About QuestionPro


QuestionPro is a cloud-based survey solution that can be customized with brand colors, logos and themes. Surveys can include various question types such as multiple choice, Net Promoter Score (NPS), drop-down menus and more. Users can build surveys from scratch or use pre-made surveys from a library. Videos, images and other media can also be added to surveys.

QuestionPro enables users to either email surveys to respondents or embed it into a website. The solution also offers integration with Facebook, Twitter and LinkedIn, which enables users to post surveys directly to these social networking sites. Users can also send surveys through mobile and tablet apps available on iOS and Android.

Survey responses can be viewed on a centralized dashboard and users can run reports with real-time data of collected responses, visual representation of data and participant statistics. Reports can be exported as MS Word and MS Excel files, among other formats, for further analysis.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

89 Reviews of QuestionPro

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(65)

4 stars

(16)

3 stars

(2)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 89 reviews

Do you use this product?Write a review

May 2019

Jim from Doherty Enterprises

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Been a Very Satisfied Customer for over 5 Years!

We used another Survey company for a decade before our needs outgrew it. I wish I could tell you we evaluated several different companies before selecting Question Pro, but we did not. As soon as we came across Question Pro and tested it out, we knew it was right for us. We don't use Question Pro to gather external information from Customers. We use it to capture internal information from our Managers and Employees and get that information to the appropriate people at the appropriate time. Some examples of how we have leverage Question Pro: (1) to gather employee satisfaction data; (2) to gather HR information from employees who request Leave or want to communicate concerns; (3) to provide trainees the opportunity to give feedback on their onboarding & training experiences; and (4) to communicate payroll adjustments directly to the payroll team. The Customer Service Reps we have worked with have been excellent and able to help us when needed. The Live Chat function has also been valuable when we needed a quick answer.

Pros

1. The Customer Service has been outstanding - whether directly with my rep or through the Live Chat.
2. The ease at which Survey's can be created / copied.
3. The system is user-friendly enough that we have been able to figure out how to perform many advanced functions on our own.
4. The flexibility of being able to send the survey in many different ways - i.e. via a link, to a specific email list or using a QR Code.
5. Advanced Logic and Branching allows us to link surveys based on answers and ensure the completed information gets into the hands of the right people at the right times.
6. The ability to schedule auto-run reports.

Cons

1. Having to pay full price for each user account is a bit prohibitive and would ultimately be the only reason we would ever consider a new system. However, we were able to lock in a rate for 2 years the last time we renewed by signing up for 2 years.
2. The lack of flexibility in formatting the Excel Reports - too many columns show on the reports by default and we can't remove those columns we don't need.

May 2019

Monique from NHIA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

QuestionPro is the Leading Survey Tool

At my organization, we use QuestionPro for all of our reporting needs. This includes surveying our clients satisfaction (>55,000 people); using it to track the results of healthcare facilities that we inspect; public opinion polls; we also use it to get feedback from the physicians in our system. So far QuestionPro has allowed us to acquire/capture important data that is positively impacting the healthcare system in the country ---- which is unprecedented here. The team is excellent, and for them the sky isn't even the limit. If there is something you need the system to do that may not be a core function, they will not only show you options, work-arounds if necessary, but also customize features so that at the end of the day, the system does everything you need. If you have any manner of survey or data collection that needs to be done, and done efficiently and effectively, QuestionPro is all that you need.

Pros

The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible.
Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly.
Data analytics and reporting is a breeze.
QuestionPro is very versatile, and continue to progress and be innovative.
The system is designed with the end-user (administrators and survey takers) in mind.

Cons

This may seem unrealistic, but I have no issues with the software or the company.

May 2015

Philip from Derham Marketing Research Pty. Ltd.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2015

QuestionPro - a quality online survey software program

The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones. It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature. The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point. The capacity to upload video or images is very useful and reasonably easy for a respondent to use. The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent. The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need. Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change. What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible. Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients. Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively. Overall, an excellent and well-supported package and system and one I recommend.

June 2019

David from e-FocusGroups

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

I love QuestionPro

Pros

1. there is a month-to-month option in their pricing model. Because I am a 1 person company and infrequently have market research projects needing a survey, being able to rent the use of the software for a month or two, for any given project, is the only approach that I can afford.
2. I love the versatility of the product
3. I love the support I can get from their team in India, especially when we can do a live video connection. It's hard to get good support these days, especially if you are restricted to chat or email. I find when I need help, I need it now!

Cons

There are places where is automaticity, gets in the way. Example: on the project I just completed, I used a Choose Many type question. I needed a chart that would tell me how many people chose each option. The default chart shows how often each option was chosen among all the options chosen. Not really what I needed. I wasn't sure the software could even be forced to give me the kind of chart I needed. It took a lot of work but eventually the support person figured out what I needed and how to do it.

May 2019

Nick from TIBCO Software

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Flexible, Customer-Focused and Versatile Tool

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

Pros

QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Cons

Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.

November 2014

George from Doctoral Student

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2014

Written Review of QuestionPro

I have to say that my review here is limited because I was not able to utilize all the features that the QuestiontPro software tool has to offer. Since my sample size for the survey was a small one--limited to the 29 largest school districts among a total of 330 in the state of California, but which school districts account for over 60% of the state's student population; it became apparent, after attempting to conduct a simple pilot survey among local districts, that my sample group would not likely respond to the survey for a number of reasons. Given these constraints: the fact that I only received one response; that I could not very well perform analytics on a single response; but that I had successfully developed a complex survey and had administered it online using an online survey software tool (QuestionPro); my professor was satisfied that I had completed the elements for the final project in his class. My research in education compensation reform will continue throughout my doctoral program including my dissertation and I have decided to use QuestionPro throughout this academic undertaking. The decision to use QuestionPro was made after carful comparison of a number of other named survey software tools available online. The factors leading to my choice of QuestionPro included: its small learning curve; the ability to talk to someone 24/7 regarding survey questions or in seeking technical advice; its friendly and courteous support staff; its ability to interface with SPSS; and price. I have not encountered any cons as yet in the use of the software, but I will be more than happy to continue to provide helpful comments as I use your software throughout the next few years. I do have to extend a special thanks to Yogesh Vig who has been tremendously helpful in the use of the QuestionPro. He is extremely professional and its been a pleasure working with him. I definitely plan to recommend QuestionPro to all my classmates and future professors. Thanks George Lowe

June 2019

Richard from C3 Education

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

The perfect partner for small busniesses, not just corporates

Pros

Now with a much improved survey interface for building questionnaires, but most importantly for response input by panellists. Flexible implementation, neat layout and multiple export options for SPSS imports.

Cons

Dashboard analytics are useful for a quick browse of responses during the data gathering stages, but not always useful for clients to see. The response analytics do not always take into account missing data leading to incorrect percentage representation in tables and charts.

July 2017

Philip from Derham Marketing Research

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Simple to use and usually very effective.

Great platform for market research surveys.

Pros

Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

Cons

Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

October 2016

Philip from Derham Marketing Research

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

QuestionPro - an excellent software and support service for researchers

Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.

Pros

Easy to use, but very effective in use - both by the survey creators and by the respondents.

Cons

Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.

May 2019

Michael from NCAA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Great value, great support

QuestionPro provides everything we need in their survey system. From simple survey designs to more complex operations, QP has been an excellent resource. Most importantly the support has been excellent from the outset. It is an excellent value for the money.

Pros

The system does everything we need it to do and the support is outstanding.

Cons

Some functions and menu-driven routines are a bit cumbersome at first, but easily learned.

June 2019

Randy from MarketWise Consumer Insights

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great tool for Professionals

I have been using QuestionPro for over 8 years as my primary survey tool. I get personalize service through my account team who are proactive in soliciting my input and improvement suggestions. Their translation team is excellent with only a few errors on industry jargon only. I find the value to be the best in the industry with many of the sophisticated features of tools 3 time more expensive. Integration with internal or external panels are seamless with excellent invitation mailing and tracking.

Pros

- Always improving using the latest methods and technologies
- The most features for the price
- Great customer service who actually listens to your needs
- Rarely if ever experience system disruptions
- Flexible report production
- Excellent analytics

Cons

Sometimes difficult to get assistance over the weekends

May 2019

Robin from MyUS.com

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Excellent software

We use QuestionPro for Customer Service Case ratings, shipping service quality ratings, NPS, employee surveys. We find the platform to be flexible and economical for the quantity of responses we receive.

Pros

The support team is excellent and responds to my questions usually within 1-2 hours day or night.
They regularly add features and functions to the platform - some are included with my annual fee others are available for additional purchase.
Basic set up is easy to use. You can be up and running in as long as it takes you to create a survey

Cons

I would like more flexibility in creating reports within the software without having to download data into excel

May 2019

Vinoth from BA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2019

Feeback for Questionpro

Pros

Customer support is very good as they are easily reachable and provide prompt response for any technical queries. Questionpro is good for low and medium complex surveys and also if programmers are good in jquery we can customize the requirement.

Cons

There is no prior communication for recent up-gradations and few functionalities like re-directions not worked properly after they up-grades. Special attention need by Questionpro technical team in this aspect. Still there are more room to improve the tool for basic requirements.

May 2019

Darren from EARC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support