We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate.

Pricing for additional phone numbers & users can get a little costly.

Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

Easy to set up and manage. Simple dashboard with straightforward features.

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

well its going ok, but sholud be better, for example our phone calls doesnt have the recording option and we are trying to contact them a week for that and no response, also the app in the phone the time and dates are wrong , and never update to the right time or right date, i think for the price i am paying should be worth work everyhting and the should contact us fast for the solution

just because its easy to understand how to use, its simple

no recording calls for me and dates and time no updated, showing up wrong

So far its great. It is a hige step up from Vonage and other services we have used.

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

Price is a little high and sometimes it takes a day to get a response from support.

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

The support team is flexible and allows us to troubleshoot problems quickly.

The Salesforce integration is inflexible and difficult to work with. Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

It is very good till now and we are planning to stay with them for a long time

Easy to use UI, We can get data on the number of calls made, the quality of the conversation, we had increased quality of our calls and increased getting more leads.

Calling is like how you make a call on WhatsApp, there is a little 1-2 second delay in the response. Apart from that, i don't think we have an issue with Justcall

Functionality It's easy to use and very easy to onboard.

Nothing negative so far, Very impressed with the staff and service

Wonderful! I will be using JustCall over the next year with a smile!

It's fast and easy to use! I make all the calls that I want without an issue.

Sometimes it crashes, especially when I dial a bad number or the like, but it's so fast it fires back up in a fraction of a second.

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

The web interface is super awesome and simple. It is always getting new features to.

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

Customer service is very responsive and accepts suggestions

The system is still a bit clunky and could use better integration

Needed to integrate outbound/inbound calls with our CRM.

Easy integrate into our current tech stack.

Almost had too many features - I like things simple.

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use.

It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.

I haven't found anything as of yet. It has met my expectations and then some.

Very poor. I really don't like to give harsh reviews, but the amount of challenges we've had from JustCall and the minimal support (i.e. "you're using headphones with a plug in, try to use wireless headphones.") has led to a lot of frustration for the team, which impacts our numbers at the end of the month/quarter. Mindset plays a huge role in selling, and JustCall has been a pretty big headache.

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.

Frustrating. If a couple things were fixed it would be easy to use and really helpful in my day to day work. But right now, I have to use work arounds that take time. I asked JustCall support about the audio problems and the Hubspot intregration/Chrome Extension and they told me that it was my computer. I literally got a new computer and am still experiencing these issues.

The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.

The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer. Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.)

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Mostly it's good, but the problem with dropped calls and reception is frustrating.

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Sometimes the software drops calls or has very bad reception.