technological experience for everyone.

UKG Ready is an excellent payroll administration system for small and medium-sized businesses. Payroll duties can be handled conveniently from any location with online access. Customers are able to automate and streamline crucial processes with the use of automation, artificial intelligence and machine learning, integration, higher productivity, and mobile apps.

The thing I despise most about UKG is not a fault with UKG per se, but rather an issue that UKG is likely to face: adoption. Adoption is not as robust as it could be because of a small percentage of long-term employees who are reluctant to embrace change.

The termination process is less steps than it was in Kronos Workforce Central

Using WFR is like taking a trip back in time. The functionality of the system is very clunky, and resembles the old dos systems. There is no room to customize to fit our company needs. We were told that this system would free up our team to do other projects, if anything it has increased the time needed to preform. The date sensitivity is very annoying, when we make changes we should be able to enter them with an effective date, but the system uses the date we are entering the employee changes as the effective date. During implementation, we were constantly told 'the system does not do that', or 'that can't be done'. Out implementation process was terrible, and we still don't have everything working. Moving from one Kronos product to another should have been seamless, it was anything but seamless. The implementation team should have been able to look at our company in Central and recreate in Ready, without us having to provide everything for them. This was the worst implementation I have ever gone through, it was worse that SAP, which is very sad. I could go on and on, but I won't. I have a spreadsheet comparing Kronos Workforce Central to Kronos Workforce Ready, if you would like to see it I can provide for you.

It is a requirement for tracking time worked. The ease of the app makes it very user-friendly.

It is easy to use and navigate. Anyone could download the app and feel comfortable with its use fairly quickly.

Sometimes it takes a minute to load. When you attempt to log into the app sometimes it takes longer to connect than normal.

My experience has been phenomenal. I have a wonderful working relationship with a number of team members and have even gotten to speak 1 on 1 with the [sensitive content hidden] of the Company. I have not seen any other major company where the [sensitive content hidden] is that available AND willing to talk to you,

UKG Ready is a highly customizable solution. Like a buffet, you can take a little of this and a little of that to get the features and functions you most want or need. The system is also highly scalable and expandable. We have added on more features over the years and it is a seamless integration with existing data when adding on. The support team is Best In Class. I feel like I have my own support team when I have a question or I have broken something because I didn't read some of the support tools available. This support team is assigned to your company so you always know who you will be working with.

I have nothing negative to say about UKG Ready. It is a powerful tool which works for you 24/7/365.

We collected time on paper sheets prior to vetting a software. We went with out payroll software company and they couldn't meet our need for the complex ways we pay our employees. We then did research and really put UKG under a microscope to be sure they were the best fit for us. They have met and exceeded our expectations for time and attendance. We hope to be able to look at their payroll software in the future and see if that might be a better fit for us as well.

The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry.

It is hard to find things we don't like. I would say things that we might not change would be the appearance of the online layout. It has changed a few times in the short period we have been on it. Just takes a second to find where something is.

I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.

I've used time and attendance systems before and generally like them.

We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!

There was some level of customizing available.

It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.

Our experience has been very positive. We receive the help that we need when needed. I love the system (Workforce Time Entry) especially no more with the recent upgrades.

I love everything about UKG. The product and the employees.

I have nothing negative to say. We have had a very positive and streamlined process with our implementation. We needed the service so fast and UKG made it happen. I am very thankful for this.

It has been difficult. Simple things I could do in other payroll management systems usually end up needing me to submit a ticket for assistance.

The cost for UKG is better than most HRIS and payroll management companies

It is so hard to make changes, from admin right to setting up the different areas for payroll deductions, benefits, etc. It needs to be streamlined for friendliness.

Very klunky platform. Does not appear to be positioned to serve the touch screen generation.

I didn't like the product at all. I wouldn't have selected this product.

The design and function. Lack of drag and drop. Difficult to navigate. Difficult to get out of implementation. Difficult to get onsite help.

Neutral

User friendly if it is set up properly and the use for our team members.

Customer Service from our contact [SENSITIVE CONTENT HIDDEN] and Everything benefits was and is disappointing when it came to our open enrollment.

I have a positive experience with UKG Ready, particularly in terms of payroll management features. I appreciate the platform's ability to handle a wide range of tasks, from tracking employee time and attendance to processing payroll and managing compliance and regulatory requirements.I also appreciate the platform's customization options, which allow me to tailor the platform to fit the specific needs and workflows of my organizations. The ability to customize fields, workflows, and reports can be particularly useful for businesses with unique or complex HR and payroll requirements.Additionally, I appreciate UKG Ready's customer support, which is consistently cited as being responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum.That being said, I have reported issues with UKG Ready's user interface, which can be somewhat cluttered and difficult to navigate, particularly for new users. Additionally, app has issues with the platform's reporting and analytics features, which may not offer the level of customization or granularity needed to make informed decisions.

One thing that I appreciate about UKG Ready is its comprehensive set of payroll management features. The platform offers a wide range of tools for managing employee data, tracking time and attendance, processing payroll, and handling compliance and regulatory requirements.I also appreciate the platform's flexibility and customization options. UKG Ready can be tailored to fit the specific needs and workflows of individual organizations, with customizable fields, workflows, and reporting features.Additionally, I like that UKG Ready's customer support is consistently responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum.

UKG Ready is complicated and difficult to navigate. It can take time to learn how to use the platform effectively and efficiently.Another issue is that UKG Ready can be relatively expensive, particularly for small or mid-sized businesses with limited budgets. While the platform offers a range of features and tools, users may find that they are paying for more than they need or use.Additionally, app has a problem with UKG Ready's reporting and analytics features. While the platform offers a range of reporting options, I have found that the reports can be difficult to customize or that they lack the level of detail or granularity needed to make informed decisions.

overall Kronos has been a mixed bag. there are features we greatly enjoy that allows for flexibility, modifications, and different ways of doing this. there are features that seem that should be in the system that are not causing us to add manual work to that was previously automated. the system looks very beautiful, but can require a lot of clicks to get to one spot. there is room for much growth to make it an amazing system

the system allows a bit more flexibility in terms of security for different types of users, alerts to employees. we like the calendar option where you can just simply select the date under employee information We are not charged for setting up alerts Recruitment - We like the ability to add, delete, and modify questionnaires once they are active. I like the do to bell list being a one stop shop for employees. We like that the system is just one system as a whole rather than multiple "compatible" systems.

it would be helpful if the system had shortcuts such as control S, O to open up things. it would be helpful if you do not have to input slashes on dates. if you can just input it. It would be good if there was an option to create email alert for inventory section sometimes the automatic email reports do not work the way they should there are several sections that are dual entry. it can get repetitive. the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date. making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too. Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations Needs stronger ACA assistance for employers. everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST.

This is a good program for our purposes, and it is used by accounting and HR. I can't comment for accounting, but HR is making good use of the program.

After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Not only is the payroll system a well oiled machine, the HR module turned out to be better than we could have hoped for or expect. So much of the manual tasks that either Payroll or HR would perform are now automated. Kronos has really been a blessing and the price for a product of this quality is incomparable to other products on the market (which were thoroughly researched before deciding on Kronos).

My duties have come down to literally pushing a few buttons to generate a bi-weekly payroll for 200 hospital workers. The reporting functions are endless, in addition to the already prepared reports within the system, it is extremely easy to build your own and have the exact information you want to see on a report. I am able to do the quarterly reports in about 10 minutes (including submission to the various entities). The customer support is phenomenal. If you've ever had tech support that the rep didn't really understand the problem or their job and tried to correct your system only to find it become even worse, you will really appreciate Kronos support. I have yet to be let down, they are very personable, intelligent and an expert in the field to which your question is based. I really can't say enough wonderful things about Kronos functionality and support.

Overall great product. It's the way we get paid, and the taxes are all right. I attended the payroll class and they have solutions for living in all different counties in Pennsylvania with their thousands of local taxes. Say 95/100 things go right, the 5 things feel bad, but you forget how much work it makes to make anything right. It often takes one thing to make a program go awry.

Many modules and what they don't do well they are investing on to make it more of a one-stop shop. Most of the users in the company can use this fairly easily. The setup on the back end is comprehensive. The reporting is good and easy to use, but you can't change the width of columns on the screen and some columns are missing. The support staff takes tickets and work with you over the phone and share screens with you so reporting issues is a breeze. I've been invited to a subgroup for development for a certain feature and it's great to get some eyes on the product before release so i can prepare some training materials for my company.

I mentioned reporting issues is a breeze. The wording I get back fairly often is "working as intended." It's easy for me to say a certain feature may not make sense but for another company it may make lots of sense. I wish there was just a little bit more of product testing for major features. Global Support is very polite and they will operate for your timezone even though most of their support staff are on the east coast.

Our organization used excel sheet timesheets that were printed/signed/sent off prior to kronos. Kronos was an upgrade from this outdated process for the sheer fact that it is web-based electronic timekeeping getting the entire complex company into one central timekeeping software. Its been a total headache to implement though, and is not user friendly. As a Supervisor in Kronos responsible for reviewing and approving my team's timecards - it is nice to have it accessible on the app in case I am not in the office when timecards need approval. Other than that though, I would never choose this product if I was in the position to make that call in the future. I am pretty tech savy, but I find this difficult to navigate & that it is even harder for employees that did not grow up on computers. Not a fan.

- free app for employees to use on their phones -web-based -seeing my team in one spot on my homescreen

- not user-friendly -difficult to navigate - really dislike report section & constantly have to review my notes to get reports to run properly - many times a punch in/out showed it took on the app, but not on the website

Overall the experience has been awful. I came on board after a very bad implementation. The support, training, and responsiveness have been so poor that for the first time in my life, I received a poor annual review. Everything to the way the product was sold (no, you don't need and HRIS person), to sucktastic implementation team, to thousands of settings and a counter-intuitive interface. We can't get rid of Kronos WFR because senior management doesn't choose to believe it's the fault of horrible implementation and support, so we are moving toward the next best thing, move from a direct client to a service that configure the system and runs the back end of payroll.

Highly configurable. If we had support and all parts of the configuration reviewed with a fine-tooth comb, it may be possible to even like the system. The ability to have a "living W2" and "living pay statement" is pretty awesome, as are many other features. Too back Kronos does care enough to spend the time to make sure their customers are as success as they are.

See "Your Review" above. Poor support is the primary problem. Many open tickets for weeks on end. Horrible implementation. We use almost every module...maybe that was the problem. Maybe only time and labor and payroll are truly out of beta.

Not user friendly by any means, even with an all day training course.

Able to view schedule and time off requests easily. Also being able to view all staff and their clock ins.

Anytime you make changes to a schedule it usually erases all previous progress. Even with clicking save.

The updates that occur frequently mess up our security settings and change things within checklists and we constantly have to adjust. This product would get a much better rating if the overall quality with things like that and automated reporting for our needs would make me rate it higher.

The system itself for payroll purposes is very easy to use and manipulate. Reporting for the most part is simple.

They sell you on how easily you can customize, however this was not what we have witnessed. Setting up an automated report can generally be simple, but doing a simple birthday pull monthly cannot be automated due to limited options within the product.

Kronos has definitely been a learning curve from our older Kronos processor. It has been such a help to have the one-on-one help of the Kronos implementation team. We couldn't have done it without them. We are in the transition stage, which has also been very helpful. Overall, we are excited for the possibilities of what we can do with KWR, but still learning where things are, and the differences of how to complete tasks compared to our old processor.

I like the idea of customization of the different pages. I like the centralized information found on the employee information page.

I dislike that it doesn't have the same features across the whole software. Some reports can pull any columns into the report, and some reports don't have certain columns. It makes for a lot of jumping from report to report. It would be much easier and more convenient if you could generate the same columns into different reports. The other thing that we have disliked is the lack of customization on the dashboard.

Since implementing and fully utilizing Kronos our staffing models have been better aligned with the business needs at each of our sites & held employees more accountable because this gives them a visual representation of punches that are "out of line" (tardy, unexcused absence, late out, etc). Kronos also tracks and reports this data based on trends/benchmarking that we established (Automatically sent to managers via e-mail report) - This has freed up our management team to focus on other duties.

Kronos has allowed our organization to house all aspects of employee time-keeping within one application. This has count down significantly on the reports collected because Kronos is tracking attendance, tardy, late out, OT, hours beyond FTE, etc. We have built our program to send notifications directly to management so that they can then handle "issues" as needed.

Implementation and planning efforts to build Kronos out to be as functional/efficient as it currently is took many months & IT work. Our organization did all of this internally, may be easier/quicker if utilizing Kronos for this.