deskbird vs Tactic

RATING:

4.7

(34)

deskbird has 34 reviews and a rating of 4.68 / 5 stars vs Tactic which has 20 reviews and a rating of 4.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (34)
4.6 (20)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 10, 2024
March 18, 2024
Pros/Cons
  • Pros

  • It was introduced in Covid times and after that it has become part of daily life. It helps scheduling if your number of working persons are more than the available work stations.
  • Ease of use and instant booking updates. For this I consider it a good product.
  • Cons

  • Csv is a little bit of a pain, some data is difficult to access (specifically bookings that auto-cancel due to not checking in).
  • The cost, which inexplicably doubled in the space of two years. It should not work for active licences (one could forget to eliminate inactive staff).
Read all user reviews
  • Pros

  • The map is very helpful, and the team was great helping to make updates.
  • I like the ease of booking desk space. It comes with amazing scheduling and calendar management features.
  • Cons

  • Sometimes it broken could not get reservation.
  • There should be a way to check in through the web app. The reports have a glitch where they show the wrong date.
Read all user reviews
Pricing Range
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$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos