A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

The ease of use, great and friendly staff is always willing to help when needed.

There is so many things but overall, I like the ease of which our team can send and receive text messages and how easy it is for us to connect with our candidates.

Whippy has given us an innovative approach to large scale communication while providing elite customer service/support and tweaking the platform to our liking/needs.

We literally are saving a headcount on our team because of the automation features in Whippy. It's fast, responsive, easy to use, and lightning fast support and upgrades - never seen anything like it.

Sometimes difficult to find past communications.

If I needed help on anything, Service Reps went above and beyond to help. I like that they would take feedback into consideration.

User Friendly3 Creative, ingenuity. Constantly evolving to meet our business needs5 ability to customize.

I may need to check my settings to adjust this. I also don't like that the system tells me when someone is waiting for a response when sometimes I don't need to respond.

Absolute best platform & customer service out there.

The product is easy to use and the job board automation is great. Would like more customization for sending different messages during and outside of business hours.

Whippy has saved us so much time with automations and we look forward to saving more time when we have scheduling automations integrated.

Whippy and the staff have made the transition seamless and have made the use and integration of the app very user friendly for our team.

Whippy has great features and some of the ones I like are: translation, assigning an admin, automations and more.

When I first began using it, there was some user error that was difficult to navigate.

What I dislike the most is on the mobile app you do not have the option to mute the messages coming in.

We have had an extremely positive experience with Whippy. The entire team is extremely responsive and has exceeded of our expectations.

Whippy is rolling out new features fairly quickly. I sometimes might miss a communication about it and therefore miss out on using the new feature.

I like that there are easy useable templates. I also like that campaigns are so easy to edit and use.

The only downside is that Whippy does what we tell it to do and sometimes, user errors can occur.

I think many people/messages get lost when we have so many coming in and are not able to look through every single one or they sit in there for several days.

The product is wonderful, the Whippy team is even better. They are a true business partner and add value by taking the time to ask us what challenges we face and how they can help.

Customer Service is incredible. The team is always available to assist you with any questions and is always open to feedback to improve the product.

I find it a little annoying that as soon as someone I have been chatting with texts me the system sends me a text and doesn't give me a chance to check on my own.

What I like most about whippy is the fact that you can send a mass text and schedule if you want to send that text later. I also like the mobile app.

9/10By far the best system I have used. Definitely helps me organize and manage communication better.

It's so easy to use and very accessible. Our patients also love it.

The integration of all things in Whippy alongside the UI makes whippy not only extremely powerful, but user friendly and easy to teach to my entire team in every capacity they need.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN-SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile Optimization

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Whippy is a unified communication platform that boosts the business's productivity and customer engagement by seamlessly combining SMS and email. Equipped with cutting-edge features and AI-powered technology, Whippy simplifies communication channels, automates processes, and helps teams concentrate on business expansion.

Core features include:

Unified inbox: Easily manage one-to-one messaging, apply templates or canned responses, schedule messages, translate texts, and send multiple media formats. Oversee team activity, monitor link opens, and delegate conversations to team members for better collaboration and effectiveness.

Campaigns: Deploy customized mass SMS messages with refined targeting options. Import contacts using CSV, tags, groups, or CRM API integration. Access valuable campaign analytics, such as response rates, link clicks, and delivery success.

Automations: Launch automation for specific campaigns and keyword-driven workflows. For instance, auto-request reviews from content customers, tag advocates for retargeting, or start referral sequences to capitalize on positive feedback.

AI integration: Strengthen messaging with AI capabilities, such as rewriting campaign messages for enhanced deliverability and spam compliance, addressing FAQs, and auto-completing probable responses to increase productivity.

Sequences: Develop and manage SMS sequences with adjustable rules, like removing recipients upon response. Utilize sequences for lead qualification, onboarding, or retention initiatives, with comprehensive analytics to refine strategies.

Flows: Connect with CRM using Whippy's open API to access and manage data fields for client qualification, simplifying the intake process and minimizing manual data input.

Reviews: Control Google My Business reviews within Whippy, using AI to craft responses and streamline reputation management.

Whippy eliminates the need for multiple platforms, such as texting services, marketing campaign tools, automation software, and sequencing solutions, providing an all-inclusive solution for business communication requirements.

Intercom vs Whippy

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