Kimoby

RATING:

5.0

(22)

About Kimoby

Kimoby is a leading cloud-based communication platform that offers business service departments a real-time mobile messaging and marketing communication system to streamline operations and improve communication. Kimoby’s Business Instant Messaging is the solution you need to do more with less, save time, increase revenue opportunities, and take the customer service experience to another level. Kimoby seamlessly integrates into your company’s CMS to leverage the data you already have and create tailored customer experiences. Whether you’re a dealership that wants to save time by automating appointment reminders, a bike shop wishing to promote an end-of-season sale, or a human resource department trying to contact deskless workers, Kimoby offers countless opportunities t...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Kimoby Pricing

Starting price: 

$349.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Conversations: Feature-rich texting and multimedia messaging for customer service heroes.
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Kimoby Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Kimoby

1 - 5 of 22 Reviews

Irene

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Customer Communications Management Tool with Content Marketing Capabilities

PROS

Kimoby automates the entire process of marketing which saves time. Customer communication is also at breeze for 24/7 with Kimoby.

CONS

Kimoby does all what I yearn for on my end. Keep it up!.

Joan

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Work Smarter not Harder

It has made life a lot easier, letting customers know when there vehicle is ready for pick.

PROS

Ease of using the the product, for payments, appointment bookings

CONS

nothing I can think off the top of my head and i have not heard of staff not happy with the product

Reason for choosing Kimoby

It was the one that was least confusing and easy to use

Vendor Response

Hi Joan, Thank you for your review! Kimoby is all about helping teams work smarter. Thrilled to hear that we're hitting the mark! All the best, The Kimoby team

Replied July 2021

Jessica

Construction, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Depends what you need it for

PROS

We liked that it was very easy to use and set up, and can send things out automatically/scheduled

CONS

We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless

Ron

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

So glad we installed Kimoby prior to Covid-19 lockdowns!

Very simple to use, stable platform that has not let us down

PROS

It's so intuitive, there is almost no learning curve.

CONS

No issues I can think of, it has been a great experience

Reason for choosing Kimoby

Ease of integration with our DMS and the rock solid reviews from other dealers

Vendor Response

Hi Ron, Thank you so much for the review! Glad to hear that Kimoby was a valuable asset to your business during the trying times we went through. All the best, The Kimoby team

Replied July 2021

Tyler

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

Love using Kimoby daily and easy to teach to staff

Instant communication with customers instead of having to wait for them to get a voicemail to respond

PROS

How easy it was for every member to learn to use multiple functions of Kimoby in less than a day

CONS

Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

Reason for choosing Kimoby

Far more options and user friendly

Vendor Response

Hi Tyler, Thank you for your review! We'd love to help you avoid the manual appointment import and it's possible that there's already an integration for your DMS on Kimoby's integration ecosystem. Please reach out to your Customer Success Manager and we'll be happy to assist you in getting set up. All the best, The Kimoby team

Replied July 2021