Overall, it makes it easier to text clients, especially when there are multiple clients at once.

I love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered.

I have no cons about this software as of this review.

We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

They are being cancelled and will not available soon :( LOVED ZipWhip!

Salespeople are very pushy and though I like the product the inability to cancel your account make it something I can't recommend to others and why I am writing this review.

The ease of use and simplicity of getting your company line the ability to text.

I wanted to try the software and after talking with the company they try and force you into a year contract. This should have been my first sign. After talking them into a month-to-month contract I talked with our phone provider who said they provide the same service for free. I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible. I should have never signed up with them and would recommend to others really hesitating signing up with them unless a. you want to be with them for more than a year and b. never want to cancel after trying out the service because they make it almost impossible. Right now I am paying them and not even using the product.

Overall it was a decent value for the money we paid monthly for the service. It rarely experienced technical issues and if it did, the communication from the company was very prompt.

Zipwhip was easy to setup and implement. It's user interface was relatively intuitive and it wasn't hard for even the most technology illiterate person to utilize.

It was relatively outdated when compared to competitors who offer the same product. It worked well overall, but it was rarely updated or changed to offer more options.

Zipwhip is unmatched in affordability and service

Zipwhip offered straight-forward communication solutions at an affordable cost

I least liked that ZipWhip ended their texting software causing us to have to find another texting platform.

Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos

I wish there was RCS integration. I wish there was a location request feature

Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly.

Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly.

There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it

Zipwhip allows us to document as well as communicate. If there is a disciplinary problem, often it has played out via text messages. We use just one number so all of the texts from our caregivers come to the same place and can be dealt with by anyone in the office.

Zipwhip helps us get in touch with our caregivers individually and in groups when needed. We can also communicate without speaking to caregivers which might interrupt their day with a client.

Sometimes the messages do not refresh and I miss urgent messages. I'm not sure why this happens on my computer as I have noticed that it doesn't happen to my coworkers' desktops.

I like the message personalization features I like the automated messaging and response The software makes sending mass messages easy

With Zipwhip, we have met all our marketing needs seamlessly.

We liked using this platform before it was shut down

Con is that ZipWhip is no longer a platform

Zipwhip has been amazing and has allowed us to develop a crisis based line around its mobility for our volunteers. I cannot express how amazing the platform is.

The software platform allows for versatility, mobility, and utility and meets the requirements of our use for the platform. We utilize ZipWhip not for its intended use but as a crisis line for our communities hurting youth.

I have yet to really have any significant issues with the software. The only thing that I dislike is that the information column is a bit antiquated; however, coming out of ConText this year we had the ability to talk with the developers about the issue and they stated that they will be looking into it.

Zipwhip has made contacting customers much easier. I find clients are much more likely to respond to a text than a phone call or email. It also makes us a more "with the times" company and we can offer many options for points of contact. I use Zipwhip daily to send appointment reminders and to let clients know when their technicians are on their way. It's an easy and useful way to stay in touch with customers.

This product is very easy to use and gives us an effective and efficient way of contacting clients. We have the basic profile but I have used the business profile before and love that you can schedule texts to be sent out at later dates/times and you can create templates to make routine texts (for reminders etc) very streamlined.

Sometimes the system will glitch where it says I have an unread text but they have all been read. Haven't seen this happen recently at all though. Nothing else bad to say really other than they charge in US dollars and we live in Canada.

Can't complain! Easy way to communicate - it's web based and there's also an app.

This is literally just a texting app. It's very cool! It's 2020...using a landline is dead. This makes it super easy to turn our landline phone number into a texting phone number. Clients and listeners use it all day long to communicate with us. Whether it be to request a song, join a contest, or just to talk. It's a lot easier than manning 40,000 phone calls a day! You can also add automatic message backs - for example, if you're closed that day, if the text line is brought to you by a specific company, etc.

The only thing that is a little annoying is the fact that if you block someone - it does not alert them. They keep texting in as if we're just ignoring them, when in fact they lost their priviledge of getting through the text line.

Overall it was great, very helpful.

Templates that autofill information from the contact (Name, Company, etc.). Also the scheduling feature is very handy.

It would be nice if there were an option that allowed responses to group texts go to everyone on the text. I can see why the default is that it doesn't, but sometimes we need to text multiple members of a family and it's problematic when responses don't go to everyone. Also, it would be nice if the scheduling feature included an option for recurring messages, it would save us a lot of time from scheduling the same messages week after week.

We have better touch with customers. Our quality control has been automated through Zipwhip and now requires minimal monitoring.

We've been using Zipwhip for 4 years now and love the product. We thought it was amazing when we started, but the features just keep getting better and better. Our customers love the reminders and updates they receive and we are able to check in with staff regarding their schedules.

There isn't anything that our team doesn't like. It lets us do so much now that the text has been expanded and we can attach photos, etc.

Zipwhip is actively causing me business problems due to the fact they cannot support their product outside of regular business hours in the pacific time zone. They are an extremely risky solution provider if you intend to run the majority of your customer contact through SMS. And the ability to run the majority of your customer contact through SMS seems to be what Zipwhip’s “value proposition” is, so basically, don’t bother with these guys.

Easy to use, multi user single inbox for a “reception desk” type system.

Their customer service is nonexistent. If you have a problem outside of their normal business hours, too bad for you. Which is a fairly bitter pill when you have an established customer base accustomed to texting you, only to have some unknown error occur and be told by Zipwhip that someone will get back to you on Monday. Every software has bugs, but one should chose a partner based on how well they support you, and it appears support is a foreign concept to these people. It’s also the most expensive solution for this out there, and i have tried a few. I’ve switched to something 1/10th the price that does exactly the same thing, and i can get help with it on the weekend if so needed.

ZipWhip is easy to use and easy to Manage.

I cannot think of any Cons, other than they are closing the software.

Ease of use and consistency; good Chrome extention

A bit outdated user interface but it works

Great platform for quick responses from our reach outs.

Very easy to use. Good support on the rare occasions it was needed. Portability.

Sadly that we were not able to continue on with using it. Also did not seem to have options to change alert sounds, but that is it.

Ability to send and receive texts without owning a mobile device

I wont use a cell, so having people text me and then ask why I had not responded got pretty irritating to explain. My business number is all over the web and people assume you will respond to a text, so this is a must have for me.

The messages are restricted to 250 characters, not only is this a nuisance while sending but often incoming messages appear in sections and often in the wrong order. No support for short code texts, so I cant verify my number to sign up with online banking or zelle transfers, very annoying!

I really enjoyed Zipwhip because the group text feature was easy to access and I really enjoyed how you could see who replied back to a text.

I liked zipwhip because it was accessible and user friendly. When sending group chats to a mass group of people, it was easy to find and you are able to go through previous messages which is helpful. I also liked the replied to by me feature which made it easier

There wasn't something I disliked about Zipwhip, although what i think could have used improvement was the layout.

Overall, ZipWhip has been a great addition to our firm!

I absolutely love this software. It is user-friendly and has been very essential for our business.

I do not have any issues with this software.

Great!

Ease of use Ease of setup Polished flow Easy customer management Speedy searches

Customer support is lacking The product is ending its life.

Great experience.

Easy to use, not really a lot of training needed.

Nothing that I can remember. It always seemed to run with no issues.